[email protected]: Flipkart Customer Care Email

On FEB 1 i had received a product which was not that i had ordered my order was slimming belt and Qty:2 i had paid for two the amount is 1130 will returning the product for pickup they are saying of 2 product but i had received only on product that also wrong so there is no co operation in this i need exchange of product please issue some reply for this my order number is OD405050058271365000.

Had ordered Moto G.The product was to be delivered within 10 days by 29th Jan. Didnt recieve till Today 02 Feb. On contacting the customer service to my shock the order was cancelled from company side due to inability to deliver. What a poor service!! Having monopoly for Moto products dont have much of choice.

I want to return my order which received on 02/02/2014. I had tried on your call center number but voice quality of your call center is very bad.So contact me on my e mail id and return my item.

I had received my earphn of JBL without carrying pouch and 3 pairs of latex-free silicon sleeves which was mention on box only! This should not be explain with FLIPKART which has good name in market ! Please do anything with this.

My order no. is Order ID :- OD405067089035712000
PRODUCT DETAIL:- headphone / ESS-0024 /Essential India T-280 A Jbl T-280 A

This is poor service from flipkart when I am repeatedly saying I am not satisfied with the product then are lodging case and call me and then close the case this has happened neary 5 to 6 times. On 9th Feburary at around 8:23 I received an mail from Ekart saying that... Out for pickup Lenovo 15 inch Laptop and 1 more items from flikart.com will be picked up today before7 PM. Request you to keep the item ready for return with all the shipped accessories for verification and pickup.

So I kept it ready one Lenovo 15 inch Laptop and the Bag. A guy named Vinay Kumar BV from Ekart comes to my house and pick up the product and gives me the acknowledgement.

Today If i call flipkart and talk they say there was no return request for Laptop and they have just returned laptop bag amount that is 2199 and when I checked with them what about my Laptop amount of 20,000 they are saying they do not have that information and it was not approved. So my concern is that do the flipkart know whether the person from ekart has picked up the accessories correctly.

This is pathetic service, I am very disappointed with the quality of service.

i ordered moto x play and i received successfully. But in that memory card is not supporting then i visited Moto authorized service center, they had told me to Exchange the mobile because it motherboard is not working properly. please do the needful as soon as possible. because only 2 days is remaining for to finish my replacement offer. so take immediate action.

I bought Lenovo vibe p1m phone 2 weeks ago. I thought 4000mah battery should last 1 day without charging. But i am very disappointed when it last for few hours only. I have to charge 2 to 3 times a day. I did not use phone for the whole day busy. Then also battery lasts early. It consumes 15% battery when the phone is idle. & more than 10% consumed by screen that's disgusting. I want my money back. Don't know what to do how. Can any one or flikcart suggest how can i get my money back.

On feb.1 at this date the order give me. the money of refund goods, its worth was 599rs. i am shocked that the shoe was damaged. Immediately i returned the delivery boy and i m informed to the flipkart.com executive on the day. I need my refund amount for the shoe. I complaint to the flipkart executive From this date to up today i did not get any information about my refund amount from the flipkart. please accept my complaint and reply me soon about my refund.

From:
swapnil gholape
Mob:8888669354
Waiting for you reply

i have registered for the mobile . but i still didn't receive any confirmation for the registration that I have done. now the registration is closed and I didn't receive any mail or message regarding the mobile.Kindly give the solution immediately.

Hi Guys- Filp kart is one of the worst e-commerce site and I would like to suggest that never purchase any product from flip kart because when you will try to connect regarding replacement or refund, their costumer service representative are only trained to misguide the costumer, they will not suggest the corrective path or solution. I pledge that today onward I will not purchase any thing from flip kart.

Order ID : OD305213776291030000

Case summary -

Looks like Flipkart has not understood the situation, let me reiterate myself.

When your Logistic guy came to deliver new phone & pickup the old 1. He called me & was very rude, I was taken aback for a moment & definitely did not like his behavior, when asked him to stop, he continuously abused me. Of course I could not bare that & was also aggressive to respond to him. Later when I handed over my old phone, he purposely dropped the phone. The moment he noticed he broke the screen, he escaped from the place, we tried stopping him, but he didn't & had come along 2 more guys was threatening me about dire consequences if I even complaint & also told me now that the screen is broken he cannot proceed with the purchase.

