crservice@hmil.net: Hyundai Motors Customer Care Email

I purchase a Creta in palakkad showroom last year 2016 august 10th. I faced one complaint with in one week, one side steering load. I reported in service center 5 times, 3 times he could not identify the problem, 4th time he tell alignment problem. But problem are not solve same issue. 5th time he take 3 day checking our car but he say same alignment problem. I am asking to advisor solve that problem, you conform or not. Advisor tell to me wait half an hour I discuss with manger & md .No one call to me. After 2 hours later I call back service center whats current situation, advisor tell I change full assemble of steering set. Sir please note how to change full set steering assemble another vehicle to my vehicle in 2 hours. Its possible or not? Not clear that problem till now. What can I do, 12 lakhs car purchase and daily go to service center for this complaint sir.

Thanks & regards
Azharudheen
KL-70-C-100
Ph - 7200300100 / 9746168100

I purchased i10, sports maroon from V3hyundai chennai on 23/12/2015 in the name of a. manohar TNO7CD5889, bearing chassis noMALAM51BLFM654386. my regret to say that while i was return to my house with my wife there was smoke in engine cabin, stop engine not move the car then asst somebody to push the car to my house on23rd march 2017 at 8.30 pm. I called the toll free they provide towing nearby KUN hyundai kottivakkam dealer not v3 hyundai. they checked and told that clutch damaged and replaced new one , and total cost is about 9000 plus, only two free service finished 8050 km. My request is i have warranty why i will pay the replace parts clutch. i am your customer and self drive since 2005 hyundai santro zing then i10 till date. i am retired govt servant, so i kindly do the needful help and provide the clutch expense to kun hyundai kottivakkam. kind regards, i await your positive solution early. A.Manohar chennai 9710535795, email manoharantonymuthu10 @gmail.com

Dear sir, I purchased the white Santro car .Car registered.no. is MH40A 8730.problem is White paint is removed from different places without any reason. I never seen any vehicle removing this type of coating. yesterday I sent photographs of car in crservice@hmil.net. I show the car to Ketan Hyundai but they don't found any reason. I always like Hyundai car but this problem disturbing me. Pl see the matter urgently. thanking you.
narendra KAPATE (m)8055596655

Hi, my name is Loinoto kinny and I'm currently doing my summer intership in Flyod Hyundai Dimapur, Nagaland. As an intern I just want to ask some question if u can kindly help me out.

Our car I-20 DL4CAP5959 (registered in my wife's name) is servicing from Modi Hyundai, Bhandup(w), Mumbai from the year 2016. On 23/07/2017 (morning) I went the said service centre to get the paid service. Beside the normal service, one right hand handle was to be replaced. First It was told that the Car will be delivered to me at 6.00PM and it was told that the handle has to be painted, so it will deliver on the Morning of 24/7/2017. Then it was told that the car will be delivered in the afternoon between 1.00 PM to 2.00PM. I myself phoned the dealer to know about the position of the vehicle. When I called in the afternoon it was told that the car is in washing area. I express my surprise to the Advisor that it is the 2nd day and still the car is in washing condition. DID NOT GOT ANY SATISFACTORY ANSWER. On calling from my side it was told that the car will be delivered in the evening. The car was delivered in the evening of 24/04/2017 NO INFORMATION GIVEN TO ME ABOUT THE EXPENDITURE OCCURED. When the car reached to me, it was in a bad condition. No wax polishing inside and outside was done and it was not looking that it has just got serviced. I saw it to the driver of the company who brought my car. At the time of inspecting the car on 23/7/2017 it was told to me by the Advisor that discount will be given but after checking the bill there was no discount. When I called the Service Centre, it was told me that by mistake it has happened.

