cs@flipkart.com: Flipkart Customer Care Email

I had bought my phone Moto g5plus from Flipkart. This phone was delivered to me on 3 October.. this is not working properly it is having a lot of heating and charging issues. I want to return it.. need help.

Hi sir, This is mallesh talari. My problem is my account is not open. So please humbly request for my username and password send me. thank u sir.

I ordered moto g5 and delivery date is today... but i cant get my phone delivered. i dont know what is the issue of flipkart delivery services... but its true that flipkart is downgrading its delivery service. i never expected these type of issues from flipkart. hope flipkart will do something in favour of it.

I am Nandeeswararao, I ordered Sony Bravia 49 inch on October 14,2017 Diwali sale.
Shipped: Your Sony 123.2cm (49 inch)... with order id OD110481041085140000 has been shipped and will be delivered on Tuesday, Oct 17, 2017 between 07:00 AM and 09:30 PM. You will receive another SMS when the Wishmaster is out to deliver it. Track your shipment here http://fkrt.it/9mROjTuuuN.

Delivery is delaying, contacted custmor care they gave number of delivery promises​ dates (18th oct, 19th oct, 20th and 21st). I got a call asking me to cancel the product and order again with current price (without offer price).

I ordered Samsung Led tv(Order number-OD110301666275568000) on (23rd of September) and it was delivered on (5th of October), but the Tv was broken.

Requested for replacement on (6th of October).I called flipkart customer care, they informed me that technician has not updated the status and once it is done item will be replaced. I received a call from Samsung Customer care asking about the details of the product. On 6th of October when the people for Installation and demo came and opened the package, it was broken, so they have updated the status, and no need of technician visit, they provided me the reference number that I can share with flipkart. I gave a call to flipkart cc again, the executive told me that the status was updated by technician, my product has been packed and ready and I will be receiving the product by 30th of October.

Next time I called flipkart again, to know the status and ask if the delivery can be made earlier that too this time at my doorstep (unlike last time). I was told no need worry and it will be delivered at my doorstep that too 30th is the maximum date, I will be receiving it before that. But my order status was still on "ordered" state only, I again called flipkart on 18th of october, this time the executive tells me that there is no update from the technician. Then till date what was I told, and can I do in this!!?. I was dropped a regret message and mail that they will gat back to me by 21st of october. I got a call and again it is being told that the technician visit is not yet done it will be by 6th of november. But in my order status it shows that the delivery will be by 30th october and installation and demo by 6th november. I asked her to check the same, and even asked her if I can provide her the reference number for checking the details of technician updated status, but my phone was disconnected and I again received a regret message and mail to give time up to 23rd october.

It has crossed all limits of patience, is this the service so called as best customer care service provided by flipkart. I regret my decision of shopping from Flipkart, I am only receiving regret mails and messages. I request you to resolve my issue as soon as possible. and replace the damaged product.

I ordered two nos headset from in Flipkart from same seller but I received only one number and in my account it's showing two numbers delivered.

I ordered a mobile phone named Lenovo K8 plus they gave me delivery late and then my phone's double touch was not workout then I issued for replacement after that the technician visited and checked my phone my and he saw the problem​ and reset my phone. Then also the problem was not solved and the Flipkart customer care said me that the issue is resolved but my phone still having the problems which was already there. but they tell that my issue is resolved and my phone won't be replace now, this is bullshit.

I ordered Redmi Note 4 (4GB/64GB) delivery date was today (21th Oct 2017) but the product didn't reach my home, message was Received " Item has been Delivered" to me. but there is not get my product. The status is still showing {item has been Delivered}.

Flipkart is totally fraud service. Amazon is best service provider.

I ordered for trimmer make bright model 1020 but wrong item was delivered. I returned the same. But again wrong item of different make was supplied. I retained the same due to compulsion. From the very day trimmer is not working properly. Therefore the same be replaced with the ordered given item.

I recently Booking RED MI NOTE -4 Mobile Phone to your flip kart site at 15 oct 2017 by EMI from HDFC bank which not delivered to my address. but track ID show that my booking phone delivered to my father.

Please given the phone no who was delivered the phone to my address. other wise I want to complaint to police station & consumer forum.

