customercare@sundirect.in: Sun Direct Customer Care Email

Every time I have done recharge on online bt channel not received. I tried to contact with customers Care number bt they do not receive calls.

Dear sun direct team we recharge the package of Rs.294. but we are not getting some of the channels.We also tried all the tollfree number they are not responding. Send the channels contain in the 294 package and send details to our email.

Smart card no: 41011400540.
Ph No: 9444889357

Customer care number always not responding.iam already recharge sundirect with 345 but customer care number not responding. Pls urgently activate Telugu package on this number 10539257955.

Dear sir,
M Name is (Velmurugan.M) From TamilNadu I have one sundirect connection.Already i will inform to sun direct customer care.But nobody is not change my name and address. can you change my name and address please.

(This is My Address)

M.Velmurugan.
s/o.K.Marimuthu,
A1.Old E&T Staff Quarters,
Meenachi Hostel (opp),
SRM University,SRM Nagar,
Kattankulathur,
Potheri. Pin.603203
Mobile Number.+919884733329

Sun direct dth is giving trouble regularly.signal dropping why. We are very much disappeared. Plz do the needful.

I am waiting for an information from your customer care id for the last 30 minutes. Still my phone is on hold, can you call me back? The worst service i have experienced from a service provider.

My Id no:41242512055. So many channels are not working.

Sir very suffering already 2 days my tv activation but not in telugu channels please recovery my problem. My registration mobile 9908743470.

For the last fifteen days most of the channels are not working . I am already complained to your customer care no response. Kindly take up the matter urgently. GOPINATHAN, MOBILE 9810362515.

Hi,

My Card I'd 10404653940. Yesterday I am Recharge Telugu Dpo pack 272 Online Recharge at 6:30 Pm. My amount was Debited my account. My bank statement debited copy send to you. But my expiry Date 24/03/19 till now showing. What is reason? My connection was discontinued why? Previous month same problem.

Your Service Is worst. Customer care number not connect
040-39407575 Continue ring but not lift
7601012345 not connected
18001237575 not connected
what is customer care no?

Today my problem resolved. Same problem continue other wise another DTH service shift.

kotha saibabu
7032071488

Dear sir,

Please update my current address please very very urgent please.

# 2-369/7/213, Ram Nagar Colony, BHEL , Lingampally village, mandal RC Puram, Dist Ranga reddy, Telangana state pincode 500019
smc 10415360337

thanks
reddappa
9505170246

I have recharged my account with a amount of 250 rupees, where the C.R number given by the company was wrong. My amount got recharged to som other dish. When I asked them to refund it or get that credited to my account this customer support says it's my mistake. I have made a mistake my taking this dish connection. Overall the support guys doesn't know any other language rather than Telugu. If I ask them to speak in Hindi or English that simply disconnect the call.. my complaint they are just delaying from 24 to 48 hours.. Now without informing me they close stating it's my mistake.. Pathetic service I ever had come across.

Dear sun direct team my setup box number is :70446446323 my name and address not match. How can address changed details plz.

My account is not coming all channels.

Ref.NO.365336,application NO 20190627013. In continuation of conversation regarding fixing new Sundirect connection, as you know i have paid Rs.2299/-but your company is unable fix the new DTH ,as per our telephonic conversation, you said there is local cable operator problem, your DSP franchise of bommasandra bangalore-100 unable to fix the new dth sun direct dish ,your amount will be refund within two to three days.but even after 4-5 days my amount rs.2299/-has not been remitted my bank account,
I appel to you take necessary action urgently.

I Nanjundareddy BH opted for sundirectHDplus, and have made the payment thro, sundirect website, Ref.No.3653346, and application no.20190627013 and subscribed to HD telugu DPO 2 installation and got the message to my phone no. as the task was assigned to M/S DSP Enterprises. Now the installtion firm telling that they dont have the HDplus sytstem stock, they will fix the system after 10days or more, i would like to ask, if that is the case,what is the need to collect the money. if not we would have go for some other operator

Pl tell your business franchise to fix early as possible, other wise refund the sum Rs.2290/ we will arrange thro , some other operator. I need your early response.

Thanking you
Nanjunda Reddy B H

I would like to inform you that your sundirect customer care persons some peoples are not given proper service example: he/she don't know even recharge plans. when i calling to customer care that time care persons telling to me wrong RC plans, again i am calling to cc when i talk to him calls automatic dropped down. totally customer care service is very worst. plz improve your services.

