eCommerce@airindia.in: Air India Online Booking Email

Email
eCommerce@airindia.in
Company
Department
Online Booking
Region
All India
Note
Customer care number for online bookings.
Contact Air India for any cancellation / refund or any further information or assistance.

If the above contact didn't helped you, here are alternatives to reach Air India customer support.

Contact Number

1860-233-1407 - Contact details
0116-932-9999 - Contact details

Email

call.del@airindia.in - Contact details
call.bom@airindia.in - Contact details

Support Link

Official website - Contact details

Comments

Joydip Basu Ro…

Thu, 03/14/2019 - 15:23

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Sir,
As instructed by call center, I am to inform you that the following tickets has duly been cancelled over telephonic conversation on 14.03.2019 through helpline number (Call Center).

Therefore, you are requested kindly to refund the amount into the same account from where the booking was done (through Credit Card) as early as possible. You are also requested to confirm the cancellation of tickets with amounts to be refunded through Email. My Email ID is officialmails1515 @gmail.com at the earliest.

Booking Reference No. (PNR) : JLL1S (AI). Web Reference No. AIBE46905127 (web E-ticket dated 05.03.2019) online booking.

Flight No. AI-701 (onward journey) Journey Date 31.03.2018 from Kolkata (CCU) to Delhi (DEL) and
Flight No. AI020 (Return Journey) Journey date 04.04.2019 from Delhi (DEL) to Kolkata (CCU). Ticket numbers for two passengers (Mrs. Kanika Mitra Bose and Mr. Joydip Basu Roy Chowdhury)
098-2128772274 and 098-2128772275.

Thanking you,
Yours faithfully,
Mr. Joydip Basu Roy Chowdhury
Mrs. Kanika Mitra Bose
Mobile No. 7596886685,9433811805 and 8240935403.
Email : officialmails1515 @gmail.com
kbose71 @gmail.com

Bashir Ali

Fri, 03/15/2019 - 11:32

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I had cancelled my flight from jammu to leh schedule on 22 March 2019. Pnr no YCFMT Name Amina Bano.. Plz refund the amount asap.

Suheel Hussain

Mon, 03/25/2019 - 11:11

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Kindly refund the ticket amount against E. Ticket number 0982128484948 & PNR No. Y0YL.
Of Suheel Hussain.

Rajendra Roj

Mon, 04/22/2019 - 00:46

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Dear Sir/Madam

I have booked a ticket online for my journey of 22 April 2019 from Vishalhapatnam to Port Blair on 21 April at 1601 Hrs. I opted for Bank Transfer option to pay and paid the amount of Rs 8762/-. The amount was deducted from my State Bank of India Account (Transaction Ref: QSBI7462144378IGAFYYMRT9). The amount was transferred to 31623741769. However the ticket was not generated.

It is requested that the deducted amount may please be refunded to my account No 31623741769 (SBI Bank, Evening Branch Port Blair IFSC Code SBIN0002001.

Regards
Rajendra Roj
EA (P) 3
Indian Navy

Manish Rai

Sat, 09/07/2019 - 14:22

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I booked my daughter's return ticket from Kannur to Delhi on 5th October and return on 13th October. PNR got generated and payment got deducted but ticket could not be generated. Pls refund the money ASAP.

Deepa bhattarai

Fri, 10/04/2019 - 09:30

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Dear Sir/Madam,
My ticket was of 1st october 2019, 12:50pm of flight no. AI 215(Del-ktm).Due to overbooking of flight i was provided the ticket of 2nd october 2019, 7:25am of flight no.AI213(Del-ktm). I haven't taken any hotels provided for me as an compensation so i want financial compensation.

Regards
Deepa bhattarai

Mukesh gautam

Sun, 10/20/2019 - 13:18

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I have booked air india flight no AI469 booking reference J511K from delhi to raipur online through air india mb app but due to some reason ticket was cancelled on booking counter on dated 13-10-19 but its refund is still awaited. please guide me about refund procedure.

