vespaindia@piaggio.co.in: Vespa Customer Care Email

I am not interesting your new model vespa sxl and other. Plz i require orange color in vespa S.

TO
the customer service of vespa.

my name is mahammed akbar, i have taken vespa two wheeler in the show room of popular automotives in koritapadu,guntur.but i have a 4 problems in my bike,those are the sound of engine was very high, less pick up and the fuel meter was not working properly also the bike body has loose sounds. These 4 problems are i am facing from my bike purchase date onwards. Already i have completed 6 services still i am facing those problems. I already inform to the dealer but there is no change at all. If you can solve this problem ok otherwise i file a case in consumer court. my bike details are AP07CY1786 and the choice number MET0000JATB003288 and the engine number M440M3004955. so please check this complaint.
thanking you sir.

My name is Archana Yogesh Deshmukh, I have taken vespa two wheeler in the show room of Nagpur (M/s. Unnati Vehicle Pvt. Ltd., Nagpur). I have a problem in my scooter, that is front shock up of my scooter in not working properly due to that problem friction in one side of tyre. I already inform to the dealer but he said for this problem cost will be accorded of Rs. 5000/-. If you can solve this problem send me reply at the earliest.

I replace the shock absorber of Vespa Scooter on 15/10/16, job card no 7617 from Bhawani Auto. I payed Rs 1500/- receipt no 4254. My scooter no PB08 CL 0430 Jalandhar Punjab. Now there is a problem again in rear shocker, so plz check the shocker.

Dear Sir/madam,
I took a new Piaggio Vespa LXL 125cc ( drum brake option) and it made me a smooth ride and ran around 1900 Km On 2nd November I am riding for local shopping purpose with a limited speed of 30 km/hr. Unexpectedly I met an accident with an auto driver ( wrong entry).

I might have avoid the funny accident which I met is due to poor drum braking system ( I applied full brake lever even though vehicle not stopped in minor speed). At the same time front mud guard got damaged and it costed around Rupees 1600/- and escaped with small injury. One more notification while starting in the morning brake was in struck condition for few seconds and releasing automatically. (first ride in the morning).

Regarding this above issue , I discussed with the service dealer, i not even get a proper technical answer from him. If you company people started selling like this failure drum brake system vehicle and if it happens anything wrong to my life ,who is responsible. So I kindly request you to,not to sell a failure vehicles in the market .

I am living a Simple Pretty life- not to waste with ur vehicle.

Chasis No: MET0000 AAVF076078
Engine No: M449M3147074
Reg No; AP31DY 5752
Mobile: 8333845649

My self preeti singh. i am very disappointed with the service. Inspite of giving the problems in writing , most of the work not completed. i came to my office and realised the problems remain the same. I am a working lady and it is not possible for me spare so much time in going up and down to the garage .please arrange to pick up my vehicle, and deliver it back after rectifying the problem. This vehicle is very disappointing. A lot of problem arises very frequently.

Costly scooter with no customer service at all, never gonna recommend them to anyone.

Your company should provide and launch new model design scooter for indian market (low price about 55000-65000 RS) and ur company always sale old type design scooter and high range amount scooter. you should provide in your scooter new function just like combi brake, led tail light, fully digital led display, tubeless tyre, led head light, led indicator, in built mobile charging port, gps etc.

Hi, i am Abdul Aziz Ahmed Shaikh i had purchased a PIAGGIO VESPA ELEGANTE 8 month ago This is to inform you about the service done by SONIYA MOTORS PVT LTD. at Thane under the supervision of their service manager.

The vehicle has been done service but the time of service it was in good condition but when its was delivered in worst condition the scooter was skid and the right side of the scooter was damaged and having dent. i informed the manager regarding this but the manager is not ready to here they are saying that is old. i cant understand when given to service they checked the vehicle in report they didn't mention if it was old. they should mention same in the report while taking to service, before delivery they had checked the scooter it was in without dent. As i am a staying very far from the service center and also asked him he told me to come after four days we will take irresponsible action. Now the vehicle is with me which is very disappointed and very unsatisfactory about the service given By SONIYA MOTORS PVT LTD. THANE. I SOLICIT THE PROPER ACTION TAKEN ON THE SERVICE CENTER FOR THEIR NEGLIGENCE SERVICE SINCE THEY PAY NO HEED ON MY REQUEST.

You can contact me on my mobile no.9821095867.

Dear Sirs,

I bought Vespa SLX 150 in November 2017. I am satisfied with the overall performance of the vehicle. However I find the side mirrors are too rigid and could not be adjusted correctly to view. I went to the service center and asked for help. But it is still the mirror is very unfriendly and not meeting my requirement.

I have never experienced such uncooperative and rigid mirror in any other scooter of this type. I shall be thankful if you could help in this regard.

The engine's noise is also loud.