Please take the action immediately & also see my Order id
Order ID - OD110490410491425000(1 item)
Order Date - Sun, Oct 15th '17 11:56 AM
Total Amount - Rs 9,899 through Credit Card-EMI

Flipkart send the courier with gati courier. gati courier is worst courier, not given the good service.

Hello sir, we have ordered power bank. its having a problem an want to return the power bank. so refund the amount to my account plz.
name; Hamsaveni P M
account no; 0850101031592 canara bank
ifse code ; CNRB_0000850.

I'm giving you the last warning.
If you are not solving my problem then I will make a case against flipkart in the consumer court. I have told you about this before but no response has been made to you. So this is the last warning for you. And I tell you once again or you give me the product Pigeon Gusto 550 W Juicer Mixer Grinder as if you have shown it in your portal if you are unable to deliver the product then give me my money back.

http://consumerhelpline.gov.in/user/track-complaint.php

Complaint Number:- 468909
Mobile No. 8445951994”

Hi team,

We have purchased one Redmi Note4 phone on 29.9.17 invoice no#1170192430 order no# 517092934116926501. the same was under a discount of rs 1000 off if purchased thru SBI card. we have purchased the said mobile phone with SBI card however we have not received the remaining amount . you are requested to kindly look into the matter on priority & revert.

Regards
nancy raja

Order ID: od110481218534521000

Product received on 19th october and we received a message and mail regarding installation, on 20/10/17. i received a call from jeeves service centre to confirm the installation and address then i mentioned my installation address where i have to install and it is different from delivery address as it is my working address. so service centre representative updated the new or changed installation address and the will install on or before 23rd october. then i called to flipkart care and explained the conversation with service centre and flipkart representative also confirmed as installation will be done on or before 24/10/17 and then on 22/10/17 at 11.30am/1.30 pm. i got a call from jeeves service centre and asked me to confirm the address to install and i confirmed address and requested to do the installation as early as possible and he promised me as it will be done on monday (23/10/17).

After that i got installation cancellation message from service centre or flipkart with a contact number, so i contacted on that number and it was jeeves service centre number and they said that installation cancelled by flipkart so contact flipkart care. so then i contacted flip kart care and i shared all the conversations, by that the representative said sorry and pleased me for inconvenience and miss communication and requested to reconfirm the installation address which is different from deliver address and once again i stated location address and then i got a message as it will be resolved on or before 25/10/17, but it is not resolved till now. Later i got a phone calls from flipkart care and jeeves care to reconfirm installation address and they also assured me as it will be 100% completed on or before 25/10/17. But not done till now.

Now at 11.30 am i got another call from flipkart as it will be completed with in 7 working days from new request raised on 22/10/17 an new date to complete installation is 30th or 31 st of october 17. i asked and requested for an early installation but representative surely denied as it will be done only with in 7 working days. Then i stated the previous conversations and assures or promises given by flipkart or jeeves care representatives who contacted me and all calls are incoming from them as i was not called or contacted but they called or contacted me regularly about installation. then representative named sunitha from flipkart care head office assumes that the previous promises or assurances or false given by them (representatives) without out knowing conditions.

But because of their false assurances or promises we awaiting at home by taking half days or leave from our work till from 23/10/17 to 25/10/17 as it was the promising period, and now they changed to on or before 30/10/17 stating that installation address is changed but i changed once and final on 20/10/17 and later i never changed. hence for their convenience they cancelled for 2 times and talking about conditions. so here i also wanted to take actions on representatives who gave false assurance or promises. Finally i wanted my installation to be done as early as possible as for also i have some faith on flipkart service.

My laptop show no battery detected. mob 9090457060.

My friend has booked Lenovo K8 mobile on 19.10.2017 vide your order No.OD110492489126823000 and payment also bee made through credit card. Now my friend has received a message that the above order has been cancelled as your delivery partner was unable to deliver to our address. If you desire I can give alternate address which is situated in the heart of the city. Please confirm in my given email address immediately.

I have buy one watch from filpkart that watch was waste it not work 2 months. i call in costumer care they said that it will be repair but he not repair flipkart is giving warranty but not working like duplicate watch.

Sir, my self rohit singh. I ordered a lenovo k8 plus from Flipkart on 15th oct. 2017. I got a SMS for delivery 19th or 20th oct.but that is not delivered.then i cal in customer care he says your package is delivered on 26th oct. & i got a sms your package being returned as i have cancelled my order, but i haven't send any request for cancellation of the order and customer care executive says your product is return at warehouse and he is not deliver. i am not satisfied with your services & i was purchase any product form flipkart but now i will not purchase any product in future because i lost other offer for this product.