Moreover, when I took a drive of the my car, a loud sound was coming from the Airconditioned. When I again approach the Service Centre and told them that you have mentioned in the bill that the vehicle is checked is OK why the AC is sounding that was not before the service. Then again it was apologized. IT MEANS NO ONE CHECKED THE CAR BEFORE THE DELIVERY. Again on 24/7/2017 my said car was taken back to the showroom. In a normal service, my car is with the service centre for THREE DAYS. I SUFFERED A LOT MENTALLY, PHYSICALLY AND FINANCIALLY. Kindly take necessary action and also inform me the action taken by you. This is not for the first time.
Regards

I have hyundai i20 sportz model which is purchased in 2016 from K D MOTORS (DEORA HYUNDAI) JODHPUR. From last 10 months i am complaining for low lighting.. So please requesting you to consider this problem as soon as possible. yesterday i meet the General manager of service department and they tell me that there is no solution for this and i also meet some other persons who also have face that same problem in same model. i request u to replace the light with ASTA MODEL.

I have Hundai EON ERA Plus car Registration No UP-70 DD9120. I went with car at Dee Hundai Car service centr at Allahabad for Rat are inserting in Cabin area but they checked the vehicle and asked me that there is no any route are finding for Rat inserting. After some time again same problem are facing this time and also talk Hundai care centre Mr Punit on 25 Sep 2017 but he did not attended properly and I will go for this reason at DEE Hundai Service on 26 Sep 2017. Hence you info DEE Hundai service centre Allahabad take necessary for this fault. Thank you. Eng NO-G3HAFM363363 date of purchase on 31 Dec 17. Regard Gulab Singh Mob 9519763121.

My car is Hyundai santro Xing, it's coolant completely leaked, when showed in showroom they said need to change the spare part. How much does the spare part costs???

Sir, my car no. TS 08 FD 4441.Given for servicing at KUN HYNDAI SERVICE CENTER . UPPAL, HYDERABAD,After completion servicing I OBSERVED SCRATCH MARK BACK SIDE UNDER NUMBER PLATE. Informed service manager. shri.Naveen naidu. he gives very bad, rashly response no work for scratch mark, you inform any body. take action and solve my problem. Y.SRINIVAS RAO. PHONE NO. 8790502104.

Actually we have been buying a Hyundai xcent car of taxi board while purchase they told us that for taxi board cars there is a refundable cash of 22000,so for that we have submitted all the necessary documents but now when we have asked for this refundable cash they are saying that our submitted documents. so I plz request you to look after my concern.....car no:AP31TV7182 and my contact number is 9052473992. I am from Visakhapatnam, Andhra pradesh.

I had purchase Grand i10 from Safdarjung Hyundai, Dwarka, New Delhi on Month of Oct. 2017 but distributor Supply me March-2017 Manufacturing Car in Oct 2017. No one is ready to listen the problem.Their customer care representative threatening me for FIR when i raise my voice for the same matter. Hyundai is better but dealers are cheated to innocent customer. So be careful when you expense your hard earn money.
Amarnath Soni
mobile:-9582217814

Dear Sir

I have purchased a New CRETA 1.6 Sx+ AT Petrol Car on 27 Dec(HR99ACM TEMP 8910) in 1 day of purchase from Samta Motors Authorised dealer of Hyundai Ambala City.

The can after running only 186 Km while i was on highway with my family on 28 Dec night started showing heat alarm. I stopped the car and immediately Mr Sachin, service engineer of the agency who instructed me to stop car for some time and again start it, go slowly to the nearest dwelling place. To see the new car fuming and throwing smoke from bonnet with the family inside car on a highway was really frightening and has shattered my belief in Hyundai.

The service engineer came in morning and dicovered that the coolent pipe was dislodged from its place and whole of coolent was empty. He put a full tub of water in the car to take it to the dealer place Hyundai with such a good report about the security and safety of the vehicle, to experience this was very disheartening and fearful as anything could have happened to my family because of this lapse. plz tell us whether to trust you after having this dreadful experience with a Brand new car on 1 day of drive

Ashish Vadhrea
8264732620

1. I am an owner of a Santa Fe SUV, purchased in Lucknow, India on 1/5/12.The vehicle has run only about 57000 kms and it's registration number is UP32 EE7788.

