cs@flipkart.com: Flipkart Customer Care Email

My order no is OD110347890475825000 for tempered glass for lenevo phab 2 and the tempered glass got delivered to me in broken condition. it is under no return policy and looks like the seller sent intentionally as the policy is of no return policy. I mostly order from flipkart and never faced any issue. this is very bad as with this no return policy any damaged product can be sent by seller. request you to do needful.

I want to know about the debit card EMI facility services of SBI bank.

I have registered many complaints for the returning of the product I purchased. I still did not receive any phone call regarding that. I tried contacting the customer care and I was not allowed to connect to talk to the customer care. I feel that my product and the money is wasted because of this kind of response. I am going to file a complaint regarding this if I'm not getting the return policy of my product. So , kindly do the needful and I want to receive a call regarding this from your side. Contact to this number- 9444492114.

Sir my flipkart account is inactive. pls reactive my mobile no. is 9835899538.

Sir my name is ramu. I'm booking by crompton high flo Easter delivery all this OK but this fan damaged. please my replacement order give me confirm to message you sent to mobile number 8790544625.
My address amarachinta(a) 509130 wanaparty, telangana. please call me.

I had ordered for Redmi Note 4 mobile phone and the promised date of delivery was on 27th September 2017. But till today i.e on 4th October 2017 I hav not received my product. This has cause lot of inconvenience for me.

HP printer booked under OD 110287118074453000 on 21st Sept. 2017 was delivered to me. However, its print quality is not upto the mark / poor. I, therefore, requested its return and sought refund. I have received telephone calls from your office but do not know the end result. Please let me know the what is being done with regard to my request. I am sorry, but factually I have bad experience in dealing with your concern.

Hi,

Today call received from e-kart but not able attended the phone call so toady not delivery message received, please toady i am available so please delivery by today itself.

Tracking id; FMPP0117166109.
Name: ponnusamy
Ph: 9677734325

I ordered washing machine on 21 sep but product not delivered till now 16 oct.

My ordered product didn't reach my home, no call, no message was sent to me. When i'm going to get my product. So ple courier name mail or sms me.
Pvc sticker

Please note that the Lavie tan heels, price 619 in Diwali sale 2017 ending 17 Oct have 'bata' printed under the sole. How can a customer trust the product now? And the other branded products are genuine or not?

Actully I want to cancel my ordered product. But I payed by debit card... so I want to know about refund policy.

sir i'm trying to call your all customer care services numbers but its not connected.

I have requested replacement of the product Return Id for Product is IN1710171212152587662, you have promised to deliver it by 24/10/17. Kindly do the needful.

Order Id: OD110433508196144000, dt: 8/10/17

Hello,

This is a long letter, just want to make sure I am communicating everything.

I have ordered “HomeTown Artois Engineered Wood 4 Seater Dining Set (Finish Color - Dark Walnut)” with Order Id # OD110272630158043000 on 20th Sep,17 on Flipkart. The product got delivered on 5th Oct, 17. As per the commitments given under the installation & demo field the product should be installed within 72 business hours from the delivery of the product.

Till date, the product has not be installed and after doing lot of follow-ups with Flipkart customer care executives I was asked to wait till 16th Oct, 17 for the resolution of my concern. I was also informed by them that it is the fault from the seller end and Flipkart is not responsible and our backend team will look into it. But nothing changed till now and at the EOD of 16th Oct, I got a text message from Flipkart saying that the issue will now be resolved by 23rd oct,17 which is not all acceptable from my side.

Now, I don’t want this product anymore as the purpose for which I have ordered this product is already passed. I don’t want this product only for showcase purpose. Because of this order, not only I have wasted my time and got mentally tortured but also I’m not able to get the similar product from other vendor as I have already paid the amount (Rs 10,799) while placing the order.

So kindly take back this product from my home right now and refund my amount(Rs 10,799) along with penalty of Rs25,000 against the mental harassment, wastage of time and the humiliation that I felt on the day of occasion in my flat due to you.

