Official website: Yatra.com Online Customer Care Support Link

Sir, I have obtained a SMS from ur end on 6th October,2017 regarding refund of my hotel booking cancellation as "Refund for Yatra reference number 0510748279971 has been processed. Your bank transaction ID for the refund of Rs. 9985 is 6451807648. Kindly note that the private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to refund the amount in your account."

Though one month has already covered from your sms ,but till today the claimed amount has not been credited to my account. Please kindly take some necessary steps as early as possible for refunding my money.

Hello, My ticket is not confirmed and amount is deduct from card. Kindly refund it.

I don't get air India flight ticket 9 person.18.12.2017 21.20.

Hello , My ticket is not confirmed and amount is deduct from card. Kindly refund it.

Bank id 107317817314
107317928731
Date 2 January
Please refund

i booked bus ticket and its failed but they took money when it will be refund.

I booked train ticket 2 times but as i was not linked to irctc correctly my ticket was canceled but i got a msg that the amount will be refunded but its been 2 weeks but you did not refund the money. this is not fair as i trusted your site. Plz refund amount as promised.

Dear Mr Anandini,

Greetings from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards
Yatra Care

Sir,

I have booked flight ticket through yathra.com. Chandigarh to Cochin. d.o.j is 10th May, 2018. Due to reschedule of the flight 6-274 . I was forced to cancel my ticket (PNR TDIVM) Indigo cancelled my ticket on my request. without any cancellation fee.

Sir, Kindly complete the cancellation process and refund the full amount immediately.

Dear Unnikrishna,

Greeting from Yatra.com!

We would request to kindly share the correct booking reference number for us to assist you.

Thanks
Yatra Care.

Sir, My yatra ref no:1001841059503. I got mail and phone call from goair that my flight from Chennai to Kolkata on 26th may (g8 605) has cancelled and told me that I got refund full money wthin 7 days but it had already passed 11 days.the money is not refund still now. i haven't cancelled the flight but go air has cancelled the flight, so it's not my fault. I should get full refund. would u help me plz to get the refund smoothly? your web has given direction to go to my booking but it can not work properly. try multiple times but failure, so do something for me plz.

Dear Prasenjit,

We regret for the inconvenience caused to you!

We would like to inform you that as we have checked your refund of INR 9062.00 has been processed from our end on 25th Apr'18. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Hope your query has been resolved now. Hence, we are changing the status of this query to resolved. For any further assistance feel free to connect with us.

Thanks
Yatra Care

Dear Mr Singh,

This is regarding my request for confirmation on refund amount upon cancellation of my ticket under
Booking Reference Number - 110683069783. I have sent you three mails on this subject in response to your mail pasted below. I am extremely disappointed that even after repeated reminders there is no response from your side. I am now in USA and the 48 hrs limit slowly closing by. I am also disappointed to note that none of your customer care is working making it impossible to contact your office. Please provide the right customer care that I can access from US and follow up the case.

REMINDER - 3 - Awaiting your reply. The 48 hrs deadline is approaching and Yatra.com will be held accountable for any further delay in response.
Regards,
Sushil
+1-929-231-9911
--------------------------------------------
On Tue, 12/6/18, sushil kumar <sushil_ind@yahoo.com> wrote:
Subject: RE:'YA:12601860' CDXDFGVCJVCHGFJHNB30-International Flights - Cancellations - Cancellations - Service Request
To: sushil_ind@yahoo.com, "Yatra.com" <intobservice@yatra.com>
Date: Tuesday, 12 June, 2018, 12:18 AM
Dear Mr Singh,

Thanks for your quick response!
Should I understand that I will get a refund of INR 68,982/- (74982 - 6000) for both the tickets, if I chose to go ahead with the cancellation? Please confirm so that I can advise you accordingly.
Regards,
Sushil
--------------------------------------------
On Mon, 11/6/18, Yatra.com <intobservice@yatra.com>
wrote:
Subject: RE:'YA:12601860'
CDXDFGVCJVCHGFJHNB30-International Flights - Cancellations -
Cancellations - Service Request
To: sushil_ind@yahoo.com
Date: Monday, 11 June, 2018, 1:47 PM

Dear Sir/Mam,
Greetings from Yatra.com!

This is in reference to your flight cancellation query under Yatra Reference Number 110683069783. We would like to inform you that if we process the cancellation then below mentioned penalty would be applicable on per person basis (48 hours prior to departure time).
Airline Cancellation
Penalty: Ticket is non refundable
Yatra Service Fee INR 2250
Yatra Convenience Fee INR 749

In case you are comfortable with these charges please send us an e-mail confirming the cancellation at least 48 hours prior to scheduled departure time. Please send the confirmation e-mail to intobservice @yatra.com. Alternatively, you can respond on the same e-mail.
Note: Please do not amend the subject line while replying.

Regards,
Binny Singh
Yatra
6th Floor Tower D, Unitech Cyber Park,
Sec 39, Gurgaon,
Haryana – 122002
12601860

Dear Sushil,

We regret for the inconvenience caused to you!

We have received your query and would respond you at the earliest. Request your patience in the interim.

Thanks
Yatra Care

Dear Sushil,

Thank you for your patience!

We would like to inform you that as we have checked our team tried to contact you regarding your query. However, could not connect as the number was not reachable. Hence, they have sent you an e-mail on 14th Jun'18 at 2111 hours. Hope you have received the same. Therefore, we would request you to kindly check the e-mail and reply on that e-mail only to assist you further on your query.

Regards
Yatra Care

Yatra reference no - 0708812542157 for fail transaction refund not yet in my account.

How to know the cashback amount i have received?

Hello,

I was booking my train ticket from Ahmedabad to H NZM , the money got deducted from Google Pay, but on yatra app 'please wait' was showing and at the end session expired said.

What is this? No notification nothing has been given.....I want my money back...please reply me ASAP.

I book the train two ticket from new delhi to nagpur on 24 September 2018 in Bangalore rajdhani. You can deduct two times money from my account and my ticket also is not confirmed. So please kindly refund my money back as soon as possible.