2. The SUV was purchased after an extensive research and I thought that the vehicle would be sturdy and well made and would deliver good value for money. The other vehicles on consideration were the German and Japanese makes. The reason that tilted purchasing choice in Santa Fe's favour was the fact that the model had been well accepted in the North American market and on paper promised a good package.

3. However, I am extremely disappointed with the vehicle as the same has been saddled with a quite a lot of quality issues over the ownership period. These are enumerated below:

A. Rear shock absorbers developed a leakage and both had to be replaced.

B. Clutch hydraulic cylinder, which assists clutch action developed a snag while driving and the vehicle had to be driven in first gear to the destination. The cylinder was later replaced.

C. Two of the door actuators became dis-functional (one recently) and had to be replaced.

D. The clutch action has become very hard and your authorised workshop says that clutch assembly with flywheel would have to be replaced.

E. Now, the steering action has become very hard and the vehicle was sent to Beear Hyundai workshop for repairs. Failure of Hydraulic pump was diagnosed as cause of this malady and was duly replaced when the part arrived after a 10 day waiting period . This has not solved the problem even though the SUV was in the workshop for 3 days and steering action still continues to be hard.NOW IAM TOLD THAT THE RACK AND PINION ASSY NEEDS TO BE REPLACED TO SORT THE PEOBLEM. ALL PHONE CALLS TO REGIONAL OFFICE LUCKNOW EVOKED NO RESPONSE

F. I am amazed that the top of the line vehicle in Hyundai's stable has turned out to be such a plethora of quality issues. I have definitely not seen a contemporary vehicle in which Hydraulic steering has developed a snag and clutch action has become hard in such a short period of time. Toyota and German make vehicles ply for years at end without any issues.

G. Can I hope to have a remedy on the hard steering and hard clutch action issue ? It would be in the fitness of things that the money taken from me on account of remedying the quality issues in your top end SUV be refunded to me and the hydraulic steering assembly, door lock actuator and clutch flywheel assembly be replaced free of cost. Hoping to get a positive response from Hyundai soon.

Punit Arora
Lucknow

Sir,

I had purchased Creta 1.6 VTVT S from Apco motors, Wayanad, Kerala during September 2015. Right from the first week onwards, the A/c is giving complaints. On long distance travels, after one hour of working, the Ac vent is getting blocked and only hissing sound will be heard without cool air supply. This is especially too uncomfortable and disturbing when the outside temperature is high.

I reported this problem initially at Apco Hyundai ( Wayanad and Calicut) and later to Classic Hyundai (authorized service centre in Muttil, Wayanad), in addition to Customer care call centre of Hyundai.
They have tried many times to set right the issue without any success. During the past two years several times I have parked the car at the service centers and according to them, they changed Air filter, Thermistor, Expansion valve, etc.

However problem remains the same and it is really unfortunate and annoying to notice that such a big company has failed to solve an A/c issue even after two years.

I have taken the photo and video clip of the A/c line near to the engine which is covered with Ice (during the complaint time). Probably this ice formation clogs the lines and service technicians failed to fix this issue
Kindly intervene and solve the issue immediately
mini thomas w/o Dr.George Daniel

From the day I purchase Hyundai new Verna TN05 AX 4964, am totally disappointed with the service . Many people have given me many false information and cheated. DSC Saligramam worst service in the world I can say. From long back am trying to find the e-mail to share the experience. Could anyone call me please.

Will never recommend Hyundai to any of the known/unknown people in the world.

From the day I purchase the car Hyundai Grand I10 Sportz 1.2 -Regn No. DL9CAM3463 on 29.1.2017, am totally disappointed with the service which was conducted very unsatisfying and not properly. On 22.02.2018 suddenly my car stopped at mid of road and not started despite several afford and other my friend after that I called to customs Care for service look after my vehicle as possible they toh my car to your service station and after service they prepared a bill of Rs. 9908/- for service charge. I am not understand what kind they prepared this type of high bill, and type of conducted is not acceptable as unnecessary your company taking unwanted charges from ordinary people . so kindly look after my complainant and do needful to maintain your reputation in the market and specifically also look you service stations. It is further informed you the same problem have also seen by my other friends and colleagues who purchased same model cars from your company i.e model No. DLICX6848, Mr. Ranjit Kumar and that time you reduced the bill amount date 23.2.18.