I booked a flight on air india on 26.09.19 for journey from Guwahati to Delhi for date 29.09.19. However due to some reason i could not travel on the given date and the ticket could not be cancelled too because of poor network connectivity. How do i request for refund? Details of my booking are as follows.

Booking ref no. JTZHE. ticket no.098 2131269645. Flight no. 91890.total amount paid. Rs 7661 only. Passenger name Tokhuye z wotsa

Sri Mehar

Mon, 10/28/2019 - 22:50

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On 24th October early morning did booked ticket from Hyderabad to Visakhapatnam to travel on 01st November with Flight # AI952. Payment got deducted but ticket confirmation not received till now, Just contacted customer care, they provided me with PNR # JJE9T and advised me to write a mail to ecommerce to generate the ticket.

I sent four times mail to e-commerce so far no one acknowledged my mail and not replied. Also contacted several times customer care they don’t know what is the process. Have no idea does any one looking at emails!!

Appreciate your earliest reply with confirmation to plan my travel.

Passenger Name: SRI MEHAR PATHANENI

Thanks & Best Regards
Mehar

Saroj sahoo

Wed, 10/30/2019 - 14:07

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I booked a ticket from Chennai to Delhi for 3rd November 2019.the amount was deducted from my account but the air India site shows sorry for failed transaction. Please start again.
Please let me know whether the ticket is booked or not. Your customer care executive could only refer me to this mail ID and nothing else.

I need an urgent reply. If the ticket is not booked, I will have to book it. So please make it urgent.

My contact no. Is 9123683807.

Digambar singh

Fri, 11/01/2019 - 13:47

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Sir,
I have booked ticket online for my journey 5 November 2019 on 29 October 2019 time 19:30 Delhi to SrinagarI opted for HDFC credit card banking and paid on amount of 3235/-and the amount was detected from my HDFC credit card account please refund my amount HDFC credit card bank I am not SMS my ticket book please my refund my account HDFC credit card.
thanks.

Stanzin Namgail

Thu, 11/07/2019 - 23:17

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Dear sir / madam

I have booked a online air ticket through Air India official website on dated 07/11/2019 at timing 3:12 pm from Jammu to Leh by AI 450 for the date 10/11/2019. I opted for Google pay payment option as it costs Rs.4458. The amount was deducted from my Google pay id (garsenal459@okicici) .The amount was transfered to Air india account (billdeskpg.airindia@icici).
There occured a problem in internet connectivity and internet stop functioning while making transaction . Now amount was transferred to Air india pay.Neither i recieved any email nor ticket was generated.
Upon speaking to customer care on same day, they said that PNR was generated and cancelled due to some error and payment deducted.
It is requested that deducted amount refunded to my J&K bank accuont no.:0321041000000552 ,J&K bank talab tillo Jammu...

With regards
Passenger name : Stanzin Namgail
Mob. No. :9797095998
Gmail:garsenal459@gmail.com
District :Leh.....

Mahabir Singh

Sat, 11/23/2019 - 22:46

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Sir,

On 12 Nov 19 we have booked tickets from Delhi to visakhapatnam by air India. These tickets were cancelled kindly refund my amount to my account. My Pnr no. was HZMT2 and Y6KFR. Date of journey 12 Nov 19 by air India AI 451.

Regards,
Mahabir Singh

Vaibhav kumar

Sun, 12/15/2019 - 23:37

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I have booked tiket from IMPHAL TO MUMBAI FOR DATED 17 DEC ON 15Dec at 2130H. amount was deducted from my account but neither pnr nor tkt was generated. i dont know what to do since i have to travel for urgent work i dont know the status of tkt kindly confirm and if tkt not generated. pl refund the amount.

Tabish Iqbal

Fri, 12/20/2019 - 17:49

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Whose so ever it may cocern
i stay in DUBAI and I have cancelled a ticket from DELHI to DUBAI passenger name MS. RASHEEDA BANO on October 28, 2019. But I didnt get my refund yet (approximately 50 days).