I have already filled a complaint in National Customer helpline with Complain id # 472734. No reply from your side will push me to take the next level action i.e. bringing the matter in consumer court for sure.

Thanks,
Abhinay

I booked tv 27/09/2017 Noble Skido tv but remote not working at first day .they told me first day complaint for remote and fitting technicians take complaint at the day they said that remote comes early.but 20 days above the time tv is empty because no remote .my phone no 9030155976 my language telugu. I don't talk fulfill English.so customer care did not good ans.

Hi Team

If some one serious about the feedback then please respond as i need the solution very badly. Order ID: OD110270293560470000.

When i bought the SONY LED Smart TV, amount i have paid to Flipkart was RS 36,594 - with No cost EMI, according to this EMI should be RS 6099. But the EMI generated in SBI was 6427 (Including GST 76.84) Bank customer care said, they have not charged anything extra. it’s the Merchant who provided the EMI details based on which they have processed it. Now Flipkart says contact to bank and Bank saying contact to Flipkart. you decide the solution and let me know.

List Price 51,900
Selling Price 50,999
Exchange discount -5,500
Promotion discount -6,000
Pick up charge 100
Promotion discount -1,500
Promotion discount -1,505
Quantity x 1
FINAL Price Rs36,594

According to bank the EMI that is fixed excluding GST was Rs6350, where as I am expecting Rs6099 should be the EMI as per NO Cost EMI of total Rs 36,594.

Bank has provided the below calculation that was received by Flipkart (GST Not included)

EMI GST Final EMI
6350 76.84 6426.84
6350 64.41 6414.41
6350 51.82 6401.82
6350 39.09 6389.09
6350 26.21 6376.21
6350 13.18 6363.18
TOTAL
38100 271.55 38371.55

Flipkart person says the amount they gave as Promotional Discount Rs1505 now might have charged by Bank as service charge which should be excluded as per the promotional offer, but bank saying they are only charging GST on the EMI received from Flipkart.

I had multiple calls with SBI and Flipkart on the confirmation that amount Rs 1505 that I am going pay extra end of the 6th EMI, for what reason and who can be blamed on it.

However this is a big question for me with definition of NO COST EMI – Where we have GST and Service Charges which is almost like buying a product on interest.

if you feel like to contact me on this solution please intimate me else i am hopeless however that i cannot do anything over the call with SBI and Flipkart as its became like a PING - PONG game again.

--
Kailash Chawda
Hyderabad
9642146464

I ordered a shirt and i got newspapers in the packet. And when i complain about my problem they blocked my id. When i am trying to login my id they are showing invalid username and id.

Hi FK Team,

My order id-OD110483563172148000 was reached at Dharuhera HUB on 16-Oct, But till now not delivered,
Plz help, This order v.urgent for me.

It's a very bad site because it's not given product delivery at given date and time.

Please activate my account, it has been disabled unknowingly.

I have bought a lipstick which was delivered on 12th oct.but the product is not as described.its just horrible.i want to return this & want my money back.

I have mail your helpline few hours ago regarding my order OD110433732668877000 but have not get any response from your side yet. pls help me as soon as possible otherwise i will cancel my next order. this kind of unprofessionalism is not expected from Flipkart.

I have bought a lipstick from Flipkart which was delivered on 12th oct but the product is not as described, its just horrible. i want to return this & want my money back.

i have mail you few hours ago regarding my order OD110433732668877000 but have not get any response from your side yet.pls help me as soon as possible otherwise i will cancel my next order. this kind of unprofessionalism is not expected from Flipkart.

I recently bought 2 Oppo f3 plus phones from flipkart. I bought first phone during Big billion days & second phone during their second sales from 7th to 10th Oct. In both the sales i got extra 5000 off on my old phones. My old phones were in fantastic condition. Just 4 days after the second sale Flipkart offered the same phone with extra Rs 8000 on exchange. This was a shock for me as I could have easily saved an extra Rs 3000 on every phone. I really couldnt digest a loss of Rs 6000.

