support@olacabs.com: Ola Cabs Customer Care Email

Hi, We ve booked the ola auto for twice but that stupid auto driver had cancelled the ride and don't ve manners to speak at all.

Rgds
Kubra

Hello,

My number is 9560316789. I have booked a cab on 11th January from this account. I am unable to generate the full invoice as it was an official drive and full invoice in pdf is not being generated. Please advice.

Abhinav Garg

Dear Sir,
On 12 January 2017 I booked ola cab which charged Rs 100/- against parking fee from Airport to Madhyamgram. To my surprise, on 25 January 2017 you chaged Rs 200/- against Airport Parking fee for the same destination. Please elucidate.

Very rude driver and unhelpful customer care employees. I will never take Ola again. Had a horrible experience.

I traveled from Sitapuri to Gole marketNew Delhi on 29jan2017 (CRN 550318855). Firstly driver used a long route via Buddha garden ridge road whenever shortest route is via dhoula kuan. You charged rs.302/- for above said including increased fare rs.105/- due to high demand. but sorry to say I didn't request for it. I'm so disappointed with this unjustified act. So I request you return my money 103/-. Which has been charged wrongly. Hopefully, look this matter positively.
Rajinder singh
M 9811554863

i dnt know my ola email id but i know number from linked to email id on this number please unblock my number.

Why should u blocked my account.. the driver was denied to duty not agree to came so I cancelled my booking more times.

I am driving ola my number is 9820574713...but now i have change my number to 7021210485. so i want want to use ola app for my family. my first number is not registering on ola cab service. plz solve problem.

Hi, I recently join Ola from ubr due to extra income but after one week they offered me scheme 1600 after 5 trips please change my scheme because my vehicle is diesel .

Ten minutes ago, I booked a cab for airport and minutes later, the driver called me up saying there was a huge traffic jam near sector 21 metro station, Dwarka where he was struck for time time being. He advised us to get our booking cancelled and go in for a fresh booking. The moment I cancelled the booking Iwas told that they would deduct rs 50 from my next booking. Wow! How professional on your part, ola! First, you fail to reach us in time and then you ask us to cancel and then penalise us for the same! I had expected an apology and an alternative ride , the logistics of which should have been taken care of by the company, but not this!

I really would like to understand why your drivers have made it mandatory for every ride to be cancelled should be done only by customers for whatever reasons. They have all their best excuses to not come for pick up but they are never ready to cancel the ride. Infact they just command customers to cancel the ride and after that they have a perfect follow up with us to know if their booked ride has been cancelled or not. This is truly very irritating behavior.

Some driver are running without badge and ask to ur not a showing display image and driver Is another's. what the he'll is going on in ola? plz verify the correct driver other wise police issue happen.

Kolkata Ola office is bad service. My payment is not being cleared. My ola device is not working and they are asking for 700 hundred rs for replacing it.

Dear OLA Business Team,

I had bought a car and started with ola partners. PFA of MBG of ola in these mail.

These is MBG.( Offen its daily), Lets analyse it for 11 trips with Rs.3300/-

Major Part i would like to highlight is
1. How profitable ola partners(Driver's) are?
2. Intution of 1,00,000/- monthly (12,00,000/- annum) does is exist?

MBG is 3300 for 11 trips.( Driver is login for 12hrs).

1.Now , 3300-21%(ola commission + TDS 1%) = 2607 (Paid to drivers as net earning).

Cab with Swift dzire runs on diesel engine mileage 15km/liter and on road approx 230km /day to complete 11 trips.

2.Lets calculate Fuel incurred.
65rs/liter is diesel cost , 15liters diesel required so cost incurred is approx 1000rs.

so, 2607-1000 = 1607.

Cab is on loan ( drivers hardly get eligible to loan). 17000rs is monthly EMI so 566rs/day

1607-566 = 1041rs.

Maintenance (Cab Washing, air freshener, tissue paper, 40 days interval cab servicing, Mobile bills, Depreciation cost of vehicle 10%) cost incurred approx Rs.25000/- (Rs833/-day). (Car Service is done at every 10000km to maintain car as recommended by car manufacturer.)

1041-833 =208rs.

Wait some more,

28000Rs/ yearly insurance. - 77rs/day.

So, 208-77= Rs.131.

131*30 days = Rs.3930/ monthly / Rs.47160/yearly.( these value is calculated if driver rides for 365 days.)

So now if ola says that we offer 7200rs for 18 trips so let me remind drivers is a profession which requires lot of attention and physical stress to drive. Secondly, its not possible to reach out 18 trips daily because to complete 18trips driver need to ride almost 450km/day with more then 18hrs online and also ola keeps waiting for approx 30min after completion of trip.

So now my question to ola is, where is Rs.100000/- monthly?

How to block my number in ola. I just want to block my number on ola.... plz just block it bcoz some one is just misusing it.

Dear Sir/Ma'am

First time i travel in ola but i was cheated by you. You r showing us one amount and taking extra amount. How can we travel next time do this type cheating. We like u but due to this harassment no one believe.

