customercare@havells.com: Havells Customer Care Email

Very very urgent, induction heater is damaged, model s t, went for are repair or replacement four times but the technician did not repair it.

I purchased three ceiling fans, three fresh air fans and a couple of complete tube light fittings 28 watt of your Havells Brand about six years back.

On opening the cartons of the ceiling fans I found there two cups in each carton i.e. total six cups in three cartons out of which four were broken. When complained your dealer said that I should have checked before taking the delivery of the fans, I realized my mistake and asked him to give me four cups and take the payment, to this he said that the company did not supply extra cups for sale.

Disappointingly I returned home and got the cups pasted with ARALDITE and M SEAL very carefully. Any way the ceiling fans, fresh air fans and all tube lights were installed. Now the blades and external fins, or whatever you call it, of two fresh air fans broke in small pieces and fell off and again your dealers failed to supply the same. You do not have any after sales service centre in Lucknow as stated by your dealers.

Further the tube lights holders on either side to hold the tube light are so brittle break and we do not get extra holders and similarly the electronic ballast also in the market. While trying to search these I was given a customer care number : 1800 103 1313. On talking to your customer care number I was told that the visiting charge of your representative will be Rs. 150/-.Anyway I requested the customer care personnel to register a complaint to which he did so and told me that I would be receiving a phone call, within 24 hours but weeks have passed but no phone called me on my phone number : 9335913526.

It will be kind of you if you could kindly guide me whether I will be able to procure the spare parts of your products or not and if so from where. I have visited two of your dealers in Lucknow , one near Naka Hindola Gurudwara and the other on Latouche Road (Gautam Budh Marg, Old R.T.O. Compound)

Thanks.
Rahul Tayal,
C-104, Indraprastha Estate,
2 & 3, Faizabad Road,
Opposite I.T. College,
Lucknow – 226007
Mob : 9335913526

Dear Sir (Rahul Tayal),

We regret that you are facing an issue with your Ceiling fans.. One of our representatives will be in touch soon to assist you with this.

Regards,

Team Havells

Dear Sir(Rahul Tayal),

We hope your concern is resolved. Please drop us an email at havells.social@gmail.com in case you need any further assistance.

Regards,
Team Havells

I purchased a havells geyser last year (9/15). Now it is not working. I want to inform customercare but the line comes busy from last two days. pls help me. Mob 9830127933.

Dear Ma'am (Rini sarkar),

We are still awaiting for your response. Please share your complaint number and your area Pincode with us on havells.social @gmail.com. We assure you we will look into this right away.

Regards
Team Havells

I have been fed up trying your product and using the Iron box that i have purchased. I have raised complaints on this for 7 times in span of 2 weeks. Just brought this Iron box from Girias, 2 months ago. They did servicing thrice and again they got me new Iron box now again thats not working.

Please repay my amount back. I have never seen such an useless product service in my life. After getting replaced with new Iron box and thats not working. Imagine the quality of your product. I just need my money back or will have to sue you guys

Dear Ma'am (Hema),

We hope your concern has been resolved now. Please drop us an email at havells.social@gmail.com in case you need any further assistance.

Regards,
Team Havells

Dear Sir,

Its really disappointing that a trusted brand is having such damaged products. This summer in april, I bought a swing LX for my comfort, but in return i am fed up of it. I have also lodged complaints many times but no efforts are made by havells technicians.

The 1st product I bought was also SWING LX found damaged, so I got it exchanged for another one which again resulted in a harmstar, Just after 2days it showed its uselessness.

The quality of fans motor seems to be very annoying though i haven't got it repaired.'' Its wings do not move when switched on, they just produce sound''. Your poor damaged products are worthless and are only damaging the brand name.

Kindly return back my money or get it exchanged for a valuable product, My experience with havells is very disappointing regarding to 2 products . The product instead of comfort is giving lots of irritation and discomfort. Kindly return my money or I'll sue you guys.

Dear sir,
Your brand name is famous all over India, but the quality of your product needs much improvement. There is a cut throat competition in this era and keeping this point in your mind it makes it compulsory for you all to focus not only on manufacturing area rather you should not forget that consumer is the king of market.

Sorry to say but your after sales service is very poor. Your technicians do not answer to customers complains. My table fan for which earlier also i lodged complain again started troubling me a lot. Sir its my humble request please listen to the complain of customers and improve the after sales services.