Regards,
A Thayalan

Dear sir,. 08/03/2018
My name is V.Balaji Prasad residing at guntur city,recently I purchased Vespa scooter of model vxl (high end) from M/S populare automobiles located at koritepadu. I preferred this vehicle as I'm fond of Vespa company but this led to total disappointment as I went to outlet for third servicing out of surprise dealership is changed to Alavala motors now located at Amaravathi road, totally disappointed with this act I offered scooter for servicing as fuel meter (digital) rear view mirror is not holding properly to the stem and as I asked for the same mechanic replied that that the quality of the same is inferior (threads not proper). Mileage is giving around 28km/ litre. I request your esteemed MNC company to look into the matter and take necessary action immediately as it might defame your company's reputation. kindly oblige n do the needful.

I have bought my vespa from kaayan motors (pune) but suddenly for some issues he closed hi showroom and my helmet was pending with him but then he gave me a helmet but it was yellow colour and my vespa's colour is white so please help me to get the colour I needed from the nearest showroom from my place is motolex (pune).

So please help me, so I can collect it from them and I till have not used the helmet and it is as it is.

Engine Number-M449M31xxxxx
Chasis Number-MET0000DAVH0xxxxx

Sir accelerator cable are not available in showrooms service all in the Bangalore from the past 2 months. What is the problem?

First day itself I get a smell from the engine because of that I return to the company dealer and said about the complaint.The dealer said to me,the smell is coming from the engine oil while running.Secondly at the time of FIRST SERVICE I asked to him second time. He replied me in same manner with any seriousness.

Before my first service my friend bought a new same vehicle APRILIA 150 from same place.Then I ride that APRILIA i can't feel any smell. At the first service I also tell about leaking of oil from silencer. They do not reply any answer.

Bad performance vespa customer service.

Chassis No. MET0001AAVC046089
Engine No. Mv11M3047768
My mobile no.7025827516

We are requesting to you that we have bought a bike from the (kerala-Thrissur) kuriachira dealer AVARAN ASSOCIATES 12/546.The name of the vehicle is APRILIA SR 150.Now this vehicle become ENGINE COMPLAINT. So replace my engine or the whole vehicle.I have send emaiĺ this (vespaindia @piaggio.co.in)to this email regarding my complete.But i didn't get any response from the company.It's my last warning or else I will STRIKE against the kuriachira dealer associates. In front with flex.I need to get replay before two days.Now this vehicle is on the agency (became 25days).

Complaint
1) From the first day itself I got a BAD SMELL.
2)Then it start OIL DROP from the SILENCER.
3)Finally it started to arrive WHITE SMOKE from the silencer.

Hi, I have purchased Vespa XLS for that dealer has taken 1.10 lac and provide only 0.98 lac invoice only after that have trying to connect many times to dealer and customer care as well but not getting any reply and after 2.6 month have not received the vehicle number and RC book as well. Vespa service is worst in any of two wheeler vehicle and we are ending up more amount compare to others and not getting services as per that. Either they can discontinue the brand if they will not able to provide the proper services.

Berhampur Bikes,GANJAM,ODISHA Do Not Accept my VESPA SXL 150 complaint Last 1 month 3 day my reg no OD07-X-1606 and new vespa 125 Reg No od07-Y-1606. So kindly pl. inform to show room and inquiry details. yours faithfully Me. JATIN PRASAD PANDA RAM NAGAR 5TH LINE , Chatrapur, Ganjam Odisha 761020 Ph No-9861151946, 9437917770, 7992849198, 9078378756.

From the day one I buy this bike iam facing handle problem . Your dealer are saying this is not a big deal and all. They repaired my bike 3 time in one month but still their is no changes I buy that bike from Bansal auto Dehradun Uttarakhand and it is only one month old.

Sir, we have taken delivery your LML Vespa vxl 125 Scooter from your Distributor Shri Muthuvel Murugan Motors, Erode, Tamilnadu 638011as we are the 3rd generation who are being very loyal to Vespa Scooters from my Grand Father, My Father and mine also. Because of very fond of your Scooters we bought one LML Vespa vxl125. vide Shri MuthuvelMurugan Motors Invoice 1528 dt 24.11.17 Engine No. M449M3156818, But we have been deeply disappointed with your LML Vespa vxl 125 Scooter, Since the Scooter taken delivery from the Show Room THE FUEL LEVEL INDICATOR IS NOT FUNCTIONING PROPERLY. Because of its total failure we have been so much confused in the fuel filling and prediction. Though we have made 3 services so far respectively 26.12.17, 05.03.18 and 27.07.18 with this major complaint lodged with your show Room Job Card, the fault is not rectified. It is too much regretted.

So we have been constrained to bring this issue to your kind notice. So advise your Distributor to rectify this problem in the next service without fail. We heard generally every where in Erode the Fuel Level Indicator in this particular Model, is totally failure. Please keep this issue in your kind perusal, and do the needful to save your reputation. Thanking you,

Expecting your favour in this regard,

Regards,
Arunmithun traders, 9443738048

Complaint: digital fuel indicator showing erratic reading & low fuel average 35KM/L

All the hopes and expectation from a premium segment vehicle are shattered; I feel being cheated after paying more for digital fuel indicator for better comfort and reliability.

