sonyindia.care@ap.sony.com: Sony Customer Care Email

We got above TV repaired at one on Sony's authorized centers in Noida recently about 2 weeks back and we were told that there was some problem in the motherboard. After installation, TV is not receiving pictures at all - No sound and no vedio. We called customer care several times but there is no response. Kindly help us to start the TV. Your response by return is requested.

Thanking you
Santosh Gandhi - mob no: 9868908996

PS: Sir, we have also sent an e-mail yesterday on the above e-mail ID from kalrayash @gmail.com, but have not got any response so far.

Kindly help

Sir,mene apna order 30april ko book kiya tha jo ke abhi tak mujhe mera order deliver nahi hua.kab tak mujhe intzaar karna hoga. Plz tell me about this.
Thanx.

I would like to bring into your notice that I am one of the favourite of Sony brand customer and we had brought the Sony TV from your authorized sale center at vizianagaram in the year 2016 Model No.KD-43X8300D( T.N.518852501) on Dt.26.10.2016 with an amount of Rs.76,000/- with Bajaj Finance.

Unfortunately after completion of the warranty validation period while watching TV starting a problem from bottom to top turned double the picture and screen black blurred with horizontal lines on full screen. At present there is no sufficient for watching the TV properly.

In this connection, we have contact the concerned service center and they send the technician visited my home, inspected and found the panel board problem but they were demanded various different price of panel board cost in every year from time to time visits for the last few years. In this year again I have contact the service center and visited on Dated 02.06.2021 it is needed to replacement of panel board which is demanded nearly for Rs.25,000/- and also stated that it will take nearly 30days by order to Sony company due to covid. In these two conditions I have accepted and an amount of Rs.3,000/- have already been paid on 02.06.2021 through phone pay towards advance payment of panel board cost.

In the mean while, the concerned head of service center, Srikakulam has informed me by phone message on Dt.08.06.2021 that the panel board is not available at our Sony Company for which you may send your TV to Srikakulam through vehicle for rectify the repairs at our service center level otherwise to exchange the New TV offer from Sony Company subject to payment of 50% present model Sony TV model cost.

After facing very much confusion and bad experiences from Sony TV service center, it is clearly showing that they are not taking about customers care properly. As such, We have logged a complaint against the carelessness and irresponsible action by the service center people even though lapse of few years the panel board problem is continued even till today.

In view of the above mentioned bad situations struggled as a Sony brand customer, l request to look into the matter personally and give me proper justice in this matter to solve problem without talking anymore time and to make urgent necessary arrangements to replacement of of new panel board otherwise to exchange the present new model Sony TV with free of cost with extended warranty in the interest of customer satisfaction as your Sony brand TV is very popular reputed organized well established company. Customers care and satisfaction is very important to anyone of the company.

Therefore, Early action may be solicited in the matter.
T. Ramesh, Vizianagram, Contact No. 8919617748.
email address. rameshtripurana11 @gmail. com

In Sony Bravia large size files are not supporting. I contact your customer care number for more than two months but there is no response.

Sir, My TV was scratched and some problem, please recover it. My contact number 8927733648

Sony India replacement service is very slow. I make great mistake by buying Sony tv.

I have Sony Bravia TV model KLV-40W562D. For the past one month I face problems with the virtual keyboard which vanishes for Youtube. It was resolved by the customer care 25 days ago, however since yesterday the problem has reoccured and after making 25 calls to Customer care, the problem has not been resolved. From what I have learnt from the dealer and Customer care representatives this is a backend software issue which is not getting resolved, which renders this model of smart TV useless for viewing You tube.

Respected sir
This is G Venkata Prasad from nizamabad dist, Telanagana state
Your authorised Sony service centre KR electronics cheated me and so bad behaviors and irrespective delayed my work. Pls solve my problem. On 19.08.2021 take my tv 43 inch for new panel. Actually panel price includes all taxes 17000 but they took 15000 advance and tell 21500 amount, very bad. Now tells panel process pending take much time nearly 20 days, who is responsible for delay and my 15000 amount hold.

As i spoke to Mr Abhisek Tiwari , i had a complain regarding my Sony 85 inch tv was not working, the person registered my complain and was very helpfully and polite, i appreciate the service and staff for their kind gesture.

Sir, suddenly sound of my TV model nokdl-32w700b had broken down on18th october.I registered acomplaint.Your technician has come & said that speaker is damaged totally. I confirmed to install a new speaker, but till now they don't install it.I again registered a complaint today. My complaint no-67800833. They are saying that model is old,we have no parts. So I request you to take the matter seriously & help me to resolve my problem.

I purchase 32 inch LED date 31/10/21 or abhi tak koi nahi aaya hai...Wall installation ke liye
Vill+po-Baksanda
Dist-Nawada
Pin-805126
Mon-9931639730
M.s service centre ka phone 2 din try kr rahu hu koi receive nahi kr raha hai
Very poor service

I want to exchange our old sony Bravia 32" TV and purchase a latest updated sony Bravia TV. Please suggest me.

When I switch the tv on led light blink twice the sony logo appears for 2 to 3 sec but the screen display did not seems to appear.

When I switch on the TV the green led light blink and then the sony logo appears for 3sec and then black screen seem to appear but led still seems green but no display. Plz arrange for technical team for the same
Rana Chetia
Town Ledo
Dist Tinsukia
Assam
8135964655 / 8473981441

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I had bought LED TV from Vijay sales market , Mumbai in 4th sept 2020. After few months working i.e 2-3months work hardly and TV screen was not displaying properly and remote was also not working. Called service centre under warranty, he came and said that display had gone so if u hv a new display it will cost too much. Ur tv is warranty so u will get a tv in exchange but of 35 inch and whose model no. is KLV-32R202G on sept 2021. Hardly 2.5month passed and tv had a same situation. I kindly request to customer service center whomever read by Sony service man or any other leadership. Plzz try to help us as costings of tv is too much high for my family but don't just read and leave it. Help us under humanitarian grounds.

I wish I will get a chance to advertise ur service more of I get ur service ground more better n best.

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I have purchased this product (SONY SA-D100 Portable Bluetooth Home Theatre) in 2016 and till now i have visited care and care service center in prayagraj 3 times and i paid 2400, 3200 and 2600 respectively. Last time i submitted my product on 7-2-2022 and received it on 19-2-2022 and told to pay rs 2600 and warranty 90days . They didn't gave me any bill Or in written for this. It played good in service center but when I played it at home it's source automatically changes. I rarely played 1or 2songs.I called service center for this they told to submit the product and i have submitted it on 23-2-2022 and i received it on 24-2-2022 but the same problem appears and it's source automatically changes. I called them and they again told me to submit the product. Sir I want to know how many times I have to visit the service center. Sir please solve my problem or instead upgrade with latest model and i m ready to pay the rest amount. Serial no. 6183794

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I have purchased a Sony ILCE-7M4 full frame camera on 18th august 2022 and I registered a warranty extension in Sony alpha community website still my warranty in review. I didn't get any confirmation mail form your side kindly check my warranty extension ASAP.

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