service.in@xiaomi.com: Xiaomi India Customer Care Email

It's really unfortunate that Xiaomi is somewhere considered as Apple of china. I have purchased Red Mi Note on 9/12/2014 with Power bank. I have submitted my faulty charger on 12/03/2015 in Gurgaon(Serial No: 865291022832504) and have no clue when I'll receive the replaced charger. I have strong remorse on my decision of selecting Xiaomi but somewhere understand that Chinese product will always be chinese.

I also came to know that you are not taking battery bank in service. I am amazed by such a fearful service of such a brand. I will never recommend Xiaomi to anyone and will post negative reviews on social networking websites and public place so that none of us become fool in future....

The hilarious thing of the product is that even service center representative not recommending Xiaomi phone to anyone. Strange and horrible

An unsatisfied customer,

Expecting call back......

Ajendra Singh
Phone Number:; 8826788077

I bought red mi note 4 g 10/3/2015 and later 2-3 days it has automatically switches off and then. If i presse its power button for long, then it was started but it's touch not working 1- 2 minutes it just hangs. i ignore this but same problems arise 2-3 times again and when i play whatsapp audio it has automatically stop many times and many times it is started when i press power button. Please suggests me on this problem.

My Redmi note 1LTE, Build NO: KTU84P purchased at Airtel office Picket Nr Secunderabad Club, 500009 INDIA doesn't work inspite of roaming chip from airtel, here at Dallas Tx, frisco. The telephone is defective since it is picking up the AT&T signal and the phone is always in the auto searching mode and tells that it is not able to connect. IF I PUT THE CHIP IN THE OTHER ORDINARY PHONE THE CHIP WORKS ON AT&T. I have shown the phone to AT&T frisco they have confirmed defective phone. This very bad, you mean to say I made a mistake by buying your Phone.

Pl take the phone back or MAKE IT WORK IN THE U S A. Please be advised that, I have been put to loss, I would think this is the reputation of your company. prem kumar kambham

I have purchased Redmi Note 4G last month from past 5 days my camera is not working. I am getting an error like " Unfortunately the process android.process.media has stopped. kindly help me out to find the solution.

I have purchased Redmi Note 4G last month from past 5 days my camera is not working. I am getting an error like " Unfortunately the process android.process.media has stopped. kindly help me out to find the solution.

Dear Sir,
I have purchased xiaomi MI3 . Unfortunately my mobile screen cracked, I submit the mobile in jaipur service centre on 28 march, they told me that it will be repaired with in 15-20 days, But still now problem not solved and they tell me that they cannot say that it will take how much time.

I have Redmi 1s which was stuck on not getting updated so i submited the device in service centre. But they are taking too long to update the device even after 15 dayz service centre authorities say device facing motherboard issue and they are not sure when i get my cellphone back. I am confused now what to do plz help in this issue.

my phone is not powered on actually and i submited in service centre on 9th march its all over 50days ago, then the service centre saying that touch is not working again 15days. The complaint is about motherboard then the new problem is taken by the service centre its self only nw the problem is touch pad not working.

Dear Sir,
I purchased my xiaomi Redmi Note 4G on 14-02-2015 from flipkart.com. My order id is OD202074366637131700.

My phone's ear phone jack stopped working within 2 months of my purchase of this phone. I gave it to the service center on 16-04-2015 Thane city wide Complaint Number PKD/XM/15/00152.

Ccom Telecommunication Pvt. Ltd.
Address：F-02, 1st Floor, Eternity Mall, Teen Haath Naka, Thane West-400602, Maharashtra,
Phone Number : 022 40242604 / 9167203572.
ccom.co.in/ct.aspx

when I follow up on 23-04-2015 they send email As your device is under process the approximate time will be 7 days.

After completing 7 days I again follow up today 29-04-2015 but they replied - "As your device is under process the approximate time will be 5 days." they extended more 5days, that they are not repairing my mobile on time and are only extending more and more days.

I have immense faith in Xiaomi Global and I believe that this company will truly revolutionize the world. Please help me with my phone. All you need is a little improvement in the service..

My Xiaomi note 4g touch screen is not working, it is a brand new phone purchased very recently. Took it to the service center but they are asking for Rs 4200 to replace the screen. I dont understand this, if the phone is under warranty how can they ask for money and that too a large sum of 4200Rs although a new note 4g costs only Rs.9999. This really is cheating and looting the customers.