Sir,

I am also victim of Huyandai Brand,I purchased Huyandai Xcent vtvt SX in 2014 June. After some time I faced with Engine check problem flashing on dashboard, Sonebhadra Huyandai attend the problem and problem removed, they changed both O1and O2 sensor. After this as per company policy i took 3rd year extended warranty, under extended warranty again same issue repeated, and service center suggest that O2 sensor defective. I requested to change, but they didn't change, still unattended and my warranty period over now, no of times I requested but still they not supported, my details as below.

Name-Abdul Haleem Khan
Huyandai Xcent vtvt SX
UP64V8414
Mobile no-7905247511

I purchased Creta in 21 January 2017 from shiv hyundai Jetpur rajkot. I faced issue in our car AC problem, AC not worked properly. i complain in 15 April in shiv hyundai, they are not give response. Then what we do for that. Please solve our problem quickly.

Dear Sir,

This is to bring to your kind notice that my Santafe ATM vehicle had problem with 4 wheel drive option from 4 months and had give it to Bhimavaram Kusalava motors show room for repair purpose in February month and the service people said they found and error displayed upon scanning the system and had rectified the problem, after few days when I had taken a drive to check the same found that the same problem still persists as the vehicle got stuck up in the sand and I called up the service person and he said please bring it back and we will look into the problem again and 2time also the same thing happened and 3time also I had faced the same problem. Upon seeing this I spoke to the manager and he said we don’t have qualified staff to handle your vehicle as it high end model so please send it to Vijayawada kusalava show room and on his request i immediately sent it to vijayawada show room and they said we have checked the vehicle and given all the details to the company by email and we will get back to you soon after we get reply from the company.

10 days after sending to vijayawada show room i still did not get any update from them or the Bhimavaram show room and upon calling the manager in Bhimavaram he said he is waiting for reply from company and the same day evening he asked me to send the vehicle to show room to take photos of Tyres and I sent to them and again after 1 week I still didn’t get any update and called the manager and he said I am waiting for instructions from the company and next day he wanted to take my car for check up in sand area and report the problem back to company and I have the vehicle and he had taken all the videos and photos of the problem and sent them to company on 11 May and 1 week has passed by but still my problem is still not resolved and I again went to show room today and the GM Mr Kishore this time spoke to me over phone and said please wait till Monday ie 21 May and we will resolve the problem for you definitely as we have reported the same to higher persons of the management and the company.

What I found shocking is the show room doesn’t maintain any complaints Registar still date and on asking the person in charge he says complaints are entered into the system by email to the company and upon continually following up with the manager he had given me these email below which where being communicated to the company and the show rooms on various dates.the emails attached below will give you the details of the problem.

I sincerely urge the company customer service head to take immediately action in resolving my problem and want you to ensure that such things don’t repeat again to any other customer in future. Having bought the best car of Hyundai Santafe AMT I felt very proud that I had the best vehicle in my hands but today feel very disgusted that I had chosen a very wrong company (Hyundai)vehicle because of the time and effort spent by me to speak to people at different stages of the problem but still find that my problem is not resolved even when my vehicle has extended warranty.

I need immediate action and if I don’t get my problem resolved By Monday as promised by the Mr Kishore GM i will not hesitate to take serious action against the company.

Best regards
Murali anand varma

Begin forwarded message:

From: Bhimavaram Service <bvrmservice@kusalava.com>
Date: 19 May 2561 BE at 11:45:56 AM IST
To: murali@anandagroup.com
Subject: Santafe

P Subba Rao
--------------------------------------------------------------------------------

From: "GSW HME" <GSW.HME@hyundai.com>
To: "Hynservice" <hynservice@kusalava.com>
Sent: Thursday, April 26, 2018 10:15:31 AM
Subject: [Dealer Hot Line Comment Added] Santafe DTC UO122

