vcare@voltas.com: Voltas Customer Care Email

I had two times contacted your retailer and three times customer care no. The product purchased 6months before.It has no controlling in the cooling If we work it in 22 or 24 or 28 or any temperature it will cool more.Evening on wards we cant stay in the room due to the chilled condition. No positive approach up to this time.

Dear Dr. Sabine,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

I have purchased a new Hot & cold AC through Amazon. When it is installed the technician showed the Cooling is working and gone. we did not use it for more than a month, now when put it ON it is not working, just fan is working with air. then checked the hot option that is also not working. for the ten days, I am calling the customer care, they are giving the service request number, but no father and no mother for voltas. whom to contact, we do not know.

Hi,

I have bought one split inverter AC from Voltas last year in April 2018. First the mechanic who installed the AC didnt installed it properly hence the gas was leaked within 3 months and then another mechanic turned up on request and he fixed the problem but not to the fullest as cooling was not there as per the expectations. In this season when I switched on the AC, I found the cooling is completely vanished and have been lodging the complaints for the last 14-15 days but the mechanic is not turning up and they cancel the request after a day or two showing as if my mobile is switched off or I am not picking their call. Now I am taking regular follow ups on phone also for complaint no. 19042325188 but no mechanic turned up yet and they are sharing the same massage as if I am not picking their calls and want to cancel this complaint.

I have made repetitive complaints on VOLTAS customer service no 9650694555 but no response even now after speaking to 3 different customer care executives referring the complaint no. 19042325188 . I was certainly not expecting this unprofessional approach from a company like VOLTAS. This is certainly a setback to my interest in further buying VOLTAS products. Anyways Can you guys pls help in resolving this issue ?

Imran
Contact No. 9810227474

Dear sir,

I booked my complaint 13-05-2019 regarding my voltas ac problems. no response after i called your costumer care. customer care person given your authorized dealer (AIR COOL SERVICE CENTER). i called there he said this is not our area again i call to customer care he said i am forward your complaant priority basis with in 24 hours technician call you no body call me till now. and again i call your customer care service every time he given again air cool no but mobile no was changed i informed customer care person he don't.want do this problems. i am,continue calling your customer care service till now no body come for rectified our problems. your customer care service is west. never i suggest to any person purchased volt as product. i am very upset your customer care service because they don,t know where is correct service center.

I have given up on voltas for providing any worthwhile service. I registered many time from my registered phone number 8448073081 complain for AMC of my two volts AC.

And no body comes. Without even calling me, they will resolve the complain on phone and close it. Called many times to revive my complains and staff will put it on top most priority and then in last again a message of closing it. My complains were with the Sr Number 19051611891, 19051421961, 19050928270, 19050928270, 19050504500. Now, I have given up. Even if I get AMC pay for it, I am sure if they come for taking money, no one will show up after getting money. So it is good that I saved some money. But if this is the character of the company, I seriously doubted buying any voltas product and recently I bought carrier AC. They came in the same day for installation after calling them. That is what is called service. I hope it rings some bell to Voltas big bosses and reverse the situation before this ship of Voltas dooms.

Very bad service of VOLTAS company. I recommend or strongly recommend not to buy any product from this company. I had filed a request for installation of my new AC but they didn't came. I complained about that but no action is taken. Very bad experience with VOLTAS.

I'm purchased 1.5 ton inverter ac 2:6:19. I request for installation at 3:6:19 today 6:6:19 but they don't any take action in between I called 6 to 7 times but they saying today ur ac is installed?? But I'm never take any voltas product before this is my first &last product of voltas.

Dear Sachin,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

I am writing this mail second time to you in lot of pain and mental anguish caused by non-cooperative attitude of your service centre and poor customer service of Voltas. I need your help to solve the problem of my Voltas AC as all my attempts to get this issue resolved have failed. I get a feeling that I have committed a big mistake by buying a Voltas AC.

Complaints no 20052304717 20/5/2020. very poor service by voltas and all employees.

Voltas freezer 405 ltr. The compressor is having earthing issue causing electric shock.

Your visitor visit my hospital but my AC is not completely installed. Please help me. Request for you please completely install my AC.

My Mobile Number:- 7261893973
Please Contact Me

I have bought Voltas 1.5T 5star INV split AC on 26/06/2021 and in one year the AC got serviced two times and still it's not working... infact one month before it got serviced by Voltas..and still after few days it stopped working...and now when I have contacted Voltas care.. they are saying we will charge you money now.. Worst service by Voltas.

Hello Team,

I have raised a complain for water leaking from Voltas Beko 7 kg around the water outlet area.

This compliant was first raised on 1/10/22 (I have attached screenshot and proof for your reference) I have waited a month to get a resolution everyday the technician will call and then cancel later.

Today they arrived and did a very wacky job of not fixing the problem. As they saw the pip was cut through the folds they just reversed it and put some green tape on it (I have attached a picture to support the statement).

My product was bought on 15/05/22 ( I have attached the bill to support my statement). This product is under warranty and unnecessarily we are being harrassed for basic post purchase customer care.

Didn't expect a brand like TATA to give this customer experience to it's consumer.

Regards
Kamalika

Dear Voltas team
I purchased Voltas Beko washing Machine 100C and on 1/1/2023, from Anshu Electronics Amloh Road Mandi Gobindgarh. I registered my last complaint 3-05-2023 and now after the 4 months my problems are not resolved by technician. My Washing Machine work but Drainage is getting bad again and again, we have complained 3 times but it gets bad again and again and i total blame of this problem is due to technician. When I call to Voltas Care there were not responding but one line always says the customer care sir your problem resolved shortly or transfer the call to head customer care office.... Sir my name is Bhagtu Sen and my alternate registered number is 8288850917 and my email ID is: ks.krishna1234566 @gmail.com Sir please resolved this problem other wise I action for this problem and misbehaving. I have a request to get this washing machine replaced, take it back and give us another one.

