cs-reply@amazon.in: Amazon India Customer Care Email

My COD option is not available for any products.

There is missing one product in my order.

I purchased GTA5 ps3 cd when I open box it is a defective cd many scratch is there on cd game is not even opening so replace a order or refund my money.

Got wrong product, instead of "muscleblaze fish oil" got "muscleblaze creatine" which is wrong product.

I ordered amazon alexa and it is not connecting to my device so i returned it but they have not send me back my money. i want my money back.

I have select another company product but received me lowest rates products and different company.... So I want to return this product.

Hi,
I have ordered 2 item on 18th Sep details below mentioned ,on delivery time no Headphone was available in box ,in that box only Bag was available
Box Condition is not ok ,I am sharing box pic ,
Please Take necessary action

My Headphone was missing in that box I have called to courier partner at the same time but they said Please complain for replace your money will be refund .

Order Date-18-Sep-2019
Order # 405-1777786-8269115
Order Today 2062(2 Item)
1- F Gear Defender 41 Ltrs Navy Blue Pink Casual Backpack(2504) Rs-1063
2- iBall Glint-BT06 Neckband Wireless Bluetooth Headphone With Fm Radio.. Rs-999/-

Name -Rajiv Kumar
Mob No-9650392832(Amazon ID)
B-328 Sangam gali new Ashok nagar Near Rajpoot Kirana Store 110096

Maybelline lipstick Is broken, l want to return.

I applied return option fr my panihari bandhani blue color dupatta...bt the delivery person came nd told me jst becoz there was no prize tag on d product he said i have to talk to customer care number...i tried d amazon number bt they r only telling me d returning schedule... why dis is so? i got that dupatta without any prize tag then y this trouble for customer nd i m ur regular customer.

I have order the drone but package has nodrone only remote inside. please refund my money.
My order numbers=40733711402357144.

I have camera recording when I open the package.

I ordered a book for my son. It was delivered to his college on 21st September 2019. But the book was not the one I ordered. The same day I complained online and I was confirmed of replacement and pick up of the wrong book. They did not give any confirmation mail nor did I save the screenshot. Since no replacement was coming, I contacted customer through chat as the phone call wasn't going. During my chat 4 executives changed in between and made me repeat my complain every time an executive changed. Lastly they only told me to reorder. since it was not my fault I requested them to resend a copy for which I would pay. They didn't agree and ask me to repay. This is disgusting and an unfair practice. Their toll free Customer Care phone never gets through. Probably Amazon is just living through their success and glory forgetting the customer satisfaction and their fairness in their trade.

Hi,
i ordered amazon fire stick on 29th sept. and my order's delivery date is 1st oct but i dont get my order till now i called so many time in customer services center they always give to me hope like and they also give commitment that your order get end of day but no they not solve my issue and i am also your prime customer i pay money prime because i got my product 1 day delivery but amazon not give me perfect answer your i got text massege to delivery agent i called him that he says i dont have your order and all so tell me what i do i pay you money but your side no perfect response. amazon very disappointment me.

I have purchased Rs3051 of goods then i cancel the product for chance cash payment now they are not refunding it.

Hello,
I was purchased I ball Speaker on amazon but its not working. I want to return that but i was forgot my password, so i create my new password but its not working there shown some Error (There was a problem. Sorry, you have made too many failed attempts. We blocked your password reset to protect it against unauthorized access. Please contact Amazon Customer Service.) So please help me.

Due to interrupted services of my no. 9573597355, delivery of phone was not successful. Please deliver the item and contact no is 8309137277.

I bought a watch on Amazon but I return this and now the company not returning my money.

When i got the temper glass it was broken and i want it to be replaced bad service.

I ordered phillips avent anti colic bottle 260 mlm twin pack but received only one bottle.

Received a defective shoes today even if they are of such a big brand.

Product details:
Order No: 405-0073895-8638762.
Order date: 4th October 2019.
Brand name: Redchief.

Kindly look into it and I request to intitate a refund process as soon as possible.

It is very painful to say and believe that Amazon services are getting pathetic. I am your Prime customer, but the delivery of product getting in very pathic condition and damaged. Today i have received my order JBL 3.1 Soundbar in worst condition and on top of it delivery person is telling me its like this only and i am the delivery boy don’t tell me anything.

I spoke to your call centre executive today at 1.19 pm, that poor girl had to face my dis-satisfaction of Amazon experience. Now let me tell you my complaint.

Please find the attched pics of the package what i had received today of JBL 3.1 Soundbar, the seal was open the box is completly damaged, and top of it to hide the damage they had taped the damage box. Inside the box, the soundbar was not wrapped in safety bag (which we usually get with the electronic product) and same with subwoofer also. The soundbar was dusty and because of the damaged packaging the subwoofer box is also little damaged. The power cables also unpacked in the box and dusty.

Please understand we order the product with so much of excitement and its our dream product. Moreover its not a small amount product, i had paid you 29k for this item and cancelled the order of Flipkart (please find the cancelled order picture attached fyr) and placed the order on Amazon because amazon was my trusted e-commerce site. But my trust is little shaken. I ignored all the reviews of Amazon site for this product and ordered only because of Amazon name, sadly this is what happened with me. I am going to give this review in all social media platforms, which impact to your sale period.

As requested by your call centre executive, i should not process the return or replacement request as the same will be processed from Amazon end and i should check with Amazon by calling, to check on the replacement request. I need proper product which should get delivered to me on my address, then only i will handover the today received product as i don’t have any trust on Amazon anymore, your people can pack the same product deliver it again to me as replacement.

Dear Sir/Mam,
I ordered a package (Tracking Id-228991607002) on 7 Oct. 19 & estimated delivery time for this package is 10 Oct. 19.

On 9th Oct. I got a Text message from ur team with one of courier agent no. I spoke with him and he told me this package would be got delivered today. But After that he is not answering my calls. I make call to customer service. I spoke with 2 of Ur Agents Mr. Alam & Mr. Santosh, they are very rude & shouting at me & they are trying to overruled me. They are trying to prove ourselves. I want you must take a action against both of the agents.

Thanks & Regards
Rajesh Sharma
M No.- 8930466052

Delivery is not deliver the goods in the appropriate address. Regarding this activity i will complain many times but nothing is happens with this issue.

I bought AdS pro 419 shade lipstick but product are defective the shade are not that.

I was purchase a basket but wrong item was sent then i return this item but they do not returning this item.

I received just my order partly with some one's partly order...what is this? I ordered for table lamp but i got in package alamp stand only with photo frames set. I just confused which kind of combination is this ?..there is no bulb, lamp coverings or nothing about photo set.

This seller send me the wrong plant I ordered a pear plant and got a rose apple plant. Please kick this seller and return the money. He is doing it often.

I received damaged product. plz replace my blush.

Amazon is very worst company(coustmer care services person is not ready to take my complaints and tell me that do what u can do). I orderd sony wireless ear phone but it does not reach to me and refund is also not given to me but flipkart is very nice company than amazon (Raghu is not taking my compliant also).

I brought washing machine yesterday but it is damaged.

I ordered suppermatte lipliner but I recieved a defective lipliner of MAC.