service.in@xiaomi.com: Xiaomi India Customer Care Email

I have redme note 3 [32gb 3 ram] its touch is not working. whenever i touch my phn's screen it is not working.

My mobile fingerprint sensor in not working. I use this phone only 4 months. Mobile name is redmi 3s prime

I got the update of miuI 8.1.15 to 8.2 on my redmI note 4 but I am not able to download the update also the theme. What should I do, is this a server problem or phone problem?

I have Purchased redmi note 3 phone 8 month ago but within 15 day battery have some problem. Phone discharge earlier within 1 days & heating within every 20 min.

Last week Friday (17-03-17) I try to purchase Redmi 3sprime through mi store by online transaction as my amount was cut but order was not placed. so, please respond to me and and make my amount back.

I used MI NOTE 3 for last 5 months,i was fed up with this product. It has a bunch of problems,mainly with charging issue. When i connect for charging its connect and disconnects automatically. so my phone is now out of service. It also problem with update, camera, and it hangs sometime. please answer what can i do now?

Please sir I talk you and you say that you send the procedure which type we solve our battery heating problem.

Today, newly I brought mi 3s prime from my city shop. I gave my phone to my friend to see but what he done I don't know. when I tried my password it is telling incorrect then my cousin advised me to format it. then I switched off my phone and I press power button and volume down simultaneously then mobile is not responding. So please tell me what I do I'm feeling upset. Please tell me quickly as u can.

Respected Sir/Mam,

Here I'm Ankit V. Dhamane complaint that why your company making a fool to public. I'm writing about your Redmi 4a model. Company website and even though product box telling that, this model have 16 Gb Rom but actually total memory is only 10.30 Gb. Out of that 10.30 Gb there is only 8.33 Gb is available for customer use.

If your company's data,application taking 2-3Gb space then why should you not provided total 16 Gb minus 2/3 Gb space to customer. It's totally like a Fraud. I checked other company's model which were giving around 11 to 14 gb space to customer. I want totally relevant answer from your high authority persons and don't gives any excuse like sorry, apologize.

I have purchased redmi note prime in august of last year. till now it is working normally. But today while i disconnected my mobile from charging point i felt it is more heated than any other time so i switched off if for two hours. after two hours i was switching on my mobile it is not starting. what should i do???. Please suggest me fast.

Mi.com didn't deliver to pin code 144626 while all other companies do so.so please listen to me.

Hello All@Xiaomi,

I bought a Redmi note 4, 3GB RAM,32 GB memory smart phone online from you around a month back. I am sad to inform you that i have started facing health issues with this phone-

I have started getting pain in my my ear due to using this and pain is too much....Even i feel pain in ear during using speaker phone calls..this is really unbearable and i am unable to use phone due to this...managing this very diffciculty. Sitatuion is like that when i make 1st call in the morning after night, it creates pain even in first call...I am highly concerned due to this health issue in such small time. This phone gets heat up itself even when kept idle and ask to cool down..do not know the reason for the same and also do not have major concern with heating until this does not harm...please look in same and feedback...

I am a user of Redmi phone and before this too i bought Redmi note 3 but this phone is not friendly as mentioned and causing pain in ear which is not workable.

I believe in Xiaomi products and appreciate your product features at good price but this issue at my end is very problematic...Please arrange send any technical person from your technical team and see what is issue?

Kindly consider this as very urgent.

Looking forward for quick solution on this. Please do let me know if u need any more detail.

warm regards

Hemant Rao
9971235236

I hereby inform you that my red me note3 phn blast while on charging. Phn was set to flames within seconds because of battery short circuit. Purchasing date is 19 oct 2016. I may request to the company to replace my handset as soon as possible.

Regards
Manoj Mavi (9871281658)

Charging is not done..charger is connected but phone is not charged. i trusted to ur service bt nw i am disappointed with it.

I have not received new updates my last update is 8.1.6.0.

Customer care service is not responsible.

my old number is 8210165451 is and my new number is 8540045619 i want update my new number so sir plz help me.

I am from J and K (Srinagar) redmi note 3 user from last 3 months. From last 2 to 3 weeks the mic is not working the caller unable to listen to me. Produces so much noise. In JK here is no service center. So please what can do know. Thanks

My mi phone is not working well. i using sim jio but unfortunately sim is not working. when i calling some one then show mobile network is not available.

I brought redmi 3S prime in march 2017. But after 15 days i face problem in my device. Fingerprint sensor is disappeared automatically. I format my phone to reset factory data then fingerprint sensor again appeared. But after 1 day again disappeared this option. I am very disappointing .

I want to buy xiomi redmi 4a but in amazon stock is not there & in mi site it is not working properly. plz suggest how to buy... i want to buy, it's urgent.

Hi,

I have purchased MI redmi note 3 on 6th of august 2016. On 25th of march i given my phone in the servicing center (BTM Bangalore-TVSE) for mic not working issue. They returned back my phone on 27th of march after fixing the MIC issue. From that day am facing new issue like no service in my phone irrespective of SIM. From that day to today i visited service center for the same issue still my issue is not solved. in between they kept my phone for observation for 3 days. they changed the mother board also. still same issue persist. if i call customer care they are telling i have to visit servicing center. how many times i have to visit?

Dear sir,
I bought a Xiaomi redmi 3s prime mobile phone 1 month ago. This mobile phone good processing in starting 15 days but after that this mobile phone 'll be very heat and battery discharge very early. So i m talk to that plzz.. solve my this problem. How can you decide it.

Thank you .
Neeraj

Hi Bro / sister

Don't purchase redmi and mi. They cheated the customer I got a mobile on another day have a problem on battery while charging notification indicator not shown, Hereafter we take a promise to demolish Redmi product in India.

Three days back i have bought redmi note4 black 3gb ram and 32gb rom.On the day i bought after switch on the mobile then the mobile's power button and volume low button started not working. so, I want to replace my mobile with another mobile. Mobile no:7032438609.

I'm expecting your call back to my mobile number and solve my problem.

Sir, my self sandip chakraborty no is 8653236520. I have bought mi note 4 a month ago, I have awesome experience with this mobile. but 2 days back the phone was drop in my hand just 2 or 3 feet and i found phone is lightly band... It was metal body and gorilla glass 2.5 as per your advertisement, than how can this happen. Please help me in this regard.. Thanks.

I order 2 redmi 3s prime but i use to cancel the gold redmi 3s prime same day but i dont get my money back from last 11 days. plz help me.

I have purchase redmi 3s prime handset everything is working properly but i am facing a one problem and the problem is that in this mobile recorder application is not working and i will move to the MI Care and they told me it will be take around 3 months. So u tell me what i do its not correct, please help me.

20th April 2017
Incident ID No.170170-001040
Re: Non-receipt of Mobile Replacement Instrument

Dear Sir,

This has reference to the captioned ID No.170170-001040 which was registered on 10.04.2017. As per your requirement, I have already sent the burnt instrument which was purchased from you on 07.12.2016 vide Order No. 5161206539180448. However, even after the elapse of 5 days, nothing has been received from your office even though I was assured that the replacement will be made within 24 to 48 hours of the receipt of the old Instrument. The old instrument was received at your end on 16.04.2017.

Now I again request your goodself to immediately send me the replacement instrument as it is very difficult to move without the mobile phone. Please take immediate action.

Awaiting your early favourable reply.

Thanking you,

Yours faithfully,
Yashpal Singh