cs@flipkart.com: Flipkart Customer Care Email

This is to inform you that yesterday I have order “Imagine Products Business Organizer A5 Planner/Organizer Ring Bound” Mrp-Rs.499/-(Four Hundred Ninety Nine Only/-) through mobile application, Amount has been deducted from my account (please find attached mail confirmation mail from bank for deduction), It is not reflecting in your application nor any status showing anywhere in Application. Requesting you to please escalate the issue with Concern team immediately and do the needful !!

I have brought a lenovo K3 Note from you which was delivered on January 25, 2016. Up on switching on after putting the SIM, it was observed from the first call itself that the ear piece speaker is not working. We can hear the sound when the speaker phone is engaged. Accordingly I requested for return,. However, the site was allowing only replacement. As I have no option to return the product for refund, I choose for replacement on January 26, 2016.

After that I have so far received three calls from your technical team. From the tone and vibes of the conversation, with them, I genuinely doubt the intention of your technical team. They are trying to establish that the problem is due to SIM or connection or due to the scratch guard (which I have correctly put and was given along with the product). One person asked me to switch off the phone to safe mode and the thereafter to restart. After doing that also no relief, which I had promptly conveyed to him (on January 25, 2016 - at around 8 p.m). Thereafter he was not interested to try for other options, if any. He disconnected the phone telling that they will rep[lace the phone. Again today at 1.30 p.m (January 26, 2016) I got a call when I was taking lunch. There was no continuity from the previous call. The caller started with scratch guard again.

I request you to accept the fault that you have shipped a defective piece with out having any quality check. You are once again requested to Replace (if not refund) the item with out further delay. Please don't indulge in such tricks to show that the item shipped was OK and all problems relate to anything other than your product. I have been using smartphones for last 3-4 years, though I am not tech savvy, at least, I can understand whether ear piece speaker is working or not and I am not dump enough to put the scratch guard in a manner covering the ear piece speaker. Kindly convey this to your technical team.

Please don't connect with any of your so called ''technical experts'' in the name of 'solving my concern''. The three phone calls I attended can tell volumes about the quality of customer service rendered by you.At the cost of repetition, I once again request you to Replace (if not refund) the item with out further delay. However, in case any particular commands to be performed on the phone, you can send me it by e-mail, I am open for trying it.

It's a shame to Flipkart. It lost a customer. No hope on flipkart hereafter. Received a damaged tempered i phone material.

Courier name: E-Kart logistics
Courier AWB No. FMPC4004896091
CST No. 07310251386

My name is Sekh Firoj, my phone all time hanging issue, I am complain again and again but not resolved my issue, I request to you ,please refund my balance, and you collect your Product: Lenovo K3 Note.

My register mobile number is- 8444054949
Order id: OD104919040523924000
Product: Lenovo K3 Note

i am Ordered one data cable with charger (moto g2) but they are (flipkart) useless date cable with charger (4 times). i think they are unfit for do this type of business nobody dont' purchase in flipkart it's a fraud organisation they are cheat to public directly. my order no is OD 304886626513166000

I ordered a mobile phone 10 days back but when I received the product. The phone was damage and screen was broken and phone was looks like a used phone.

I have purchased ezcast on January 4 it was delivered.when I used 1st time it was working f9.from 5days it was nt working properly. I m not getting da customer service no of ezcast.

Exactly after one year two months the product has failed and due to no service for this product Huawei Honor 6 H60-L04 in India after Warranty The period you have to forget your 20k...?? when i brought it.
I want to know what Flipkart can do about it??

Huawei Honor 6 H60-L04
Order ID: OD101275632819271700 (2 Items)
Seller: WS Retail
Order Date: 13 November, 2014 11:20 PM

I am ready to spend on repair but helpless and dejected talking to Huawei Service Centre. Flipkart pl. help me for lending me in this problem.... Had you mentioned about no service in India during your advertisement proper use of 20 k would have been possible.

Today afternoon I have received my product i.e., laptop battery, I kept charge for 20 mins after that this battery is not getting charge. I want to exchange the battery with new one, how to exchange can u help me.

