cs@flipkart.com: Flipkart Customer Care Email

Dear sir/madam,

I have ordered one motoe2 3G mobile from flipkart.com on 08.08.15 and mobile was delivered on 12.08.15. mobile was getting over heated from date of purchase and mobile was s/off due battery low and then i will try to charge the mobile ,but battery charging % not increased from 0% ,mobile not able s/on.for this reason i was send it to your chennai warehouse on 21.08.15 for your team advice.i am totally unsatisfied for this purchase,last year also the same problem coming in karbon mobile purchase ,this mobile was service take 3months for complete service in warranty period. pls to be supply quality products for customer satisfaction. return id no 27262164, order id :OD003589862620601000.Pls to be arrange replacement of the same model moto e2 3G mobile (white) within a week to my address. Dont send the same piece, due to over heat and s/off, charging percentage not increased from 0% and mobile not able to s/on.these problems occurs within 6days from delivery. for this reason i am totally unsatisfied, further to be send a good quality mobile for feature any product purchase in your concern.again and again i am totally unsatisfied.

Thankyou,
Ramesh.P.
9940213779

Dear sir/mam

my oder is :OD303650588742846700.i have ordered canvas nitro a311 of micromax, the product which i gotthe product box was not sealed, accessories also was not available, the box was of nitro but the phone was different, other than nitro. it was also a micromax phone but not niro a311, i received my order today but till now i havent received the message that the item has been delivered to me, so that i could replace. i also have talked with the head office of flipkart @raipur but they also said that you should receive the message. but anything has not came yet, so please say me what should i do.

with regards
niranjan mahanta, mobile no-9407981170.

I ordered a moto 3g phone , and received it on 13 aug 15. However I faced issues of extreme heating,camera music, all are not working properly.I call for replacement, but your team was asking me to courier it rather than hand to hand replacement or taking the fault product from my door step (as per your site), as i am working lady and i dont want to waste my time in couriers tracking and chasing you guys for replacement delivery. i would request to pls arrange for hand to hand replacement of the phone.
My order id is-OD103538519906228600

I have purchesed a new phone (Micromax canvas xpress 2) from flipkart. From 1st day itself it started hang problem.that day only i requested to replace this item. yesterday i got a call from flip-cart that person told me to install one app (Smart Check), we will call you after some time. I installed that application but that problem with the touch and hang is not solved, now i am not getting any call or message from flipkart from yesterday. As i am not having another phone please do the process of replacing phone ASAP.

Thanks
saurabh
mob: 8147112431

A damaged product has been delivered. So i need to return my product and please refund my money.

Can I know the reason why my order is been cancelled again an again. I was in need of those tshirts as soon as possible and I am getting late just because of such stupid problem. Can u please help me

I purchased this mobile phone one month ago and I got problem in touch screen. heating problem is second one. If you play games then it heats up too much. I called flipkart then told me to visit service center . I think we should stop to purchase things from flipkart they are making us fool and nothing. They are taking good price and giving worst quality products. I think lenovo it a worst company for mobile product and In future I never buy lenovo product.

I ordered one saree from flipkart. The color of the saree was different so I placed the return request immediately on the same day. Since 10 days there is no update from flipkart. Everyday I kept on calling the customer care and they kept on saying the pickup boy will come today. After 10 days I insisted talking to the supervisor of the CRMs and she said the order got cancelled asking me the same details again and again. When I asked for a callback as I did not have bank details with me, the supervisor rudely said that she will not callback. Within a month I have faced issues with flipkart 5 times be it an iphone or headphones or clothes. I will surely not buy anything from the website again.

We just purchased a new phone 10 days back for the reported failure symptoms; playstore is not working, cx cant download any apps [subject to verification] and internet,wifi, mobile data is not working through play store. After going to the asus product service centre he told that the hardware is not working. On his suggestions I am giving the replacing the mobile. the contact number of this cell phone is 9035727409.

ASUS model no. AS ZE551ML 6J/Z3580/64G

Dear Sir / Madam,

In regards to my Order No : OD203742679475956800 I have received the parcel in good condition.
But their is problem in Wifi, Hot Spot & Bluetooth Device, I am unable to connect to any other mobile or network signals. In regards to this I have also communicated to Flipkart technician, but no satisfactory result result is been produced. So Kindly replace the handset as soon as possible & give me the fresh one.

