icare@iqoo.com: iQOO Customer Care Email

Email
icare@iqoo.com
Company
Department
Customer Care
Region
All India
Note
Mail your concern, complaint or support questions to official iQOO email address.

If the above contact didn't helped you, here are alternatives to reach iQOO customer support.

Contact Number

1800-572-4700 - Contact details

Support Link

Official website - Contact details
 - Contact details

Comments

I can't use my internet while calling it is showing gprs. Aslo the volte option is not showing.

Sherzodbek

Mon, 07/06/2026 - 03:42

Permalink

Dear iQOO Support Team,

I am writing to request information regarding the firmware of my IQOO V2463A smartphone. My current device details are as follows:

- Model: V2463A
- Software Version: PD2463 A 15.0.12.11.W 10.V000L1
- Baseband Version: SS.DE.7.0-02665.2-PAKALA

I would like to know if there is an official EU or Global firmware available for my device that would enable higher frame rates (up to 120 FPS) for games such as PUBG Mobile.

Could you please provide guidance on whether I can safely update my device to a firmware that supports 120 FPS, and if so, the official method to do this without voiding my warranty?

Thank you for your assistance.

Best regards

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