Hi i have order a watch from your side i need replacement of same product. its been broken from lock.
Order ID: OD305084918041868000
Maxima 28022CMLI Attivo Analog Watch - For Women

On FEB 1 i had received a product which was not that i had ordered my order was slimming belt and Qty:2 i had paid for two the amount is 1130 will returning the product for pickup they are saying of 2 product but i had received only on product that also wrong so there is no co operation in this i need exchange of product please issue some reply for this my order number is OD405050058271365000.

Had ordered Moto G.The product was to be delivered within 10 days by 29th Jan. Didnt recieve till Today 02 Feb. On contacting the customer service to my shock the order was cancelled from company side due to inability to deliver. What a poor service!! Having monopoly for Moto products dont have much of choice.

I want to return my order which received on 02/02/2014. I had tried on your call center number but voice quality of your call center is very bad.So contact me on my e mail id and return my item.

I had received my earphn of JBL without carrying pouch and 3 pairs of latex-free silicon sleeves which was mention on box only! This should not be explain with FLIPKART which has good name in market ! Please do anything with this.

My order no. is Order ID :- OD405067089035712000
PRODUCT DETAIL:- headphone / ESS-0024 /Essential India T-280 A Jbl T-280 A

This is poor service from flipkart when I am repeatedly saying I am not satisfied with the product then are lodging case and call me and then close the case this has happened neary 5 to 6 times. On 9th Feburary at around 8:23 I received an mail from Ekart saying that... Out for pickup Lenovo 15 inch Laptop and 1 more items from flikart.com will be picked up today before7 PM. Request you to keep the item ready for return with all the shipped accessories for verification and pickup.

So I kept it ready one Lenovo 15 inch Laptop and the Bag. A guy named Vinay Kumar BV from Ekart comes to my house and pick up the product and gives me the acknowledgement.

Today If i call flipkart and talk they say there was no return request for Laptop and they have just returned laptop bag amount that is 2199 and when I checked with them what about my Laptop amount of 20,000 they are saying they do not have that information and it was not approved. So my concern is that do the flipkart know whether the person from ekart has picked up the accessories correctly.

This is pathetic service, I am very disappointed with the quality of service.

i ordered moto x play and i received successfully. But in that memory card is not supporting then i visited Moto authorized service center, they had told me to Exchange the mobile because it motherboard is not working properly. please do the needful as soon as possible. because only 2 days is remaining for to finish my replacement offer. so take immediate action.

I bought Lenovo vibe p1m phone 2 weeks ago. I thought 4000mah battery should last 1 day without charging. But i am very disappointed when it last for few hours only. I have to charge 2 to 3 times a day. I did not use phone for the whole day busy. Then also battery lasts early. It consumes 15% battery when the phone is idle. & more than 10% consumed by screen that's disgusting. I want my money back. Don't know what to do how. Can any one or flikcart suggest how can i get my money back.

On feb.1 at this date the order give me. the money of refund goods, its worth was 599rs. i am shocked that the shoe was damaged. Immediately i returned the delivery boy and i m informed to the flipkart.com executive on the day. I need my refund amount for the shoe. I complaint to the flipkart executive From this date to up today i did not get any information about my refund amount from the flipkart. please accept my complaint and reply me soon about my refund.

From:
swapnil gholape
Mob:8888669354
Waiting for you reply

i have registered for the mobile . but i still didn't receive any confirmation for the registration that I have done. now the registration is closed and I didn't receive any mail or message regarding the mobile.Kindly give the solution immediately.

Hi Guys- Filp kart is one of the worst e-commerce site and I would like to suggest that never purchase any product from flip kart because when you will try to connect regarding replacement or refund, their costumer service representative are only trained to misguide the costumer, they will not suggest the corrective path or solution. I pledge that today onward I will not purchase any thing from flip kart.

Order ID : OD305213776291030000

Case summary -

Looks like Flipkart has not understood the situation, let me reiterate myself.

When your Logistic guy came to deliver new phone & pickup the old 1. He called me & was very rude, I was taken aback for a moment & definitely did not like his behavior, when asked him to stop, he continuously abused me. Of course I could not bare that & was also aggressive to respond to him. Later when I handed over my old phone, he purposely dropped the phone. The moment he noticed he broke the screen, he escaped from the place, we tried stopping him, but he didn't & had come along 2 more guys was threatening me about dire consequences if I even complaint & also told me now that the screen is broken he cannot proceed with the purchase.