Worst service, not answering after 6pm. plz don't buy anyone.

My name is gandhi choudary my sun direct card no is 70412159496 and the problem us channels are not coming from past 3days and it is displaying on screen is e50-32 no service available. so please rectify my problem ad early as possible sir.

My smart card No. 105971710660 and my name is K Venkat Raman.

Sir, I have taken Sun Direct connection in the year 2018. Since then I am facing lot of problems with your service. Particularly from October 2019 on wards your technicians are disconnecting channels frequently. I am paying my monthly subscription regularly. When I am contacting over phone your supervisor (Team Leader) Mr. Gowtham is coming into line and disconnecting phone in the middle. Number of times I telephoned to your office No.18001037575. But my issue has not been solved so far. Actually my issue started in the month of October 2018. In August 2019 I paid subscription for 3 months. But your people have disconnected One month before and NTV channel has not been activated for two months. I asked this over phone. But they hve not responded properly. Then immediately I have lodged complaints also. But even today also my problems have not been solved. This type of worst customer service I have never seen. This is the best example to say how you people are looting money from customer and not giving proper customer service.

This month also they have disconnected NTV channel. Today I have contacted your customer care center and asked them to connect to the Manager. But they have not connected to Manager and Mr. Gowtham taken phone and told me that I will not connect to Manager. First I asked your employees Mr. Rahul and Mr.Sai Kumar to connect to Manager. But they have connected to Mr. Gowtham. From October onwards when I am contacting over phone Mr. Gowtham is coming into line and disconecting calls in the middle. Today also he has disconnected line in the middle and asking me to pay extra amount to technician and has not registered my complaint. Expect NTV channel all other channels are coming. in this connecting Mr. Gowtham has asked me to pay amount to your technician. Except NTV channel all other channels are coming Why should I pay and how far it is correct? Is it not possible to Mr. Gowtham to connect the phone to his higher authorities? Why he is rejecting to connecting calls to his higher authorities and disconnecting calls in the middle? Who is this Mr. Gowtham always coming in the middle when I am talking with your other staff and disconnecting phone calls in the middle and not connecting calls to his higher authorities. I have a doubt that this person is creating all the nuisance and disconnecting channels in the middle. When I am talking over phone some times I have bursted because of his replies. These people are asking extra amount to technicians. Why should we pay?

Sir it is our hard earner-ed money. By paying monthly subscription to you regularly why we should suffer. People like Mr. Gowtham are the main persons to my cause. They are not solving problems and not giving proper reply to customers. By disconnecting phone calls in the middle they are running away from their duties. I am suffering from October 2019 onwards. In the months of October/November Ms./Mrs Anjali also talked like Mr. Gowtham. When I asked her to connected to her higher authorities she replied that She is the only person in Sun Direct and there is not Higher Authorities to her and she has not accepted to relay channels. Even though I paid the monthly subscription in advance she bluntly rejected to relay ZEE TELUGU Channels.

Please look into the matter and solve my issue. I am suffering from October 2019 on wards. If you are not in a position to solve my issues please tell me. I am ready to touch TRAI doors also.

Thanking you,
K Venkat Raman
9481183055/8919295574

Same problem again and again. Irresponsible services by sundirect. worst costumer care service. We are going for other DTH connection.

I have tried all the options those are available to contact customer service but nobody replied.Even sent a mail but that also not delivered and ironically that error message showed and i quote "The recipient's mailbox is full and can't accept messages now". Then i am wandering how poor a customer support can be.

My smcn _ 75308392655 and mobile no _8926541679.
But set up time in put my wrong mobile no _(8926541979)

Change my mobile no _ 8926541979 to 8926541679

Dear Sun Direct Customer Support,

I am currently experiencing an bad issue with your service. Despite successfully recharging my account, the channels are not showing on my TV. The recharge amount was debited from my account, and I received a notification confirming the successful recharge. None of the channels I subscribed to are showing on my television.

I have tried to resolve the issue by rebooting the set-top box multiple times, but the problem remains. I have also tried contacting customer support through your helpline, but have not yet received a satisfactory answer or a resolution. I request that your team resolve this issue ASAP.

Thank You