Global Service Way : Technical Contents Provider

Santafe DTC UO122
A10AGDS5202 | 2018-04-19 | 12

Distributor - A10AG
Name - HYUNDAI MOTOR INDIA
Dealer - S5202
Name - KUSALAVA MOTORS PVT.LTD.
VIN - MALSW81XSEM011684
Model - SANTAFE (DMI) (DMI12)
Model Year - 2014(2014-10-08)
Mileage - 39919.0KM
Displacement - 2200
Fuel - DIESEL
T/A - Automatic
Group - Automatic Transaxle System
N Code - [D36] Driving performance problem No adjustment of vehilce hight
C Code - [ZZ5] Vehicle performance defect

DTC
Clutch Thermal Overstress Shutdown,Clutch Thermal Overstress Warning,Lost Communication with VDC (ESP)

Technician
1. No of Vehicle Affected

We have received one Santafe for complaint of 4wd not working properly.

2. Detail Symptom
(Please send a record file for noise problem and GDS flight record for engine hesitation problem.

We have connected to GDS and following trouble codes were displayed.

U0122 : Lost Control with Vehicle Dynamic Control Module
P1831 : Clutch Thermal overstress Warning
P1832 : Clutch Thermal overstress shutdown.

3. Condition (Driving/Vehicle/Road Condition)

As per customer voice when 4wd is engaged in vehicle driven in sand and if one wheel got stuck in sand remaining wheels are not responding and the coustomer is forced ot call ERS Vehcile to pull out the vehicle.

4. Repair history and investigation result
Normal.

5. Requests or comments.
Request you to please advise us.

Regards,
P. Subba Rao
Service Manger
Kusalava Hyundai S5202.
Mob: 9949419003

Comment
Sunil Kumar(A273691 2018-04-26 08:43:00)

Dear Mr. Rao,

As you are not replying on query even after sending several reminders and as per GDMS the vehicle is not available in workshop so I am closing this query here if you should feel the need for any further clarification please feel free to call me.

Regards,
Sunil Kumar-HMIL
011-66783200
Sunil Kumar(A273691 2018-04-24 12:53:34)

Dear Mr. Rao,

Kindly revert with your observations and update the work carried out in the vehicle.

Regards,

Sunil Kumar-HMIL
011-66783200
Sunil Kumar(A273691 2018-04-23 14:49:26)

Dear Mr. Rao,

Kindly revert with your observations and update the work carried out in the vehicle.

Regards,
Sunil Kumar-HMIL
011-66783200
Sunil Kumar(A273691 2018-04-20 15:48:50)

Dear Mr. Subbarao,

As discussed in the morning check by swapping 4WD coupling from a known good vehicle and then revert with your observations.

Regards,
Sunil Kumar-HMIL
011-66783200
KUSALAVA HYUNDAI - VIJAYWADA (A10AGDS5202 2018-04-20 14:22:39)

Dear Sir,

We have checked all four tyres size and found to be same.
Enclosed attachment of tyre size.

Regards,
Sunil Kumar (A273691 2018-04-20 12:21:08)

Dear Mr. Subbrao,

As discussed check the vehicle for tyre size difference, tyre pattern difference, tyre make difference, check by swapping 4WD coupling from a known good vehicle and then revert with your observations.

Regards,
Sunil Kumar-HMIL
011-66783200
KUSALAVA HYUNDAI-VIJAYWADA(A10AGDS5202 2018-04-20 10:32:58)

Dear Sir,

Enclosed attachment of DTC.

Regards,
Sunil Kumar(A273691 2018-04-19 15:07:51)
Dear Mr. Subbrao,

Kindly provide the screenshot showing DTCs, check the vehicle for tyre size difference, tyre pattern difference, check by swapping 4WD coupling from a known good vehicle and then revert with your observations.