From that day I have been continuously writing emails & calling, unfortunately nothing concrete is done yet & now I get an email stating I had handed over a damaged phone. This is worst allegation against a customer & Flipkart believes there own delivery guy, which is good as Employers, but accuses its customers of lying & what not, more over I have been associated with Flipkart for years now & have always purchased from you guys, also recommended to friends & family.

Need Flipkart to take responsibility of the situation -
As the screen was damaged by your delivery associate -

1. Need Flipkart to replace my screen
2. Take this old phone back & provide me the same Moto x.
3. Take this phone back & refund me the amount of new Moto X selling price now or a refurbished Moto X price money
4. Take this damaged old phone (damaged by delivery guy) & proceed with the Moto Turbo purchase.

This a honest request from 1 of Flipkart's honest customer.

If any 1 of above are not considered -

1. I will first blog about this in all social media platforms possible (facebook, Twitter & others)
2. I will ensure its taken up by newspapers & media.
3. I will be forced to file a complaint in consumer court.

For all the agony, torture & harassment caused by delivery guy & all others at Flipkart, I am determined to take this up to any level possible & ensure such behavior is not repeated with me or any other customer. Also hope Flipkart provides enough feedback to the delivery associate & he accepts his mistake & says the truth.

I have purchase a mobile MOTO X PLAY IMEI NO. 358967063174427 on 20/10/2015 through your invoice No.CHN_PUZHAL_0120151000277813. Network drop Problem start with when I purchased mobile. Two times sim change with check. But still problem.

Then after I give mobile Authorized service centre Vinayaka Communication, Coimbatore on 04/12/2015. (Box No. 1044) Ph. 04224374959, 9994084570. Service centre not reply properly last 2 and half months. Please see matter seriously. I am very disappointed with this issue. Waiting for your prompt reply.

Regards
Radheshyam Bothra

provided wrong quality product my order no. OD305124999051906000 after receive product i see this problem in product. so i request for replace product but company return mail "We're sorry. We are unable to process your replacement request. Reason : We have shared troubleshooting steps to solve your problem. Please refer to flipkart return policy".

Hi, I bought Lenovo k 3 not on 2feb 2016 through card payment online, unfortunately the product are faulty. We do all return procedure, after done all procedure the Flipkart team given me final date for payment. But still we have not received my amount on my account. Below mail details from flipkart

Dear customer,

We are continuing to look into your issue on priority. We reassure you that we will resolve your problem by 20 Feb, 11:00 am.

Thanks,
Flipkart customer support

I had ordered a minI speaker of Hiper song hs656 which cost me Rs. 209 and and delivery charge Rs.50 but when I received that product I got to know that its actual mrp is Rs. 175 which was printed on the product which was partially blackened but still visible by eyes, so please kindly query on that.

I have received coupon but I cannot get it how I have to get but you are fooling us I have installed app but I cannot claim coupon you are saying you want 1000 worth coupon.

Order ID: OD305110905118421000 (1 Item), i order for Intex Power Bank, but you have delivered third class power bank of Lenova. I need my intex power bank instead of Lenova.

The delivery boy of ur firm is not fit to b a worker. Teach them some manners how to talk to costumers. We are not at ur service rather you are. Teach them manners and if possible I want to talk to ur executive regarding dis. His behavior was not tolerable and such guys willl be thrashed in public and ur company's reputation will b at stake. Contact no. of ur delivery guy: 9938234300. Angul, odisha. I have returned my order of puma running shoe because of ur delivery boy's behaviour. flipkart annoyed me, hope u will take some action.

Hello, I would like to order cooling fan of Rs 260/-, Your website shows delivery charge for one cooling fan of Rs.70/- which is reasonable. one no Rs 70/- . But I am planning to order 2 no's at same time and same location to deliver, but its shows Rs 140/- of delivery charge. kindly do the needful.

I have received my parcel against Order OD105310146168038000 today after noon, I am totally disappointed with your courier boy. As he directly come upto 2nd floor of the home without any information. While we asking him why he come without any information to upside then he arguing us. Really we not want to continue with flipkart if such your courier boy behaving with us. We are not happy with this service.