Regards,
Girish patel
09664813699

I am really very anxious to buy/purchase this gadget "Lenovo K3 Note",but am not able to do so as this gadget runs Out of Stock all the time I go on the flipkart browser to see the status of sale . Can you please help me with the exact date when this gadget is open for sale so that i can sucessfully go ahead & order for it . Kindly acknowledge for the same @ the earliest .

I am fed-up from flip kart service and would like to say everybody not to buy the item from Flip-kart. As on dated 29.08.2015 I order Disney Tiana Doll when there was availability, But on 30.08.2015 Flip-kart send me the Doll Cinderella. I just return that item and still the money is not transfer in my account. Then also i thought it can be mistake of delivery again i gave the order for Tiana doll as on dated 03.09.2015 again same mistake they have done by send wrong item. What the f*** they are doing i dont know. Very bad and third grade shipment.

after receiving oneplus one mobile from flipkart I didn't get the adapter with them which has to be there according to oneplus one company. So can u mail me the same that u people are not sending the adapters with oneplus one package. So that I can forward the same mail to oneplus one company.

I have order a sony power bank of 10000 mah but it was cancelled by the seller so my order was not deliver to my address. But my refund is pending.

Dear sir/madam

As per telecommunication by call you, i purchased htc desire mobile 826 dual sim gsm +cdma and I returned on 17-08-2015 mobile your mentions address which are tracking no. Courier no. 14628240712. But your end point to not give me satisfied answer and I have call and emails but not resolved my problem right time and give me not satisfied and mail and calls and only for get a formality on this side. so I requested you today my returned payment transfer on my a/c other wise I am going to consumer court in palI I have all types proof and emails , receipt etc. And all of you responsible not me. So please reply me fast today.This is last contact with you.

Thanks
Vishnu kant

bank details
name- vishnu kant
bank - sbI bank in palI marwar
ifsc code- sbin0001636
a/c no- 30761997436

Hi Flipkart,

I have been a loyal customer of your stores for the past couple of years. I am very disheartened to see such service mishap from the institute that is more known for its service and delivery. I have been placing online orders from Flipkart and never got a prospect to evaluate or criticize about the product and services received from Flipkart.

Having said that, on the said date, I made the purchase of Quantum QHM262W 2.4GHz Wireless Optical Mouse. I was given delivery date for Sep 05, 2015 from the order details.

I received confirmation notification via SMS as " Quantum QHM262W 2.4GHz is packed by the seller and ready to be shipped. You will get tracking details once we ship it". But to my disappointment nothing arrived till date.

Taking my concern to your customer care I spoke to " Ganesh Chaurasiya" who was unable to help me with any solution. As per him even he was unable to track my order and its current status.

However, I requested him to please connect me to his available supervisor or Manager.

Hence, I spoke to " Crony Dsouza" the available supervisor who was again unable to help with any positive solution to get my order delivered on time. Although he gave me option to shift the "Vendor " providing the same product which would again take 7-8 business days.

I was appalled at such behavior, and have a good mind to take my business elsewhere as suggested. I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such events tarnish the company's name, so please address this issue soon.

My Order Details are as below : Order ID: OD303781527303206000 Seller: ShopingZone Order Date: 31 August, 2015 12:09 AM Amount Paid: Rs. 320 through Debit card Your complete order will be delivered by Sep 05, 2015

Complaint # 150905094103

Thank you for your co-operation.
Abhijeet Misra - # 7838227777
B-224, Sector - 46, Noida - 201303

I bought a mobile, spice dream uno mi-498 from the site. But i have received a t-shirt instead of the ordered product. The speed post courier number is ADOO3072823IN. I placed for a refund but its being cancelled again and again. I think i have to go to consumer forum to resolve this.

