helpline@dmrc.org: Delhi Metro Customer Care Email

If one out of the two doors is decided to be for movement into / out of Delhi Metro Gates & commuters are aligned with information Stickers/posters.

Benefits
1-Larger width at doors for In/Out movements
2-less Chaos in rush time
3-Smoother Passenger's Movement

A trial must be made

Rakesh Kr. Dunga
Cell: 9910046232

Dear Sir,
DMRC has introduced 'ICICI Bank Debit-cum- DMRC Smart Card'. It was given to me on extra annual payment basis. I was told that it would be 'auto topped-up' at all metro exit-entry gates. But, very sorry to say that auto top-up facility is available only at a few metro stations.

My simple questions are:
1. In this situation what is the use of this card?
2. Without making proper mechanism of auto top-up of this card at every metro station, why this scheme was launched? Only to make people fool?
3. As a customer I feel that I have been cheated and harassed by DMRC and ICICI Bank both. Then why should not I take legal steps against this act of cheating and harassment.
I will wait for an early and proper reply from your end.

Laxmi Narayan Shital

Hi All,
Someone picked my pocket in Metro since 5 days back. I had some documents which if someone found please call me I will pick them.
Below are documents:
Voter Card Number:- XPD1395086
Pancard Number:- AYBPB8663R
DL Number:- V-17804/MT/GZB/09

Mob:- 9718500594 or 9250078532

Thanks.
Virendra Bhati

Sir,

This is to bring to your kind notice that in between 7.15 A.M. to 7.45A.M. some badly soiled lady beggars accompanied by large no. of kids of all ages, newborn to 8-9 years board the the metro from DWARKA station. Their kids spoil the floor and seats of metro by passing out urine/feaces and throwing all sorts of eatables both liquids and solids. The beggar ladies emit out such a pungent stench that other commuters prefer to move away from that area and vacate seats which they readilly occupy and start spoiling them too. The same ordeal is again repeated on their backward journey to DWARKA to the inconvinience of the other commuters.

Please do something to have a check on them to save the prestigious/ neat& clean metro.

Hi! I wish to draw your kind attention at the DMRC service at violet line-Badarpur to ITO Station. I am traveling from Badarpur to ITO everyday in morning. The service from Mandi House to ITO station is now extended from June 2015. I am surprised to see everyday that some metro drivers have a habit to change its boarding destination from ITO to Central Secretariat/Mandi House at the last moment when it reaches C.S. Station. It is the mischievous conduct by the drivers. Hundreds of travelers are suffering by this notorious act. I have noticed this problem everyday. Even in evening, when I was waiting at the ITO station for more than 15 minutes, only a few metro were reached there for onward journey. I have complaint this problem at least 12 times, but no action has been taken till date. Kindly take necessary action against the careless persons at the earliest.

I was traveling from chattarpur metro station to rajiv chowk metro station with my family at about 16:42:32 hrs. I asked for 03 tokens from (TOM 01) i:e from Mr. virender. He in return asked for 90 bucks & gave me a single token. On asking him that why he gave me only a single token when i needed 03, he told 01 token will work for 03 members. As i came to delhi after a long period of 01 year, i thought that there might be some changes made by DMRC during this period. Firstly i crossed the barrier with the token, it worked. But when my mother & wife tried to cross the barrier doesn't open. Then some security person came & made my family to cross that barrier through some side passage.

I boarded the metro & reached rajiv chowk. When i was trying to make exit from rajiv chowk metro, the security person stopped me & asked with only one token how can 03 of u will exit. He asked me to go to control room & tell them for help. At last i narrated the whole story to the incharge of control room & he assured me that action should be taken against Mr. virender & i request that strict action should be taken against such people so that one should not be made uncomfortable while traveling with his family.

Please refer complain number 8338 of Iffco Chowk Metro station dated 2/11/2016 and online complain dated 3/11/2016 regarding theft of my car from iffco chowk metro parking. I received a confirmation mail and the case is under investigation on 3 November and after that not a single correspondence was made from your side. I requested to cancel the contract of the contractor but after an expiry of more than a month nothing was done from your side and DMRC is least interested in dealing with the theft of my car.

