[email protected]: Titan Watches Customer Care Email

I have gave my titan watch three to four times for repair in surat titan showroom,but my watch is not working properly.it's has stop 2 to 3 times now again i have gave my watch in surat central mall. so please can u help me?

dear sir,
i want to purchase fastrack watches in bulk of huge quantity. so please contact me imidiatly on my contact number.
09665113150.
thank you

dear sir,
i want to purchase fastrack watches in bulk of huge quantity for my shop swapnil shopee in nashik city. so please contact me immediately on my contact number
09637172772.
thank you

May you please send me your catalogue including pricing for the jewellery mentioned above. I own a boutique that I need to equip.

I have complaints on my sonata watch ‚ it’s strap is broken and it is in warranty period but the shopkeeper is not changing the watch strap free as it is in warranty period the watch should be repaired by them. please help me I had buyed this watch on 6/7/14 . its model no is ND7993PP02J

Dear Ankit Grover,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

If you require any assistance please call our Care team on 1800-266-0123.

Regards,
Steve

Sir i have purchased TITAN EDGE Watch on 27.10.14 but the same has stopped functioning only 2_3 days after purchase. I think it has battery problem of which you provide specific 2 year warranty. Sir plz provide me assistance as my mob.no. is 09906964771. Bilal hassan bhat

i want to know that my sonata ocean series watch will its date in February 28th to march 1st 2015

I have purchased a titan watch from a titan showroom named Good Times at guwahati chandmari and I got a discount card but till date its not updated in my account as I have purchased the watch in October 2014. My cell no is 9854013922. Please resolve my issue.

Plz reactivate my gift card no.1000140710083272 and 1000140710083280.Due to my negligence it has deactivated yesterday. Looking forward for ur help.

I have purchased sonata watch model no-NF7924NM01 after 10 days its colour has discoloured and it is under warranty period,so i want titan service center at delhi for replacement it.

Dear Girish Singh,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number &email id, so that our team can contact you.

If you require any assistance please call our Care team on 1800-266-0123.

Regards,
Steve

Can you please explain the method of changing the day and date in NC 1542 BM 01 model watch without changing the time

Sir i have bought titan watch model number 9224SM01. so its chain was broken. so i went to your shop watch world titan authorised service center, palakkad-678001. But on that shop there is no particular chain. so pls help us. my contact number is 9447533031 or 7736399402.

I have lend my watch for dial changing before dt 7.5.2015 and the delivery date is 7.6.2015 but still now its not ready. my REF id 515AS1691B1786. design no 679YL03R titan edge. so please help me to get my watch soon.

shopbranch ; Ambattur 476 mth road
my contact no 9943329777

I had purchased a chrono wristwatch [octain model no.9466KM05J] from HINDUSTAN WATCH CO. & ELECTRONICS, Baripada,mayurbhanj, Odisha on dt10.06.2015 on payment of Rs8995, but the retailer refused to give me 40% off on this model which is displayed on the TITAN WORLD website. my cell ph.no. is 09437237423. plz resolve the issue as soon as possible.

My new fastrack analog watch (DD537) i bought it online from flipkart and after 3 months it suddenly stopped working. I went to nearest authorized service center they took my watch and now its 1 and half months over till date no action has been taken.

I HAD COMPLAINED TO TITAN'S TOLL FREE NUMBER ALSO

Dear sir I purchased a fastrack watch mo.number - 1477SM on 10.10.2014 and it's my 6th watch but its colour has faded I've taken this to main showroom, World of Titan showroom in Mysore they are telling it'll not cover for warranty and they are not accepting it. How to solve my problem. My phone number is 9620476004 pls resolve my problem.

A Titan gift i had received as a gift which was purchesed on 8/12/2014 from World of Titan, card no. 1000140010028460 with the amount of Rs. 1000. When i tried to redeem in the month of August, 2015 came to know that the card and validity of cash amount had expired. Plz let me know how can i reactive the card & use the cash amount.

I have purchased a watch11-7-15 model number-NE9462AP04j from prime time showroom sector-6, bhilai, durg, chattisgarh my strap has broken within two days. i have given it for servicing at prime time showroom but it take near three weeks and after three weeks they call me that your watch is ready but they not given me my same watch they have given me the new piece of same watch. then within two days the strap of new watch was also broken i have given it for servicing again my watch worth rupees 1859. i am not satisfied with your service and with your company product also.

