customer@renault.com: Renault Customer Care Email

My name is surjeet singh and I book Renault Kwid RXT (O) on 1st Feb 2016. I gifted to my sister on Aug 2016. But my sister marriage re-scheduled on 06 June 2016. So I humble requested to you please provide the Kwid RXT(O) car on 29th MAY 2016 ending.

I need to know the price and the agent of this car in Sri Lanka.

Dear Renault car makers,first I'd like to CONGRATULATE you all for the splendid success of Kwid.Today I read in "The Hitavada"daily of nagpur dated 20/12/2016 that Renault plans to launch a new model every year in sub 4meter category to increase its presence & market share as well.That would be really a great strategy & it seems that people in Renault are getting the pulse of the Indian people. My only sincere suggestion here is that kindly try to introduce your model "Modus" in India as early as i think it's shape and features can catch the fancy of crowd here as well.Rest the decision lies upto the management but I'm sure that Renault will consider this suggestion.All the very best for future endeavors to the team of Renault.-From a sincere well wisher.

I bought kwid RXL in october 2016 from aseem auto ROHTAK. my car not give the milage more than 15km/ liter. i complaint at service but nothing do with this. very poor service, average. Total waste of money. Many times these days my car not start without pull.

Provide date and price f launch and name the items which are provided by your company with Renault Kwid RXL.

I am in United States and I want to gift my mother a Renault adventure car but the application is not taking international phone number. so how do I do it?

To
The Sales Manager,
Renault Motors

Dear Sir,

I regret to state that we bought a new Renault SCALA DSL RXZ Car ( Chessis No. MEEAHBA41E2011427, Engine No. K9KE424E040797) from your NANAVATI CARS PVT. LTD, Magdalla-Hazira Road, Surat showroom on 10th July 2015. Unfortunately, the gear box broke on 28th February 2017. I sent the car to the above service centre immediately. They told me that a new gear box needs to be acquired from the company and it would require 15 day, which I agreed with. After 15 days when I enquired about the status of the service, they informed that the gear box they received from the company was somewhat defective and need to acquire another one, which would need another 20 days. But the height is felt then when they do not attend the enquiries properly on phone and behave roughly and bluntly reply with utmost carelessness. I am shocked to have this kind of unexpected behaviour on the company’s part. However, I still undergo the mental dilemma as the matter is not being solved as it should be.

I hope the company would take necessary initiative to solve the issue at the earliest.

Disappointedly yours,
Vijayaben Bhimjibhai Patel

I Mr. Anand.k (Automobile Engg ) with 17 yrs Experience in Automobile Sales and working as GM sales with Auto Industries Goa. I was a proud owner of your lodgy rxl vehicle purchased on 19th feb 2016 with the Dealer Priority Auto Goa bearing registartion no GA 08 M 6441 and Chassis no ( VIN NO ): MEEJSRKF6001879 , Until i left it for 2 nd service (10,000kms)on 22/03/2017 , where in i had complained of the vehicle pulling on left hand side the moment the hand on the steering was taken off. so when i went for the car delivery @ 5 pm they told me it will take time as the car is getting washed in the mean time when the car was delivered it was late in the evening @ 6 pm. wherein every one was busy to leave for home and i also did not check or take trail as they said that every thing was done ok and handed me a bill of four thousand odd rupees and after i paid it they handed over the key. Now as i left the service centre and barely drove 500 mts i noticed the car was the same, as i had left it with them and the worse part was it was still pulling of left hand side the minute the hands of the steering wheel was released. That very moment i called the service head mr ashwin and told him about the whole incident , he told me that since they were closing that the service advisor would visit me personally tomorrow and pick up the car from home for rectifying the vehicle pulling problem. NOW i was really was furious and felt that nothing was done on the car except washing but still kept patience being a professional on the thought that errors do happen with humans and regretted for changing my wife's decision not to buy INNOVA and got this Pain and agony home (LODGY ) thats why you see the “INNOVA, is BEST when it comes to Service and Quality and is still the market leader in this segment.

NOW to my agony AGAIN AND AGAIN AND AGAIN nobody turned up the next day or even bothered to call me for the same . And since i have a spare car at home which i use daily (swift diesel) and also due to financial year ending i got busy but kept the lodgy car at home to see when these renault service guys would turn up.

