customercare@titan.co.in: Titan Watches Customer Care Email

Dear Puneet Khandelwal,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on 1800-266-0123.

Sincerely,
Steve

Dear Sir/madam,
I have a problem with above watch, purchased and serviced in Panaji 18th June Road shop. I do not have e-mail address for Altaf, proprietor of the shop. Could you please provide same in order that I may contact him directly to ask advice about this problem.
Thank you
A.S. McMillan

Dear McMillan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.

Sincerely,
Steve

I have purchased TITAN leather strap Design no.10714BB Titan(GC), CAF no.9/0, 20F from M/s, Dayal Jewellery Museum, Gariahat , Kolkata-700019, W.B., vide their receipt no.045, dt. 16/04/2016.

One of the leather clips for clamping the strap detached from the strap within two weeks of purchase. I had gone personally to the seller & requested for repair / rectification & they have told that the repair is not within their purview. I am a bonafide customer of TITAN since last 20 years & have not expected such type of customer service.

Your cooperation in this regard will be highly solicited.

Regards,
Siladitya Bose
Kolkata - 700042.
Mob:09830924425

Extract of mail:
16 reminders and 9 phone calls. But no reply.
2 watches given for repairing at Oberoi Mall Outlet Gulson Sales.

Repair Receipt no.3785 & 3786 dt.14/02/2016.
One watch replaced and one repaired. Repaired one's strip is turned in pieces as per photo attached.

Kindly arrange for replacement of watch or return money of purchase/ extended warranty. I shall be obliged if you take it as a feedback from a brand loyalist. This may be useful for your Quality Assurance department and do the needful for the existing and future lots.

Complaint- 465697

I bought a titan men's watch on 9/9/2015. Since rust formed on the strap and watch was under the warranty, we gave the watch where we bought they took a ten days of time to replace the strap and returned the watch.

After fifteen days of wearing that watch, now the gold plating is gone in some places. Do we have to go top the shop every month to claim the warranty?. Till this warranty period itself we get all these problems then what about after guarantee?

No middle class people will buy a watch every year. I really dont know what to do for this. The shop may even take another ten days to change the strap but whats the guarantee that it wont have any problem atleast for the next one year?.

Please suggest me a solution to fix it.

Hi,

I have purchased a Titan watch worth INR 8000 as gift to my Wife, with an extended warranty of 5 years. exactly 2 years from the date of purchase, We met with a minor accident and the Watch Shell glass broke. I took it to Jubileehills, hyderabad Titan showroom.

I was informed that the Company has actually stopped manufacturing this particular Model watches (Variant No 9938KM01) and Cannot replace any part of the watch due to unavailability of Spare parts for this particular Model.
If So,
1. I still the same piece of this variant in the same showroom available. How about the new customer who purchase this model and have a similar problem in couple of days. Are you going to get him a new watch ?
2. What is the use of Extended warranty for 5 years, if you cannot even supply the spare parts in just 2 years. Anyhow, Titan anyways charge for new battery. that doesn't include in the warranty, so what does 5 year warranty insure.

Finally, the showroom guys have convinced me to buy a new watch from the store, where my old watch will fetch me 70% money back (30% of original cost is depreciated) and I received a depreciation note.

Anyhow, this is not my concern at all. My Concern now. Since I got a depreciation note from the store, I tried to find a best watch ... I searched over internet (titan.co.in) and found a best suit which is also 6K + with 10% off promotion (on web store). I rushed to the store and found the same watch (Variant no. 2539WM01) available at a different price 8K+. when confirmed with the store supervisor, about the variation of price in Physical store and web store, he claimed that there is always a variation in the two channels and Online watches are very old manufactured, unsold and hence they promote them at a lower cost. ( the employee himself disqualifies the quality of the product he promotes)

I was surprised to hear that and finally decided to take the watch from Store even if it is at higher price. we selected the watch and were ready to pay the excess amount. Now, There is another twist in the story... The store supervisor again informed us at the billing counter that this watch we selected has also a promotion at the store and I cannot avail my depreciation note on it.

This was ridiculous, since the nobody informed this at the time of selection, nor the executive who briefed about the product didn't even say a word before taking it to the billing counter. There is a huge communication gap between the employees of the same store :-)

Anyhow, we wanted to take the same watch and asked for an alternative to purchase the watch using our depreciation note. The supervisor informed us to avail the watch with depreciation note and excess price after 17th July. Now, we went to the store today, i.e. 18th July 2016. Surprised to hear from the supervisor stating the promotion on the product got extended and I can avail this by 24th July. This is already 5th time, we visited the store (Gachibowli <--> Jubilee hills ). Even after sincere request to inform us on any changes, there was neither communication on availability nor on extended date over promotion.

