feedback@vipbags.com: VIP Bags Customer Care Email

Dear Sir/Madam,

I purchased VIP luggage on 12/01/2018 using SBI Debit Card. Till date no cashback received. Purchase details are as follows:

Store: NGB Enterprises, P-156, C I T Road, Scheme VIIM, Ultadanga Main Road, Kolkata - 700067, Near Ultadanga Crossing (Beside P C Chandra Jewellers)
Bill No.: E11S17/1724, dated 12/01/2018
Customer Name: Diya Sengupta of Barrakpore
Mob: 9748835449
Used SBI Debit Card no.: 622XX1467 of Madhusudan Chatterjee (S/B A/C holder of SBI, Chatterjeehat, Shibpuo, Howrah - 711102 (SBIN012459))
Mob : 933043694; e-mail : madhusudanchatterjee @yahoo.co.in
POS : 470000075832934
txn#974409

Regards,
Madhusudan Chatterjee

I purchased a VIP suitcase on Feb 3 2018. I took it along with me to the US for the first time in July 2018. Unfortunately, the suitcase is coming apart on all sides - the wheel is sliced off, side handle stitching is coming off, zip handle broken. I am customer of VIP for the last 25 years and have bought dozens of bags but never have I seen such a poor quality bag. I have deposited the bag yesterday at your VIP factory outlet MGF Megacity Mall, MG Road, Gurugram. I got the reference no. SF24401 by SMS. I have made a request to honour the warranty and replace this defective suitcase with a new one. This has shaken my faith in the VIP brand.

Worst service i purchased one month back after my bag broken still 40 days still I have not get my bags worst sky bags, this is first time. I have purchased never ever I will buy vip and sky bags future.

I have a complain to vip kankurgachi Kolkata store because the given me damage product and now he is giving me excuses pf warranty.

Sir,
I, Mr Nathuaa Ram have purchased a suitcase on 06 Nov 2016 of Rs.4119/- with warranty period of 5 year. Now I have to change this cracked lock but I have not found any shop regarding this. Kindly give me Mobile No of customer service near by Delhi Cantt location so I can replace this suitcase front lock.

Thank you sir,
Nathuaa Ram
Mob no 8368079332
Old vrc Shankar Vihar
Delhi Cantt-110010

Bad was damaged on washing.

Sir, I have purchase a zip small bag with trolley facilities one year bag from one of your agent from imphal. Recently while traveling from imphal to Delhi the lock attach to trolley has broken. kindly tell me where shall i get repair the same in imphal manipur.

Dr.Rajmani Singh
Professor
Manipur University.
9612154739

How can I wash my bag, whats the best way to do it?

Using a VIP Sit-Case (Soft /Trolly Type) for some years. Recently the Chain of the said Suit-case Not Functioning. Please indicate your shop near my residence at Netaji Nagar, Kolkata-700040, where I can get repaired/replaced the Chain of my above Suit-Case.

Bijoy Bhowmik,
236 N. S. C. Bose Road,
Kolkata - 700040.
Mob : 9836749787

My VIP bag lock is damaged.....and warranty card is gone. Please service this bag.

Sir,
I had purchase one vip bag with framing lock system on 23.11.2018 via invoice no. W09518/1227 amount Rs 6350.00 from M/S Luggage Mart, Baroda, Gujarat. I found your framing lock system is not user's friendly still some design improvement required. During recent out station travel I faced lot of difficulties while operating this bag for closing and opening.

After return from my outstation vist I approached to the dealer. He is attending the complain and will change one lock. My request is to replace the back with normal / conventional lock system.

Thanking you.
Yours faithfully,
Kishor Kumar Arya
Vadodara

We purchased two Aristocrat suitcases from D Mart Peermuchella,Zirakpur Mohali 140603, vide bill no.-140204012-003488 dt. 28/04/2019,but e registration is rejected because of BLURR image of bill/warranty card.This is because D Mart Persons put two stamps Hindi & English on the warranty card ??This is Not Customer fault.You can register my purchases with details of my Bill,or instruct D Mart to issue me new warranty card.Treat it as Urgent & confirm.

Bought a bag and is started having multiple problems well within the warranty period. When taken to the store, the person behaves as though we have committed a crime by purchasing the bag and an even worse crime by claiming the warranty, and is very lazy to answer our questions or take note of the problems.

Finally got the bag back after 15 days and some of the problems are still not set right. When he asked he says come back later when the problem worsens. When I questioned that response, he with a bad expression and interest agrees to take it back and return it later after another period without even registering the complaint again. He does not accept the mistake made and behaved very arrogantly. When questioning his actions he shouts out loud and accuses me of being impatient. Surprisingly I have seen only that one person in that store. Very bad way of treating customers.

A similar case of faults occurring before warranty has been faced by my family members also.
Very poor quality of products and even worse customer service.( Mysore Urs Road store) AFTER THESE INCIDENTS I WILL NOT RECOMMEND VIP TO ANYONE.
Very disappointed with VIP.