I request you to get Another Washing Machine delivered immediately.
Name and address: Mr. Bhagtu Sen, 196 Sec20 Block C Subhash Nagar, Mandi Gobindgarh
Invoice no : 1173
Mobile no. : 8288850917

Respected Ma'am,I bought an inverter AC 1.5ton on 27th April 2019.I called for service as my Ac was not cooling the technician said that my pcbboard has been damaged and it will take 14 days. But nearly a month now they are calling and telling me that company cannot provide the board and they will give me 5000rs and I will have to pay 30000 to get new machine. But my pcb has 5 yrs warranty then how come this problem arise.Kindly look into this matter as soon as possible for you .This is my information here below. Amit Dutta my complaint no is 23050907550. My mobile number is9382960225. My address is M.A.M.C township Durgapur - 713210.

From last one week I am following with your team but no one is coming at my home. 11 month ago I purchase voltas water cooler and we have a bad experience on wheel breakdown of cooler. every time I will raise customer request rto 5 time but they are not listening us. dear team kindly cooperate with us.

Dear team,
I would like to inform you that, i was by deep fridge 320Ltrs on 21st May-2023, from Maleshwaram store name Sharddha marketing store manager name Mahendran his contact number is +919964343111 and, fridge was reached my store past 4 days over but, no cooling no ice, my somany products got damage because of no ice, i am keep calling nobody response my call even I call to service centre Bangalore HSR layout person name Mohan contact no is +919844604072, everybody ignoring my calls, i want to Replacement of fridge which is not working, atlist they should provide me replacement of voltas Tata another good pic, my humble request please help me on this, thanks.

Regards
Abdul Aziz
Contact No 9900300392.

Dear Voltas Tata,

I would like to inform you that, I was parched 320Ltrs Deep fridge (Voltas Tata) from SHRADHA MARKETING CORPORATION address #137, 5th cross Vyalikaval Swimming pool extension Malleshwaram 11th cross Bangalore- 560003, Karnataka India. Contact No 9964343111, date of parched 21st May -2023 and, today 25th May -2023 already 5 days over fridge no cooling no ice nothing, I called Voltas Tata Customer care and raised complaint No 23052223400 and, service engineer name is Lalith Contact No 9703188073 he passed message to his superior name is Mohan Contact no 9844604072 but, his also not respond properly, finally I have removed all the my products which is got mailed and throw it to dustbin around 41 thousand rupees materials just because of fridge not having cooling and Ice, apart from this issues there is miss behave with me one of the person and his using bulgier word and so many others bad words , I have complete recording of this person voice, I am really shook that Voltas Tata will allow to use this kind of words from team, I am never expect this kind of issues from Voltas Tata, (international Brand) Which company has to grow soon but soon it will come down because of the way of team behavior.
Note:- Last 24hrs I am requesting to replace the fridge but, no body taken serious on this.

Regards
Abdul Aziz
Contact:- 9900300392

To, DATE: 29.06.2023
The Head of the Department/ Manger/General Manager
Voltas Company

Subject: Not giving service for VOLTAS AC at home by customer care agent/engineer and local service engineer person properly

Sir,
In our home we have two number of split AC. One is 06 months old and another is 4 years old. Last 15 days we have giving some complaints through customer care , but the agents are not coming to home in time. Two agents came to home and took 600/- rupees and not resolving the issues. In our home, my parents at the age more than 70 years and one baby @ age 06 years are staying. Just think sir how we will stay at home without AC in this summer. The main problem is VOLTAS company is not professional in service after sale and not taking the customer complaint seriously. Very poor service when AC showing problem.

Sir, very sadly we are saying that VOLTAS Company is not giving us the service in time. This is very bad sir. We are not getting service at needy time. Please look into the matter and resolve the issues. At ground level the agent/engineer are not giving proper service and the customer is suffering lot.
Please do the needful.

Regards
Kedar Behera,
ph- 9178058878, mail- KEDARBEHERA008 @GMAIL.COM
AT- KHANDARA, PO- MIRCHANDPUR, VIA- CHITALOO, JAJPUR TOWN, DIST- JAJPUR, NEAR KHANDAR HIGH SCHOOL. ODISHA, PIN-755062,

I received a extended warranty of 5 years from voltas. But the service centre is refusing to provide service against the extended warranty. I called customer service but they are also not responding. Cooling is also very poor of voltas... Dont buy this product.

Dear Voltas Team,

I have a Voltas split inverter 1.5 Ton AC (Serial Number :- 4552370A20BC08481) which I purchased on 13th July 2021. Sometime back I moved to a new Home and reinstalled this AC in my new home through Voltas Service Engineer (Request Number :- 24011605403). At that time, due to Winter I had not used the AC. Two days back when I turned on the AC I found that it was not cooling properly so registered the complaint with Voltas again(Request Number :- 24040743940) . Upon checking by the engineer he informed us that the previous engineer had not installed the AC properly and due to that AC gas got leaked. He called the area Service centre ASC-Swami Refrigeration and explained the same to him. First the Service Centre owner said that they have not found any previous Service request for this product and they have not installed it. After I showed them my previous message he accepted that they had only sent the engineer previously. Post that the engineer who has come to repair the AC has not repaired it and left saying that someone else will come to check this issue.

I want my AC Gas refilled without any charges as it has happened due to Voltas Service Engineer not knowing how to install simple AC. I would request Voltas Team to take immediate action on this as my father is facing major inconvenience because this if I mildly put it and that also at the time of when he is facing health issues.

Worst service experience ever in my life. From next time onwards will definitely not any Tata product and will prefer other good companies product.