The VERY BAD part is our Depreciation note provided by the same Titan Store will expire by End of this month and if the promotion extends on the same product for another week, then we will loose a watch worth INR 8,000 and there is no other go, since I CANNOT GET BACK MY OLD WATCH as well.

Now Can Titan people respond and act on this appropriately ASAP. Please provide the email id where I can forward my depreciation note and the model we choosed to purchase.

Please do needful.
Thank you.

I purchased titan watch 3 years back and I'm satisfied with it. But leather straps faded n torn...I'm unable to get same colored leather straps...please guide.

Deat titan ,
I have purchased sonata model no - sonata g-77029PP02J/DD927 in the month of September 2015 from pandit sudama mishra store in kalimpong and its job no is 584. Since then the watch had been repair thrice due to stoppage without any reason.. and it has been lying in service centre more than in my hand. it is so frustrating been through this situation. kindly exchange the same or resolve the issue permanently. my contact number is 7501126120.

After making a purchase of Rs 2200 watch company neither provides quality products nor service. The colour of the watch started fading in 16days of actual use. When I complained first they took 1month to answer and not a single level I.e from sales executive to store manager to Regional Head, they talk to us like we are begging from them.

They rejected my complaint by saying that product is not covered under service policy. Now at the time of framing policy is company a God? They know all the defects? Also the regional head replied that the colour fading is because of your misusage. Now which person would after buying expensive watch would misuse and will get into such an harassment? Who would like to talk & get rude replies from you? In Titan as you go to upper level authority at every stage you can experience the way they are taught to react disrespectfully.

What a shame for such a Reputed Company?And now when customers talks this way then they feel bad but just see that customer has crossed the limit of patience.

I had complained for the rude behavior of manager but still no reply on that too.. whether you provide a good product or service we can at least expect that you talk to us properly.

My complaint num:
For product - 1273882
For manager-1273524

Let see whether writing here is beneficial or not.

My contact num -9512554590

Defective Sonata watch Model no: NG7989PP01J- Ist complaint no:1278714 dated: 21-08-16, not resolved till 28-08-2016. No response from the company officials, service center, help desk team & Titan backend team. Second complaint No: 1287585 is given on 28-08-16 @ 12.35 Hrs, till today no response or feedback even after promised resolution by help line. Already 3 e-mails are written to helpdesk no response OR minimum courtesy of acknowledging the mails & replying.

This is really sad & disappointing!

I have written to you almost a week ago regarding the purchase of my watch strap but I have NOT YET got a definite reply from you! Being a Parsi myself, I am really disappointed with THIS type of after sales service from a TATA Enterprise company.

I do hope I receive a satisfactory revert ASAP.

Regards,
Mr. Rossie Ayem

Please note the email chain below:

rossie ayem
To helpdesk@titan.co.in Aug 31 at 7:36 PM
Dear After Sales Team

I required to buy an original Black leather strap for my Tommy Hilfiger Watch (Model No. TH.145.1.14.1268). I am not very sure of the model number I have mentioned so I have attached images of the watch for your reference.

Request you to kindly enclose the cost for the same. Also do let me know how I can procure it - will I get a home delivery for the same (cash on delivery) or I can even pay through internet banking.

Awaiting an early revert.

Thank you.

regards,
Mr. Rossie Ayem

Helpdesk ( TitanCare ) . <helpdesk@titan.co.in>
To rossie ayem Sep 1 at 12:29 PM
Dear Sir

Thanks for contacting us.

Kindly provide your contact number with location details.

Regards
Ramesh M Rao
****************************** ****************************** ****************************** *************************
rossieayem
To Helpdesk ( TitanCare ) . Sep 1 at 12:38 PM
Thanks for the revert.

Phone number 9987223388
Location Borivali West, Mumbai

Thanks for the revert.
Phone number 9987223388 Location Borivali West, Mumbai
****************************** ****************************** ****************************** *************************

Rossie Ayem
To Helpdesk ( TitanCare ) . Sep 2 at 10:23 AM
Hi

I am still waiting for your revert

Regards,
Rossie Ayem

rossie ayem
To Helpdesk ( TitanCare ) . Sep 5 at 6:23 PM
This is really sad & disappointing!

I have written to you almost a week ago regarding the purchase of my watch strap but I have NOT YET got a definite reply from you! Being a Parsi myself, I am really disappointed with THIS type of after sales service from a TATA Enterprise company.

I do hope I receive a satisfactory revert ASAP.

regards,
Mr. Rossie Ayem

My watch display has been broken. model ocean series|| men-77013PP02.