Dear sir,
We have purchased VIP briefcase. and its locks not working properly. so please arrange engineer for its repair.
thanks

I, suraj prakash have purchased a bag on 5 may 2019 of Rs. 2400/- with warranty period 3 years. Now I have to change. This bag is damage so I can replace this bag.. So poor quality.... Thankyou sir.

Help me for issue a ticket no on9012936369 for complaint against VIP duffle trolley bag 65.

My VIP bag is damaged.....and warranty card is gone. Please service this bag.

I’m Anant Mishra, i have purchased VIP bag, from (Rewa Madhya Pradesh) as date on 27th October 2019. Model is (droid plus 03 Backpack 47 blue ) & Retailer name is Ishwar Bag House Rewa. But retailer was handed over to me with minor damage piece, in backside of the bag, my current location is (Gujrat Ahmedabad). i informed to retailer in same day, but not service of VIP Industries Ltd. giving Warranty.

Thanking you.
Yours faithfully,
Anant Mishra
Ahmedabad
Cell Number :- +91-9752625643

HI Team,
I have purchased vip trolley in impossible offer days, i got an authentication code now i am going to book flight it is showing:-- we are unable to process your request now, EC-450 --:error. also trying to call and mailing at their contact but no one is responding. kindly help us here how can i proceed this further.

I had to deposited my trolley bag on 1st of Feb 2020 @ VIP lounge sector 18 Noida. Bought this bag few months back and later I found the manufacturing defects. I was ensured that I will get the replacement within a week. Its been almost 2 weeks, still don't have any update. I am keep calling the store and customer care team with no hope.

I was under impression that VIP is very OLD and TRUSTED Brand but this recent case has shaken my trust. I would request the VIP team to help me to get the replacement soon. Service SF_Ref No 175910.

Thank you!

My name is Ganesh Pahade Mo.7987612064 have purchased 3 VIP luggage bag price 18760/- with the warranty period of 5 years. Now after some time bag wheel is broken, after raising the ticket when I reached the repaired store(Anshan plaza Vaishali Ghaziabad (Delhi-NCR) ) then storekeeper talk unprofessional way & hampering Bought a bag and is started having multiple problems well within the warranty period. When taken to the store, the person behaves as though we have committed a crime by purchasing the bag and an even worse crime by claiming the warranty, and is very lazy to answer our questions or take note of the problems.

Very poor quality of products and even worse customer service. (Anshan plaza Vaishali Ghaziabad (Delhi-NCR)) AFTER THESE INCIDENTS I WILL NOT RECOMMEND VIP TO ANYONE. Very disappointed with VIP.

Sir..I purchased vip Aristocrat bag from nearby shop in November 2019.. During journey front zip runner broken. So please help me in this regard...Hope u may sort out my problem soon.

From past several months the wheels of my bag has worn due to which its very difficult to carry the bag. To get the wheels i contacted the customer care several times but nothing happened. On 6 Sep i had to travel and i again tried and told my problem to CC. I was told the company will call back after sometime. I was contacted and i explained my problem again, he asked for warranty card etc of the bag which i send him over. But still there has been no resolution of my problem.

Two years ago a vip aristrocat bag was purchased from Big bazar Dharmata Kolkata but the number of unlock the bag was not informed by the seller. Now how i can able to unlock my bag?

Inform service center vijayawada Ap

Poor trolley bag, lock problem and wheel problem. Also service is not good.

My VIP bag was purchased in 2020 with 5 year warranty. the wheels of bag broken and not running properly. I was go to VIP bag show room to change the wheel in jagatfarm VIP bag show room grater noida on date 05-12-2022. the worker and showroom manager said to me your bag wheel will not be change. if you want to change it, you will pay amount of 950 rs for it, my bag was in warranty period. The wheel quality was very poor. if company can not change the wheel in warranty period why give warranty of 5 years. I changed the wheel and pay 950 rs, only after 1 days the changed wheel is not running properly. so i suggest people to don't purchase VIP bag, very worst quality.

I purchased a trolley Skybag from Pune with 5 years international warranty and it's one of the roller stopped working so I visited the local service centre i.e., Beauty Luggage at Ambedkar Road in Ghaziabad and they asked lot of questions so I understood that they have no intention to provide post sales service but someone I was able to register a ticket on the website and submitted the bag for repair at the same centre.

They informed me to collect the bag after 2-3 days however I re-visited after a week and bag was not even touched by anyone and they put the blame on company stating that company is not sending anyone to collect the bag.

Since, I was able to understand their intention for not supporting customers who are coming to ask for warranty services wherein their prime focus was to assist the new customer who will give them business.

My only point is, company should make a dedicated service centres to assist customers with warranty services instead of routing them to sales shops as they don't put even slight effort to provide service.

I had a pathetic experience at Beauty Luggage at Ambedkar Road in Ghaziabad and immediately I bought American Tourister trolley bag.

hello sir/madam,
I purchased one black aristocrat bag from flipkart on 06 may. we travelled to u.s.a on 16th may and while on return there were damages to bag. Also ,we have 5 years warranty so what are the further procedures to this.