cs@flipkart.com: Flipkart Customer Care Email

Sir, I would like to inform you that on behalf of my purchase of the product GB CARGO self Design for men and women Raincoat order I'd: OD211929015525680000.

I ordered two quantity not one quantity only..but when I recieved and also check it I got only one raincoat... as per my order and quantity I ordered two quantity. In the packet it's written two. But, I got only one raincoat. Also, I have already paid 848.00 to the delivery person for two items.

Thank you.
Yours faithfully customer,
Kenny c blah.
C/O: M.BLAH - MISSION COMPOUND, NEAR TRAINING SCHOOL, OPPOSITE STUDENTS' FIELD..
Shillong- 793002

I am trying to connect from three days but not able to connect customer care.

As i have ordered the bluetooth speaker but the speaker is not in good condition. i have reported for and was told that it will be changed. But after they didn't change i called again they said your must report in 72hours. Both the side they are making on me but the worst experience of my life to order from flipkart. Flipkart sucks.

Hi,

I need to know some details about buy with exchange. why there is no option of Lennovo K8 plus for buy with exchange offer? there many mobiles which are not added in the list even they are from same brands also. If you add Lennovo K8 plus mobile in the option then it would be very much helpful to buy new mobiles with exchange offer. Hoping customers will be getting this option soon.

Thank you

I bought Moto G5s Plus (Order Number: OD211940706863251000) from Flipkart and same got delivered on 6th April, 2018.

When I started using it, it gets overheated in only 15 min while talking. I have raised a return request for the same and next day Flipkart has rejected it.

Next day again I raised the return request, it is again rejected by stating that they were unable to contact me but I didn't get any call or SMS from any Flipkart person. So again, I raised a return request and this time a technician has been assigned to visit. When technician came and checked the phone, he said it is not heating but actually it was.

Technician has given me some paper on which I have mentioned that the problem is not resolved and I am not satisfied with it and signed on that paper. Still my return request has been cancelled by Flipkart

When I again raised a return request again same thing happened, they have assigned a technician. When I called Flipkart asking about this, they replied that according to technician there is no problem with the phone.

Now I know that either technician is lying or he has manipulated the report. I am not only frustrated with the Flipkart service but also going through lots of mental harassment. I think I have done a very big mistake by purchasing the phone from Flipkart.

I have purchased the things from others online portal like Amazon also previously but never faced thins kind of problem with them. By looking at this I will not suggest anyone in my family to purchase anything from Flipkart in coming future .

If within 48 hours it will not be refunded then I am going to give this exact feedback for this product. I know it may be deleted from your admin but still I will do my job as many times you delete.

Return request for an item from your order OD212037955207802000 has been received

Flipkart.com <no-reply@flipkart.com>
7:56 AM (1 hour ago)
to me
Flipkart.com
Return Request Received

Hi Tohara,

Your return request has been received.

Return requested on Apr 13, 2018 Order ID OD212037955207802000

As part of the return process, we will give you a call to help you with your request. If required, we will also arrange a Trouble shooting. Please be available on your registered number for product support by a specialist.

journey
Date & time of callApr 13, 2018 at 03:00 PM

Return ID 12201204416702990388

Check Return Status

We’ll reach you at
9163295057
The complete process may take up to 10 days depending on the type of request.

Google Home Mini
Seller: RetailNet
Qty: 1

Thank you for shopping with Flipkart!

Got Questions? Please get in touch with our 24x7 Customer Care

Debjyoti Chanda <debjyoti.chanda@gmail.com>
9:31 AM (18 minutes ago)
to Flipkart.com

Some body using my mail id. I have not placed above order to flipkart. Appreciate your suitable action.

I have ordered honor 9 lite( Sapp blue) On 10th april 2018.And the delivery date was 13.04.2018..But i have not received my product yet...That's really a worst impression on flipkart.

Dear Sir/ Madam

This is very disheartening to say that I have been completely dissatisfied by the service of your courier delivery partner- ekart.

I ordered a back cover of samsung galaxy s7 edge with order ID- OD211987406052130000 on 6th April 2018, and the same had already reached on 12th April 2018 to its destination city Dhanbad, even I received the message from ekart that the shipment would be delivered by the evening of 12th April by Courier boy whose contact number mentioned was 9263482793.

The courier delivery boy was completely nonsense, highly unprofessional, highly rude in his behaviour. He even didnt respond to my calls in the evening of 12th April 2018 and yesterday on 13th April 2018, when I again called him up, he assured me that my shipment eould be delivered by the evening but till 6pm I hadnt received my shipment. When at 6:30pm I called him, he straightaway said that - ekart does not provide delivery to the preferred destination area- Old Station Railway Colony and for further clarification, he told me that I should complain the issue to the flipkart and get the problem solved by themselves only because Ekart is not going to deliver the same anymore.