I ordered intex home theater from flipkart but when I received it, the packet was not sealed packed. lately when I opened it.. the remote & 1 speaker was not there... & it looked like used item. I want replacement of it as soon as possible.

Order ID : OD303796205395277000
Product : Hikvision Digital Video Recorder 8 Channel Home Security Camera.

this is sixth time i request you, But you not responding till now. my hikvision DVR is DS7100 Series (960H N.264 /Linux Embeded DVR) not working till the product received. and i contact prama hikvision centre bangalore, he told he is not servicing support flip-kart on-line purchase the product is dead till the product received.

so i dont know what to do? Please send the nearest services centre address or contact number. or replace with working item.

Dear Flipkart,

With reference to the below and the subject order please note that the item which I virtually seen while order is not the item I actually received. The item I actually ordered was original Asus Zenfone 5 flip cover but received something which I can buy near my house in mobile recharge stores. I need a justification on this consignment and please take necessary action on this. I do not want this cheep duplicate cover, but need I what exactly I ordered.

Regards,
Selvakumar Murugesan
9790843317
Order ref OD10536241259212800

The time of delivery of the product is so disgusting. I would never have opted for Flipkart.. They come at odd hours... specially make it a point to come at odd hours!! I wish I had opted for COD - then I would not have to feel so disgusted! Being a working lady I am naturally not at home in the afternoon and these guys make it point to bring to notice of the the entire neighborhood and insist that they take delivery on my behalf!

Flipkart is too late than the others. I ordered Asus Zenfone Max, when it was still yet to come, delivery date was today (4th march 2016) but the product didn't reach my address, no call was came to me. When i am going to get my product. The status is still showing about reached nearest hub then why so lag to reach me!?

I ordered 3packs of bra for the size 34C and it was delivered today but when I opened the package I was disappointed to see that the size was not correct.. On the specification of the item it was written cup size C but it turns out to be cup size B. You guys should put the correct information.

I order Micromax Canvas Xpress 4G new phone sound, camera, heating problem. so i want cancel this phone with Refund. From 1.3.2016 still i am not get refund. its very very bad experience. every day SMS is coming for collecting your product. but no one is coming from flipkart.

Order no:-OD205283924551133000

It has been almost 2 weeks and i haven't received the amount for the product i returned.. I have all the details. If my amount didnt return in a few days i will file a complaint against flipkart.

Order id:OD105100745251170000
Return id:46053033
Amount of 1525/-

Dear Flipkart

This is serious issue how can you guys share my personal number to public, I have been receiving calls since morning and people asking me about their products to be delivered, This is ridiculous please have this resolved.

Regards
Shubha

Its surprising that a brand like Flipkart is not performing. I have ordered for shoes on 3rd March 2016 but my order was cancelled by your system, moreover, my account was deducted for the sum of rupees 599/- from the BOI the transaction number was MEDR/FLIPKART.COM/129467. Kindly look into this matter.

Hello Team I missed my evoucher can you assist how to get my e voucher flipkart Mymobile 9866626156, Please resend the voucher details to my mobile. This voucher on behalf of i received from HSBC.

I am very fed up with you and angrily said why you people cheat to us .why not taken any action against seller who sent wrong and faulty item. I have ordered vox digital power bank 22000mah but I received wrong item than I Complaint for same and you people give me replacement for the same. now today I received replacement item which was same and faulty item not working at all. I was very satisfied customer but today I said this was my mistake. I am not satisfied with this order. please take necessary action and want call back from your senior. I want my money refund not want any traction with you.

Whenever I click on buy now then it always show do not proceed to checkout please try again, Please help me. I love to shop on flipkart.

When we want to buy any product on Flipkart we click on the buy now option and then select payment category and then click on checkout to place order. so the problem is when I click on buy now option it always say do not proceed to checkout please try again. I am using latest version of flipkart.

Hiii, i place the order of letv 1s mobile phone and after some time my order is cancel from your side but my order money is not refund from your side. so please refund my money just now. Because i place another order in COD. so money is required for the payment of another order.

My order ID is od1053605998502000. my phone is not working well it has heating issue and hanging problem I have complained 2 times but I did not find any solution so plz resolve my issue fast.

