smartcare@godrej.com: Godrej Appliances Customer Care Email

I am writing to bring to your attention a significant issue regarding the Godrej Split AC (5-in-1 convertible cooling 2023 Model 2 tons) that I purchased on 28th May for INR 40105/-. Unfortunately, the AC has been malfunctioning and not providing any cooling for the past two weeks. Despite my multiple attempts to contact the consumer complaint helpline, I have received no response or assistance so far. I have also made numerous calls to the manager Ms Dalbir Kaur at 7814136882 and Assitant manager at 7527865768, Mohali-based service center, requesting a technician visit, but to no avail.

This persistent issue has caused great inconvenience and discomfort for me and my family, especially during the scorching summer heat. I believe that it is unfair for a newly purchased AC to stop working within such a short period, and the lack of response from your customer service team and service center has added to our frustration.

In light of this, I kindly request your immediate intervention to resolve this matter. I propose the following options:

Send a qualified technician to inspect and repair the AC at the earliest.
If the AC is beyond repair, provide a replacement unit of the same model or an equivalent model with no additional cost to me.
If neither repair nor replacement is possible, initiate a refund for the full amount paid for the AC.
I trust that Godrej, being a reputable and customer-centric brand, will take prompt action to rectify this situation. I urge you to address this grievance as a matter of urgency and provide a satisfactory resolution to restore our confidence in your products and services.

I look forward to your immediate attention to this matter and a swift resolution. Please acknowledge the receipt of this email and provide a timeline for resolving the issue.

Thank you for your understanding and cooperation.

I have lodged a complaint (F2608802833) through customer care on 26th August. 2023, but the problem is still not solved.

Godrej Service Engineers visited thrice but the problem was not resolved.

dear sir hod department godrej washing machine six months purchase above technician visit part deft not in claim in warranty request no 755837.