I bought Titan Watch 9 months back. This watch is not showing correct time. It is always showing delayed time.We got it serviced three times from TITAN service center still problem persists.Why this watch is not being replaced? How many times we can give this watch for service?

I also registered this complaint through Titan toll free customer care.Complaint number is 960093.I have given all the required details to customer care executive.

Now one person named Varun Dutta from Agra Technical assistance team is saying that he will examine the watch and then check why no one is able to correct this and then he will decide whether to replace watch or not. What CRAP is this?As I mentioned I already harassed like anything.What Technical team was doing in last three services? Is there only Varun Dutta who can examine? Did I paid 3220 Rs for experiment?

I need immediate replacement of this watch.I don't want even a single bit of harassment anymore.I never expected this kind of worst service from Titan Brand.

please response asap.

Thank you Steve for acknowledging my concern. It has been 2 weeks this issue is still there. No one is reaching out to me for replacement of my watch. I did a very big mistake by trusting the brand blindly. I also wrote at [email protected] 5 days back (on 14th oct). I am still waiting for the reply from them. Please try to resolve the issue asap. I have all the proofs. (Original bill and all service bills).

I purchased a fastrack watch model no. NB9332PP01 from your gariahat branch, Kolkata on 1/5/2013. The strap of the watch snapped before six months. When we went to the showroom the strap of the watch was not available. They have sent us from one showroom to the other. From each of the showrooms we returned empty handed. Then in the end the Gariahat showroom took the watch on 24/9/2015 with assurance that they would be able to repair the watch within a week but since then we have not got any response.

It is not expected from a company like Tata to not be able to provide a small strap of a watch for 6 months. The model of watch is still in sale in showrooms but there are no spare parts of the watch. We had another bad experience with one of your brands, VOLTAS where our complains were not properly taken care of. We have got replies but no proper action has been taken. We had sent this complain trough e-mail on 8/6/2015. Please take immediate action otherwise take the watch and return our money.

Please provide us with the phone no of the person who can take proper action on ours complains.

Dear Pawan Agarwal,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number &email id, so that our team can contact you.

If you require any assistance please call our Care team on 1800-266-0123.

Regards,
Steve

I have purchased Sonata Gents watch from India Watch Dharampeth, Napur before 8 months. It had a mechanical problem in Sep. 2015. So I deposited it at the same shop. The proprietor told me to receive it after a week. As per his statement he deposited the watch to the company because it was in warranty on 30.09.2015. I went to him to have it but he is unable to give it to me because yet he did not receive it from the company. I went to him 5-6 times. My residence from his shop is 30 km. Will you please do the needful to favour me or shall I go to consumer court. Because I have been facing a lot of harassment due to making up and down to him frequently. Expecting your answer as well as favour.

I purchased SONATA watch model no. SONATA Varient : NA7978PPJA (remark: RC-3275) approximately a year back. now the watch strap watch strap got cut and i inquired many show rooms regarding replacement of strap but i could not get the replacement and given for repair at ADHUNIK TIME & FASHION -T P Ent. where i purchased. we lodge a complaint under complaint no./Job No.J O 00000315020486 dated 20.10.2015 and to my utter dismay the dealer returned watch without repair but watch is running in good condition so may i request your good selves to look into the matter and arrange for replacement or give maximum discount for purchase of new watch at the earliest and intimate me to my mobile no 9448573277 or mail to my email address. hoping to hear positive reply.

Dear Pawan Agarwal,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on 1800-266-0123.

Thank you.

Sincerely,
Steve

Dear Subash Gavhale,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.

Sincerely,
Steve

Plz i Request my titan gift Card be reactivated, my Gift Card no is. 1000140010037560. Due to my negligence it was deactivated yesterday. looking forward for us help. my mo no..is .7417070326.

I got gift of titan raga watch from one of my friend. But i didnt like the design and shape so i havnt bill or any purchase receipt even dont know the shop where it bought so i want to replace, how plz help.

I have sonata ocean superfiber. It's analogue clock is working but digital screen isn't working, alarm is also working. I want to replace my watch, what can I do??

I had received a gift which from World of Titan, card no. 1000140010069866 worth amount Rs 5000, When i tried to redeem it i came to know that the card and validity of cash amount had expired. Please let me know how can i reactive the card & use the cash amount. i would really appreciate if you could resolve my concern

Can you tell me where i can find a new rubber watchstrap for my edge 1193 SBC. I can't find one, any Titan outlet in Panjim Goa told me its not available. Thanks.