Finally after 14 days ie. on ( 5/4/2017) since there was no call or visit from the renault service and we also had planned a holiday to ooty (7/4/2017) with the lodgy ,i went personally to the renault service centre and, for taking care of the problem of car viciously pulling on the left hand side, which according to them, than was due to misalignment of wheels. when i asked if i should stay since a normal balancing and alignment job takes about 1/2 hr approx , they said they would drop the car later and asked the service advisor to reach me back to my work place. After about a couple of hrs i tried calling them again to know what the problem was and why was it taking time , but there was no response from the service end. So after lunch i got held back with my busy schedule and tried contacting them but again my phones were not being answered. Finally i get call from (service head) at 5.30 pm, saying that they were not able to diagnose the fault and they have tried changing the shock absorbers and still not being able to get the fault, and since i needed the car to go back home, i came personally to the service station at 6.30pm, to my astonishment the service advisor Tousif started saying that the car was damaged underneath!!!!!!!!! and they have changed the shocks and the front lower arms and the car is ok and to go for a trial????? Now who damaged the car from no where, it may be the technician or mechanic or service advisor who damaged the car???? If not them than, why was this not told in the morning itself when i was forced to leave the car and go in a hurry, just for a minor alignment job still persisting after doing the 10,000 km service???? why did they not keep receiving my calls when i was calling the whole afternoon to know the reason for delay in rectifying the general problem and deliver my car. I fail to understand who, what and whom believe???? after all the drama when i went with a service advisor and with a mechanic for trail, COME ON now the car was now pulling on left hand side and sometimes on right hand side and to make matters worse the advisor touseef started saying that there is problem with the road!!!! and to take it on the other road in the vicinity , which i did not want to, but just to satisfy his doubt i took it on the other road as well but the problem was still persisting. When we returned back to the service station they told me they need more time to diagnose where actually the fault lies, now a car which has just done less than 10,000 kms in one year if this is the sorry state of affairs than what should i expect in future ???

I feel that none of the advisor or technician are qualified to diagonise or rectify any problems and they are basically following the trial and error method and i am totally disgusted with this kind of behavior and attitude of the service team and do not wish to take delivery of the car unless this problem is fully resolved and i am personally satisfied with the same. I hope Renault India will take all necessary action. You cant just take customer for a ride like this , its my 6th car in last 15 yrs AM I SURE IF NOT DONE I SHALL ENSURE THAT NONE OF THE PEOPLE IN MY CIRCLE OF INFLUENCE EVER BUYS A RENAULT PRODUCT. And i want full compensation for the trouble, pain, harassment and agony undergone by me.

Now few observation from my end...
1) Why was this not diagnosed and told to me when the car was first kept for service during 10,000kms?????
2) Why was the car still pulling on the left hand side while the service team claimed that all was ok when I drove it home from the service station after the 10,000km service, which was immediately informed to ashwin just after driving the car for 500 mts????
3) I so the case than it means there was no alignment and balancing carried on the car on 22/03/2017 when it was kept for service , as if it was done they would have noticed the car damage underneath and would not have got the right readings with damage to front suspension basically (shocks and lower arms) and we would have known about the damage.
4) Now where is the question of car being damaged underneath?? This means just to get rid of the problem the service team is trying to falsely accuse me of car damage.
5) To sum up priority auto service team is incompetent and only takes customers for a ride by falsely claiming that they have carried our the required services and charges them without any work being carried out , also they do not have well trained staff to diagnose and rectify any given problem, and providing such pathetic services that customer no longer feels the ownership of the product.

NOTE: i have attached the bill copy of 22/03/2017, wherein they have charged me for alignment and balancing , and also the job card copy of car being left at service -5/4/2017
awaiting revert asap before i go legal and on social media.

According to the basic amenities that in the car Iranian there is suitable conditions create locked doors automatically after the start move and leverage the chair be provided.

Reanult India, i just wanted to let u know that ur car especially kwid is very disappointing. Sundar banane ka chakar me andar ka bekar bana diya.. Y is the oil chamber so down? Whats the point of ground clearance? Its made of plastic and easily gets affected.. And ur service? When u compare with other brand services, Urs is worst. No skilled labour employees seems to be less interested, delaying of parts and items and many more. all i want to say is f**k u renault india. if u don't know how to run the car industry then don't make cars. May be u have sold in numbers but u ve failed to satisfy the customer. Extremely disappointed and annoyed. Purchasing ur car was the biggest mistake.

