nodalofficer_in@airasia.com: AirAsia India Nodal Officer Email

Dear Team,

One of your flight from Jaipur to Kuala Lumpur rescheduled after booking ticket from our side. And this creates too much complications while travelling to KL & then Langkawi.

As it requires now 1 more day for stay at KL but only for night stay. Our cost / budget increasing by 20 K due to 9 persons travelling at same point of time.

We want simple support against this rescheduling :-
• Either arrange hotel booking from your side.
• Or Please cancel all tickets from Jaipur to Kuala Lumpur and then Kuala Lumpur to Langkawi (To & fro) and provide either refund for adjust this for next booking which we will plan till April-2019
• Or Please allow us to reschedule both tickets (date perspective) which is from Jaipur to Kuala Lumpur and Kuala Lumpur to Jaipur.

As till now I have incurred Rs. 1 Lacs (on flight tickets and hotel booking) and thus required your support on urgent basis.

Regards
Sandeep Bhandari

I flew Vizag to Bangalore, recently on AirAsia, i had a very bad experience with the counter staff, she was very rude and unprofessional. I will avoid Air Asia for my future travels.

I have lost my baggage and have been dealt so badly and insensitively by the Bangalore lost baggage claims team. Namely Abdul Razza, Gowri and Nelson. Hung up and were laughing throughout the conversation. They posed as supervisors unwilling to give any information only saying that we will be called by the next shift.

Please can a superior or supervisor call and let me know of the status, as this is so loosely handled and so much stress for a person who has lost the baggage.

I have called several times since yesterday was guaranteed that will receive my baggage today. But now they claim no contact has been made by thr KL team. An email with the baggage phot,o booking id, boarding passes, and ticket printout has already been emailed.

Its been nothing but a nightmare flying with AirAsia and add to the horrible service by the staff shows how much the company is interested in serving the customers.

Regards,
HIMANSHU

Respected Sir,

We have booked our First-flight-tickets from Chennai to Bangalore to get fly experience with my Pregnancy Wife and my Daughter as a Small Dream to see their Happiness.
Due to unaware of Medical Fitness and other Rules and Regulations of Pregnancy Travel, we are not allowed to Board on Flight, hence we returned back to home at today Morning with BIG DISAPPOINTMENT. If we aware of this situation very earlier we would definitely get the mandate Medical fitness records for my wife before entering in to the Airport or while booking the Tickets. Now, I was supposed to cancel the Other Local Cabs, Buses, Hotel Stays, literally lost my money without going anywhere but I'm not sure whether I'll get all booked tickets cancelled money get refunded to me or not.

I request you to Cancel the flight tickets and refund the maximum amount positively since we are highly lost already. Hope you understand the situation happened unknowingly and please do the needful.

Kindly H E L P !!!

Air Asia flight
MAA 08:30 - 10:00 BLR
Sat, 09 Mar 2019
Trip ID: 190221954108
Amount paid ₹4,602

Thanking you,
Simon Raj Prabhu
7010566400

I met one of the counter staff about my luggage issue. I found them not useful at all.

With reference my travel dated 22.06.2019,Bengaluru to Hanoi Ref. XRCKJF, your staff wrongly charged 2 times for my baggage. Your staff id AAI 1101A . kindly refund over charged amount.

I send my complaint through mail id as well as my daughter also contact through AVA.

Flight ticket was booked from CCU-BLR scheduled on 29th March,2020. Due to COVID-19, flight was cancelled by Airasia. Total amount charged for booking was rupees 10976 but due to the cancellation, cancellation amount was charged of rupees 4691 by Airasia and accordingly refunded amount was rupees 6285. Since the flight was cancelled by Airasia, what's the reason of charging this cancellation amount?

Dear Team,

Good Morning...

I want your support from you for complete refund against my PNR No.: R15MHP. Please look into the problems I have face due to flight cancellation by air asia without pre-intimation of boarding. On 28.05.2020 I had booked in Air asia flights from Bhubaneswar (Flight No. I5 1563) to Bangalore (Flight No. I5 1324) to Goa via PNR R15MHP.

I have completed my entry check at bhubaneswar airport. After 6;00 pm Air asia representative call me and intimated Flight No. I5 1324 was cancelled. He hs not support me to board the flight.

I raise a query at air line staff. But did not get any support. In AVA portal also they are not responding properly. They have not support me for any reschedule for next flights to goa. So I have bound to quite travel through air asia.

