customer.care@volkswagen.co.in: Volkswagen Customer Care Email

I am writing this with very heavy heart and disappointment. i have purchased a vento car from then susee dealer at TIRUNELVELI on 2015. They delivered a manufacturing defect car and kept on receiving a problem as purchased from the beginning. i have intimated 100 of times to your dealers and not at all rectify by your dealer till now. subsequently then susee dealership handed over to the M/s. Ramani cars. They also acted a poor performance of service my car. so i have launched a complaint through my advocate maid id "SALMAN.MD92 @GMAIL.COM" to you and your dealers. i have not received any reply form you till now. subsequently i have received a shocking reply from the legal officer of you M/s.Ramani cars, Tirunelveli that "There is no principal and agent or partnership or any other direct or indirect relationship existing between the then dealer Susee and M/s. Ramani Motors".

This is very shocking and shows your worst maintenance. If the answer like this, then who will responsible to my car. If you continuously act like this, then my car may goes to trash only.

I’ve owned VW Polo&Vento. At the time of Vento purchase dealer offered me additional 3year extended warranty. After delivery dealer condact me for additional amount for getting extended warranty. I bought the car September 2018.At last they are saying your not eligible.Both the cars purchased when I Was in Volkswagen. Today I forwarded a mail to customercare. They are cheating me. I’m not expecting from Volkswagen.

I own a Polo Diesel car no HP 14 C 1841 purchased in 2014 , vehicle is duly insured till 20/10/2019 .On 8/5/2019 i submitted my vehicle for repair after meeting an accident on 7/5/2019 . vide order no SCA 1901154 at Lally Motors India Pvt Ltd Chandigarh ,Plot no 72 ,Industrial area .My vehicle had covered 32287 KM only.On 15/6/2019 I am being told THAT MY VEHICLE IS READY ,but on inspection it is emitting gas and it requires change of EXH GAS C which costs 50000/- approx ,but I shall have TO PAY FOR IT as it can not be damaged during accident. I had my service on 5/2/2019 ai Lally Motors WHEN MY VEHICLE HAS COVEReD ONLY 30118 km. how come in between this part got damaged but for accident ,please intervene and ask Lally Motors TO COVER THE COST OF THIS PART IN INSURANCE.

Dear Sir,

I am a customer of Volkswagen form more then 4 years. I have own Volkswagen vento having registration number GJ05JN8446. I am writing this to express my dissatisfaction for deteriorating the service standards of your service station.

I had sent my car to service station on 25th September, for a 3 days they have took sufficient time for servicing. On 27th of September I received my car and after serving I have found following service quality issues in my vehicle.

1) Car doors are found hard to operate for opening and closing.
2) When I seen hinges of my car, it was not greased properly.
3)During operation of opening and closing of car windows, motor mechanism dust stuck with glass and it has reflected blurry from side window glass. Hence, I was suggested that kindly clean it form inside mechanism and remove all dust for the same. This problem has not resolved.
4) When Vehicle is above at 100 kmph speed, the issue of brake pad and brake disc vibration, still not resolve. I felt same vibrations as I experienced in past. In last service, your service expert had advised me to change it because of self life of brake pad completed. I changed it from your service centre but after few months problem is repeated. You gave me writing confrontation on email for 3 years or 30k kilometres of service life. When I complain for this issue they told me required some machine work (cuts) in brake disc. Means they have not interested in resolving the problem but creates the problem for me.

I have paid Rs 24123 for the recent service but as a result I got poor quality, negative response in critical problem and inability to customer satisfaction from your side.

I also met some Volkswagen Vento user in my city. they have faced the same problem after 3-5 years operations of your brand’s car. If We would at least 50 users write down same mail to your customer support or protest against your service support what your company will suffer that you must be calculated before give any wrong explanation.

I need prompt response for this matter.

420 servise station Ahmedabad in narol.... C r Manager ritika Panchal & Vipul kariya... 420, chor, cheater person, Not reliabe... Close old service station.. And open new genuine reliable authorised service station.

Horrible service experience, people in customer service are completely unprofessional, have given my car for general service and after complete health check-up the car is delivered to me, as I had taken pick and drop service, in just a few days the car is again showing EPC error and after consultation with Vidhut Motor Pune, they want me to send back the car to the garage, it has been more than a week I have requested for pick up and every day calling to customer care for pick up but since then they are just giving me lame excuses every day, during this Covid everyone prefer to use its own vehicle rather than public transport, unfortunately, if you bought a Volkswagen brand, you will have to experience this, I would request people to look for an alternative option for their car service and this is the reason there are lot many new players in the car service market, this pathetic service experience, and money-making business model is bringing new players.

Hi Volkswagen,

My name is Vetrivel P i am using the Volkswagen polo GT with registered number is:TN24AL6895 i bought the vehicle salem Ramani Cars 2017 Nov,all the service has been done from the same showroom still 4years,on 15th sep my vehicle got black smoke while driving i found it immediately stop the car informed to Ramani cars,they towed the car to the showroom service manager and adviser check the vehicle condition then its white smoke came,they told us will check and inform you we need few more day required,we got the call from the showroom some one should present from the owner side while open the engine,we went there they informed some nassel issue, for that approximately around 1,30,000/-estimation amount, he said that we need to pay 30% advance to start the work,when i was do regular service form the same showroom why they have not informed well in advance if it,if they would have informed i would have done at the time of sevice, it was not my fault its completely mistake from showroom only, we spoke to manager multiple time he shared one more quotation amount of 2,28,892,76,on 24th Oct,we moreover we have the extend warranty also still oct 31st ,we requested service manager to do the warranty only, he denied because of excess KM,my concern is i would like to do the service same showroom only ,but i request you to do with my extended warranty as a goodwill it will be grateful,i attached all the service history which was done the showroom till date, estimation quotation also attched for your reference.

I am waiting for a positive response for your side.

Regards
Vetrivel P
Mobile Number:+91 9629249345

Hi , I have a new Volkswagen Tiagun. It has several issues but since the Volkswagen Bherampur Service Center has engineers who have not been trained or updated by Volkswagen , they have very little chance to fix things. I am on my 4th visit of my first service - all this within 60 days of Taigun purchase.Issues are as below:
1) Right Side window goes down when lever pulled up ( Reverse direction)
2) Lights on display board go off / becomes black dark in the evening around 5 pm
3) All 5 doors need to be banged twice for them to close
4) City mileage on Sonha road is only 8.9 km per litre - this is very low compared to what your brochures promise.
5) Extreme noises are emitted when the break is activated which is very worrying.
All the above 5 issues remain despite 4 visits to their workshop. I have to now hunt for an intelligent Volkswagen Service Center in Delhi or other neighbouring states.