From that day I have been continuously writing emails & calling, unfortunately nothing concrete is done yet & now I get an email stating I had handed over a damaged phone. This is worst allegation against a customer & Flipkart believes there own delivery guy, which is good as Employers, but accuses its customers of lying & what not, more over I have been associated with Flipkart for years now & have always purchased from you guys, also recommended to friends & family.

Need Flipkart to take responsibility of the situation -
As the screen was damaged by your delivery associate -

1. Need Flipkart to replace my screen
2. Take this old phone back & provide me the same Moto x.
3. Take this phone back & refund me the amount of new Moto X selling price now or a refurbished Moto X price money
4. Take this damaged old phone (damaged by delivery guy) & proceed with the Moto Turbo purchase.

This a honest request from 1 of Flipkart's honest customer.

If any 1 of above are not considered -

1. I will first blog about this in all social media platforms possible (facebook, Twitter & others)
2. I will ensure its taken up by newspapers & media.
3. I will be forced to file a complaint in consumer court.

For all the agony, torture & harassment caused by delivery guy & all others at Flipkart, I am determined to take this up to any level possible & ensure such behavior is not repeated with me or any other customer. Also hope Flipkart provides enough feedback to the delivery associate & he accepts his mistake & says the truth.

I have purchase a mobile MOTO X PLAY IMEI NO. 358967063174427 on 20/10/2015 through your invoice No.CHN_PUZHAL_0120151000277813. Network drop Problem start with when I purchased mobile. Two times sim change with check. But still problem.

Then after I give mobile Authorized service centre Vinayaka Communication, Coimbatore on 04/12/2015. (Box No. 1044) Ph. 04224374959, 9994084570. Service centre not reply properly last 2 and half months. Please see matter seriously. I am very disappointed with this issue. Waiting for your prompt reply.

Regards
Radheshyam Bothra

provided wrong quality product my order no. OD305124999051906000 after receive product i see this problem in product. so i request for replace product but company return mail "We're sorry. We are unable to process your replacement request. Reason : We have shared troubleshooting steps to solve your problem. Please refer to flipkart return policy".

Hi, I bought Lenovo k 3 not on 2feb 2016 through card payment online, unfortunately the product are faulty. We do all return procedure, after done all procedure the Flipkart team given me final date for payment. But still we have not received my amount on my account. Below mail details from flipkart

Dear customer,

We are continuing to look into your issue on priority. We reassure you that we will resolve your problem by 20 Feb, 11:00 am.

Thanks,
Flipkart customer support

I had ordered a minI speaker of Hiper song hs656 which cost me Rs. 209 and and delivery charge Rs.50 but when I received that product I got to know that its actual mrp is Rs. 175 which was printed on the product which was partially blackened but still visible by eyes, so please kindly query on that.

I have received coupon but I cannot get it how I have to get but you are fooling us I have installed app but I cannot claim coupon you are saying you want 1000 worth coupon.

Order ID: OD305110905118421000 (1 Item), i order for Intex Power Bank, but you have delivered third class power bank of Lenova. I need my intex power bank instead of Lenova.

The delivery boy of ur firm is not fit to b a worker. Teach them some manners how to talk to costumers. We are not at ur service rather you are. Teach them manners and if possible I want to talk to ur executive regarding dis. His behavior was not tolerable and such guys willl be thrashed in public and ur company's reputation will b at stake. Contact no. of ur delivery guy: 9938234300. Angul, odisha. I have returned my order of puma running shoe because of ur delivery boy's behaviour. flipkart annoyed me, hope u will take some action.

Hello, I would like to order cooling fan of Rs 260/-, Your website shows delivery charge for one cooling fan of Rs.70/- which is reasonable. one no Rs 70/- . But I am planning to order 2 no's at same time and same location to deliver, but its shows Rs 140/- of delivery charge. kindly do the needful.

I have received my parcel against Order OD105310146168038000 today after noon, I am totally disappointed with your courier boy. As he directly come upto 2nd floor of the home without any information. While we asking him why he come without any information to upside then he arguing us. Really we not want to continue with flipkart if such your courier boy behaving with us. We are not happy with this service.