Dear sir/Madam,

I would like to bring your kind notice that my vehicle bearing CH.NO: MEEHSRAW5D8036780 Reg.No: MH24AF0232 got FAIL while going to airport with my family at mid night on 19th june -2017 NH 9 on the way to my native place to Hyderabad airport we have missed flight. i lost very important work incurred to loss in financially and mentallyI. I spend whole night on the side of road, it was so horrible / panic condition very difficult to express , most bad movement of time in our life so unfortunate. It is my surprise regular services of my vehicle done in time. Also replacing spare parts as per your direction in your Authorized service stations only at SRI SRI SRI Madhavpura HYDERABAD, paid good amount of money to you as i am having all payment details. I complaint your customer they send me technician he has told me to shift this vehicle to your service station now thy are taking for repair.

Hence i request you to kindly take care it should not repeat in future as i took extended warranty and full insurance.

Thanking you

Your faithfully
Dr. Veerendra Shastri
Ref.no: RE1718115909

Dear sir ,
in continuation of my earlier draft, i would like to bring your kind notice that my above said vehicle send to your authorized service centre at sri sri sri madhavpura Hyderabad, on 20th may 2017 morning till date they are not able to resolve problem or able to detect the cause of vehicle failure, I feel you have sold me defective vehicle, because after purchase my vehicle this is a second time once they replaced some part part telling defect in spares. Hence i request you to kindly replace my vehicle.

Thanking you

Dr. Veerendra Shastri
Ref.no: RE1718115909

Dear sir,
i would like to bring your kind notice that till date not yet solved my vehicle problem even not able to detect the cause of failure of vehicle in your authorized service center.. i feel it is manufacturing defective vehicle thats why repeatedly-getting fail..

Dr.Shastri V.V. President: Dist.Pharmacist Welfare Association (R) BIDAR. Hon,Secretary: Bidar Chamber of commerce and industry(R) BIDAR. Professor: Karnataka College of Pharmacy BIDAR Member.DRUCC-SCR-Secunderabad/. Managing Director: Therapeutic Pharma & Sangmeshwar Distributors Bidar. Inespector: Pharmacy Council of India New Delhi. Cell:09448113579 email:vs89 @ymail.com/tpharm @ymail.com.

My Renault Duster car is giving following trouble from the day I purchased.

1. Too much water enters on the floor at least 2-4 inch. And since no outlet its difficult to drain and becomes health hazards.
2. Gear shifting is very hard and creates problem in traffic and unsafe also.

Kindly look in to problem which are unsolved since years immediately.

Performances of KWID is extrimely bad. I have purchased a KWID and after 5000 KM running, its giving frequently problem during pick up and after AC on condition. Automatically the CAR stops. For same reasons I sent my CAR to Kataria More, Gurgaon Renault Service centre three times in 2 Months. Its really so unfortunate that theses service centre are doing nothing, thats why same problem is raising after short interval.

To
Renault India Pvt Ltd,

Dear sir/mam,
With due regards I am submitting the following for your sympathetic consed ration and favorable action please.

1. I purchased renault duster awd from sapna motors mandi in jan 2015 and car is registered under the name of shashi katna ( hp 22b 0111).

2. My car met with accident in march 2015 and sent for service and repairing to renault mandi . The vehicle remains in the service center for 25 days. The service center prepare the estimate of repair about 12,0,000. The car prepared and the bill actually prepared for the insurance claim was not given to me.

3. Again in the month of jan 2016 i got the car serviced from mandi they charged rs 4200 foir 2nd free service. Moreover the cost of CRTG AIR FILTER charged rs 1630/ quite higher as the actual cost of filter is rs 630 only (bill of service copy attached).

4. Again i got fault in my navigation system IN JUNE 2016 they checked and retained the car for 3 days in service center and told me that your car is in under warranty nothing will be charged . i went back to service center after 3 days navigation was not changed. Mr Naresh chaudhary said its not available in store right now. and he given me written undertaking that it will be available by 28-06-2016 but till date it is not changed . i talk to him many times face to face but his rude behavior towards me. sir i want to inform you that he is not a professional person and he dont know how to built a customer relationship management. becoz he said to me you can do anything if you have power. (written undertaking given by him is attached herewith).