Continuously follow up have been done, I also have sent emails to (ecommerce@airindia.in) but no response.
I cant make international calls all the time for no information. let me know when the amount can be refunded.

Anthony James

Sat, 01/18/2020 - 20:12

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Since the flight on 05 January 2020 (TIRUCHCHIRAPALI TRZ to CHENNAI MAA) my flight was canceled due to operational issues and I called the customer center canceled my ticket yet my amount is not refunded.

Flight detail.
Ticket no:0982132154491 and Booking Reference: Z3C33
05/01/2020 Trichy to Chennai
Issuing Airline: Air India
Place of Issue: www. airindia.in
Date of Issue: 12 Dec 2019
j.anthonyprabu @gmail.com

Kindly do need full and advice when the amount will be refunded to my account.

Rahul Shekhawat

Sun, 04/05/2020 - 18:52

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I wanna get refund. My ticket no 0982133226589.My Flight no. AI 445 at 6:45 on 28 March 2020.My A/C no is 35820439955.

Parmod maurya

Sat, 08/29/2020 - 12:32

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My tkt journey 26 mar 2020 my ticket no 0983756522819. this flight was canceled and they ask me you r go 31 dec 2020 any side but i m book ticket on 15 nov 2020 flight not show for every side. so plz my amount refund in my agency. i am not going to travel for this period.

Pintu kumar

Thu, 12/17/2020 - 16:34

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Dear sir
I had booked flight from uschalo for 8 nov 2020 but I was canceled the ticket 1nov 2020, amount not refunded till date. i have contacted both airlines and udchalo but not satisfied me.

Pradeep Kumar

Mon, 01/18/2021 - 10:51

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Ticket no 0983763601552. Pradeep Kumar, 30 Nov 20. Jammu to new Delhi. Abhi tak refund nahi hua hai. Pls refund.

Wangchuk Rumba

Tue, 01/26/2021 - 03:07

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The operator had cancelled my booking. so I want my refund and i tried reaching you guys all day but there was no response from your end. so give me my money back. booking reference is 2401210043547.

Anoop Kumar Maurya

Wed, 02/03/2021 - 17:16

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Dear AI team,

Refund already initiated for ticket number 0982133380795 on 23rd October. But I didn’t get refund amount in my respective bank account. Please check where is the problem, I already written so many mails and called to your team but did work.

Thanks AI team for giving stress full service to your customer.

Durgesh Verma

Sat, 02/27/2021 - 23:25

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On 26th Feb evening did booked ticket from port Blair to Nagpur travel on 21 Apr 2021 with Flight # AI550 Payment got deducted but ticket confirmation not received till now, Just contacted customer care, they provided me with PNR # JMX3E and advised me to write a mail to ecommerce to generate the ticket.

I sent two times mail to e-commerce so far no one acknowledged my mail and not replied. Also contacted several times customer care they don’t know what is the process. Have no idea does any one looking at emails!!

Appreciate your earliest reply with confirmation to plan my travel.

Passenger Name: Durgesh Verma

Durgesh Verma

Mon, 03/01/2021 - 19:57

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I have booked a ticket (for 1adult) online for my journey of 21 Apr 2021 from port Blair to Nagpur on 26 feb 2021 at 2225 Hrs. My booking reference is JMX3E. I opted for Internet Banking option to pay and paid the amount of Rs 8053/ The amount was deducted from my State Bank of India Account (Transaction Ref: IGAKPLPJW7). However the ticket was not generated.

It is requested that the deducted amount may please be refunded to my SBI Account No 00000032666922181(Chourai Branch, Distt. Chhindwara. M.P.

Regards
Durgesh Verma

Vikash Sharma

Mon, 03/15/2021 - 12:51

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Dear sir / madam
My name is vikash Kumar. me and my family total 4 family members travels by air india from portblair andman to New Delhi dated 08 march 2020. I taken a family LTC from government and now my ticket and PNR number lost. air india office portblair no help....please help me sir/madam I request I want a ticket and PNR number with amount. please help. my WhatsApp number is 8006978733.

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