Its more than 1 month I m suffering with a issue that while playing my music it get stuck in between many times for a sec. With this issue I went to my near by service center and they flashed my phone 3times and than again the problem is not resolved. Than the service center asked me to submit my phone for 3 working days and this time they assured me to resolve my problem. Than after 3days when I tried calling them many times they didn't picked up my phone and then they asked me 3 more days for it. And it is repeated for 15 days and because of this my many works get in pending and finally they told its not hardware issue its a software issue so he need to flash my phone again.

But after again flashing I m suffering with the same problem and it is not yet resolved..Really I m very much disappointed with the product and service both..Now what to do?? Plz help me to resolve my problem.

Phone is not flat when placed on a table or any other flat surface. I raises abt one edge.
Give me solutions. Should I replace it??? Its worrying me lot.

xiaomi mi4i is very slow and also while accessing phone is working slow and also creating problem using viber and skype etc.

I have purchased MI3 from Flipkart on 13.08.2014, on .03.03.2015 phone stopped working completely since their is no service centre in Chhattisgarh, hence we approached nearest service centre at Nagpur on 03.03.2015 . Service centre at Nagpur collected my phone for checking and informed after two weeks that the problem is with motherboard so they have to replace it under warranty.

After a week the phone was returned back to us but when I checked it by installing sim in the phone, the sim could not be activated , nor the audio port was working for headphone. This faulty function I reported again to service centre at Nagpur they asked to send back the phone which I did. On recieving the phone they checked it and reported another problem that sim tray have jammed. I asked them that since phone is in their possession hence they may please check for problems which I have sent the phone back to them as the phone is under warranty after the first repair by them on motherboard but they refused to do it in warranty and the phone can be repaired on chargeable basis of Rs8400/- for again changing the mother processor and attending other problems. For this I have reported in Xiaomi customer care centre with complaint no-203574 on 20.05.2015 but since then almost ten days have passed but nobody have replied, but on calling service centre at Nagpur they said that now repair can be done at a price of Rs2500/- but not under warranty. On asking customer care against the complaint, they ask to give it in writing.

My Phone is still under valid warranty period of one year from the date of purchase, hence I request to please do a justice and replace the defective piece by a new one with extended warranty as it is done by all other mobile companies since the first problem was major one of changing the mother board & processor and after that the repair at Nagpur Service centre was not perfectly done and checked.

Please also note that we have already spent a lot by Visiting Nagpur twice since their is no service centre at Chhhattisgarh. I would suggest not to sell in Chhattisgarh State till they have authourised service centre in the Chhattisgarh state.

I am from India, kerala, calicut. Sir pls tell me available service center and more details and xiaomi mobiles quality details, Xiaomi smart phones warranty time after this repair options and this any cost. And all service centers mobile number in kerala. Pls tell me fast??? I really like xiomi smart phones.......Thanks

Hi,
My name is Shokin Singhania. I am running the service center in Dibrugarh, ASSAM (INDIA). I have interest to join with xiaomi as a partner. If you interested please mail or call

Thanks and regards
Shokin Singhania
8876347802

I have bought a new redme 2 a few days ago, but suddenly it shows me some errors. This set becomes very hot when I use it, e.g. if I wana to watch any thing in it, after 5 minutes it goes extremely hot, so plz can u tell me the solution regarding this problem, I will be thankful to you.

i had purchased redmi note 4G 3 months ago.......and i got some complaints regarding loud speaker, microphone and charging and i have shown to redmi authorisd service centre which is located in arjun nagar new delhi and told its coz of mother board problem. Its been one month and they keep on saying there is no availability of parts.....what the hell s this? its their responsibility to provide spare parts to concerned service centre.....such a poor quality mobile and scrap company.

sir, i had given my redmi note to Kanpur service centre from 25th april2015 and when i call them after 1month than they say call tomorrow and after few day when i call than they say my phone was effected by water if its true than why they don't tell me after 4-5 days so i can't believe this because they told this after 42 days when i call ,,they never call me always m calling..my complain no. is 232181 and work order no .QZE/XM/15/00154 AND now its near about two month but i didn't get any type of service and the no. provided by them mostly off. m living in ALLAHABAD so its not possible to reach kanpur everytime. so pls take any type of action for this b'coz treating ur customer like this is very bad m too upset from ur service.

My handset was creating some problem in speakers and then i tried checking Jaipur Xiaomi care centre and i tried calling continuously but they did not give any response, other some numbers are not connected or working. 1. 01413055705, 706, 8774751771, 9772505406.