Again I am requesting your corporation to help me out as early as possible and resolve my problem else will go for Prime Minister Public Grievance forum as if a Government servant like me is not being helped by the corporation than what about the common men's grievances.

Please make your metro token sale policy more better. Sometimes it is difficult to buy tokens due to change problem and due to absence of staff.

My Metro card is damaged. How to get a new one?

I recharged my metro card from the EVM machine but it was not recharged. Rs 100 was deducted and not returned. My card no is 56947844, can you help me. please sir you can do it. Thank you.

The amount of the journey wasn't fixed for a fixed place. I was traveling to Dwarka sector-12, actually the token comes into the amount of Rs28 for Dwarka sec-12 but today he takes Rs38 and says that if you buy more token it have cost Rs28 otherwise we have charged Rs38. So please fix the definite amount for a fixed journey.

On 4th of April I was boarding from Kashmiri gate to dilshad garden metro during boarding time some one pickpocket my mobile at kashmiri gate. And it's a daily story in metro why not metro take action against them why not search in the cctv and find the suspects and there was no complain center in metro against it only lost and found department is there. Delhi metro or crpf have to be make a team to catch these kind of thieves.

Sir, I travelled from green park to kaushambi on evening of 6/04/2017 and from my metro card 47 rupees was charged but fair charge is just rupees 20. this is because of not properly scanning process at gate no.34 counter at green park metro station. I asked at the counter he confirmed the fault at green park metro station and recommended me to complain at dmrc website. so I will be obliged if u consider my case & refund my extra charges. please reply me soon at the same email address.

There are many time. Ticket counters taken extra fare from real charges. Today I m travel from Noida city center to Gtb nagar. The fare of this distance is 23 rupees. But they charges extra fare. The tickets men taken 33 rupees many time. Please take action against of taken extra charges. Why they cheat the peoples.

Vehicle no DL 1B189 staff of this vehicle taking extra charge and behaving very badly with passenger.

I am 57 yrs old and working at gurgaon. Young boys and girls are sitting on sr citizen seat and even watching movies, chating on whatsap, facebook but not vacating the seat. Though seats are reserved for ladies and evev one bogey. Pl do something for sr citizen that no body should sit on seats reserved for sr person.

It was around 9 o'clock when i reached nangloi metro station with my nephew to return the token money that was struck in vendor machine. The station controller misbehave in front of my 16years old nephew and threat me to put behind the bars by cisf if i asked the token money back again. As he was saying there will be no action against him if i complaint his senior or dmrc organisation. He is ruling the nangloi metro station as a controller but do not knows how to deal with customer. I request the dmrc to look into the matter seriously otherwise people would lose their faith in dmrc.

Dear Sir,

The DMRC has recently increased the metro fare from 10th May 2017. I wish to inform you that the concessional fare may be considered for DISABLED and SENIOR CITIZEN persons.

All Transport agencies like:
Delhi Transport Corporation (DTC)
Indian Airlines
Indian Railway
and other transport facilities.

I am a Senior Citizen and disabled person and availing the concession fare in DTC and Indian Railway. I understand that these persons are to be honoured and their traveling is very limited. Could you forward this message to the competent authorities so the scheme may implement immediately.

Thank you

With Regrds

Ashok Gupta
9810281491

Pl ref my complaint regarding sr citizen seat which is occupied by youngsters and also watching movies and chatting, whatsapp, facebook but not vacating the seats. Pl do something. For ladies one coach is there/ladies seats are there.

1. Fare Hike - With the recent hike in fare life has become miserable ... earlier I used to pay Rs 27 now I am paying 50 which is double. It is the failure of the modi Govt that the govt was not able to curb the loan problem of DMRC and the sufferer are we middle class ppl. Despite of paying all kind of tax (income tax, education cess, swatch bharat, service tax) if we need to pay more fare hike then its the incapability of the govt. Please let the Officials know the honest feedback shared by a daily commuter. Atleast they should have hikes genuinely. Now with the hike there was comparatively less commuters are travelling. if further increase in fare.. the commuters will be minimal which will be loss to the govt.

