cs@flipkart.com: Flipkart Customer Care Email

Hi Flipkart,

I have order for Black Jean brand Celio size 30, skinney fit. Well they have dispatch wrong jeans , I really don’t know which brand, wrong size and wrong colour too. I never thought flipkart company would cheats it's customers by one way or other. I was cheated not once but twice blatantly by the company. I am really not at all happy with you the way flipkart company deal with customer, being so big company. I will make sure none of my friends and family members will shop from flipkart.

Very poor customer service... My request to all don't buy anything from Flipkart and don't buy any products. Lastly kindly refund my money as soon as possible. below are my details.

Name:Norden Lama
Mobile No: 8158048281
Delivery Date: 04/11/2016
Order ID : OD407449207252100000
Invoice no: F0Z3NDL17-00001660

Regards,
Norden

I bought a LED TV from your site on 6th October 2016 as a Diwali Gift for my Parents. It was delivered on 19th October 2016 was fully broken. Immediately asked for the replacement and i got call from your headquarter apologise for the product and also for the delay and she assured me that pickup will be done on 5th November. After that I got a mail also saying the same thing.

Now its 5th of November and still there is no pickup for the stuff. I am really disappointed with your service. And I am fed up chasing for my product with your customer care service because they don't have answer for anything.

I want my product to be delivered immediately (not broken) and status of the delivery with exact date in written. Or if you cannot provide me replacement than when I'll get my refund? That too i want in written so i don't need to chess it again and again.

Dear Sir, I want know about Flipkart offline stores. so, kindly tell me the procedure how can I open your offline store. I'm waiting for your reply. Mob- 09467211411. Thank you

Hello binny,
It's very disheartening that your flippant service issue every pathetic. I placed the above order and received a msg on 4th nov 16 that you will receive your order before 7 pm today means on 4th nov and after 7 when I called to your delivery boy he said I will not deliver your order kyuki mai nikal chuka hun, you will receive it tomorrow than I was waiting for the product but I received my another order of flipkart than I asked your delivery boy call to that person who have not deliver my order yet. he said will deliver you and simultaneously I called your customer care and asked them to please reattempt my delivery. your delivery boy has given a wrong feedback that call not received May be because my home is in outer location but you deliver there. the pallavi girl at your call center raised a request for delivery I told her delivery boy is telling wrong he is lying and she raised a request. today morning I received a msg for cancellation of same order and again I called to your call center and the girl name pratima has not given me resolution.

when I asked for MD e mail I'd she said aapke ek order k lia hum apne MD ko mail nahi karenge. It's pathetic that just because of these kind of employees flipkart ki service badnaam ho rahi hai she said we can not do anything. It's pathetic that mere ek order k lia I can not mail to MD. Wow words and attitude at service desk...useless I will also complain on social media the behavior of pratima was pathetic.

I ordered puma round neck t-shirt but the product was not that what I 've ordered and I 've already sent back the goods for replacement but no news about it and also I 've tried for refund but I 've receive neither of it. so please help me out in this I'll be grateful to you all. Price worth Rs 1679 only.

F.E rude behavior
I will says come to my house but he not come my home and says come to me Okhla hub pickup phone number - 7210496550

I am not in purchase in flipkart coupon. And coupon currently not use in their information. pls check in the details voucher no 6000170021580795. pls check in details today coupon valid last date.

I ordered hair straightener and its delivery date was 4 nov 2016 but till i have not received the material. I called your customer care executive she told me that she had re attempt my order and now 4 hours ago u sent me the invoice copy of delivered material that is totally fake u made that. Because when the people receive the material they signed and u should send me that copy but u did not... I want my material.

I am regular customer on flipkart but this time I can't order casual yepme shoe in flipkart. please help me to order this item

I have placed my order of le eco 2 mob is overheating more than 46°c ...plz refund my amount dear Flipkart
My order no LeEco L... with order id OD507449104705214000. Please give me reply call on 9730002244

Hi flipkart, I am not satisfied from your product. I order puma icra trainer sd black sneaker shoe from your site but its not original i think, threads are coming out from your product. i want my refund as soon as possible. thank you

kind regards
Gurpreet singh

Philips headphone is duplicate, so u will be the return product fast.. otherwise u will refund my money.

Today I received maharaja whiteline juicer mixer grinder under shipment no - 526823929506, order no - S217955322 in damaged condition. I spoke to your representative over tel in toll free no and made complaint towards the same. You are requested to pick the damaged product and arrange the fresh one.