Sir, we want the service centre in uttrakhand. i want to buy mi 4i but here is have not service center thats why me & many people cant buy your phones and for more better experience with Xiaomi. In future, many more customer will be buying your products also its parts. First you can do that step.... u can set up the service centre in dehradu capital of uttrakhand. so please provide the service center

yogesh kumar
+919720885816

I brought mi4 but its poor quality phone screen broken due to heatup and battery pop up and cover open company claim gorilla glass now no service centre in ldh so hv to throw this phone in dustbin which it deserve. We brought 3 phones in family all hv problm its like bomb in hand due to battery.

Dear Sir,
I have bought mi4 4 month ago, My mobile IMEI No is:865291028101292. I have very bad experience with this mobile The problem I have noticed my mobile screen without brightness because of this problem i cant see anything in mobile and next day automatically switches off then If i press power button for long then it was started but mobile hanging very badly then i went to mi service center on 07/07/2015 in Gurgaon. MY ( Reff No: JS15070700077 ) i submitted the mobile in service center. But they are taking too long to repair the mobile about 7 to 10 days its very long time for service compare to other mobile companies. Please help me in this regards ASAP .. Thanks
AMIT BHARDWAJ
MOB NO -09717797344

Service is so bad I have gave my cell phone in thane(w) service centre at eternity mall before one month. And they are just telling that your motherboard is damaged. Every time they are giving excuses and now they are telling that your parts are delayed due too rain. I had called 3 to 4 times in the head office they are telling that parts are transported. soooo plzz do the service good as soon as possible. I have not got my cell and had given on 13 june 2015 and today is the date 9 july 2015.

MI account Id is 785102081. My Mobiles IMEI No is 865317027709163. My Contact No is 8903680808. Yesterday I updated MIUI 6 to 5.7.9. After that my mobile does not connect with Data. It says only it will connect through WLAN mod. I was not able to connect my mail and data activities through it. I approached the customer service in Coimbatore. They checked it and not able to rectify it. They ask me give the mobile and collect it after 1 week. I can receive & call through the mobile. Kindly do needful to me.

I bought Mi4 device it's just 2 weeks past i am facing issue with this device. Due to some reason it's developed internal crack in LCD when i had been to service centre they say it's physical damage it can't be replaced even touch is not working for this device and this device is over heating while charging. Service people in Koramangala, Bangalore are non cooperative. They are not customer friendly please look into this service centre. i met Mr. Yogesh he is not ready to test device says its a physical damage.

Attaching photos of phone where Issue is observed, please do the needful with appropriate DOA/Job sheet for this device. Expecting positive response and replacement.

Sending mail to above email is bouncing.

Hi Xiaomi,

As per my last mail about the hanging & brightness problem in my handset Mi4. I submitted handset at your service center in Gurgaon but till now i didn't get any reply from your side..

I think you are providing very poor service to your customer; because You didn't revert me back about my problem and also Sent mail to your service center & repeatedly called on your Hotline number but nobody give a response of my call so this is first and final warning to you.... In short i would like to say that if customer will be HARASSED in this way there will be no other option left with them to go to consumer forum. I hope you can understand the genuineness of the complaint and will not ignore the matter & take positive action.

I look forward to hearing form you As soon as possible to resolve this problem. If I do not hear from you within 2 days then i will go for the full cashback or file complaints with the appropriate consumer agencies and consider my legal alternatives.

Regards
Amit Bhardhwaj
09717797344

i have purchased xiomi redmii 2s a month ago but touch is not working service station is in chandigarh horrilbe exp to purchase xiaomi mobile open service station in jammu. brinder singh jammu

I purchased my xiaomi Redmi Note 4G on 14-02-2015 from flipkart.com.

My phone's phone dead stopped working within 2 months of my purchase of this phone. I gave it to the service center on 01-07-2015 Thane city wide Complaint Number QQT/XM/15/01124.

AMBLAX SERVICES.
Address: 944/11,Laxmi Complex
Nehru, road arjun nagar off defecnce colony Delhi, Tel no: 41783336

my contact no 9671604066
email add: dprchhillar @gmail.com
when I follow up on 31-07-2015 they send email As your device is under process the approximate time will be 7 days. please reply me.

I am not getting redmi 1s charger anywhere in india. So please help me providing the charger.. Plz fix it soon.. I m facing so much problem.. !!