2. Customer care - the person sitting in the customer case needs to be courteous and patient.. several times I had bad experience.. they should know how to deal with a customer.

3. Pick pocketing/ mobile theft in the metro premises is very common neither the police not the CISF is taking any step to resolve.

After getting out from Blue line at Sector- 21 Dwarka there is separate line for female passengers to catch Airport Metro. Male passenger are pushing the ladies and there is kiosk. Some time before when there is frisking facility there was a separate line for ladies but now a days it is very difficult to move towards airport line. Please do the needful.

Hi All, this is incident of kashmere Gate Metro Station. there were lot of crowd (queue). Always mismanagement by staff. Roughly talking with customer. Today 25th May 2017, i was standing in queue and just ask that how much time will be taken but there was a security Police and he is begin to say that he is also in problem how can i think about my problem and he told me , if i have any problem get out from queue and mention your complement. he was two star office and his language was so roughly. please sir, Please do needful for future not for me for all customer.

Hi, This incident happen when I went for security checking Date: 31-5-2017 time: 8:50 to 9:10. DMRC lady security checking officer start checking and I was listening music security lady snatch my ear phone and my ear get hurt. when I said to her “tum ky kr rahi ho “ she shouted on me and start fighting and said “ tumne mujhe tum ku kaha!“ and she arguing with me and hit on my leg with her racket metal detector because of this cheap and silly reason that I said to her “tum”. I didn’t expected with DMRC officers do such kind of shit things. And there male staff do same “aapko unhe tum nahi bolna chahiye “ are they are there for making relation or for their duty!!!!

Sir, I was traveling ndls to kirti NAGAR . I purchased 1 token & staff charged INR 30 . next day I was returning kirti NAGAR to ndls then he charged INR 20 .when I asked the kirti NAGAR staff to difference of RS 10. He said to me to complaint on ndls station.

After coming ndls I went to customer service desk & tell about the matter , she did not give me satisfied guidance , & said " jisme kal tumhe token diya tha use pakdo". I went to token window but due to shift changing same token issuer was not available . again I went to customer service desk & tell ,she said me " mera dimaag mat khao , yha SE jao dobara mat aana ".

Dear Sir, I am humbly request to you to take strict action against such as staff , who are damaging image of Delhi metro in their passengers / customers.
Thnx & rgd's
Banti

After display board Showing 11.15 But. Train start on 11.31 pm why this is wrong I pay for it to reduce my time not for late or increase. this is very poor service of DMRC shame on all of you who not maintain it.

Why the frequency of violet line is so poor. Average time between the two trains is 6 mins n it goes upto 8 mins.....also all the metros are having 6 coaches in this line. the rush is so high during office hours..never get a seat in this metro.

Respected sir, I and my friend live in jahangirpuri and doing govt job in gurgaon .the 1st metro timing in morning from jahangirpuri to huda city is 06:00am which reached huda city at 07:15 -07:20 am but timing of our office in gurgaon at 07:00am because of timing of 1st metro from jahangirpuri, we are getting late daily and facing lot of problem from our administration.So we are heartly requested to u that please change the 1st metro timing from jahangirpuri as early as possible. please change the 1st metro timing from jahangirpuri that 05:45 am. We are really thankful to u.

Yesterday (08.08.2017), At sarita Vihar metro station, a monkey came and snitch by hand bag from platform near ladies coach. All my original documents (e.g. Aadhar Car, Pan Card, Debit Card, Credit Card etc.) are there in my handbag. After snitching, he just left my handbag on metro station itself and then went away but metro staff is not able to get it back. They are constantly blaming MCD for this & saying I will get back my purse only when the Monkey itself throw it down.

Is this reality the way, how DMRC operates and provides service to your passengers ??

Why Station Officer is so much helpless ???

I don't want to listen this blame game, all that I just want is my hand bag back. As its still available on that shelter of metro station

Reference: DMRC Complaint No. A3016 dated 08.08.2017 lodge at Sarita Vihar Metro Station, New Delhi

My smart card not register, pls help.