Details of your staff with no who showed me unethical value are mentioned below with no :
1 Sh Naresh kumar - 9805518811
2 Sh. Ankush - 9805518828
3 Sh. Pankaj sharma - 9805518804

I am a senior citizen and have been harassed for last 2 years by 3 of them as mentioned above and suffered mentally torched. I invested 13.60 lac on duster but its music system not working for last year is it a ethical value? You are requested to look the matter personally and give me the justice to avoid the legal action please and for betterment of your company in the eyes of customer so that brand image should be build up than you have to take some serious action against SH. NARESH WHO IS RECUIRTED AS A SERVICE MANGER IN RENAULT MANDI (H.P). Hoping thaqt you will be a professional one.

Thankyou

yours faithfully
shashi katna
9418488346

Dear Sir/Mam,

I would like to inform you, I am Big fan of Renault Cars but today i am very upset due to one of your dealers in Patna, his name is (RENAULT PATNA CENTRAL). They dont know how to deal with customers and they always provide wrong information. i already book my car Renault Kwid RXT but due their wrong information (Cheating) i need to cancel my booking. I want to tell you please think about Renault he is one of the best cars but due some dealers people avoid to buy Renault and they go to other brands.

I would like to cancel my booking for new KWID car which was booked in Nov'17 due to some personal reason. And during the visit to Renault showroom @Jogeshwari, no one had told us the cancellation charges. we have continued doing follow up with Custome support executive, but nothing gonna happened.

Please do process my refund at immediately. We have paid booking amount of Rs. 10,000/-.

My Duster car met with an accident. Accident took place on 10th January 2017. Lorry hit (with speed @20-30kms/hr) my car on right side then my car front bumper hit Divider of around 5ft on bridge. Eventhough car got hit from front, air bags didn’t work. Immediately Tires were dismantled, making a small accident to worst. If quality is good, atleast airbags would have worked. Car first service is done just few days before the accident. Company is not ready to listen to me. They apologized and told, they cannot help. All the safety systems which are shown for duster are just for papers. Car engine and most of the interior is good, atleast they are not ready to do repair. Company is cheating customers.

Sir, i want dealership of Renault cars in Jaunpur city . I have landscape as u required in main city, but sir i didn't know about investment and procedure . So sir kindly guide me for further details.

Hello, I am P S Dhama.

I visit your Aviva Renalut service site - 4, Shahibabad, Ghaziabad on date 25.05.2018 my car Kwid (Kwid DL-1CX 5232), reason of AC is not working , as next day 27-05-2018 to receive my vehicle from above workshop there are missing some things in my car.

1. Key ring (Value of rs. 300/-)
2. Jack road
3. Tyre lever (Pana)

When i checked in workshop there is no any response or not any responsibility by advisor or managing staff. How to trust above workshop like as they can change any thing from my or other car. So i decide to my locality & contact dont purchase Renault car in future. Describe why missing of stolen these thing, or i mack a complain in police or legal authority.

Mob - 9999078195.

Hi,

Renault work shop lost my car keys. I would appreciate If you could let us know why and how and when you lost keys. I can sue renault for doing this to me. You lost our key which direct to theft possibilities.

Your management team ashish despande spoke rudely to my family, and me. We cant drive with convenience of keyless for a month or more. We have to wait for a month to get function changed of car unnecessarily and again have to give car in your hands which again leads to losing keys or things further next time could be car itself be stolen from your work shop. We have to change match point function again with some amount to be paid for refunction.

Waste of time mental torture and insult to my family Leads me to file complaint against Renault and ashish despande. Well contacting a lawyer to sue Renault for Waste of time mental torture and insult to my family.

Not happy at all from Renault management specially sanjay mahadik not taking things seriously still.

Thanks

This is in regards with my kwid car's second FS which as per the norms is to be scheduled after one year or 5k km whichever comes first. I had scheduled the 2nd FS on 29th of june as all the slots before that were full as per the Jogeshwari Renault service center. They had booked the slot and told that I will receive a confirmation msg one day prior the FS. But one day prior to FS since there was no confirmation from their side I called and was told that there is no parking slot available and the 2nd FS has to be postponed to later date which was 14 th july . Same was done on 13th july and they told us that they will contact us when the slot will be available. As there was no response when we called up again they informed as that on 5th aug your 2nd FS will be scheduled. Same situation when on 4th aug when we called for confirmation we were told that our dealership with Renault has is under renewal and if you have to carry out the FS you have to pay the labour charges. On showing disappointment they suggested as to visit thane service center (benchmark). Till we scheduled the 2nd FS at thane benchmark we were not told abt the extension of FS is only valid for 1 month. Hence we called jogeshwari Renault center to ask for the explanation regarding the same and they are denying it.