Details of Vehicle and Complaint:
Date of Purchase: 5th June 2018
MODEL: VXL 125, WHITE
Dealer Name: PV Motors
Place: Avinashi Road, COIMABATORE
Last Service Date: 4th Dec 2018, 3602 KM, 7 Levels as per Gauge (Refueled Full Tank)
Current Reading: 3639 KM, 5 Levels as per Gauge

Service Feed Back: Mr. Shivakumar Service manager is irresponsive, Rude and Misleading
A. He Misbehaved with me while insisting to rectify the rout cause during last service
B. The complaint was logged 4 times since purchase every time he is misleading us by asking us to come with full tank. I have told him that full tank.
C. He says his job is only to attend the complaint; he can’t help if the problem is not resolved.

Sir, i live in dibrugarh, assam. I have a vespa s125 scooter. I face many problem because we dont have a service center in dibrugarh. please try to make a service center in dibrugarh town.

Sir,

With do respect I have plea that I am one of your customer having Vespa Scooter Model No. VXL125 (UP78 AK 2747) ( OWER NAME: AMARPREET KAUR BEDI ) Purchased on 2years ago from M/S GNV motors Kanpur, which was Co showroom of M/S GVN Motors Lucknow as per informed to us. Now Showroom has been closed long ago and had no service center then. Due to that I serviced my vehicle else, Now few days back a problem came in sort of rear wheel jamming, which is causing lower fuel average.

A newly opened showroom cum service center named M/S SCA AUTOMOBILE PVT LTD. at juhi Kanpur, inspected my vehicle and informed me that I have wheel jammed and miling issue which will cost around Rs5500 And my vehicle travelled only appx. 7877 K.M.

Is it possible a wheel of such a reputed company get damaged in such a short K.M. and I am just travelling few k.m. in city limits in heavy traffic, Then when I asked for reselling it they have putted a cost of rs 20000.00 in such a short time that was shocking to me rather showroom Auth. person again says if I purchase another vehicle of same company then they will accept it in higher price I was bit confused that such a reputed company persons talk like this, I am very annoyed with this issue. Kindly check my issue and necessary action and do pursue me.

Waiting for your response.

Scooter complaint
My name is ashutosh mishra, I have taken vespa two wheeler in the show room of warangal telangana (M/s.milano motors2414 ram nagar hammamkonda warahgal telangana). I have a problem in my scooter, that is front shock up of my scooter in not working properly due to that problem when ever i am applying brake abnormal sound is coming and friction in one side of tyre. I already inform to the dealer in every servicing now it is 8th paid servicing but now he is telling its shocker is week and oil is leaking. due to my faith in vespa scooter i have purchased such a costly scooter in the market, but i am disappointed. Kindly help me. If you can solve this problem send me reply at the earliest.

It has worked nearly 10 months properly but completing after 10 months the battery has became down and it is not starting. when we given it to showroom they are saying that we dont know what is the problem was then who is the responsibility to solve it we are thinking to return it back or please respond fastly.. thankyou
Email: tejasrikotipalli1 @gmail.com
phone: 9951512422/9515177828

Hi,
I am SASIKUMAR and this os to inform you about the worst experience that I received from Vespa service center Seetha Motors. Today morning I contacted the service center to inform that my scooter is in such a condition that it cannot be started, whether they could come to my house or not and then they said that they will surely come and many hours passed and there is no attention from the service center and I called them once again then also they said that they will call me and till now they neither tried to contact me nor came here .Still I tried to contact them again and then they said that they can't come today and asked me to call later .What could I do now..I am not able to go out because of this condition of my scooter Vesap. So will you please take necessary action against Seetha motors.

You can contact me on 9447705073

Sir,

Vespa SXL 125
REG NO: KL 67B 8211

I bought my Vespa SXL 125 on last September 2020. But my experience from the dealer (Motobrand, Kottayam, Kerala) was very bad.

1. They made a big mistake on my RC details while entering in Motorola vehicle registration process. Enter wring Pin code. After getting my RC book they didn't accept this to correct that.

2. Manufacturing defect: My Speedo meter is working wrong. Its speed is high. And the fuel gauge is not working. I informed to them while in periodical service. But they didn't accept it as complaint.

3. Now I found a small crack on Vepsas plastic part. I attached the photo with this. My scooters total running kilometer is only 1000km. This crack appeared with out any hit or collision. Its only manufacturing defect. I informed to the dealer, but they didn't responded. They informed that will contact your later after checking.

Please take a necessary action on it. My experience after buying vepa is very pathetic.

Renjith M
Ambikavihar
Ramapuram P O
Kottayam
Kerala-686576
Phone: 9961323222

Please help me to get a new scooter as I have deposited Rs. 25,000/- to Tulsi Motors Pvt LTD, Imphal, Manipur on 14.10.2020. They are not issued till today i.e. 17.11.2020. Now they even don't picked up my phone. Before they told me within 5 days, they will sanction to issue the scooter.