customercare@titan.co.in: Titan Watches Customer Care Email

Thank you Steve for acknowledging my concern. It has been 2 weeks this issue is still there. No one is reaching out to me for replacement of my watch. I did a very big mistake by trusting the brand blindly. I also wrote at helpdesk@titan.co.in 5 days back (on 14th oct). I am still waiting for the reply from them. Please try to resolve the issue asap. I have all the proofs. (Original bill and all service bills).

I purchased a fastrack watch model no. NB9332PP01 from your gariahat branch, Kolkata on 1/5/2013. The strap of the watch snapped before six months. When we went to the showroom the strap of the watch was not available. They have sent us from one showroom to the other. From each of the showrooms we returned empty handed. Then in the end the Gariahat showroom took the watch on 24/9/2015 with assurance that they would be able to repair the watch within a week but since then we have not got any response.

It is not expected from a company like Tata to not be able to provide a small strap of a watch for 6 months. The model of watch is still in sale in showrooms but there are no spare parts of the watch. We had another bad experience with one of your brands, VOLTAS where our complains were not properly taken care of. We have got replies but no proper action has been taken. We had sent this complain trough e-mail on 8/6/2015. Please take immediate action otherwise take the watch and return our money.

Please provide us with the phone no of the person who can take proper action on ours complains.

Dear Pawan Agarwal,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number &email id, so that our team can contact you.

If you require any assistance please call our Care team on 1800-266-0123.

Regards,
Steve

I have purchased Sonata Gents watch from India Watch Dharampeth, Napur before 8 months. It had a mechanical problem in Sep. 2015. So I deposited it at the same shop. The proprietor told me to receive it after a week. As per his statement he deposited the watch to the company because it was in warranty on 30.09.2015. I went to him to have it but he is unable to give it to me because yet he did not receive it from the company. I went to him 5-6 times. My residence from his shop is 30 km. Will you please do the needful to favour me or shall I go to consumer court. Because I have been facing a lot of harassment due to making up and down to him frequently. Expecting your answer as well as favour.

I purchased SONATA watch model no. SONATA Varient : NA7978PPJA (remark: RC-3275) approximately a year back. now the watch strap watch strap got cut and i inquired many show rooms regarding replacement of strap but i could not get the replacement and given for repair at ADHUNIK TIME & FASHION -T P Ent. where i purchased. we lodge a complaint under complaint no./Job No.J O 00000315020486 dated 20.10.2015 and to my utter dismay the dealer returned watch without repair but watch is running in good condition so may i request your good selves to look into the matter and arrange for replacement or give maximum discount for purchase of new watch at the earliest and intimate me to my mobile no 9448573277 or mail to my email address. hoping to hear positive reply.

Dear Pawan Agarwal,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on 1800-266-0123.

Thank you.

Sincerely,
Steve

Dear Subash Gavhale,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.

Sincerely,
Steve

Plz i Request my titan gift Card be reactivated, my Gift Card no is. 1000140010037560. Due to my negligence it was deactivated yesterday. looking forward for us help. my mo no..is .7417070326.

I got gift of titan raga watch from one of my friend. But i didnt like the design and shape so i havnt bill or any purchase receipt even dont know the shop where it bought so i want to replace, how plz help.

I have sonata ocean superfiber. It's analogue clock is working but digital screen isn't working, alarm is also working. I want to replace my watch, what can I do??

I had received a gift which from World of Titan, card no. 1000140010069866 worth amount Rs 5000, When i tried to redeem it i came to know that the card and validity of cash amount had expired. Please let me know how can i reactive the card & use the cash amount. i would really appreciate if you could resolve my concern

Can you tell me where i can find a new rubber watchstrap for my edge 1193 SBC. I can't find one, any Titan outlet in Panjim Goa told me its not available. Thanks.

I have purchase a titan watch NA1937ymo2 (ydc) from ELMA RADIOS, KADUTHURUTHY, PHONE - 04829 282988 on 02-2016 at an amount of Rs. 2050/. After 6th day the watch is dead, I do not know what happens...the second needle is vibrating, not moving forwarding. tell me what shall I do. may I throw away or can you help me. only 6day...if there any warranty about this matter. expecting a reply. yours faithfully... pokuttappan.