Regards,
Sunil Kumar-HMIL
011-66783200

Visit to HYUNDAI WORLD WIDE SERVICE NETWORK

From: "GSW HME" <GSW.HME@hyundai.com>
To: "Hynservice" <hynservice@kusalava.com>
Sent: Thursday, May 3, 2018 10:15:31 AM
Subject: [Dealer Hot Line Comment Added] DTC U0122 for Santafe

DTC U0122 for Santafe
A10AGDS5202|2018-05-02|3

Distributor - A10AG
Name - HYUNDAI MOTOR INDIA
Dealer- S5202
Name - KUSALAVA MOTORS PVT.LTD.
VIN - MALSW81XSEM011684
Model - SANTAFE(DMI)(DMI12)
Model Year - 2014(2014-10-08)
Mileage - 39919.0KM
Displacement - 2200
Fuel - DIESEL
T/A - Automatic
Group - Automatic Transaxle System
System - Automatic Transaxle Control System
Component - Transaxle Control Module
N Code - [D33] Driving performance problem Poor Acceleration
C Code - [ZZ5] Vehicle performance defect

Technician

1. No of Vehicle Affected - 1

2. Detail Symptom
(Please send a record file for noise problem and GDS flight record for engine hesitation problem.

We are opening this complaint once again.

The following DTC are generated when GDS is connected
U0122 " Lost Control with vehicle dynamic control module"
P1831 Clutch Thermal Overstress warning
P1832 Clutch Thermal Overstress shutdown

3. Condition (Driving/Vehicle/Road Condition)

4. Repair history and investigation result

Repair history found to normal.

We have checked the tyre sizes and found to be normal.
We have checked the wiring harness and found to be normal.
Present the vehicle is in customer house.

5. Requests or comments.

Request you to please guide us. (Please contact below number)

Regards,
P. Ravi Subhash
Service Manager,
Kusalava Hyundai S5216
Mob: 9618800061

Sanjeev Kumar(A10AGQ31 2018-05-03 08:38:32)

Dear Mr Ravi

Please confirm all five tyre make and provide the images of the same.

Regards
Sanjeev Kumar-HMIL
011-66783200

Good Morning Mr. Y. K. Koo San,

Greetings to you!!! Be Patient to read below feedback from your Premium Vehicle Customer!!!

We bought the Hyundai Elantra Diesel(Vehicle No: PY 01 CH 7888) from Hyundai Dealer in Pondicherry (Puducherry) on 26/06/2015 for around 18 Lakhs. Earlier we had serviced my vehicle in Kun Hyundai - Pondicherry, Arasu Hyundai - Thanjavur and DSC Hyundai (Chennai, Tamilnadu) earlier. Service Support provided was good.

Now i gave to service for Steering Noise complaint at Arasu Hyundai(Thanjavur) before one month. Still they didn't rectify and deliver till date.

Let me share my experience below.

I have been following up with them by visiting regularly and over the phone daily from day one but not getting proper response from service team.

First they said part was ordered and yet to receive it. Later they said that they are waiting for approval from their higher officials. My car is under warranty period, but I don't understand what approval its required to repair my vehicle. Also its more than a month pending for approval or part.

I am very upset with both of them and asked for Hyundai – Territory Service Manager contact details to get speedy support. But both of them, denied to support me.

After Several conversation with them, I am sending this mail with utter pain of their response. As a Hyundai Premium Car User, I didn’t expect such response to our service request.

I have been using the Hyundai Cars since 2004 and earlier we had Santro and Accent. First time, I am saddened to be Hyundai customer and ashamed of being a Premium Customer of Hyundai because of your Service Support.

Need your Intervention to solve the issue on priority. Also From Premium Customer, will be forced to become a detractor of your Brand now.

Thanks,
Pushparaj A
Mob: 93 4444 1111 / 8144441111

Sir,

I have purchase a HYUNDAI PROMISED car on 8/2/18 details given below:

REG. NO. : WB 34 AH 9898
CHASIS NO. : MALA851CLEM084545
MODEL NO. : GRAND i10 magna 1.2
MAKE : HYUNDAI MOTORS INDIA LTD.
SHOWROOM : KESHAV HYUNDAI, RUPNARAYANPUR.

1. The above mentioned details is for your reference to check and confirm that this car is a Hyundai H-PROMISE car for warranty up to 1 year of 20000 km.