I Chuba ordered my Redmi S3 prime on 2Nov i.e wednesday , order i.d307492423392683000. on behalf of my issue i want to compliant dat its been 2 bi week after i ordered my product. Why is it taken long tym to deliver the product. i need a certain information as soon as possible.

My phone front part is different from what is shown in the Flipkart official website.

My new xiaomi mi4w 16GB display not brightness and abnormal working I need replacement

On November13th I was ordered the Apple iPhone 7 (Rose Gold,32 GB) its worth was Rs.60000.00. When i got the phone on 17th November i am shocked that instead of Apple iPhone 7 (Rose Gold, 32 GB it was Ghadi Detergent Soap. Immediately i returned it to the delivery boy and i m informed to the flipkart.com executive simultaneously. I need my refund amount for the iPhone. Please accept my complaint and reply me soon about my refund/ exchange with new Apple IPhone 7( Rose Gold, 32GB).

Name: Mahesweta Mohapatra
Order No: flipkart no OD307586675485951000
Mobile No: 9777457231

I received a redmi 3s prime but its quality is zero all the problem are there in this phone i want replacement but their executive are saying not to replace it its order id is OD407492359712110000.

Hi, I have been a regular customer with Flipkart since 4 years. but never have been so disappointed with the service. I had ordered for HomeTown Apollo Engineered Wood Free and payed 13,500 rupees... almost 2 month ago but since then not even a single call from Flipkart to update me on the delivery of the product. I have nearly tried reaching for more than 25 times till now to Flipkart to know the status of delivery. While they promised to deliver it by 2nd November 2016, they kept postponing since then and until now I have not received any calls nor the product! what a pathetic service this is ????

How can Flipkart become so irresponsible and vague to their customers?? do you guys think we are sitting jobless and we call customer care all the time to know the status??

Best Regards,
Anil

I have purchase a mobile phone lenovo vibe k5 plus with order id 107625472408230000. I want to replace this phone or refund money due to heat problem.

Please reply me flipkart i also have got a message from flipkart that you can tell your experience here so please return my back cover.

I ordered few products from Flipcart selecting card on delivery. I received few paying with card and few they gave it to Ecom logistics and they don't have card acceptance and they cancelled my orders when I said I only pay by card. Now they are asking me to place the order again. Ecom people spoke very rudely Also told in local language like, get lost we will reject your shipment before disconnecting.

Dear sir /madam
I had purchased Da mochi Bogota lace up shoes. I had been using it since last 15 days and now it had cracked. So kindly please change it or refund my money. My order id is OD507119663531512000 .It had purchased it at rupees 1079.
Yours sincerely
Mukesh Dhingra

My order has been cancelled due to the damage condition of exchange phone. Kindly refund my money ASAP, so that I can re order my phone.

Order (OD607453124114670000) on OCT 28 , 2016. I bought an GESTURE ATTRACTIVE ARROGANT COMBO OF # STYLISH CREATIVE ANALOG WATCH - FOR MEN. But i dont received any type of warranty card in it. after about 20 days i requested for replacement of that product because of of some other problems.It is having 30 days replacement or return facility. When delivery comes for replacement of my product it refuses to take the defected piece from as warranty card was not in it. and he suggested me to contact customer care of flipkart. i hope an earlier response from you.
Thank You

I would like to order lenovo k5 note grey in colour but its out of stock now. I would b please if u solve this problm fo me.

Reply from sennheiser service center, kolkata.

"Hi Navaneeth,

Thanks for contacting Sennheiser Support!

As per the communication we had during your visit to our service centre, we have checked and found that the product for which you came for warranty is not an Original Sennheiser Product. It is a counterfeit/duplicate product and it is not covered under Sennheiser Official Warranty.

Regards,
Sennheiser Service Team
Kolkata"

Dear sir, i want to order one hot mug colour changing with name babu but i can't do it because of ur surge problem. so plzz i requst you that i have an emergency to buy a mug bt i was unsuccessful till last 5 days. plzz don't ignore my request nd do something otherwise i can't shop on flipkart i am so sad for this order.
Abhilasha kishor.

I have bought a smartphone in two months ago Lenovo Vibe k 5 plus 3gb and this is a order no. OD107146317201305000. Please sir invoice copy send my gmail account kumarashwani5709 @gmail.com.

As i have booked the Apple iPhone 6 (Space Grey, 16 GB) on 30-11-2016 and my order no. is OD507735416443651000. But it was damaged and i have on the spot return the mobile to your courier
boy. So please refund me the payment as early as possible. And if there is any procedure for refund payment then please inform me so that i can claim my refund amount.