Official website: Ola Cabs Online Customer Care Support Link

Worst service , will never use ola, and will also file a consumer case against it.

Ola pune office does not support us. Ola company is fraud. They are not giving back the cab security deposit and the office people dont even talk properly. They are just sitting their to earn money and loot us.

Every time when want to book any ola cab always facing a critical problem. Without changing the mindset of the car owners, and drivers who are directly associated with this business, (overwholly the masters and the owners of this company also) a business is always considered an improper rather called a dishonest business. We the people who are actually need the car at the time of acute necessity should boycott this. Alas! we are compelled to call your cab again in future in an unforeseen emergency.

Hi.. myself Mukta, I book your ola cab today from new Delhi railway station to rohini sector-4 in morning around 8:15. At that time my ride fair was shown as 261rs, I already had 200 rs in my ola wallet. At the end of my ride my ola money got deducted but the cab driver said he did not get any money so have to pay in cash and had to pay again 260 rs in cash to the driver. so the Total amount paid by me for single ride 200rs ola money +260 rs cash=460 rs in total. I have been trying to call your customer care center since morning but they are still busy in other customers. I have been using your service for a long time now and this is the first time I am facing a problem like this. I want my ola money back in my account..... CR no.1086515572 this is my ride detail. Pls don't reply and don't break my faith in your services.

Ola account is blocked, plz reopen my ola account.

For 5km also lot of money you are asking and worst service also, behave like professional because your running a business with people. Because of ola services I'm becoming late everyday, if you don't like to maintain like this shut down your services, don't play with lives of people.

Dear Team today i face a major problem due to cancellation of rides by the drivers, some times the driver book a call and dont come to pick me up.

My Ola app is finding no auto rides. It's saying sorry no auto ride is available. Though I am able to find out an ola auto ride through another mobile number at the same time.

Today, my wife and daughter get booked OLA cab with the help of some known in Jaipur at 11.34 AM dtd 01.11.17 from Vidyadhar Nagar to Sector 7, Malviya nagar
Cab: Eaon - 7259

Driver taken the customer to somewhere else other than the actual destination, inspite asking him that this is not the right way for required destination, and on asking for drop at required destination he started shouting on them. he said that OLA cabs are for literate gentry not for peoples like you, you are for auto rides only. He shouted like anything. It’s a serious threat to safety and security of customer.

At last he dropped them on the way and taken the amount Rs. 210. If this is the way to treat the custom specially lady customer. I need a strict action against him , hope that you will not like to continue with such business associates. Hope you will appreciate the issue and will confirm back the action taken by you.

Dear Team
I AM SANGRAM SAMANTARAY, I am a Existing customer of OLA CABS and Proud to be with OLA services. on 23rd Nov i have book a OLA in Varanasi location from Rathyatra Road ,Mahmoor Ganj Area but unfortunate OLA is Driver is CANCEL the Ride. when i call back him he will say that he is call me and i m not pick up his call , hence he is canceled my booking. but you can check my booking time and cancel time which is very short gap. and he is not in destination and he is cancel the booking instead of that he is argue that you can book another cab. when i say this is not the way you say which is wrong. Drive is using abusive language and its is just Maa behen ki gali ..when i say i m going complain against you he is saying i m not bothering about ola authorities as i have not doing job in OLA. i want a necessary action against this culprit who is down OLA name and fame.

Regards
Sangram Samantaray
9861403803

I booked my auto from j.p. Nagar metro station to icici bannerghatta road which is only 6 km Nd money it showed 166 ruppes. But I didn't know the driver was drunk Nd from starting he took wrong way he took me to Hosur Nd m.g. road which is total wrong way. Even his auto was not showing on the Ola trace map I was scared Nd then I opened my Google navigation Nd I got to know he drove around 30 km which was originally 6km. After that when we reached his GPS which was wrong from starting only showed 345 rupees. That was total wrong becoz from jp Nagar to bannerghatta it's only 60 rupees for 6 km. please take strict action to this so that anything may have happened at time wid me.

I request the Ola people to respond back to me coz I don't want anything to happen wid other gal this wrong thing.

Ola is a daylight robber, shitty service robbed 800 rs in a share car but didn't drop me to my destination,and customer care I don't know why the fuck they are working they just disconnect the call after hearing 800rs wow and most of the drivers are criminals. I think ola is here to rob people that's all waste service I think they should ban this business... f****n cheaters.

Ola systems are very bad down graded. Payment deduction happened from wallet also and driver ask for cash as his system is showing cash to be collected.

I have no8376099162. I created a account on this no. but in notification is come "you have access so many accounts on your device" even it's my first account but I bought the old phone.please proceed my query.

Just know I booked car for my father driver cheated him and talk very rude behaviour. This is the one of the worst experience.. father don't know proper Tamil so he cheat him and drop at same location from where he pick.

Hi,

Yesterday I have booked this ride for my Friend and paid the money with OLA Money but the driver Collected Rs 87 from my friend and when I called the driver & asked him the answer for this he said " He have taken the money by mistake and asked me to get in touch with you and You will have a word with the driver and the money will be returned back. So I have contacted your call center and they told it will take 24hrs so I raised a complaint for which he told that I will get a call tomorrow(04/02/2018) between 9AM to 9 PM which I have never received.

I have also raised a complaint as the ola Share time was supposed to be 8 min but it has taken 15 min which is not acceptable as these days ola guaranteed the time of arrival.