That is the reason why I don't prefer to choose Flipkart, since the delivery chain highly unprofessional. I have made the full payment of my product but still I havent received my product. I am posted in Asansol (WB) as a government employee. I dont have the time to visit ekart office on the weekdays.

But the thing is that the courier delivery boy needs to be rusticated from his service with immediate effect.

So, I request you to kindly take stringent action against him without fail, and if this doesnt happen I would never going to do any dealings with the flipkart in future.

HP LaserJet Pro M104a Printer - was purchased online by me on 29-3-2018 from FLIPKART, which is a product of No-2 among you from no-3 among you. The order id given by no-1 among you for the same is OD211914515862721000.The payment was made through my credit card attached to State Bank of India, Main branch, Palakkad. The product was delivered on 6-4-2018 to the above mentioned address. After connecting the same with power supply and computer I could hear some unusual sound from it. Moreover the paper inserted was come out torned in its first printing job itself due to the manufacturing defect of its Toner. On that day itself I complained the same through the website of no-1 amount you. Since the same was responded even after 24 hours I made a call to the tollfree customer care number of No-1 among you ((18002089898)) and no-1 among you promised to refund the money paid by me on return the product.

After that from 9-4-2018 onwards I received SMSs to my mobile number: 9961772242 stating that you would pick up the same on the end of the day. But it was not yet returned till this date. On verification with your website I came to understand that the product was not from an authorized seller by HP in India to sell its products online. So I approach a authorized HP service centre in Palakkad to get the toner changed.

This is clearly a deficiency of service and irresponsible act from your side. Due to your irresponsible act I could not use the product for about 2 weeks after making payment for the same. I am entitled to compensate for the hardship and mental agony due to the same and all of you are equally liable to pay the compensation.

I bought a product electronic battery-swipe elite 2 plus white.i want to replace this with swipe elite 4G.i request you to please send me the suggestions and procedure required for this.i hope you will send your valuable reply.

I purchased mobile mi 5a on 9April .In the evening of 19 april it was automatically switch off. I restart it but it is not started.It is shown your system is crash. This phone price is 6999.3GB ram and 32GB memory. My parents angry on me.

My returned item mini care Otoscope accepted by you. But Refund not yet received irrespective of my several Reminders. Even though my relevant Bank particulars are with you then what is the problem in Refunding.

Sir HP deskjet 2131 printer is out of stock. It is very important for me. So I kindly requste to you plz this printer send to my home address. My address is TOWN BOKAKHAT, DIST GOLAGHAT, STATE ASSAM PIN - 785619.

मैंने hp का फ्लिपकार्ट से लैपटॉप खरीदा था जो मुझे अनोथोराइज सेलर से सेल किया गया था और मुझे उस लैपटॉप की वारंटी नही मिली और ना ही मुझे यूजर गाइड ओर वारंटी कार्ड मिला।। ऑनलाइन वारंटी भी एक्सपायर बता रही थी। इसलिए मुझे अनोथोराइज सेलर से लैपटॉप नही खरीदना है मुझे मेरे लैपटॉप का पूरा अमाउंट रिफंड चाहिए।। अन्यथा में पूरे सबूतों के साथ फ्लिपकार्ट पर केस लगाऊंगा।।

I had requested for a return and refund of Ajanta Wall Clock which was not of my choice, but nobody came to pick up the product neither I got refund.

I have purchased Red me note 4 on 21-Jan-2018, also i am facing problem that the mobile is taking to much time to charge from the first month. i also have reported to service center but didnt get any response, always they are giving many excuses. Yesterday when i forced a lot then they took my set and see the fault and said they have change the Sub board but the problem is not solved. I have also reported to your toll free number, and searched this mail id also. Request to help in this regard, because from 3 months i am facing problem. Bill attached for your reference. A customer is purchasing mobile from the site it is the responsibility of seller to change the set when it is having a lot of problems.

Bill details are ----------

Ship To
Aarti Shukla
E-8/116, Shiva kunj Railway Housing
Society, 12 no bus stop, Arera
Colony.
Bhopal 462016 Madhya Pradesh
Phone: 9424410531

Order ID: OD111333332964732000
Order Date: 21-01-2018
Invoice Date: 21-01-2018
PAN: ACEPE4713C
CIN: U52100HR2016PTC066517
Invoice Number # FABBA21800833482

Total items: 1
FSN: MOBEQ98TABTWXGTD
HSN/SAC: 85171290
Redmi Note 4 (Black, 64GB)

Warranty: Brand Warranty of 1 Year Available for
Mobile and 6 Months for Accessories
1. [IMEI/Serial No: 866752035969145]

Dear Team,

Please cancel the order below, i am no longer interested as the wait time is too long and i have other commitments which came up.