I request you kindly evaluate this issue and help me to get complete refund Rs. 12 316 to my bank A/C for the booking made from Bhubaneswar to Goa. As the flights cancelled by Air ASIA team.

Regards
Swatishree Sahoo
Contact : +91 7978911852.

Dear sir,
I am serving soldiers of Indian army and I have booked air ticket from Bhubaneswar to Calcutta and onward Calcata to Guwahati as on 06 & 07 Jun 2020 has already been cancelled by Air Asia Ltd due to COVDT-19.

In view of the above I would request full refund of my AMT.
My PNR No - E43ERT

Dear team, my PNR no D23KNZ flight cancelled, it was scheduled at 0510hrs IST from Pune to Delhi dated 09/06/2020 please refund me or arrange flight from Pune to Lucknow for tomorrow or day after and notify me. With regard - Manmatha Ranjan Dhali.

I have my flights booked with AirAsia and they got cancelled. To seek support from airasia tried reaching out on all numbers provided by airline on their respective website. Despite waiting for an hours on call many times, no one responded, no call backs from airline, no follow-ups. Just received an SMS stating my flight is cancelled but none of the CSR's are responding or taking Urgencies into consideration.

This is really worse thing i am facing now, all other airlines are providing their best support but AirAsia has no where on expectations. Probably never going to choose this airline for travel.

Dear team My PNR No D23KNZ, the flight was scheduled was Delhi from Pune at 0510 hrs IST on 09/06/2020,when I reached the airport your executive said flight cancelled. I have complained earlier also please refund my money. I got it reserved through Goibibo they declined to pay, Please Pay my money. My phone no 7455830312/9762012692.

I have booked flight with AirAsia for monday with booking id Y8LHHK, and unfortunately flight was canceled.

I called to AirAsia customer care just to clarify ,why I can do web checkin and after check internally executive confirm they flight is canceled , he gave me alternative options for next flight booking on Wednesday or refund, I was parallely checking same and suddenly I lost voice of customer care executive and next movement I received message that executive booked flight for next Wednesday day 13-Jan-2021.

Which is completely not useful.as in very next movement I have booked flight with indigo for Monday travel.

And now AirAsia forcefully giving this alternative flight to me instead of full refund. I tried to call AirAsia 3-4 times and spend my 1.5 hour. This is very disappointing and very bad experience, why i should accept this ticket if it is not fulfilling my purpose of booking.

Got email form Ashish Prabhu (Nodal officer) about acknowledgement and assured for refund, still after 20 days refund is not received.

This M7FU9K PNR not changed... i need some flight.

I want to know my flight ticket information, how to get it?

Dear Sir,

I have sent an email regarding the cancellation of my dad ticket with the same email ID. Please have a look.

Thank You
Abhishek

airasia cancelled my flight my PNR RZTBWS and told will refund in 2 months time , still NOT RECEIVED , neither KIYA nor call center is able to help VERY POOR SERVICES , WAITING TO SEE IF NODAL OFFICER CAN HELP RFEUND ME

Dear sir
I had travelled in your flight from Kolkata to Kochi on 05/06/2021 and PNR was M7N92X. When was about to board the flight I was called back by Gate staff and told me your hand luggage not allowed in flight. I carried a simple carry bag and It had no extra weight. Instead of weighing it they asked me to pay Rs. 4000/- otherwise you would not be allowed to board the flight. One of your staff talked me very badly. Finally I paid the amount and completed my travel. It was unfortunate experience for me being a Paramilitary person. I have travelled in several fliers before but did not face such a situation. Please look into the matter and solve the problem. Otherwise I will avoid your flight in future.
Thanking you

Dear Team
I had travelled in your flight from kolkata to Kochi on 05/06/2021 and the PNR was M7N92X.

Dear Sir,

This is with reference to flight on 02-07-21 NF29184309709124 vide PNR T4EVSJ from Jaipur to Pune.

I was charged wrongly by Rs. 3100 by taking advantage of last moments baggage check in by the air asia representative at counter.

1. Rs. 2500 for additional 5 kg (It was informed to me during the customer care call that your cabin baggage weight is adjustable with check in baggage and you won't be pay any additional charges, in case it become excess of 15kg but in the overall total limit). (The same was confirmed to me on 1st July 21 during call on number 080-46662222 at time 10:49 AM)

2. Rs. 600- Web check in charges

Request you to kindly refund back the said charges wrongly imposed to me at the airport. Attached herewith charges paid at counter.