I would like to mention that apart from verbal communication there was no msg or email communication from service center regarding every cancellation.

Kindly look into it at earliest and kindly provide a solution as its been a pathetic service since 29th june and now they are saying that the FS has lapsed.

My car no is MH02EP2156

Dear Sir,

Renault has a very bad company which provide the worst after sale services, I bought a Renault Lodgy in Jan 2017. I had a lot of problem with the 2nd service but that was manageable to me. For two month, I made a complaint to the service center Ajmer that I have a problem, with gears. I told them that sometimes gear stuck and it is very dangerous to my life. They check my car and told me that the clutch must be replaced. Since then I am calling the service center but no help. I am not able to drive for long distance to the danger. I have explained everything to them. Please don't buy Renault Cars.

with warm regards

Dear Team,
What a pathetic service provide by the Renault. Totally Fed up with the service with in 1 Year. Service Center Only give the excuses accordingly to there facility

My Duster (Adventure Model) bearing Reg. No.KL 58 N 9200 was brought to your Service station first on 20th August 2018 with complaints of Fuel injection pump (sensor displayed by Electronic fault or diesel preheating warning light and stop light continuously its devices). The service personnel at Kannur as directed in form higher-ups cleaned and cleared the fuel injection track & 3rd stsage injector and 40 liters of diesel . They also replaced Diesel filter,LZ0112,and added fresh 500ml of diesel Service authority commented these are all due to ‘poor quality of Diesel’. I used to take fuel from Reliance and other pumps normally and I still cant understand the ‘quality standard variation in diesel’. Same time I am still not convinced about the complaint on the quality of fuel. My strong opinion is that the trouble is due to damage on fuel injector 1,2,3,4stages (as there is vibration and jerking of Engine at the time of starting). After the repair the vehicle was returned on 24-8-2018 . .(Period of repair service work 20-8-2018 to 24-8-2018).

But Immediately after the service, the next day morning (25-8-2918) the same complaint repeated and I reported this to the Service Manager and the service team drove my vehicle to the service station again after the Onam holidays on 28-8-2018 . After replacing 2nd and 3rd stage fuel injector the service station returned the vehicle on 5th September 2018. Warranty of the vehicle due to expire by October 2018 and I am still afraid that the problem with the fuel injector pump occurred twice earlier is likely to repeat . Instead of replacing the whole defective unit the service personnel simply made mere trouble shooting exercises to contain the problem.

Hence I request you to direct the service station to replace the fuel injector unit( 4 of them) before the expiry of the warranty period as the problem still or seems not fully solved. I also request you to suggest the brand of diesel which I should use if it is true that the quality of different diesel suppliers vary.

The vehicle was put in service 14 days altogether during which for the days which I was devoid of any Vehicle and I had to rent a car, for no fault of mine. I also request agreement for your side to replace the work unit if the same complaint surfaces again in future instead of making such repair works. Awaiting aline in reply.

Yous faithfully
Dr Vasandakumar M V, Karunalyak, Near Diet P.O.Palayad, Thalassery, Kannur, Kerala-670661

I draw you kind attention that on 10.9.2018 my car developed a big sound from the silencer region and immediately on 11.9.2018 took my car to your service centre at M/s TV Sundaram Iyengar & sons , Kalamaserry for check up. After check up they informed me that the line exhaust has damaged and hence to be replaced. Since I am having your extend warranty, I pleaded for replacement of the part at free of cost. But your above Authorized Dealer did not heed my request and charged me Rs.3740/- vide invoice No. SERVCOJD19004938. Their action is unjust and against of the term and conditions of extended warranty terms. Hence I request you to make arrangements to refund Rs.3740/- immediately.