Regards,
Shreyashi Gupta

Dear Sir (Shreyashi Gupta),

We hope your concern has been resolved now. Please drop us an email at havells.social@gmail.com in case you need any further assistance.

Regards,
Team Havells

I purchased a havells yorker ceiling fan last year (20/1/ 2016). Now it is not working. I want to inform customer care but the line comes busy from last two days. pls help me. Mob 9687573055

Dear Ma'am (B.k. Anju),

We are sorry to hear that you are facing an issue with your Ceiling Fan. Please share your complaint number and your area pin code with us on havells.social@gmail.com. We assure you we will look into this right away.

Regards,
Team Havells

Dear Ma'am (B.k. Anju),

We are still awaiting for your response. Please share your complaint number and your area Pincode with us on havells.social@gmail.com. We assure you we will look into this right away.

Regards
Team Havells

Horizontal movement (up & down) of a wall fan (Swing Platina) purchased on 11.04.2016 is not functioning since one week.

Dear Sir (Mantu Charan Pal),

We are sorry to hear that you are facing an issue with your Havells Wall Fan. Please share your mobile number/complaint number and your area pin-code with us on havells.social@gmail.com. We assure you we will look into this right away.

Regards,
Team Havells

Havells is bad company, My complain is closed today but my fan not repair. l will consumer case in Havells company. my fan is buy on 29.09.2017.

Dear All,

This email is in regards to defective unit received twice from havells ,

Ticket no: gi082403
Ticket raised on 8th Sep-17
Ticket CSA name: ishu.

I received havells fresco-i air cooler faulty units twice, is this the production issue or is it the quality of the product being delivered to the customer by havells .

I purchased havells fresco-i air cooler on 10/03/2017 (bill attached below), which was received dead on arrival, imagine a fresh piece which got delivered was dead and even though no on was ready to replace this product, instead repair was the option given to me. This is like receiving a new mobile phone to which the phone is dead on arrival and you call customer service and they'll send an executive to repair the fresh dead piece.

Come on how can someone trust brand like this. with no proper customer support. After a week after so many debates on this replacement or repair to be provided for this, Store manager Mr. Hasan and another Technician guy Mr. Nitin , came along to replace this. Sorted.

After a month the new replaced unit went faulty as well, the cooler controller keyboard started malfunctioning or stopped sometimes. Majorly my younger brother got fainted with electric Shock which was leaking from the coolers back where honeycomb water flow is designed. Also, it throws water splashes from the air blower area.

The electrical current is flowing through the water, from honeycomb pad even if the water gets littered by cooler on floor that gets current as well,

The above said Ticket no: gi082403 was assigned on complaint 8th Sep-17.
The technician Mr. Ramesh yadav was too confused about the diagnostic situation and troubleshooting of the same. Finally, he concluded the sensor is defective and made a call to his Sr store manager who was shocked with the situation how the cooler sensor got defected.

He made claims is the sensor might have exposed to water. come on sir if this is a water cooler then we as a customer will put water in it for using it, Which was not understandable by the manager as this is a Water / Ice cooler product.

Its being 25 days by now the complaint was raised with above said ticket ID, and the technician guy came once and no further resolution/escalation is passed to repair/replace this product. Instead, I received fake misleading SMS that my issue has got resolved.

I made multiple call attempts to call customer-care -18001031313. To which every call picking agent told they'll resolve the issue and disconnected the call.

Now every time I call them they say parts are unavailable, If Parts are unavailable then why are you guys further manufacturing this unit in stores. It has proven as a mistake for me to purchase havells brand Instead of Cooler market Leader Symphony.

Kindly provide resolution for the same or replace this defective cooler unit which has (electrical current passing through its body, keypad not working, water throwing through the blower fan) issues as this has passed electrical shock to my family member, also it may be fatal for others nearby to it.

Expecting Replacement, already mailed for the same
Aftab Shaikh.
#8097316232.
Trombay, Mumbai-400 088

sir i am your regular customer and am not able to get good result this time because the water heater I bought has leakages. After complaining a man came to us opens it has took the rubber for replacement and have not arrived yet after 7 more complaints.

Told to not us it can get shock haven't properly closed the heater and we are suffering in extreme cold now a days. Hopefully you will understand the problems faced by me and family and needful action will be taken as lates.

Thank you.
Expecting Replacement already mailed for same
Jayant mann
#8377833463
Alipur, Delhi-36