Unfortunately, i had a very bad experience with Air asia being first time journey. I have a very good experience with all other airlines domestically and at international level but never faced such type of issue.

I had a very bad experience with the counter staff at Jaipur Airport, they were very rude and unprofessional. I will avoid Air Asia for my future travels.

Thanks & Regards
Deepak Saini

Bangalore to chennai was cancelled.

We were unable to travel due to death in my family but the response for AirAsia was pathetic. We have mailed so many times to them but every time they closed the case as resolved. If in the policy desceased refund is mentioned so we are asking for that only. Also the approach is very casual when it comes to refund.

Please contact immediately to Atul Jadhav
9823111202

Dear sir/ Madam Above is my PNR no please cancel my booking and refund my money has my daughter is unwell. She is under medical treatment.

Disappointed with Rude, Impolite behavior of Ms. Asma
PNR # GZ45NS - GOA TO MUMBAI

when asked for assistance on webcheckin, her Rude statement is: This is not my job to help with web checkin. with every hiccups faced on web checkin, her statement was "you do NOT deserve to be helped"

My question to AIR ASIA HR MANAGEMENT: Do you have check points on behavioral approach prior recruiting which hampers the Company's Image??

Or are they trained to be Rude to Passengers?

Dear Sir,

I had travelled as below from New Delhi to Surat.

Cleartrip ticket id no - 230131158686 for New Delhi to Surat on 5th March 2023 through AIR ASIA scheduled at 08.20am from Delhi to Surat at 10am seat no 26 B, Airline PNR & ticket no R5LPTG.

During check in process, there was rush around 6.00 am as I reached to airport. I took one by one three tray for my two small bags and for shoe, belt, money pocket and cell phone. I was wearing blazer top due to temperature which was not suitable for me as I survived from covid 19 in second wave, I was hospitalized for 45 days and total bedridden for more than 4 months. As my health is poor. and so I had used blazer top to save my self from cold.

Security check person having metal detector forced me to put-off blazer even requested, His behaviour was not proper as even with senior citizen and supposed to put off blazer and to keep for checking in separate tray. Such security personal should not be who can not care public even on request. You can observe in CC TV record.

As I was not feeling well for my health and in last forget to collect my blazer and went to gate no 45 for boarding. Reaching nearby gate I got reminded regarding blazer not having with me. I was feeling uneasy. I requested security guard nearby gate, he helped to use electric car by car driver was unable to take me to security check point due to his own restriction. I my self was unable to walk such distance from gate 45 to security check point.

I humbly request you to get me back my blazer as my blazer having Original Adhar card no - xxxxxxxxx 6345 in inside left pocket and Ticket out side pocket for Surat-Delhi-Surat which is good for my own identity.

Request you to get me my blazer back or to get money through insurance coverage on Air Ticket for lost and found or any government scheme.

I got both email id from AIRASIA support staff on cell no 804666222

I got contact no 011024632950 of of AIRPORT authority from Cleartrip Help line, tried 4 times but no reply at 7.09-7.10 am.

Thanking you,
Kindest Regards,
Dinesh Patel

Hello sir/madam ,

I'm writing this letter to the nodal officer AirAsia. today i got accident on road right now, I'm not able to travel from Hyderabad to bali on 28th March. i kindly request you to please refund my amount this is my PNR NO:-K79LQT and Booking I'd number:-IF23032332257467
Total amount of rupees 27195.

This is my account details:
MUSTAQ MOHAMMED
A/C No:-379801500767
IFSC code:-ICIC0003798

Hi Sowmya,

I am not asking for any confidential information. I did not even ask of any user personal data here.
Since the problem is from your end you are not able to provide any time details that I have requested.
Even no show document was not provided to me from airport help desk on that day.
This is a big cheating and fraud that was done for me.

Can I have your next level escalation contact details. Else do you want me to take this further with consumer court.

Thanks & Regards
Gangadhara Reddy A

From: Nodal Officer <nodalofficer @airasia.co.in>
Sent: Wednesday, April 26, 2023 6:40 PM
To: Gangadhara Reddy <gangadhara.reddy @idfcfirstbank.com>
Subject: RE: Regarding deny in sending the flight

Caution: External mail be careful. If you are suspicious, please click on ‘report phishing’ button or forward this mail as attachment to phishing.report @idfcfirstbank.com
Hello Gangadhara,

Hope you are doing well!

Further to the trail mail, We understand that you remain disappointed in our service and response to your email. Please be informed that we are not authorized to share any confidential details of flight. Hence, we are sorry for our inability to assist you further with your request.

