support@lenskart.com: Lenskart Customer Care Email

I want to change the power of my lenses, . 50 for both eyes. Icy blue lens required.

Sir,

1). Payment is made on 30.10.2019 for the order ref 1218615369 for rs.4019/=
2). Payment is made on 05.11.2019 for the order ref 1218689419 for rs.1117/=
2). Payment is made on 05.11.2019 for the order ref 1218689511 for rs.94/=

still the valid invoice is not issued why? Is it not a common sense to issue the appropriate invoice immediately after the shopping is done and payment is received from your end. If not what is ethics of business you are following. Very very bad attitude from lenskart.

You have to update yourself from Gurgaon office to work with seriousness and it should be always customer satisfaction goal oriented one then only once again the customer will tend to come back for next shopping. Do not to tell system problem, technical issue, bla bla to cover your mistakes. You are not to repeat this type of attitude as the customer is also not freely available for your ride. I hope you people got it what i mean.

Balaram G,
Mysore, Karnataka

I have submitted my glasses 2 twice for screw getting loosed and side temple getting worn out , I would like to know what should I do now as I can see some glue on the frame and the couple frame look has got spoiled with multiple scratches on the glass.

Regards
Pratap Pillai

Purchased two pairs also cancelled one previous order but your refund procedure is very slow or not interested foe refund. could not be understood as you have not done yet. When I paid you by online banking you have my bank details with you but you are not paying.

I've ordered 2 spectacles one is good and another ones stick is loose...what to do that have to replace that????

Worst experience with ur shop at calicut ( Manachira ).Job done from another reputed shop in 2 mint.

One of the Lenskart representative visited to my house and I have bought glasses with the frame John Jacobs. The representative has told that if I took Gold member ship, then another frame will be free. I have taken that gold membership . I have given 600 rupees for that that was there in my bill as well . To check my order status, I have visited the website there it was clearly mentioned the Gold Member ship was free (2 Years) for the users who have bought the frame. How can I call this as ? Is the Lenskart representative has done the fraud to the customers or not ? When I have called to the customer care, they have agreed the representative has charged money even though it's free. But they are not ready to refund the money because of their policies it seems . Who is loosing money here and how lenskart is getting money from the customers by doing fraud to customers ?