Official website: Crompton Greaves Online Customer Care Support Link

Dear sir,

I have purchased our brand induction cooktop. Last one months problems is there. we try more then time customer care and do not given proper address and also taken address don’t attend the call and no response. this is one year warranty is there.its time out of 15 days. PP please helped the proper response contact no & address given with help me.our brand name don’t spoiling please save the our valuable customers. it’s my brand.we are trust me.

Mobile – 88925 -99871
Items
Model – portable induction cooktop
(ACGIC – CREST)
Serial No. – CREST – PLCAP -37020

I bought new Crompton fan. It's defect fan when I check at home. I was given complaint at customer care they give service very worst. They are not respond, very worst service in Andhra Pradesh. Please stop sales or give quick service.

I have done complaint no (1803066611) regarding my geyser on 14/03/2018. On 15/03/18 mechanic (AHID-8010025621) from the outsource repair agency ie.- Jagdamba service centre that is appointed as service agency on behalf of crompton visited and told me that your geyser 25 litres is leaking and it will be changed within one week. After almost ONE MONTH on 13/04/18 i called Jagdamba service centre on (8130598814) where they told that particular model is not available but your complaint will be resolved in 3-4 days. I called west delhi area manager Mr.SUMIT ON (9643151157) on 17/04/2018. He told me that your problem will be resolved maximum by 21/04/18 as he is monitoring this case on priority basis. Till date nobody called me neither jadamba service center nor Mr. Sumit area manager west delhi.

I suggest you all never buy crompton product as there service is pathetic and i have personally had very very bad experience of crompton service and product.

I was purchased a aura model fan in April 2018 but it was come a big sound in running, and the fan side design s was broken in running, i use the fan only 3 months only. It was a bad opinion on company.

I want a high pressure washer for bikes service center. So please send me quotation of High pressure washer on my mail Id.

I am 2 complain c.Number 1809053649 date 21/08/2018 and c.number 1809053649 date 08/09/2018 all ready 2 complain not resolve my problem costume care regarding your complain resolved status my mobile number 9650866937 25 days not resolve my problem no response is good next day solved next day solved. I am 25 days waiting waiting waiting!!!!!

I purchased 1 HP immersed water pump for my sump purchased date 6/3/2017.. last 4days back it is not working. i complaints to the customer care and very great difficulty to get the lines for customer care number and registered. till now I'm not received any technician phone call... really I think its an very poor service in this company.

Devraju K M

Sir Jai Hind, I am Durgesh Kumar (Mobile No 8619601808) a soldier from Indian Army. I bought a Crompton Submersible pump 7.5 HP from Faizabad UP in Apr 2018 last year. The cost of the motor was Rs 22000/-. The motor got faulty in the month of Aug 2019 and a complain was raised to customer service of crompton. Then as per direction of service mechanic, the motor was sent to service center (Aaditya Enterprises Faizabad UP). There several defect was declared by service center.

2. Complain No 1809211231 dated 29 Sep 2018. I was told to pay around Rs 10000/-. I received motor repaired by service center and they told to pay Rs 11800/- for repairing. Faulty fitted items neither returned nor shown to customer.

3. I want to know from higher authorities from Crompton motor whether it is appropriate to charge that huge amount for repair whether motor is almost new (one year new motor). Even motor was very less used and got faulty. I am very sure that there is involvement of officers of manufacturer in taking some incentive from service center as I was looted by this huge amount. Thus we are being looted by manufacturer who are producing such poor quality of motor and also by service center.

4. Your company is producing a very poor quality of motor. This may be one of the reason of suicides of the farmers of this country.

5. In view of the above , you are requested to look into the matter and take necessary action please.

Dated : 05 Sep 2018
Durgesh Kumar

I bought a crompton geyser online. It was defective and started leaking. On registering the complaint, the engineer visited and told that it needs replacement and will be done within 7-10 days. Now after 12 days have passed, they have not replaced it yet and telling it will take 1 week more. One of the worst service by SD Sales and Services. Tried to contact Sumit Kumar at 9643151157(provided by customer care support), he is not even picking up the phone. Really pathetic service and response from these guys. We are facing lot of problem now.

Hello Crompton team,

Engineer from Crompton visited yesterday to diagnose problem of leakage in the Gyser.
He suggested that there is a manufacturing defect and the unit has to be replaced and that is ok.

My query is that who will be bearing the uninstall / installation charges along with the cartrage fees, why cant you fix it like other companies are doing.

I sent a email to customer care on 30th and still waiting for the response. When can i get a response regarding this.

Hello sir my old is 8054678481 i change my mobi no my new is 9041843481 my tata sky id is 1056174294.

I purchased Crompton, instant water heater.i used once only...further not working.. mechanic is fraud..co also is fraud.. even seller is fraud..total amount rs7500.. loss.. phone never attended by customer care..fake email ids.. wasted 12 hrs time..co is unfit to run.

I purchase Crompton Mini Master II in 4th Sep 2018. But within 4 days it stopped working. Maine isko seller ke pas le Jake repair karaya. But 2 din ke bad phir ye kharab ho gayi. Is bar Maine customer care phone karke Complaint Note karayi. par ab 3 din ho Gaye koi bhi isko repair Karne nahi aaya. Maine Care par dobara
Phone Kara to care bale kehte hai aap seller ko phone kare.