We hope you understand.

Note: For any assistance next time, say 'Hi' to our chatbot Tia by visiting any of your preferred channels. Tia is available to support you 24x7 on our website www.airindiaexpress.com, Facebook messenger or you can chat with her on WhatsApp at +916360012345.

Warm Regards,
Sowmya
Customer Happiness

--------------- Original Message ---------------
From: Gangadhara Reddy [gangadhara.reddy @idfcfirstbank.com]
Sent: 4/26/2023, 10:33 AM
To: nodalofficer @airasia.co.in
Subject: RE: Regarding deny in sending the flight

Hi Arun,

You still did not answer my details that were requested. I need the details which I have requested below email.
What time the last passenger check in to the flight with evidence?
What time the captain has closed the flight documentation with evidence?

I do not agree with your statement below. Your staff was not educated properly to guide customer and they do not ethical. Our staff could not board you not to cause inconvenience but to complete the departure formalities.

I hope you understand the request and provide me the details that I have asked.

Thanks & Regards
Gangadhara Reddy A

From: Nodal Officer <nodalofficer @airasia.co.in>
Sent: Tuesday, April 25, 2023 7:01 PM
To: Gangadhara Reddy <gangadhara.reddy @idfcfirstbank.com>
Subject: RE: Regarding deny in sending the flight

Caution: External mail be careful. If you are suspicious, please click on ‘report phishing’ button or forward this mail as attachment to phishing.report @idfcfirstbank.com
Hi Gangadhara,

Thank you for writing back to us.

Further to the trail mail, we understand your concern. However, as mentioned on earlier mail your boarding was denied since you reported post counter closure. Our staff could not board you not to cause inconvenience but to complete the departure formalities. We regret our inability to assist you with your refund request. You may claim the airport taxes from our chatbot Tia on www.airasia.co.in.

We hope you understand.

Note: For any assistance next time, say 'Hi' to our chatbot Tia by visiting any of your preferred channels. Tia is available to support you 24x7 on our website www.airasia.co.in, Facebook messenger, Air Asia India mobile app or you can chat with her on WhatsApp at +916360012345.

Warm Regards,
Arun C K
Customer Happiness

--------------- Original Message ---------------
From: Gangadhara Reddy [gangadhara.reddy @idfcfirstbank.com]
Sent: 25/04/2023, 5:48 pm
To: nodalofficer @airasia.co.in
Cc: bindusreelekha.k @infosys.com; gangadharreddia @gmail.com; bindusreelekha @gmail.com
Subject: RE: Regarding deny in sending the flight

Hi Sowmya,

You are just saying the words. You have not provided me the last person check in time yet.
You are just covering the issue that was happened. This is a mistake from the perform at the check in.
If it was closed by 60 mins how come they allowed people behind us are you making me fool.
Can I have the time when the captain has signed in don’t just assume and write the response to me.
I am not here to take your apologies which made huge problem to me health wise and money wise.
As I said I am not ready to fly again on air india express, such a irresponsible airline services. Horrible communication with customer.

Thanks & Regards
Gangadhara Reddy A

From: Nodal Officer <nodalofficer @airasia.co.in>
Sent: Tuesday, April 25, 2023 5:35 PM
To: Gangadhara Reddy <gangadhara.reddy @idfcfirstbank.com>
Cc: bindusreelekha.k @infosys.com; gangadharreddia @gmail.com; bindusreelekha @gmail.com
Subject: RE: Regarding deny in sending the flight

Caution: External mail be careful. If you are suspicious, please click on ‘report phishing’ button or forward this mail as attachment to phishing.report @idfcfirstbank.com
Hello Gangadhara,

Thank you for your email.

Please refer to your concern with regard to PNR-T9L1YK, with references to the trailing mails and kindly note that Bengaluru being a metropolis, check-in counters strictly close 60 minutes prior to departure. Also note that our staff did their best to accommodate you on the concerned flight without any check-in baggage. However, by that time, the flight documentation had also been completed and signed by the captain, leaving us no room for your acceptance.

We understand from your account that we missed an opportunity to meet your expectations. While we cannot undo the circumstances, please accept our apologies for the inconvenience caused.

Despite your present sentiments, we do hope that you will allow us the privilege of welcoming you on AirIndia Express again so that we could restore your confidence in our service.

Thank you and stay safe!