Thanking You,
Your’s Faithfully
For your information, the Maruthi Zen car which I purchased on 31.12.1999 had not developed similar compliant until I sold it during 2015

Renault ajmer car dealer (Rajasthan) promise to give gold coin on purchasing Renault kwid oct 2017, till now dealer not provide gold coin. Third class service, very bad experience with Renault. pls solve this problem as soon as possible. The company staff not give proper answer regarding this.

Very bad experience with Renault.

I have duster car its a nice car.. but the company services is very bad at kozikode and Perinthelmanna in KERALA.. especially in Perinthelmanna showroom.

If u have any optional car and only u give service because it will take time.i gave my car on 25/9/208 due to accident they told me one month but till today not get back.. before i have a chevorlet car, due to delay (not this much) i complained customer service head office they took nice action to the service manager.. the action is took from me a complaint letter with signature at least renault can learn from this. Why i told like this means before also i given complaint to head office but no response. so its make to write publicly.

Note:- I dont know about other service centers.

Dear Sir/Madam
Navigation is not working in my Kwid climber car, I informed the same to ShowRoom and service people, no one has taken immediate action. At the time of delivery it was not working they told we will solve the issue later but till now not resolve the issue. I purchased 20 days back only. If it is not resolved I will give the car back to them for refund. The same was informed to the showroom and service people.

Att to ,

Mr. Fadi Al Hajj
Service Manager- Renault.
Renault MBZ - Arabian Automobiles.
Near Tasjeel Auto Village - Sharjah,
P.O Box 117305,
Sharjah, United Arab Emirates.

As discussed with the branch head and the service manager yesterday (10.02.19) below are the problems that I am facing with my Renault Talisman (C Fujairah 34980) Chessis # VF1LDRFB7JC250025, the pictures and videos for which have been attached in the mail and were also shared earlier with the service head.

1. Cruise control doesn't work on the slope(even if the slope 5 or 10 degrees), the speed keeps on increasing. ​Live Video Has been Shared to you on your whats-app​

2. Blind Spot Sensor​ not responding error keep on giving be error on Speedometer display , photos has been shared with you on your whats-app ​

3. Automatic ​Start / ​Stop ​not working ​​in normal way of driving some times it woks fine and sometimes it dosent respond at all even if it activated , photos has been shared with you on your whats-app ​

4. Acceleration Sensor.​ (driving style) Car RPM increased ​unnecessarily when car is stop ans also while driving, photos has been shared with you on your whats-app ​

5. Rear Suspensions Are very hard car bangs on Speed humps @ speed of 5 Also , last service they put a note they have done setting in Rear Axel which even you and me both nos its not possible they had only decrease the air from rear Tyre , they had fill 2.0 , actually it should be 2.2 and reducing air is not a solution for me by reducing air ther are many factors will harm , eg. driving style, AVG and many more as a Service manager u understand more.

6.when above pictures and videos where send to you , you reply to me its nothing all this is only setting in car you get your car when ever im free you will get it done in some time
and what happened when i visited you straight away declined saying we cant do anything with this settings vehicle is designed such a way , and this comment are not accepted from my end and.

7. after speaking to branch manager he have promised me that you ave promised him to clear all this issue upcoming Saturday 16/02/2019, so i will be dropping my car on said date to rectify the issue please don't take it lightly like last service you took its a brand new car and driven only 10k kms and i have all this issue with the car

8.all above errors where mentioned to you on first service of car @ 10k kms still no improvement even the car was not washed properly when i informed to you and your team what a reply i got we are merged with INFINITY AND NISSAN boys over there wash more than 600 Cars in a day & car wash is a complementary service from us we are not charging , so let me tell you your team have dirty hands on car and it was your responsibility to get it clean . look its not my concern they washing 600 or 6000 cars. hope you will take care of this.

9. also a reminder for you u had taken my email id saying you will forward a conversation of Renault technical team coz above cruize error is default in car as per technical team,please do forward me the email and keep me in loop of email regarding my car issue # C Fujairah 34980.

Dear Sir/Madam,

This is for your kind information, My vehicle number is TN11AE 3190 (Renault Kwid). My vehicle remote lock is not working past two month, i had contact with Renault show room at Guindy, They have been confirmed the issue will be resolved at your door step but nothing is happened as of now. Two days back the vehicle had 2nd service also completed they also communicated to me remote lock issue will be attend at your door step and gave Mr Rajesh contact number ( 9841227736).

Now all are said door step service not available, I am very sad to your communication and service.