Dear sir/Madam
i am jai prakash from samastipur,bihar. I have brought a phone named honor 4x and the phone is not working properly i want to replace it . i have complained four times it my fifth time . No one is taking any action on it everyone says that someone come to your address to take mobile but no one is coming. please replace it as soon as posible. my registered phone no. is 9835622074 and my email id is dilipkumart34 @gmail.com. My order no. is OD003502323999883200 . Please replace it as soon as possible
thank you

Dear FlipKart team,

Hi my name is sukhnam Singh and my m.no is 9622980077, my order number is FMPC0428378958,

I am not receive the courier regd this shipment, Regd i am call your 1800-208-9898 cc but they can say please wait for 24 hours, i am waiting last 15 days, the complain number is 150903/059109, 150606/067451. i am calling so many times your customer care but same revert, please wait, the shipment is under process, i am not receive any delivery person call regd to receive the courier, new i am receive the e- mail to cancel the order to regd FMPC0428378958, please suggest the same ....

Feedback :---
From my side your flipkart service is very burst service , and making fool to the customer . if any budy buy something and u cannot deliver then please close the flipkart window ...? im also cancel the 359 pendrive order like your company.

I buy a puma running shoes on 24 aug but after we take this product and wear than I'm very sad because this shoes size 8 is not comfort for me.

My order no is OD20372689237881600
My return ID 28130239

I return process also apply on 27 aug but today is 8 sep and no any retailer meet to me than I write u email. So Please solve my issue immediately.

Totally bad quality, poor, nil, low & low. Low quality in colour, print, & defective piece.

I have ordered one perfume monotheme orange blossom for men for rs 1299/ thinking that sight such as flipkart at least will not cheat us but i am really disappointed to see the product which is totally different local perfume with defective spray nozzle by the name orange flower for women with totally worn off bottle.How can you do this? Is there any professionalism in your sight?i was a big fan of flipkart but by seeing the product you yourself have shown that now u people are in money making business buying perfumes from a silly merchant from gujrat which are known for making counterfeit products. please return your product and refund my cash.

product is monotheme orange blossom with id OD203822547631007000 ORDERED ON 4TH SEPTEMBER.

I Have already given my bank ac no and ifsc code. take your crap item back and refund at the earliest.now don't claim to be a quality site.

Worst services of flipkart. please don't use as initially they commits a lot if you receive material with defect they will react like they are obliging you, even they try to prove that you are non-sense and not aware how the product looks.

Flipkart is plundering people and making them fool in India. Avoid Flipkart. Bullshit services, if any rating can be below worst that should be given to them.

I have 2 items purchased, Lenovo power bank and selfie stick. Both these items were duplicate. stupids people. My money wasted. want action for your company.

Hii..
I have bought a Lenovo K3 Note from Flipkart on 8th of July 2015. I started facing problem after two days in the device as the touch stops working sometimes. I opted for a replacement request twice and the technical person tells me everytime to go with troubleshooting steps. I have done all sorts of troubleshooting steps sugested by them but still its not solved. This is the 3rd time I am launching the complain. How long will it take for the replacement??

Order no- OD103320321101850000..

Please look forward to this issue and resolve it as soon as possible.

The product I got is not up to my expectations... I kindly request you to refund my money as soon as possible. I received the product on 12/09/2015, please take the action as soon as possible.

Dear team

I am very very Upset as I brought a lenovo A6000plus for my sister as a Raksha Bandhan gift. but it ruin my gift as camera is not functioning properly, your technical team also verified that there is an issue with the camera and suggest us to check with service centre, they also confirm. now i request you kindly return the defected item ASAP. why you disapprove my request you have a guarantee 30 day return policy and we are facing a serious issue that's very annoying for me. below is the order summary:

Hi Varun,
Greetings from Flipkart.com!
We regret to inform that seller has disapproved your return request for following items in the Order OD303738593787356300. Help us improve by sharing your valuable feedback.
ITEM QTY RETURN ID
Seller: WS Retail

Lenovo A6000 Plus
1 2874076

there are some problems occurring in receiving my handset at your gurgoan warehouse..the courier company didn"t get received it by opening...and at the warehouse they were willing to take it openly..pls consider this request to receive it..order no is OD303726607226984300.

I ordered moto g3 online, but i received only box and I see that the seal was broken and only accessories were there. I buy many products from flipkart and never experienced this. There is a dummy plaster on the original seal and I can see the fingerprints of the culprit. Suggest me something what action should be taken on the culprit and this will be helpful to you to find out that cheater.

Hey you guys at the Flipkart company **with all due respect**. I was wondering why products aren't deliverable to this address,"793002". Can you please do something about that, because I really want to order stuff again from your site which by far is the best online shopping website which i can trust.