2. At the time of purchase vehicle milage is 58000 (approx.) km and record showing 48000 km so warranty certificate is applied for correction in showroom at the time of delivery.

3. After taking delivery on 26/02/2018, I run/used car hardly 3000 kilometer and running expenses made at showroom more than 10000/- and transfer charges 10000/-. Car remains 20 days totally in your custody (showrooms) out of 120 days (Shankara Hyundai, Raipur Chhatisgarh)

4. AC is not working properly while taking delivery so I make a complaint at Shankara hyundai Raipur and they changed compressor and claim it, as the same was under warranty.

5. Now vehicle is making noise while driving, I given it again in shankara hyundai they replied alternator is not working but denied for warranty claim, they replied to claim it with the Keshav Hyundai, from where the vehicle was purchased.

6. No-one mentioned/intimated me that the warranty is covered only in the purchased showroom and not in other showroom, this is not genuine, I am facing trouble after making all the payments and completing all the formalities with HYUNDAI MOTORS.

7. I have purchased the 2nd hand car only because of company warranty "H PROMISE"so Please let me know the damaged mechanical parts can be changed unconditional in raipur showroom and if not then please take back your car.

Eagrly waiting for your earliest response.

Regards :
Dhiraj sharma
9826114115

Sir,

With much hope i am raising my complaint expecting a correct solution and the problem is as following. i bought Grand i 10 in 2014 january and regularly i have done the servicing till 2018 january. as per the schedule i did my cars service in mid of january 2018. Within ten days when i tried to start the engine didnt start and i made a call to hyundai road side assistance and they tried to start but failed and took the vehicle to service center, Nellore and after an investigation for nearly 1 week they said that ECM is to be replaced and they didnt say the reason for its failure. As i didnt have any option i spent Rs 30000/- and got it repaired. To my utmost shock within 10 days the same problem arose and this time they said another part is damaged but they didnt find why the part is failed and Rs 20000/- was collected to replace the part.

Now in the month of June 2018 for the past 10 days the car after a ride when the engine is stopped it is completely dead means no response to door locking or opening, not functioning of horn, indication lamps . After alapse of some 10 to 15 minutes it again restored normalcy,. the same problem repeated nearly 6 times in this period of 10 days. i gave the vehicle to service center but till now they couldn't identify the problem.

I want justice. my vehicle no is AP04 AT 8099. The car is single owner driven and the mileage is 37000 kms. Till january 2018 i didnt have a single issue. Now i am really frustrated for buying Hyundai product. Hoping for solution.

I have booked one Creta sx petrol with silver color, with Himgiri Motors in Gurgaon (haryana) in the m/o June’2018.

Now they informed me that this will take one month time for delivery i.e end of July’18 or may be in first week of Aug’18.

Requested to please look into that matter and arrange to provide my vehicle asap. I need this vehicle urgently due to some personal reason.

It is not a big deal for the company like Hyundai to arrange one car as a special case.

Regards
Pradeep
9871692565

Dear Team,

I have given you my Car No UK 07 BU 9518 for service repair at Grover Hyundai Ludhiana, however after giving my car some of your representatives (Mr. Pradeep Moudgil Service Head) are approaching me for some dues related to March-18 Amounting INR 12,500/- which were never belongs to me, as Repair was done under Dap Cap Insurance Cover as Insurance Agent came and take pics made documentation in front of me. I believe there is some fraud kind of activities being taken place at your organization to cheat the customers by your Employees.

The Said Insurance Policy was also purchased from your Premises. Then there is no question of Un Settlement to be taken place.

Now they are asking me to accept a credit bill (Fake) which is to be borne by the insurance company and based on which my car was repaired earlier dated 20-Mar-18 at your service centre.

There is no question of bearing any previous O/S Balance of Insurance Company being charged to Customer. Apart from that they are now giving me threat that they didn’t provide me the car by the time I didn’t settle the same.

So, for Now Suggest me the next course of action for this problem being faced. Or tell me Should I sort out the matter legally.