I bought one ASUS phone through flipkart.It is not working.already I gave a complaint, there was no response.Now what I have to do to get my money by returning your product?.Can you help me?

Recently I ordered a 'Quamer SD-1431-WH Fashion Analog-Digital Watch'.It is yet to be recieved by me.The product has a 1 Year Warranty.Now I need to know if there is any Quamer service centre in my locality.Or where do I take it for repair.I am from Jorhat,Assam.

I received this product yesterday. on and off button not working. I feel disappointed wth this product. Unble to refund this product. But in specification 30 days replacement but it's not showing any option for refund pl help me .

last year i purchase a sony memory card from flipkart few days agob i got a problem with that. so i contact with sony customer care to solve my issue but they said the retailer is not registered in there list so my sony memory card is not in warranty according to them. Now tell me how can i solve this issue

I have selected multi color football but you send white and block color and miss match football (shining starvision-2010 moisten needle inflate 7-9 LBS.) You are going to customer cheating of miss match and damaged product. Please verify and replace it, Our order id : OD205448358242086000.

I just hate ur service ! Irritation with this mobile. Let u know main thing
- mob work soo slow
- hang again n again
- battery problem ! Battery Backup just 2:30hr
- it comes to hot . when I use mob !
- didn't take any load of app !

I had recently call you about replacing the seagate hardisk 1TB. i had gone to the service center to ask for warranty but they told me to send it back to flipkart. here is the address of the service center as u had asked '' Accel frontline services ltd no. S-4, 1st floor, sterling apartments, Vasudeva Dempo Road, st-Ingz, panjim goa 403001 contact number : 08322232975.

I have been shopping since more than 1 year for nearly 1 lakh Rupees so far but never get offer even for a single penny from Flipkart! Though the service is good. Looking forward i will get offer soon ;) Thank you!!

My product was picked on 17 march and today it is 24 still no response. plse do shipping faster otherwise a strict measure i have to take.

I placed an order with the flipkart. But, the courier company with whom the flipkart has an arrangement, did not make any genuine attempt and sent the item back to flipkart. I wish the flipkart should really take care of its products to be delivered in time...vijaykumar

On 17th March I placed order for one Philips DL 225 radio which was delivered on 21st March. The booking was on COD basis and I had to pay Rs. 1440/- for the product. But the price of product shown as Rs. 1191.11/- in the bill whereas the sealed box pack showed price to be Rs. 899/-. No price is printed on the adopter. Furthermore the delivery was shown to be free while booking the order whereas actually Rs. 100/- has been charged for the same. No such hints where there while booking of item. The cover of the radio shown in the picture has also not been provided.

I have been a frequent purchaser from flipkart. Hope my problem will be solved.

I have ordered a mobile phone Lenovo vibe k5 plus cash on delivery on 23 March 2016. Having the order number as stated in subject line, but my product hasn't reached me yet and have received a mail that the product have been delivered to me screenshot is attached and I have also got the invoice for the same. Have registered a complaint regarding the same but no result your executive just says that I have to order another one. Why should I order another when I have ordered it once.

It is requested to you to please do needful and deliver my product as soon as possible. Else I have to go Consumer Forum.

order no-OD205557002039

Hi this is Jagadhees from Bangalore. My mob no 9738004204. I'm regular customer for ur website. I have ordered lava Mobile from ur website on 28/03/2016. Order no OD405604804038623000. Today I got defected mobile so I send return and refund request, I got call at 2.10pm from ur side he saying that we will not take ur product back because this not under our return policy

I don't agree this as loyal customer of flipkart. Please look in to this. Don't try to sell defective item to the customers. Looking positive response from ur side.

Regards
Jagadhees
9738004204

On MARCH i ordered the Fancyfashion Georgette Self Design Semi-stitched Gown, its worth was 528rs. When i got the GOWN i am shocked that the GOWN was DIFFERENT, Immediately i returned the delivery boy and i am informed to the flipkart executive on that day. I need my refund amount for the GOWN. I complaint to the flipkart executive SAME DAY. From this date to up today i did not get any information about my refund amount from the flipkart. please accept my complaint and reply me AS soon AS about my refund.