Best Regards,
Sowmya
Customer Happiness

--------------- Original Message ---------------
From: Gangadhara Reddy [gangadhara.reddy @idfcfirstbank.com]
Sent: 4/25/2023, 12:44 PM
To: nodalofficer @airasia.co.in
Cc: bindusreelekha.k @infosys.com; gangadharreddia @gmail.com; bindusreelekha @gmail.com
Subject: RE: Regarding deny in sending the flight

Hi Sowmya,

Thanks for taking time in responding to us. But I still did not get answer for my query.
People were allowed in front of us without baggage. Now you are saying it is closed 60 mins/45 mins before.
How come the baggage was not consider to send next flight allowing us in the flight?
Can I get the least check in member time to the same flight?
With this conversation and situation I am not at all interested in flying with you guys. I may pass this information with our IT department as well.
Probably I may go to consumer court if required on this discomfort that was made by you guys.

Thanks & Regards
Gangadhara Reddy A

From: Nodal Officer <nodalofficer @airasia.co.in>
Sent: Tuesday, April 25, 2023 12:37 PM
To: Gangadhara Reddy <gangadhara.reddy @idfcfirstbank.com>
Cc: bindusreelekha.k @infosys.com; gangadharreddia @gmail.com; bindusreelekha @gmail.com
Subject: RE: Regarding deny in sending the flight

Caution: External mail be careful. If you are suspicious, please click on ‘report phishing’ button or forward this mail as attachment to phishing.report @idfcfirstbank.com
Hello Gangadhara,

Thank you for reaching out to us.

We sincerely apologize for the inconvenience caused.

We are sorry to know that you remain disappointed following our service and response to your email. We understand that no amount of words can alleviate the discomfort and mistrust you feel, but we wish to reassure you that this is not the service with which we pride ourselves.

According to our records, we understand that you checked in at the check-in counter at 05:37 hours for the 06:05 hour departure. We would like to inform you that flight I5 1528 from Bengaluru to Hyderabad departed as per the scheduled time of departure and there was no significant delay on that day.

Please be informed that our Check-in counters open 3 hours before the departure time and strictly close 60 mins before the departure time for all Metro airports and 45 mins prior for Non-metro airports, not with the intent of causing inconvenience to guests but to enable our staff complete departure formalities and release the flight on time.

Once the flight documentation is initiated, reopening the flight impacts the entire process which in turn could impact the flight schedule. While our staff was following the laid-down guidelines, this should not have precluded them from explaining their situation more sensitively and professionally.

While we understand your reasons for asking for a full refund, we regret our inability to assist you with your request.

Despite your present sentiments, we do hope that you will allow us the privilege of welcoming you on AirIndia Express again so that we could restore your confidence in our service.

Thank you for your understanding in this regard. Stay Safe!

Best Regards,
Sowmya
Customer Happiness

--------------- Original Message ---------------
From: Gangadhara Reddy [gangadhara.reddy @idfcfirstbank.com]
Sent: 4/25/2023, 9:27 AM
To: nodalofficer @airasia.co.in
Cc: bindusreelekha.k @infosys.com; gangadharreddia @gmail.com; bindusreelekha @gmail.com
Subject: RE: Regarding deny in sending the flight

Hi Appaiah,

I think you still did not understand the problem which I have sent you early.
Your team has given wrong statement and that was not help at all.
Do you know what was the amount that was mentioned for next available flight. Why we should deny.
We have been told that minimal charge for reschedule and they will help us. After going the counter it was told 36k and my round trip total was not 18k.
Do you think this was a help to us.
Why the in charge was not allowed us without baggage and he could not send the baggage in next flight with small charges.
Can I have your higher authority details for escalation.
I have been frustrated with your analysis. We have seen people allowed in front of us.

Thanks & Regards
Gangadhara Reddy A

From: Nodal Officer <nodalofficer @airasia.co.in>
Sent: Tuesday, April 25, 2023 1:29 AM
To: Gangadhara Reddy <gangadhara.reddy @idfcfirstbank.com>
Cc: bindusreelekha.k @infosys.com; gangadharreddia @gmail.com; bindusreelekha @gmail.com
Subject: RE: Regarding deny in sending the flight

Caution: External mail be careful. If you are suspicious, please click on ‘report phishing’ button or forward this mail as attachment to phishing.report @idfcfirstbank.com
Hi Gangadhara,

Apologies for the delay in response. Hope this email finds you well.