Sorry to say that this kind of service I will get from Titan company. I purchased my watch on 29/10/15 , but continuously problems I have to faced 3/4 times I have to go for repair. Atlast I return the watch on 28/8/16.at world Titan shop raopura Vadodara. I purchased from their Till date I have not recd any feedback from the company nor dealer.I complain my register on 15/9/16 number mentioned above.on 18/916 and 21/9/16 reminder also given on your toll number. WHenever I call person ask 48 hrs (working) to reply but you can calculate the days ,it's more than 48hrs. If I will not get reply by tomorrow I will walk to customer forum and talk about your service.

Regards
Shehwarjabeen

I have purchased a watch on 29-7-14 model number-ND1560BM01 from SHREE MARUTHI TIME ZONE showroom Bull temple road, Basavanagudi, Bangalore Karnataka. In the certificate of warranty, the warranty valid for a period of two years from this date. I have given my watch to service on 24/07/2016 acknowledgement TIN NO-29880692108 after two month from service center I got a call and told me watch is ready but I went and collect my watch without repair, my watch worth rupees 4000 after discount i am not satisfied with your service and with your company product also.

It is not a physical damage according to company terms and conditions.please do the needful as early as possible. please reply.

regards,
Sunil

Sir, with due respect I have lastly bought a watch NFN7929PP02J (A631). I want it one more and also want a set of battery for the old watch I would like to request you to inform about the cost of whole to my email. I will be thankful for your kind consideration .

How to set time and alarm on sonata sf pedometer 77040PP02? Please send me a screenshot of instructions manual on number 8120004841.

I bought a fastrack watch from a nearby store just 15 days ago. I wore the watch as usual and no heavy work or anything, the strap started to get damaged right from the 4th day of use. I would like to know if you provide me warranty for the watch because I bought it just 15 days ago. i am upset now because i had lot of expectations from fastrack brand and shocked to see the leather strap damage within this short period of use.

Had the worst experience with titan. Purchased a Tommy Hilfiger watch from viviana lifestyle mumbai. Within 4 days of purchase stopped working. And in the last 5 months it has stopped three times after purchase. I demanded for replacement but they are not ready to give replacement. The watch cost is 7995rs. Titan being a brand should be ashamed that they are not giving replacement of a watch which is not working properly since purchased.

My fastrack watch glass has been damaged, where and how can i get it replaced?

I bought an watch for 2000 rs from the world of Titan but in one year I have took this watch for atleast three times for repairing. I m so disappointed with the services of this Titan product.

From past 2 months I have given you the watch for replacement of watch belt but still it has not been done yet. so I request u to do it as soon as possible.

Totally POOR SERVICE are provided to me for my watch colour fading, Guyzz please dont buy the fastract watch ever, dis is my biggest mistake..

I purchased new watch 14 feb 2017 from jm road pune showroom. with one month my watch is not in working condition today i visited showroom they gave me ans machine is in not working condition we will replace the machine. how it is possible that Titan like branded company is selling like this product. i will suggest all my friend not to purchase anything from Titan ....i have very bad experience.

How to set the days in my watch, pls suggest.

Hi Team,

Last week there was a discount watch sales in my company premises. In discount sales, we can't check or wear the watches. Select the watch and pay the money.

i bought three watches, in that, one watch is not working. How come, without working watches are selling in discount sale. You guys are cheating to the customer. it is really bad. Titan is a such a big company and cheating customers, it is really petty.

I showed the watch in service carter, service centre people are saying, the mother board of watch is gone.

Do let me know, if you want i will share my bills.

I am going to file a case in consumer court.

Thanks,
Gourisaankar.

Dear Sir/Madam

I would like to draw your kind attention towards the purchase of a watch from one of the stores of Titan- 'The World Of Titan',G-22,Sec-18,Noida.I bought one watch for my daughter on23rd April 2017 from the above mentioned store. Model no of the watch is 95035SMOLJ. within a week I have noticed that the strap of the watch is defective. I took the watch to the dealer to show that defect. Dealer referred it to the person who deals with the repairing cases. After little inspection that gentleman came up to the conclusion that it was damaged and it is ours (customer's) fault and the strap needs to be replaced which costs something around Rs 1250.00. but I am not satisfied with this . If the piece is defective & in my case it seems so,than the company is responsible and it is its duty to replace the strap without putting any extra burden on customer.It is quite possible that the defect was overlooked at the time of purchase. I am quite disappointed Tata is such a big name and I am sure that company will never take such step which demotivates the customers.

I would like to request you again to replace the strap free of cost otherwise years old faith on company will be lost.

Warm regards

I newly purchased SONATA NH7988PP02CJ watch, but company name not including in this product, SF is printed on the display and back side of watch also... This is original sonata product or not ???

Such a poor and delayed service, fully dissatisfied.

Sir/ madam,
I have NC9335PP01J model watch, its belt is broken so I want one belt. please inform me.
Thanking you