My order detail is: Order ID: OD110490497098632000 (1 Item).

I had ordered A redmi note 4 order I'd OD110510730838655000 on 17/10/2017. Which is going to deliver on 28/10/2017 but today I got a Call from, 9837128236. That guy told me that My order is out of stock So that it Will be delay for 15 to 20 days. This is very bad I am waiting this phone from 11 days.

I ordered the phone Lenovo A6600 plus the Product is damaged. I requested for replacement but no one come the pick the product. already complaint to ur customer care for the same.
order no - OD110534817697556000

I had filed a return request fr my miA1 defective handset. Now it has been nearly one week and i received not a single call from ur side. And now today u sent the mail informing that u couldnt contact me, so u r rejecting the request. This is absolutely unprofessional frm ur side. Kindly forward my request and take necessary action as early as possible.

26th October i'm order mi note 4 but order not placed and deducted my amount from AC. I'm only get promises but not get my amount.

I ordered oppo f3 plus and product was about to get delivered on or before 30 October but today on 29 October I received a message that order has been cancelled stating that order has been rejected by customer on 25 October at 10.30 AM however no one has came to deliver the product.

If a product is not there or out of stock then you should not display on your website. Using deceiptive statement or doing wrongful display will degrade the trust factor. If a seller terminate the order then kindly don't sign him /her . I have been betrayed by flipkarts act. My order was places on 23rd and till 26th october 17 , everything was fine on 29th on the date of delivery after I giving a call to your customer care came to know that my order is cancelled on your website. What type of service is this....I need my places order how can you state that seller has cancelled the order and it is out of stock . This is cheating from flipkart. Call me on my mobile no immediately to deliver my order without fail.

I buyed Asus ZenFone max 3 in Flip cart..And the product was good but I did not get Earphones Of Asus. Please why I didn't get my earphones. Reply me soon as soon as possible.

I have placed an order on 6th, oct,2017. And received a fake product on12th oct. then i had requested to return this product. it was rejected by you. further i again requested and it was also rejected.. and so on this want on 4 times. my return ID below here.

11201046615834122464, 11101046759365860358, 11201053524051258877, 11201054563480772858.
I want valued reason why refund is not applicable yet.

Dear Team,

Recently I had orders one DVD player (Order ID = 0D110586557360356000) Today I have received this product but this product quality is very poor. I request you to please refund my payment.

They are making just fool.. waited 38 minutes to talk with customer care. Having Random hanging issue... Technician visit just a TAMASHA...want to replace but they are not doing this.. the are making just technician visit.. what you are doing Flipkart..!! We faith in you!!

Against the order number OD110593706719287000 for iPhone 7..today I received I phone 6s From flipkart. flipkart totally spoil my surprise which related to my family member and especially I can't expect this kind of such pathetic mistake from their side. This is my bad that I ordered from flipkart.

My account was logged out by default and now I am not able to login. When I try to reset my password , I am getting error as "Unable to update password. Please retry"

My latest complain number is IN1710311349387953142. I am calling flipkart from past one month but I am not getting resolution. Now flipkart is saying my account is linked with Himanshu and some other person thats why it is locked now. I don't know these persons. If my account is hacked, flipkart needs to resolve this issue, locking out a customer does not make sense.

I am fed up with the services of flipkart from last 7 days day didn't delever my phone whenever I complaint reagarding this they just raise a complaint and nothing has improved.

My delivery date was 24 th Oct 2017 than they increase after complain 26th Oct than again not delivered in 26th they again register fresh complain and told me to till 28th again not delivered in 28th again I complain they told me it will deliver by 30th again not delivered yesterday.

I complain today again and they told me to wait again for 1 day. I make up my mind to raise this harassment by flipkart on Consumer forum.

My Order ID: OD110369726544485000

This is Rajesh I ordered oppo f3 on 27th Oct 2017 it has been delivered to me on 30th Oct 2017 but still not yet delivered. But status updates failure due to customer. But this delivery boy without calling they are updating status. Please resolve my issue ASAP.

Thank you
Rajesh

I ordered samsung on pro 5 mobile phone with payment of emi but i cancelled the order. i have not got the money credited in my account.