I raised a request to flipkart to either compensate me for the loss or return back my money along with my old phone & take back the new ones.

Flipkart did not compensate my exchange loss neither they accepted return of both the phones. Felt cheated from so called Indian company. They gave me a reason that vendor gave that extra offer later. I really cant digest this fraud. Stupid reason that flipkart game me. All offers are well planned by flipkart well in advance and thats why they release their advertisements.

As per my understanding flipkart must have achieved 50% sales during the Big billion days, another 30% during second sales & to squeeze out the remaining 20% customers they gave extra offers in Big Diwali sales. Clearly the first 80% customers including me suffered a loss on offers & the last 20% gained a lot on offers.

Few imp points to learn from Flipkart sales.
-Never buy anything from Big Billion sale as flipkart has more offers in follow up sales when the festival days actually starts.
-Hold on till the last sales offers as you can gain the maximum.
-Dont trust flipkart on returns. They are pathetic in taking returns, refunds & customer service.
-For consistent offers, better & faster sevice I trust only Amazon. They truly know what customer service means & they deserve JD power award.

Hopefully Flipkart will read my complaint & resolve my query.

My order numbers: - OD110408273410187000 & OD110283292820234000.

Order received on 03/10/2017. Want to return. Not showing on my Account. Send Mails to cs@flipkart.com on 06/10/2017 and later on send a reminder too but did not receive any reply. tried to contact Toll free no. of Customer Care a number of times but could not contact the executives. Please help.

Respected sir,
my order number OD110301470912130000. Ordered this product from flipkart in two number of quantity but I get only one quantity. Please consider my request to send one quantity of carpet ya accept th return of product.

Thank you
Nagesh Dudile

Dear sir,
My order no OD110290880860605000, item Bosch 6.5 kg fully automatic front load washing machine. i received above order Mon, sep 25th 17. While transportation my item was damaged, I am already inform through call (customer care). He said i will send technician 13.10.2017. Yestarday same i call (customer care) she told me within 24 hours our contact preson calling you but now also i not got the person call. how many days i wait for technician?

I have purchased a LE ECO LE 1S mobile in the year of order 25-01-2017 delivered on 27-01-2017.. which contains my order NO OD408217571102966000. Recently I have raised a problem with that .The mobile display edge Damage display two side edge green colour showing and I also had a warranty for one year. I am so many times contact customer care, in this area not available your company service center. I request you sir, please replacement my mobile as soon as possible.

From,
P.DASTAGIRI,
Muthoot finance Ltd,
muddanur road,
Jammalamadugu
Kadapa(dist).516434.
phone No.9989119649
9160643010

I am really disappoint with flipkart delivery has came at oct 16 bt yet the delivery is not came at my doorstep. I ordered Redmi Note 4 (Black, 64 GB). bt yet I didnt got today is oct 20 then only... they are saying dat sorry for our delaying... otherwise I will never purchase from flipkart.

I am very disappointed and ur customer care executive saying that it will come, another one told that it will come on 17th and your supervisor told me today end of the day u get delivery. but not get my order what is that one executive put on Hold 1 hr 6 min he name vijidhandr he talk very rude.

OD110483084055063000 (2 items)

The website is terribly designed/maintained. We cant't type fast in the search bar.... words are getting missed
photographs of the products have very poor resolution. Extremely bad experience... dont feel like accessing the website.

Dear sir/madam, I am ordered air compressor more than ten days. Till time not received. Please check and reply me.

My name is Ravindra singh yadav, I got smart watch but not working. so i want you come and take watch and give me another watch. recently.. before 22,10,2017.

I have complaint to return the product. Angelica back cover for Panasonic eluga turbo plzzz refund the amount order id. OD110389422763712000.

I want before 21 October but that delay Samsung guru mobile.

Me and my friend book redmi note 4 on 17 the Oct and my friend get today but I cont get. actually I am book on 17 mong, he was booked on 17th night. we are in same location.