support@lenskart.com: Lenskart Customer Care Email

Email
support@lenskart.com
Company
Department
Customer Care
Region
All India
Note
Mail Lenskart for help or any question.
Lenskart customer care will reply back within 24 hours.

If the above contact didn't helped you, here are alternatives to reach Lenskart customer support.

Contact Number

9999899998 - Contact details

Support Link

Official website - Contact details

Comments

Balaram G

Wed, 11/06/2019 - 09:49

Permalink

Sir,

1). Payment is made on 30.10.2019 for the order ref 1218615369 for rs.4019/=
2). Payment is made on 05.11.2019 for the order ref 1218689419 for rs.1117/=
2). Payment is made on 05.11.2019 for the order ref 1218689511 for rs.94/=

still the valid invoice is not issued why? Is it not a common sense to issue the appropriate invoice immediately after the shopping is done and payment is received from your end. If not what is ethics of business you are following. Very very bad attitude from lenskart.

You have to update yourself from Gurgaon office to work with seriousness and it should be always customer satisfaction goal oriented one then only once again the customer will tend to come back for next shopping. Do not to tell system problem, technical issue, bla bla to cover your mistakes. You are not to repeat this type of attitude as the customer is also not freely available for your ride. I hope you people got it what i mean.

Balaram G,
Mysore, Karnataka

Pratap Pillai

Wed, 03/11/2020 - 21:26

Permalink

I have submitted my glasses 2 twice for screw getting loosed and side temple getting worn out , I would like to know what should I do now as I can see some glue on the frame and the couple frame look has got spoiled with multiple scratches on the glass.

Regards
Pratap Pillai

Rajib Kumar Goswami

Sun, 07/26/2020 - 00:53

Permalink

Purchased two pairs also cancelled one previous order but your refund procedure is very slow or not interested foe refund. could not be understood as you have not done yet. When I paid you by online banking you have my bank details with you but you are not paying.

Worst experience with ur shop at calicut ( Manachira ).Job done from another reputed shop in 2 mint.

One of the Lenskart representative visited to my house and I have bought glasses with the frame John Jacobs. The representative has told that if I took Gold member ship, then another frame will be free. I have taken that gold membership . I have given 600 rupees for that that was there in my bill as well . To check my order status, I have visited the website there it was clearly mentioned the Gold Member ship was free (2 Years) for the users who have bought the frame. How can I call this as ? Is the Lenskart representative has done the fraud to the customers or not ? When I have called to the customer care, they have agreed the representative has charged money even though it's free. But they are not ready to refund the money because of their policies it seems . Who is loosing money here and how lenskart is getting money from the customers by doing fraud to customers ?

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