I have recently purchased a titan skinn perfume from your Alappuzha showroom, it is the second time that i purchased it, but the quality of the smell of new perfume is very low compared to the oldone.

we have purchase above noted watch from grewal watch co. ambala cantt distt ambala haryana on dated 06/11/2015. it was out of order on dated on 09/02/2016 the same day we have reach grewal co. for repairing the watch. they said us that you have paid the cost of display of this watch of rs 250/and your watch will be received you after 20 days with rude behavior. i want to know if this watch is under warranty period why they are demanding the cost of display of the said watch and why they are taking 20 days to repair my watch. if it is true this very bad and poor customer service. system will not allow to do such type of service and behavior with customer regards anmol gahlot H N 1826 SEC 03 KURUKSHETRA HARYANA 136118 MOBILE NO 09466435451.

I have gave my sonata SF watch 2 to 3 times for repair in virar sonata shope ,but still my watch is not working properly.it's has belt remove 2 to 3 times now i put in dusbin. it's was totally very very bad experience with sonata SF watch...dear friend i suggest to u never purchase sonata watch bcuz sonata product and customer service is very poor.

My contact number 9167114253

Dear Madam/Sir,

I had purchase a watch from pune satara road, pune dealer name Satyam Enterprises on 1st of Feb 2016. model no. is NF3039SM01 worth Rs1895/-. My watch Strap pin was broken, i launched a complain on your above said showroom on 20th of Feb2016, they said will get the new chain fixed from company and given the expected date of 2nd of march 2016. Its reference ID: 216AW01417B11463. If you have the facility to upload the bill i should have done that, coming back to complain, today i am writing this mail and yet not received my watch, even today evening I spoke with your customer care executive Mr. Vikram about the status, it was annoyed to hear from him that still it is pending till date. I request you (Company) to maintain the trust for public. This long sentence i am writing to which itself speak my unsatisfactory level.

I want the solution in short span, help me to get my watch ASAP.

Regards

Reyaz Alam
8806013637
9975018967

I have purchase a sonata watch of model no. 77044pp04 of Rs. 2500 but it get colouredless within a one months and it is in a warranty period. So I want that titan service centre jaipur to replacement my watch as soon as possible.

Dear Puneet Khandelwal,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on 1800-266-0123.

Sincerely,
Steve

Dear Sir/madam,
I have a problem with above watch, purchased and serviced in Panaji 18th June Road shop. I do not have e-mail address for Altaf, proprietor of the shop. Could you please provide same in order that I may contact him directly to ask advice about this problem.
Thank you
A.S. McMillan

Dear McMillan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.

Sincerely,
Steve

I have purchased TITAN leather strap Design no.10714BB Titan(GC), CAF no.9/0, 20F from M/s, Dayal Jewellery Museum, Gariahat , Kolkata-700019, W.B., vide their receipt no.045, dt. 16/04/2016.

One of the leather clips for clamping the strap detached from the strap within two weeks of purchase. I had gone personally to the seller & requested for repair / rectification & they have told that the repair is not within their purview. I am a bonafide customer of TITAN since last 20 years & have not expected such type of customer service.

Your cooperation in this regard will be highly solicited.

Regards,
Siladitya Bose
Kolkata - 700042.
Mob:09830924425

Extract of mail:
16 reminders and 9 phone calls. But no reply.
2 watches given for repairing at Oberoi Mall Outlet Gulson Sales.

Repair Receipt no.3785 & 3786 dt.14/02/2016.
One watch replaced and one repaired. Repaired one's strip is turned in pieces as per photo attached.

Kindly arrange for replacement of watch or return money of purchase/ extended warranty. I shall be obliged if you take it as a feedback from a brand loyalist. This may be useful for your Quality Assurance department and do the needful for the existing and future lots.

Complaint- 465697

I bought a titan men's watch on 9/9/2015. Since rust formed on the strap and watch was under the warranty, we gave the watch where we bought they took a ten days of time to replace the strap and returned the watch.

After fifteen days of wearing that watch, now the gold plating is gone in some places. Do we have to go top the shop every month to claim the warranty?. Till this warranty period itself we get all these problems then what about after guarantee?

No middle class people will buy a watch every year. I really dont know what to do for this. The shop may even take another ten days to change the strap but whats the guarantee that it wont have any problem atleast for the next one year?.

Please suggest me a solution to fix it.

