customercare.cng@igl.co.in: Indraprastha Gas Customer Care Email

Dear sir
Mistakenly money is transfer in your branch of I.G.L. sarita vihar new delhi. Kindly check it. Today at 6: 42.

BP number- 4001406252 and Mobile no-8839728305 and E-mail ID-vivekbillowria @gmail.com. Document uploaded about One week. not verified till date. Calling customer care ten times to verify my document and send link for payment. Reply that we will send the link in the 24Hrs and within two to three days your connection will be activated. After wait for two more days again call the customer care for the same issue and got the same reply. What is to be done for this connection, please explain it is easy for me, I am fed up with such type of service you are going to provide. Your early resolution/response will be appreciated and is helpful to customer.

I did not not found my user ID on the site.

Dear sir I am interested to cng pump filling station open krne
Mr. kuldeep vill.kharola teh.kotkasim dist Alwar rajasthan
Mobile no 9079877404

Mistakenly money has been transferred to the branch of CNG pump near IP extension patparganj, Delhi .
Timing of transaction - 07:16 PM.

My BP number is 4001439668 and my new PNG installation was done last Friday 3rd June 2022. Since then there has been no updates/visits for enabling my gas connection. I have been calling up customer care for the last 4 days only to hear that no details regarding installation has been done from backend and each and every time I am asked to run outside and give the meter number. I have made almost a dozen calls now and if my connection is not enabled by today, I will escalate the matter to the highest authority.

Sir Dadri road near Peripheral Expressway, your igl outlet not excepted igl smart card.

महोदय से निवेदन है कि आवेदक देव मणि शुक्ला का आईजीएल कनेक्शन दिल्ली पुलिस कॉलोनी सेक्टर 16बी द्वारका में बीपी नंबर 4000598289 क्वार्टर नंबर 9 है, मोबाइल नंबर 9415874620 है

आवेदक का आईजीएल कनेक्शन 9 अगस्त को स्थायी रूप से काट दिया गया है, जिसका टिकट नम्बर 9906913192 है, आवेदक को दिल्ली पुलिस स्टाफ क्वार्टर छोड़ना है। एनओसी की आवश्यकता है जो अभी तक प्राप्त नहीं हुई है, अतः श्रीमान जी से अनुरोध है कि कृपया जल्द से जल्द एनओसी दें ताकि आवेदक दिल्ली पुलिस स्टाफ क्वार्टर छोड़ सकें।

Please can you check my one year bill of igl i am from Ghaziabad.

Staff abused fight with me and stolen my phone. I will file cause against him in court today the CNG pump location is sector 72 gurgaon near vatika chowk indraprastha CNG pump.

Dear sir, good afternoon. please solve my problem about the pending gas connection.

Your area outlet office raised a bill of Rs. 1630/- domestic uses without taking proper reading. It is really very surprising without taking reading of igl meter, how can your office raised a huge bill . Kindly take appropriate actions against erring official and forward igl bill after taking proper reading.

My BP No. 4001714665 and mobile no. 9026012882 Email Id-shishirp088 @gmail.com

The address mentioned in the application Qtr No. 398, First Floor, Type-II, CPWD COLONY, Timarpur but Request for new connection in a Govt. Quarter which complete address is Qtr No. 398, First Floor, Type-II, SECTOR-4, Timarpur, North Delhi-110054 Landmark-NEAR BALAK RAM HOSPITAL BUS STAND TIMARPUR
Area-(For): Type-II, CPWD COLONY, Read: Tpye-II, SECTOR-4

Documents uploaded and Security Deposit of Rs 1000/- paid but no technician visit for enabling gas connection. Calling customer care many times, reply that no details regarding installation has been done from back end.

Dear sir
BP no 7000374591
Complaint for same issue (pending new connection installation)
(1) Tkt no 9907718166 dt 23/12/22
(2) Tkt no 9907736292 dt 26/12/22
(3) Tkt no 9907781831 dt 02/01/23
(4) Tkt no 9907741775 dt 04/01/23
(5) Tkt no 9907797392 dt 05/01/23
(6)Tkt no-9907820157 dt 07/01/23
(7)Tkt no-9907833063 dt 09/01/23
(8)Tkt no-9907820157 dt 10/01/23
(9)Tkt no-9907820157 dt 11/01/23

Complaints are closed, without resolving(connection/meter installation) the issue. Please take necessary action to resolve the problem

Regards
SHOBHIT KUMAR PATHAK
13/1167, Vasundhara, Ghaziabad UP PIN 201012

My BP No. is 4000249742. Can you guide me to the procedure to get the refund amount due to disconnection of IGL Line. ASAP

Since 17.04.2023 igl has not installed connection. gas pipe is available in service lane of new rajinder nagar double story..many complaints at igl helpline but no body in IGL IS TAKING CARE. It seems no corporate governance exists in igl ..No email id of cmd, director or deviance committee is available. Security of rs 7000 is paid against each application. Strange that bypl or djb have installed meter in seven days. But poor governance and system failure in igl will force consumers to adopt malpractices. Centre govt or state govt or lg delhi should consider the other distributor/ operators of png gas distribution. Like desu monopoly broken by tdppl /bses/bypl. Igl management should enhance sale network by issuing new connection resulting gas connection/sales.

Dear IGL Team,

Refer attached screen shot for modification in Ramp outside my house for your reference for needful correction at your end.

Thanks & Regards,
Sushil Narang

In reference to below email & ticket no. 9909301585 & 9909314133

To IGL Team,

I have registered a complaint to which no resolution has been provided yet.

Problem:- " Please see attached image. Due to the connection, the steps have been extended. This causes a lot of trouble for movement of cars of neighbours since its a small street and every space matters. "

Some people co-ordinated on call, but never visited my home. All of them advised different things on call but never gave a solution. As per them

a) Ram Das - +91 8800447237. He denied that the work can't be done now since the Gas is live in pipe and they can't touch it now.

b) Nitin - +91 7906885200. He agreed to undertake the work but in his personal capacity and asked us to bear the cost of everything + some chai paani for him.

Since the beginning of pipeline work I cooperated with your personnel. I have even allowed to put IGL yellow mark stone in front of my house but now I am completely frustrated with your team.

Solution Intended:- " Kindly arrange for visit of experienced person and get the work done. Also if it can't be done then sadly I request you to dismantle the connection because I can't take rivalry with the neighbours for such a petty issue. "

Looking forward to your support.

Regards,
Mayank Narang
9654200692
9210732764

Dear sir/madam, i want say that i complaint to your service provider. they seen the site for new connection of our house but they are survey for our house but i dont receive any type of issue. Send me the problem on my email, why you cant provide my application on front of your senior.

Regularly complained remarks in complain book,than after no improvement is found. Its again last visits, it is observed that the followings
1. Poor presence of staff,lame excuses are found in response if asked why unattended points.
2. No trained staff, no dress indicating, that person belongs to Pump staff.
3. Cards payment machines are rarely 1 or 2 out of 7-8 points, keeps customer waiting.
4. Staff behavior is poor etc.

Such types of issues are very regulars found in this pumps, more ever founds that no improvements are found after lodging continuous complaints.

Request to seriously look into these issues, further to avoid more irritations.