Thanks and Regards,
Manish Pharashi
08728900868

Dear sir,

We have given the car for correction of the pressure plates +cluth etc. But the car tyres get jammed while driving for a while. Now very smartly your service team (which has not been able to correct the real problem) , has disconnected ABS system and have given the hand over of the car to us without ABS. We got this car 1/2 days back . It is really painful that after spending close to 2 lac rupees of the clutch , we have not been able to get the car back even after a while now. please suggest what is to be done immediately.

You can contact us on 9417240271 (mr. naresh mahajan) or 9906038098 (mr.sahil mahajan).

Regards
sahil mahajan

This mail is regarding the problem caused to us due the battery problem that had occured to our new Elite I20 car that was purchased on 24th August 2018.

The battery was damaged and got disconnected on 30th September 2018, that is within one month of purchase of the car. For a brand like HYUNDAI it is very shameful and very disrespectful occurance of event like this. We as a customer were caught in so much of inconvenience due to this battery problem.

Not only this but it even got worse when we took the car to the service center as it took almost a day for them to just analize what was the problem with the battery. And we had to keep the new car in the service center overnight. The next day we were told that the replacement battery could not be delivered now as it will take 2-3 days for the replacement process. And so we had to waste two days due to this silly problem of battery that was the mistake of the company and had to be suffered by us. As a loyal customer of Hyundai we were very disappointed with such incident. Although we are getting a replacement for the battery in warranty period, the loss of our precious time could not be compensated easily.

I had went to Hemkund Hyundai wazirpur delhi as my new elite i-20 asta DL8CAC8361with pick-up issue and service on 01.10.2018. They could not find fault initially and told me to change plug etc. as i am in dire need of vehicle immediately gave my consent. They charged more than 15000/- rupees but failed to rectify the fault and before delivery updated all forms regarding satisfaction and rating etc. thereafer when vehicle could not move freely, they said that it is due to fault in CATALYTIC CONVERTER and it is to be replaced. The vehicle was under warranty so the vehicle was left at the workshop. Till date after lapse of more than 10 days no response that when the vehicle will be roadworthy. I have made numerous calls but no satisfactory reply. They said thhat part CATALYTIC CONERTER is not available in india and it will come from korea. How ridiculous.

Hyundai is one of the best company and their one of the service provider is in pathetic state.

Please not to buy vehicle or get service their vehicle from HEMKUND HUNDAI A UNIT OF SIKKA MOTORS as that may be happened to ant customer.

Since 1st october i am commuting without vehicle and they are in funny mood. Is any other remedy available to me?

My vehicle DL8CAC 8361 still at Hemkund Hyundai Wazirpur Delhi since 01.10.2018 for want of part catalytic converter. Vehicle under warranty. No assurance till date as and when vehicle will be road worthy.

They said part is not in india calling from korea. If situation is so say no to Hemkund hyundai a unit of sikka. Response very poor.

Dear sir,

your harshali Hyundia Service sagar is very loose and Work manager PANKAJ ARYA very bad behavior for any customer.

Dear Sir,

I am the owner of Creta SXO+ Petrol version purchased in November 2017 from Joshi Hyundai Mohali Punjab. Car registration number is CH 01 BQ 7419.

Immediately after purchasing the car, I observed car accelerating on its own without pressing of the Accelerator pedal. e.g the car running smoothly at 40 km/h, starts accelerating without pressing of pedal and speed goes on increasing even if I take my foot completely of the pedal, till I apply the brakes.

I brought up this problem up with the service engineer in Joshi hyundia Mohali during my first service. The engineers checked RPM at idling and told me It is ok . But the problem persisted. The frequency of this event which was very low initially has become a regular event nowadays. I face this problem at least 3 to 4 times daily now.

I again discussed this problem with the Service engineer in Joshi Hyundai Service centre today where I had gone for my yearly service. As per him this is a normal phenomena in Creta cars transmission system and there is no cause to worry.

However I don't think this can be natural phenomena , and I am sure there is something wrong with the acceleration/ transmission system, I consider this phenomena is a safety risk.

Your immediate intervention and rectification of this fault is requested.

Warm Regards
Rituraj Jalali
9779154005
7973385529