support@lenskart.com: Lenskart Customer Care Email

my order no#1202242059 , i did not find the product impressive as well as size issue are their with product. Whats the correct procedure to return the product back to lenskart?

Lenskart customer care is not picking up the phone and not able to find the procedure to return, as no convenience in returning the specs as thy don't want to give money. so they should give easy procedure and a number that we can make call to.

i need to return my order but i am not able to reach lenskart customer care service.

I have placed an order on 10.07.15 (order no. 1203230919) and even after 17 days i have not received it. This is the most worst service i have ever faced in any online firm. M/s Lenskart has visited our office and after a check up i have placed the order and they assured me the delivery with in 2-3 days but they failed. Also i have not received any call from their side for the deliveries. In future i will never place a order on Lenskart also i will tell others to not to buy any product from Lenskart.

Glass handle near the temple broke within 6 months. Please let me know what to be done . order no: 1202041648

whenever we call you on the given number there is a long waiting and no reply or call back only to get our satisfaction you'll call us for points that's too bad and it creates a negative feeling about lenskart. My complain is yet i have not received my credit points or store credit as i need to place an order for another glasses

I ordered to give me a bifocal lens but its not the bifocal lens, so I want to change the lens please replace my spectacle. My customer I'd no. Is 1203505978.

I ordered a sunglass and along with that by mistake other regular spectacle (which i have not checked for size) was ordered..please help me out to cancel my order no..1203669738

Today I got my order no #1203706608 and when I opened the packet lens was cracked so I want to replace this by a new one.

I had received a eyeglasses today evening 6-9-2015. I received a defect product. It contains so many scratches and in 3parts the coloured had already went off. its looking like someone had used it and sent that to me. I am not at all happy with this product and want to return it.

I want to cancel my order but there was no option for cancellation please cancel my order.... plz

Quality of the delivered product is not good. So, I have sent a email to support@lenskart.com to take the product back. Let's see how quickly they respond. I am keeping my fingers crossed because other people on this forum had horrible experiences with this company.

Right eye : sph 2.00 cyl : 0.50 axis : 180
Left eye : sph 2.25 cyl : 0.50 axis: 180
I received my glasses with incorrect specifications, axis of both the glass is the wrong. This is very bad service by Lenskart and i didnt expected it from them.

Can we buy our first frame with zero power lens or we have to pay even we get zero power lens for our first frame.

The frame i have received was cracked, so I want to replace this by a new one.

The specs which I 've received had the wrong power and when we are calling the customer service, then they're saying that they won't give back the money but, instead, they'll give it in my lenskart account. The frame size is also very big. I never expected that from lenskart.

My order number:#1204283985 has been ordered on 18/1/2016 vincent chase lumineers vc 1432 black yellow C5 eyeglasses-product id:112518. I want to exchange the specs please tell me the correct procedure to return this.

Is there an option called cancellation? I am not sure! I want to cancel my order number 1204420249. Thanks

I purchased a Rayban eyeglasses on one of ur lenskart outlet (velacherry) on 13/10/15. After 4 month there were any scratches and quality of lens is too bad. Wen I purchased these lens they told these has scartch resistent and 1 yr warrtany. I made a complain about these but they r not properly responding. So please replace my lens.... Order no 382846.

2 month ago I purchased 2 pair sunglasses (order no:1204297404 paid cash on delivery rs.1496) from lenskart on dated 21/01/2016 but I returned because they not fit on my face and claimed for the refund for the amount of rs.1496 but after 2 month amount not credited in my bank A/C till 16/03/2016. I call so many times in lenskart customer care no. they always said please wait for 24 hour our department call u and update the status but no body bother about this matter and no call from there side. i am just wait wait…. Always. Please help me to refund my amount.

Regards
Ajit Agarwal
Phone :9210595080
Email: ajitagarwal73 @gmail.com

I got an damage product full scratch on glass. I want my money back. 1204642872

I would like you to cancel my order # 1204692280, immediately as did not want to place the order in the first, an there is no option on app to cancel an order

Received the sun glasses bearing order #1204686363. however the received glasses did not satisfy my taste. Hence need to return. Please get back to me on my mobile 99800 10150.
Thanking You

My Lenskart specs with power (progressive) frame has broke / lens hinges came out with side support suddenly . what to do now, were is repair / replacement shop. It was delivered to me in first week of April 2016.

My order number 1204673176 dated 27/03/2016.

I have ordered a frame which has power of -2 and I have selected the size medium but medium size is not fitting me... so I want to exchange medium one to small one. I have gone to your app but it is not returning, and I have got this delivery on 4th august 2016. It means I have 14 day policy. Please help me!

My sunglass frame is broken so pls change my frame/frame handle. its a warranty period. my mob-7765918878.