Order ID - OD212148829446718000 (1 item)
Order Date - Wed, Apr 25th '18 10:43 AM
Total Amount - Rs10,462through Credit Card-EMI

Regards,
Debbie

Flipkart has creditted Rs11999 from my account else i do not purchase anything.

Mi TV purchase week once missed there and my location not available.

Sir/mam your contact no is not responding please cancel my request. I am cancel my replacement request i want to refund my product.

I have ordered a Intex Aqa S3 Phone on 21st April 2018.. The said phone received on 24th April 2018 but I unable to switch on this phone . Within 1 hour I put replacement request to flipkart but neither any technician attend to check the phone nor any refund I receive. So kindly process for replacement or refund amount to my account.

Thanks & Regards,
Arpita Bala.

I have ordered & paid the amount on 21/04/2018. i am received my tv but till date i am not received the additional warranty for my tv. kindly awaiting your reply for the same.

I orderd three A-line kurta but only got two. I payed full amount for the dress.

I made the online payment with my debit card amount has been debited from my bank but flipkart showing that transaction failed and I didn't get the refund just got upset.

I have ordered my jeans but the product was missing and Flipkart doesn't refund my money. Please do something I want my refund of Spykar jeans ID OD212204332473228000 of rupees 3619 because it's not a low amount that I leave it. please I request u refund my money.

Dear Team.

Refund amount, product was received in damaged condition. I have already complained and asked for return of amount but i only keep getting promises four to five times continue same problem. [Incident_ IN1804181649061305165]

(1) Order ID - OD212056231214626000 Tracking ID : FMPC0307528660 Refund my amount Rs. 255 Invoice OD212056231214626000

My Return approved for items in your Flipkart order product received flipkart - different product received.

"contact information and services description"
Your return request has been accepted! Pickup by Thursday, Apr 19, 2018 My request cancelled for reservation?
Your return request has been accepted! Pickup by Friday, Apr 20, 2018 My request cancelled for reservation?
Your return request has been accepted! Pickup by Saturday, Apr 21, 2018 My request cancelled for reservation?
Your return request has been accepted! Pickup by Monday, Apr 23, 2018 My request cancelled for reservation?
Your return request has been accepted! Pickup by Saturday, May 05, 2018 My request cancelled for reservation?
Your return request has been accepted! today Sinyar Customer Care :- Neha Madam Pickup by Monday, May 07, 2018

(2) Order ID - OD212192272486336000 Tracking ID : FMPC0313514041 Refund my amount Rs. 187 Invoice OD212192272486336000

My Return approved for items in your Flipkart order product received flipkart - different product received. "contact information and services description"
Your return request has been accepted! Pickup by Saturday, May 05, 2018 My request cancelled for reservation.
Your return request has been accepted! today Sinyar Customer Care :- Neha Madam Pickup by Monday, May 07, 2018.

Dear Flipkart,

Thank you for good services. I Need to buy Nokia 230 Mobile phone but currently not available that items. Please let me know when is available, and also i want to buy some other items with together.

I order pleasure ring fmpc0315647063, dispatched date 9.5.18. This product is not functional order also damaged product. i want replace this product and call my phone 923278909. i also buy 5 product it also damaged product. Please solve this problem.Ii want flip kart live long and always we buy many product.

Before some time, I purchase Samsung mobile on your site. item was good and this time I was not satisfied. I want refund because I purchase another brand cooler.

Hello flipkart,

On 10th may 2018 I received my order for mobile phone Honor 9 lite (order No- OD212261757859324000). The camera quality for this phone is very poor. So the very next day I made my mind to exchange it with Samsung galaxy on max phone. But today dated 13 may 2018 I came to know that this product have only option for the replacement with same model and exchange and refund policy is not applicable with this product.

About this policies previously I don't have any idea. Today only your executives told me about the terms and conditions with this product. But now I want to exchange it with Samsung on max. I am regularly contacting flipkart customer service for the same.

And my question is I have spent 10999 on honor 9 lite but it's camera is literally like a local China brand phone. So what's the point of being using that phone forcefully if you are not exchanging it with some other handset. This phone is complete waste for me. I have tried of Calling you people and spoken with manager level also but not a single person is helping me out with is problem.

Is this the kind of services flipkart provide to their valuable customers. I am really dissatisfied with this product's camera, so this is the responsibility of flipkart to do some exceptions for the customers by keeping aside their hidden policies and conditions.

This phone (Honor 9 lite) is waste for me now. And flipkart cannot force me to keep this phone with its extra pathetic qualities. Please exchange it with Samsung galaxy on max, I am ready to pay the extra differential amount for new phone purchase.

This is my highly request to flipkart please do the needful as soon as possible otherwise I have to escalate the matter to social networking or C.E.O desk.

Thank-you
Renu Rawat
order No -OD212261757859324000