vcare@voltas.com: Voltas Customer Care Email

Dear Voltas team
I purchased Voltas Beko washing Machine 100C and on 1/1/2023, from Anshu Electronics Amloh Road Mandi Gobindgarh. I registered my last complaint 3-05-2023 and now after the 4 months my problems are not resolved by technician. My Washing Machine work but Drainage is getting bad again and again, we have complained 3 times but it gets bad again and again and i total blame of this problem is due to technician. When I call to Voltas Care there were not responding but one line always says the customer care sir your problem resolved shortly or transfer the call to head customer care office.... Sir my name is Bhagtu Sen and my alternate registered number is 8288850917 and my email ID is: ks.krishna1234566 @gmail.com Sir please resolved this problem other wise I action for this problem and misbehaving. I have a request to get this washing machine replaced, take it back and give us another one.

I request you to get Another Washing Machine delivered immediately.
Name and address: Mr. Bhagtu Sen, 196 Sec20 Block C Subhash Nagar, Mandi Gobindgarh
Invoice no : 1173
Mobile no. : 8288850917

Respected Ma'am,I bought an inverter AC 1.5ton on 27th April 2019.I called for service as my Ac was not cooling the technician said that my pcbboard has been damaged and it will take 14 days. But nearly a month now they are calling and telling me that company cannot provide the board and they will give me 5000rs and I will have to pay 30000 to get new machine. But my pcb has 5 yrs warranty then how come this problem arise.Kindly look into this matter as soon as possible for you .This is my information here below. Amit Dutta my complaint no is 23050907550. My mobile number is9382960225. My address is M.A.M.C township Durgapur - 713210.

From last one week I am following with your team but no one is coming at my home. 11 month ago I purchase voltas water cooler and we have a bad experience on wheel breakdown of cooler. every time I will raise customer request rto 5 time but they are not listening us. dear team kindly cooperate with us.

Dear team,
I would like to inform you that, i was by deep fridge 320Ltrs on 21st May-2023, from Maleshwaram store name Sharddha marketing store manager name Mahendran his contact number is +919964343111 and, fridge was reached my store past 4 days over but, no cooling no ice, my somany products got damage because of no ice, i am keep calling nobody response my call even I call to service centre Bangalore HSR layout person name Mohan contact no is +919844604072, everybody ignoring my calls, i want to Replacement of fridge which is not working, atlist they should provide me replacement of voltas Tata another good pic, my humble request please help me on this, thanks.

Regards
Abdul Aziz
Contact No 9900300392.

Dear Voltas Tata,

I would like to inform you that, I was parched 320Ltrs Deep fridge (Voltas Tata) from SHRADHA MARKETING CORPORATION address #137, 5th cross Vyalikaval Swimming pool extension Malleshwaram 11th cross Bangalore- 560003, Karnataka India. Contact No 9964343111, date of parched 21st May -2023 and, today 25th May -2023 already 5 days over fridge no cooling no ice nothing, I called Voltas Tata Customer care and raised complaint No 23052223400 and, service engineer name is Lalith Contact No 9703188073 he passed message to his superior name is Mohan Contact no 9844604072 but, his also not respond properly, finally I have removed all the my products which is got mailed and throw it to dustbin around 41 thousand rupees materials just because of fridge not having cooling and Ice, apart from this issues there is miss behave with me one of the person and his using bulgier word and so many others bad words , I have complete recording of this person voice, I am really shook that Voltas Tata will allow to use this kind of words from team, I am never expect this kind of issues from Voltas Tata, (international Brand) Which company has to grow soon but soon it will come down because of the way of team behavior.
Note:- Last 24hrs I am requesting to replace the fridge but, no body taken serious on this.

Regards
Abdul Aziz
Contact:- 9900300392

To, DATE: 29.06.2023
The Head of the Department/ Manger/General Manager
Voltas Company

Subject: Not giving service for VOLTAS AC at home by customer care agent/engineer and local service engineer person properly

Sir,
In our home we have two number of split AC. One is 06 months old and another is 4 years old. Last 15 days we have giving some complaints through customer care , but the agents are not coming to home in time. Two agents came to home and took 600/- rupees and not resolving the issues. In our home, my parents at the age more than 70 years and one baby @ age 06 years are staying. Just think sir how we will stay at home without AC in this summer. The main problem is VOLTAS company is not professional in service after sale and not taking the customer complaint seriously. Very poor service when AC showing problem.

Sir, very sadly we are saying that VOLTAS Company is not giving us the service in time. This is very bad sir. We are not getting service at needy time. Please look into the matter and resolve the issues. At ground level the agent/engineer are not giving proper service and the customer is suffering lot.
Please do the needful.

Regards
Kedar Behera,
ph- 9178058878, mail- KEDARBEHERA008 @GMAIL.COM
AT- KHANDARA, PO- MIRCHANDPUR, VIA- CHITALOO, JAJPUR TOWN, DIST- JAJPUR, NEAR KHANDAR HIGH SCHOOL. ODISHA, PIN-755062,

I received a extended warranty of 5 years from voltas. But the service centre is refusing to provide service against the extended warranty. I called customer service but they are also not responding. Cooling is also very poor of voltas... Dont buy this product.

Dear Voltas Team,

I have a Voltas split inverter 1.5 Ton AC (Serial Number :- 4552370A20BC08481) which I purchased on 13th July 2021. Sometime back I moved to a new Home and reinstalled this AC in my new home through Voltas Service Engineer (Request Number :- 24011605403). At that time, due to Winter I had not used the AC. Two days back when I turned on the AC I found that it was not cooling properly so registered the complaint with Voltas again(Request Number :- 24040743940) . Upon checking by the engineer he informed us that the previous engineer had not installed the AC properly and due to that AC gas got leaked. He called the area Service centre ASC-Swami Refrigeration and explained the same to him. First the Service Centre owner said that they have not found any previous Service request for this product and they have not installed it. After I showed them my previous message he accepted that they had only sent the engineer previously. Post that the engineer who has come to repair the AC has not repaired it and left saying that someone else will come to check this issue.

I want my AC Gas refilled without any charges as it has happened due to Voltas Service Engineer not knowing how to install simple AC. I would request Voltas Team to take immediate action on this as my father is facing major inconvenience because this if I mildly put it and that also at the time of when he is facing health issues.

Worst service experience ever in my life. From next time onwards will definitely not any Tata product and will prefer other good companies product.

I have purchased Voltas Sac 2.0T 243 V Vectra Elite on 16 Jul 23. It is not working properly.... Sir or mam plz change my ac.

Representative not respond ye. Last time also not done service and complaint closed.... from my point of view voltas have very bad service chain as compared to other ac company.... in future I am not recommended to any one for voltas ac.

My AC was installed on 12/07/24 . Technician's were installed ac without vaccum .Ac is not cooling. I was started complain with customer care and service center last 15 days but till today, not any technician visit to me. Very very bad service is provided by voltas. My ac is only show pice for me. I loss my trust on Voltas. My Cont.No. 7068223102.

My ac is not cooling. I was purchased voltas1.50 ton 5 star split ac on flipkart on 28/06/24. Technician's takes more than 10 days to installed , after many complain technician are installed my ac on 12/07/24,without any vaccum machine. Damage remote was delivered to me in package, I was complain but also remote is not delivered to me. Continues more than 10 days, I am complained for ac not cooling problem ,but not any technician's is visit to me. Very bad service is providing by Voltas. Please solve my problem. My complain no 24072118690. My cont. no 7068223102.

Bad product and not good service by the company.