With regards to your query with PNR-T9L1YK, upon checking with our relevant team we understand that you have reported at the check-in counter at 5:36 hours for flight departure at 6.05 hours. Please note as per policy the counter closes 45 minutes prior to your scheduled departure.

Our team has tried their best and provided you with the next available flight as service recovery options with applicable charges, but the same was denied from your end.

Kindly note, since you have reported to check-in counters after closure, I apologize for the inability to help you with the refund.

Note: For any assistance next time, say 'Hi' to our chatbot Tia by visiting any of your preferred channels. Tia is available to support you 24x7 on our website www.airindiaexpress.com, Facebook messenger, AirIndia Express mobile app or you can chat with her on Whatsapp at +916360012345.

Thank you for your patience and understanding. Stay Safe!

Best Regards,

Appaiah M N
Customer Happiness Team

--------------- Original Message ---------------
From: Gangadhara Reddy [gangadhara.reddy @idfcfirstbank.com]
Sent: 4/24/2023, 4:36 PM
To: nodalofficer @airasia.co.in
Cc: bindusreelekha.k @infosys.com; gangadharreddia @gmail.com; bindusreelekha @gmail.com
Subject: RE: Regarding deny in sending the flight

Hi Appaiah,
Hope you have some update and refund us the air ticket fee. Please let me know if I need to be further escalated on social media on this one.

Thanks & Regards
Gangadhara Reddy A

From: Nodal Officer <nodalofficer @airasia.co.in>
Sent: Friday, April 21, 2023 6:28 PM
To: Gangadhara Reddy <gangadhara.reddy @idfcfirstbank.com>
Cc: bindusreelekha.k @infosys.com; gangadharreddia @gmail.com; bindusreelekha @gmail.com
Subject: RE: Regarding deny in sending the flight

Caution: External mail be careful. If you are suspicious, please click on ‘report phishing’ button or forward this mail as attachment to phishing.report @idfcfirstbank.com
Hi Gangadhara,

Apologies for the delay in response. I hope you are doing well.

Kindly provide us some time and we shall get back to you with an update at the earliest.

Thank You, Stay Safe!

Best Regards,
Appaiah M N
Customer Happiness

Baggage was stopped at Delhi airport terminal (T3) , during my Delhi to bhuvneshwar flight on 05-07-23, but no information was passed on to me. I came to know it when I reached at bhuvneshwar airport and waiting for my baggage to come on belt. People at AirAsia counter told me that your baggage is hold on at Delhi airport due to some dry coconut was in baggage and it was not allowed & asked me to share the lock code so they can remove coconut and send the bag tomorrow on 6-7-23,I gave the code but nothing came from airline side on entire 6-7-23, I went to airport they told me bag didn't come today also but didn't gave any reason . Today on 07-07-23 we got a message that someone else has taken your baggage at bhuvneshwar airport and we don't have it. It's very easy on Air Asia part to let go, there is no accountability . Bag has some cash & other silver valuable but no one is giving a proper answer. I literally feels baggage is taken by Air Asia staff/ground staff else baggage can not be stolen from airport.

Hi All,

Hope you are doing well

I wanted to share a very worst experience of the employees of air India .

So entered the airport and then near the air Asia counter i spoke to one of your executives and told him that i have done my web check-in , showed him as well and he advised to leave me for the gate no 45 D after security check.

I did the security check and came to the gate no 45 D where they were boarding people for Mumbai to Kolkata and they asked me to wait . I had almost more than 1.5 hrs left for the departure , your executive saw my luggage but he never said that this cant go in the flight or there would be any extra charge .

As soon as the line starts for boarding the flight these guys called me and said you need to pay us 4k then only we can send you in the flight , it was a real threat from Shreyansh Shah Gsa . I got this name from his id card . I literally begged him that as a good will gesture please allow me but your peeps are too rude .

After this i just paid because someone is not ill and i need to take the flight to see that person so i can't miss it .

I paid 4000/- when i asked for invoice they just skipped so i again asked Shreyansh where's my invoice he says oh we missed it and he gives me a receipt of 4979/- . Infact the amount which they took was 4000/- . Gpay screenshot of 4k is also attached .

So i would really request you to please check the camera footage of the gate 45D and see how early i had come but these guys just played with me .

I am writing this email from the flight itself and i want you to take necessary actions or else i will be involving the necessary stake holders of Air India into this matter .

I also want Air India to refund my 4 k which is incorrectly taken from me as its not my request .

Please advise your people to show some humanity with the travellers , i would forward for a resolution on this .

If you need any other information please call me on 9022740935