I lodge a complaint regarding my submersible motor on dt.30 dtd01.2019 as it stopped working.My complain no.is 1901188956. The responsibility given to M/s M R INFOTECH Mob.07061677799 as per message on my mobile.I called the aforesaid person many times on dt.31.01.2019 but he didn't responded.My location is at Mahvir nagar,70 feet road , Road no.3. Patna. Pl rectify the complaint at the earliest. As my construction work is stopped.

LED bulb not working, so please replace it otherwise pay my money.

I wish to complaint bad service your crompton company. That i purchased on 29may2018. it is still warranty.
i am complaining because i am not satisfied with your Customer Care Agency. To resolve this problem i would like you to take an strict action as early as possible.

when i first learned of this problem, i contacted manager AMIT (contact details-9810797607)at your company. He always used to say .it will be done tomorrow. I registered my complaint on 10th April 2019.After that a person came on 13th April 2019 for Visit. He told that a motor must have to be changed.

Till now, Nobody is here to change the motor. I look forward to hearing from you as soon as possible to resolve this problem,

Tanweer Haider
Contact details-9693646288

Hello,

We have purchased 1.5HP (Sr.No. LBECIRLO4094) Submersible pump from M/S Jagdeep Sales Corporation on 27-02-2019. Pressure is very low and its second time motor is not working hence we are trying to log a complaint but your toll free no is wrong- 18004190505 Whats up no - 8291841421.

Kindly logged my complaint and do the needful on priority.

Thanks & Regards,
Bablu Nayak
+91-9650077413

Sir, i purchased a submersible pump on 19.04.2019, from today morning it is not working voltage is from 150 to 215 and today amper s showing high average it shows below 7 but today it is showing between 9 to 10 amper and motor is not starting. please send your representative to look into the matter. my mobile no. is 9868586844.

20-05-2019 yesterday I perches Crompton ozone 75 but one day a go water pump is not working. Kindly send technician to solve this problem. I hope you understand. Don't take it easy.

In ten days 2nd time damage I thought it was a worst brand I am in very trouble, plz I want to replace them.

We are facing problems in our new water pressure pump.. trying to call the customer care number to register complaint.. no ring is going.. please respond immediately to help resolve the issue... this is for delhi.

I purchased Cromton Air cooler for RS 9200/ in Spencer's Retail Ltd Hanamkonda Warangal Telangana.Since purchased Air cooler not working properly.Again I paid RS 1800/ for repair to Authorise services Sri Sai Enterprises Warangal Telangana.Even not working. I complained Vide (1)1905183810 date 22-5-19, (2)1905226768 date 27-5-19, (3)1906070171 date 10-6-19. But no response.Ihope some response from this Forum.

I did purchased crompton pressure pump before 15 to 20 days, after 08 days it did not work properly so I visited shop from where I purchased he told me to contact customer care of Compton. On 13-6-19, I lodged my complaint vide No. 1906109462.On 14/6/19 one service personnel started calling me since mornimg,asking my address, and where it is located etc. In evening by 7 Pm he came to my home, but certainly lights got off of whole area,so he told that he will visit tomorrow,when I called him next day he told that he is on leave his name was yadav and he was asking for happy code which I didn't gave,than also he posted online that service is done, which is fake.This I came to know when I called crompton service center again on 15/6/19 to lodge my complaint, The lady who took my complaint on 15/6/19 told me that she would provide No. of service manager, which she never provided. It appears that due to this fake service centeres name of Compton is spoiled, will some concerned company executive take action.

I have complained about the geyser problem to our local CG service center. According to the local CG Service center since its in warranty so the unit will be replace.

Job No- 1909120488
Date of Booking - 14/09/2019

It was supposed to be replaced within one month but till date they have no update, they are just saying it will be done within few days. But its almost 2month we have given the unit for replacement.

Need update at the earliest. Its very very urgent.

My geaser not replaced by Crompton till date.

I was purchased crompton 3 litres instant geyser through Amazon online shopping on 22.09.2018. Present My geyser is not working so kindly replace or repair immediately. compl2001017659 Dt. 05.01.2020

My cooler motor not working and I also made a complaint but still no one visit for repair. I made the complaint before 20 days but still no action taken by Crompton team. So poor service provided by Crompton and my complain id-2004004496

My 1 hp motor purchased on 25/5 /2019 is not working and i am not able to get through ur customer care no. Kindly help S. No. - for my motor.

We have purchase 7.5 HP Motor from Nibco Asia surat Gujrat, but its found faulty before installation.

Hi!!!

It is very unfortunate to inform you that a complaint has been booked for my geyser in the month of February 2020 [number & date lost] for which the service charge and the cost of spare part has been paid to the technician on his visit. The spare part is still pending till date for which i have already paid [the receipt is attached herewith for your reference].

Since the problem is still unresolved and considering the fact of a long period of nationwide lockdown I booked a fresh complain on August 20, 2020 vide No. 2008082321 at your helpline number. Like previous, this time also a different technician has called me and took me on a call with your local service station at Sodepur. Again the same issue that the spare part is not available with them and it has been on wait to receive from the company.

Please suggest what should i do now and after nine months of wait what kind of service are you providing to your customers. Even the technician has taken the cost of parts without installing the same !!!!! I would expect a positive reply and a phone call as well to my below number within 2 working days to prevent me to take further serious action against you.