Hi,

I have purchased a Titan watch worth INR 8000 as gift to my Wife, with an extended warranty of 5 years. exactly 2 years from the date of purchase, We met with a minor accident and the Watch Shell glass broke. I took it to Jubileehills, hyderabad Titan showroom.

I was informed that the Company has actually stopped manufacturing this particular Model watches (Variant No 9938KM01) and Cannot replace any part of the watch due to unavailability of Spare parts for this particular Model.
If So,
1. I still the same piece of this variant in the same showroom available. How about the new customer who purchase this model and have a similar problem in couple of days. Are you going to get him a new watch ?
2. What is the use of Extended warranty for 5 years, if you cannot even supply the spare parts in just 2 years. Anyhow, Titan anyways charge for new battery. that doesn't include in the warranty, so what does 5 year warranty insure.

Finally, the showroom guys have convinced me to buy a new watch from the store, where my old watch will fetch me 70% money back (30% of original cost is depreciated) and I received a depreciation note.

Anyhow, this is not my concern at all. My Concern now. Since I got a depreciation note from the store, I tried to find a best watch ... I searched over internet (titan.co.in) and found a best suit which is also 6K + with 10% off promotion (on web store). I rushed to the store and found the same watch (Variant no. 2539WM01) available at a different price 8K+. when confirmed with the store supervisor, about the variation of price in Physical store and web store, he claimed that there is always a variation in the two channels and Online watches are very old manufactured, unsold and hence they promote them at a lower cost. ( the employee himself disqualifies the quality of the product he promotes)

I was surprised to hear that and finally decided to take the watch from Store even if it is at higher price. we selected the watch and were ready to pay the excess amount. Now, There is another twist in the story... The store supervisor again informed us at the billing counter that this watch we selected has also a promotion at the store and I cannot avail my depreciation note on it.

This was ridiculous, since the nobody informed this at the time of selection, nor the executive who briefed about the product didn't even say a word before taking it to the billing counter. There is a huge communication gap between the employees of the same store :-)

Anyhow, we wanted to take the same watch and asked for an alternative to purchase the watch using our depreciation note. The supervisor informed us to avail the watch with depreciation note and excess price after 17th July. Now, we went to the store today, i.e. 18th July 2016. Surprised to hear from the supervisor stating the promotion on the product got extended and I can avail this by 24th July. This is already 5th time, we visited the store (Gachibowli <--> Jubilee hills ). Even after sincere request to inform us on any changes, there was neither communication on availability nor on extended date over promotion.

The VERY BAD part is our Depreciation note provided by the same Titan Store will expire by End of this month and if the promotion extends on the same product for another week, then we will loose a watch worth INR 8,000 and there is no other go, since I CANNOT GET BACK MY OLD WATCH as well.

Now Can Titan people respond and act on this appropriately ASAP. Please provide the email id where I can forward my depreciation note and the model we choosed to purchase.

Please do needful.
Thank you.

I purchased titan watch 3 years back and I'm satisfied with it. But leather straps faded n torn...I'm unable to get same colored leather straps...please guide.

Deat titan ,
I have purchased sonata model no - sonata g-77029PP02J/DD927 in the month of September 2015 from pandit sudama mishra store in kalimpong and its job no is 584. Since then the watch had been repair thrice due to stoppage without any reason.. and it has been lying in service centre more than in my hand. it is so frustrating been through this situation. kindly exchange the same or resolve the issue permanently. my contact number is 7501126120.

After making a purchase of Rs 2200 watch company neither provides quality products nor service. The colour of the watch started fading in 16days of actual use. When I complained first they took 1month to answer and not a single level I.e from sales executive to store manager to Regional Head, they talk to us like we are begging from them.

They rejected my complaint by saying that product is not covered under service policy. Now at the time of framing policy is company a God? They know all the defects? Also the regional head replied that the colour fading is because of your misusage. Now which person would after buying expensive watch would misuse and will get into such an harassment? Who would like to talk & get rude replies from you? In Titan as you go to upper level authority at every stage you can experience the way they are taught to react disrespectfully.

What a shame for such a Reputed Company?And now when customers talks this way then they feel bad but just see that customer has crossed the limit of patience.

I had complained for the rude behavior of manager but still no reply on that too.. whether you provide a good product or service we can at least expect that you talk to us properly.

My complaint num:
For product - 1273882
For manager-1273524

Let see whether writing here is beneficial or not.

My contact num -9512554590