I had booked today Olashare from my residence at 12B Southend Park Kolkata-700 029 to my destination at 44/11Mall Road, Kolkata-700 080, ref OSN 363045359.car no WB04G9829, Driver Raju mob 9748348249. Much to my surprise and agony, I was informed by the driver that the system in the cab showed end of travel at Shakespeare Sarani which is much before my destination. My insistence that there was no mistake in my booking and address of my destination was correctly incorporated cut no ice with the driver nor with the customer care executive with whom I managed to speak. I had to disembark from the cab near Park Street crossing which was ony one third of my destination away from the origin of the trip.The entire episode is under record for due process of verification and redressal. I paid Rs 96/ for the trip which did not materialise. I should rightfully get refund of the booking money supplemented by additional expense of Rs200/- for travel by other conveyance to complete my trip. Hope, the co will take appropriate measures to address my grievance and make good the loss of money and time incurred and the trauma and agony undergone by me.

With regards
R K Sen

My uncle has booked Ola for a drop to RT Nagar. The driver is not aware of the route and knew how to speak Kannada but was fooling around as the people who traveled did not know the language. He was not ready to talk to me either when I tried to help direct the location. I have called Ola Customer service and explained the situation and requested a refund for the inconvenience caused. But the CSR was so adamant and said NO. I can strongly say Ola drivers are not professional and I have experienced very bad service in the past. I will never ever recommend a ride with you guys. WORST SERVICE IN TOTAL.

I am not happy in my mbg incentive scheme. Can you change my mbg incentive scheme please, I am the Boss and my car number is MH 01 CJ 5833. My name is Parvez Fakhir Mohammad Shaikh.

From, John Abraham , Mob. No. 9447835137, KL-60G-976, Mahindra Xylo, My Car. My ola app in outstation not showing and not working, 4 days before working and opening, 3 Times in kochin office complaint Registered and Toll free no. contacted and complaint Registered but not solved. my mobiele application outstation' not showing. Pls help me outstation opening.

What is this? My account has been suspended. Plz resolve that issues.

Dear Respected sir
i just want compliant about my brother Ratish rao . he has purchased the indica vehical model of 2012 KA04D2338. and he has attached the vehical to ola cab . its good but one think he has done wrong that he has submitted duplicate driver document to your company and given the account details of his own and from past two day mr. ratish rao his driving him self . in your devise photo is showing of his friend but driver is mr.ratish . so please call him and tell him to show is yellow board license . he dont have the LMV license if any thing happen in future your company will be the ss. so please take action on Mr . RATISH RAO. his vehicle number is KA04D2338.

My id is blocked without any reason ...n this why i dnt want to use ola n i wll have to shift to uber..

Iam a frwquent customer.I booked an ola to go to howrah railway station. I was supposed to catch train at 9 :30.I Booked iOS almost 2 her before.After waiting for 15 minutes and giving direction it sin not came.and cancelled bookin.Previously all cans come without problem.But Sunil Kr Jha (9748737661) is on the way in a White Dzire Tour WB04G4084. Pay Rs. 151 for this ride. Share OTP 4115 on boarding a cab. Did not came and cancelled booking after 20 min. Wasted my time i again booked it the driver was so foolish that he could not follow for. Not verbal direction and at last lament without talking permission. It cancelled. For such improper service I missed my train. I want serious action to be taken.

On 25-2-17 I have booked for cab to go to Railway station. Car number and driver number allotted. Driver called me and informed that he will be coming in fifteen minutes. Later within seconds the trip us cancelled without asking me. Later on I booked for an auto.Same thing happened again. I was forced to walk and brought another auto to go to Railway station. I am unable to understand what type of service it is. It is better remove vijayawada from your books. It is not first time. Earlier also it was happened. Simple message from ola stating that they are feeling sorry. Is it sufficient? When it happened in Hyderabad I have received a phone call and booked another cab immediately. Not happy. The worst state of affairs in Vijayawada. Please look into the matter.

I booked a sharing cab from my place to banjarahills after booking when I called the cab driver to know where is he. He said that is not sharing cab and then I said I want sharing and I will cancel this and I will bk again sharing cab he took cnr no and I cancelled that .when I was looking for other I got msg that for cancellation I am charged rs.75 for my next ride where as that was not my mistake. I request ola to consider this pls and cancel the charge add to my next trip.

Hi team ola, Just wanted to know if ola cab runs from Jaipur to nasirabad and what will be the approximate fare will be. plz do let me know quickly.

Dear Olacabs,

I request the OLACABS please help me because a fraud taken amount 10000 rupees in my account that's payed olacabs .please give me pays name and details. He called me two no .First no.8405892468, & 9102328370, and says that's I am speaking ICICI BANK of Mumbai head branch Bandra please verification ADHAR CARD and ATM card then less my account 10000 rupees. I do not know this fraud. I request please help me this transaction.

Transaction Id SB498800 and Transaction date 13-02-2017

Transaction Description VIN/WWW OLACABS/20170212172129/0

Please help me this pays name and Id details .

I gave ride from warje road to pimple saudagar Bt my account can't deduct ola money . I ll tried to paid ola money but cant paid. please give a ola merchants code.

I want to update my email id in my ola app. I even tried this procedure Open Menu tab> Go to Support > My Account >Troubleshooting > I want to update my email ID but unable to update my email id.