Could you please give me any justification why I had suffer the embarrassment of not paying the cab for my friend and not getting a call regarding this complaint.

This morning I had a very bad experience in ola
Yesterday I booked ride for morning 6.30am. This is for an important meeting. And the driver called at 6.33 and spoke something and I was waiting for him. In next 5 minutes I saw the message your ride cancelled and charge 75 rupee . Driver details Pranab Nath, car white Ritz
CRN 1510576454. So this service make me a UBER customer.
Thanks you

How can i book Ola cab in advance for next day, is there such facility?

It's not good u r including cancelled charge but I m not cancelled share cab, ur driver r very bad and misbehaving me. I m taking legal action for ur company and ur driver.

I had booked an ola cab for my aunt. The actual amount for the ride was 241 but the driver charged 350.

Hello ola cabs...I AM Manish bhandari From Tilak Nagar.. in the morning 02:00am I picked the Ola cab vechile number UP 14 FT 9358 .. and driver mobile number 9839346120....when I leave the cab I send the money to driver but I forget my phone in car. After in 5 minutes I realize I forget my phone in car.. when I talk to driver where is myself phone.. he say to me there is no phone but I AM sure he theft my mobile.

Invoice for your Ride CRN1703824290.

Today i booked ola cab from silk board bangalore to bangalore international airport and that time it show me Rs1086/- only. But after reaching there bill came for Rs1482/-. You are looting and cheating customer. I want the reason why i was charged more when i got msg that no need to pay toll plaza bill as it is included in the Rs1086/-. ola is a fraud company its proved.

My ola account is blocked please unblock it. I am facing many problems you have blocked my account without informing.

My account is blocked, i don't know why? I don't do anything wrong with my account. Pls unlock my account.

Ola company is fraud and rubbish company, Suspend my ola account without any reason.

I have availed your service on 31stMay for going to air port at Chennai.After getting down at the air port I received your mail for my rating which is shown in stars.In my hurry and by wrong fingering on the first star resulted in my rating by showing BAD.I felt sorry for my mistake and could not alter it further.Therefore I want to suggest that it is better to mention under the stars as very bad, bad, good, very good, excellent.so that it will help the customer in giving the rating in a proper way without committing mistake in hurry.

I don’t have any regrets to write like this, since this is my worst experience with Ola, I wanted go to Golden palms resort Bangalore on May 15 2018. When I booked the cab the price was 441 INR, after getting down it went to 774. When I typed the same in the OLA app, I got only one option for Bangalore rest it was showing in Uttar Pradesh, and one for Himachal Pradesh (screen shot attached), and the driver was well aware of that place he told me that he’ll speak to Driver support team and he’ll change it to proper location, and the price will reduce, I allowed him to do it, and the lady executive told him to restart the device which he did but it didn’t worked, since driver was aware of that place I didn’t worry much when I got down the fare got changed to 774 INR, that time he was not able to speak to his support team, he told me that you raise the complaint and you’ll get back your money.

When I spoke to Ms. Hemashree, she told me that I have changed the drop location during my travel if I have changed I would have reached Uttar Pradesh or Himachal Pradesh but I got down in Bangalore only after this, she told me that she’ll SMS me that complaint Number and she will send complete details about the issue through mail, due to some technical error they were not able to see my mail ID, so she took my mail ID and told me that she’ll update it. And was waiting till 18th May_2018, but no updates, so I called them again and I spoke to One Mr. Rajkumar and I told him all my experience, again he told me that he has raised the complaint and told me to wait, and told me that he has arranged a call back from OLA team.

Till 21st May_2018 no one called or no mail communication, and today I called again and I spoke to Mr. Chandu and he told me take a screen shot to OLA mail ID and call got disconnected, when I called them back to take the mail ID I spoke to Ms. Sembarathi who is not ready to give me mail ID and she told me that the information provided by other executives are partly not correct and I am not sure which part was not correct.

I took this mail ID from Google and sending this mail with the screen shot.

I had booked a micro on 16-7-18 at 11:45 am from delhi sarai rohilla station to old delhi railway station. Estimated time was 14 mins. After 1 hour, no cab came and the ride was cancelled by the driver at 12:35 pm. I had called to c care(ARPITA) fir knowing the reason. But she hadn’t given me the reason & told me that we will make the complaint on driver. But what could i do, i had wasted my 1 hour, b’coz of the OLA COMPANY. Y should u open this company, rather u not handled the drivers. Plz give me the right reason, otherwise i go to the consumer court.

Ola booked 20 aug,2018 charge rs.387/- extra. so please give me 387rs refund. My OTP no 9270, cab no-DL1ZA 6339, Cab driver - christopher Anthony.

When i complaint my problem in customer care there reply is:

Tell us about it
Other driver related issue?
Sorry for the inconvenience
Our sincere apologies for the inconvenience you had to face in your ride. This certainly doesn’t match up to our Ola Driver standards set out what it takes to be a safe, professional, and responsible driver.

To ensure this doesn’t happen again, we have marked an offence against the driver and a disciplinary action will be also taken as per Ola policy and standards. Every offence marked against a driver impacts his overall driver rating and may result in penalties being applied.

We thank you for bringing this to our notice. Look forward to serving you a better Ola experience next time.

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But no messages or reply came to them yet. This was a very bad experience for us.