support-in@asus.com: Asus India Customer Care Email

Dear Support Team,

I have purchased Asus few months back. The phone is good but now i am started experiencing the over heat through out the day. What is the solution? is there any policy to replace the set?

Do revert. Will find give you the full model details.

Regards,
venu

I am unable to disable the camera shutter sound of my phone.

I have purchase my laptop asus vivobook i5 12 generation from reliance digital store, z square mall, kanpur nagar. model no Asus X1502ZA-EJ502WS PRODUCT SERIAL NO: N5N0CV01066118F. bill date 28/09/2022. I submit my laptop with in 24 hours. but rudely and careless behavior of staff never solve my problem of battery isues. No satisfactory response. what can i do please help me?

The problem I am experiencing is that I purchased a ROG phone 5s. It is a flagship device. After just 1 year 2month My device WIFI are stop working after updating phone software which is coming from company. it is not my fault just because of software update my mobile having wifi issue and why company provide software update when it is harm device wifi/motherboard and when I research I come to know that it is very common issue in ROG phone 5s that many customers are facing. It's a manufacturing defect in rog5s people who are facing this problem within 6-8 months are getting free service or refund. ASUS knows about this issue. My problem is that my rog got this issue just one month after warranty complete. Now ASUS got the chance and they asking me to pay 48,390 INR for replacement of motherboard only infact brand new phone price in 50,000 including gst. They also charge ₹250/- for making job sheet and ask me to remove temper glass which is around 250-300₹ INR .They also try to give discount offer on it but I denied. it was there manufacturing fault. Why would I pay much for that please help because this issue comes from after updating software my whole money is wasted. Asus My Rog Service No. M9AIGF007308PSC. and also attached the Job details which service center gave me repairing cost I hope u help me because this is manufactured defects and Company know this issue comes by company side never recommend this worst Asus brand products .

Dear Asus Customer Support Team,

I hope this email finds you well. I am writing to seek assistance with a persistent issue I am facing with my Asus ROG 5 smartphone, which I believe may be a manufacturing defect.

I recently purchased my Asus ROG 5 on However, I have encountered problems with both the WiFi and hotspot functions of the phone. The WiFi connectivity is unreliable, and the hotspot feature does not seem to work at all.

I have made sure to update the phone to the latest firmware, and I have also tried performing a factory reset to resolve the issue, but it persists.

Phone Details:
- Model: Asus ROG 5

I kindly request your assistance in diagnosing and resolving these issues with my Asus ROG 5. As the phone is still under warranty, I believe it is important to address these concerns promptly. I rely on my phone for both work and personal use, and the current issues are causing significant inconvenience.

I appreciate your prompt attention to this matter. Please advise on the necessary steps to either repair or replace the phone as may be required due to the potential manufacturing defect.

Thank you for your support and assistance in advance. I look forward to your response and a swift resolution to this matter.

Sincerely,

ABHIMANU