cs@flipkart.com: Flipkart Customer Care Email

I received a defective piece of ASUS ZENFONE 5 A501CG (16GB 1.6ghz 2GB RAM). My Order Id-OD102627247142717300. 10 days have passed since I requested for return and there is no progress. PLZZ replace my phone as soon as possible and dont make me lose my trusr from FLIPKART.

I have ordered a mobile phone (xiaomi redmi note 4g) on 2nd April 2015, but while making the payment from SBI internet banking, money has been deducted from mine account, but booking was not conformed. There appeared a message that the amount will be refunded within 3-4 days. Then I made another transaction for the same which was successful, but yesterday when I checked mine bank transactions passbook, then there were two times RS 9999 debited to flipkart. Then I made a call to your customer care person, who informed me to make a mail and attach a scan of the bank transaction statement. Please look into the matter and refund back the money RS 9999 at earliest.
Billing address- RAHUL KUMAR, HOUSE NO- 550, UDYAN -2, SECTOR-2, ELDECO COLONY, RAIBARELLY ROAD, LUCKNOW, UTTAR PRADESH.
Mobile no- 9415911440
Handset no- VF05758
Complaint no- 150501036744 (on 1st may 2015)

I have ordered a book order ID od302198881072737000. Payment is done but order not received. Cheated me for just few bucks. Now I don't trust this site anymore. Very poor quality of service.

Sir,

I received the mobile Sony xperia E4 DS. phone is not working, (not able to charge ). so, pls replace with another new mobile immediately.

Order id: 0D 002700133827820100
invoice no: 000287-00058916
my mobile number: 9738999865

thank you
murugesan.g

I am regularly used in flipkart.com, i have bought the 2 flipcover, but it is not support so refund the amount. The seller is pick up my cover, but amount was not credited in my account 218 rupees. My order id:202533537883600.

I am got lenovo A 6000 plus mobile and laptop cooling pad. good delivery for thanking to flipkart shopping.

I ordered lot of things on flipkart, I would like to say thank you for our kind of customer service in trichy....specially a Guy namely Fransis Stanley he know the products very well and explain very clearly, keep it up flipkart.

I have purchased a kingstone 32GB pen drive Sep. 2014. While trying to format it, it stopped working. Now no system can detect it. Would you please how I can try to use warranty to replace or repair it?

This is the first time I ordered a mobile Lenova A 7000 through flipkart. I have made the payment online and it was scheduled to deliver on 15th May. Now on 15th afternoon when the courier person come to deliver we requested him to let us check and see the product. Then he denied to open the product and said that flipkart dont have policy to let the customer check and verify the product even they already have paid the money in advance for the product. He not even waited for 5 mins and runaway like he had not come to deliver mobile but something illegal.

Now when I called to customer care and registered my complain they bluntly said that its there policy and you cannot open & check the product at the time of delivery. What a highly unethical policy they can make. Why cannot I check and see the product even I already have paid for the product. Why should I sign the courier sheet without verifying the product. How can i trust the courier boy that he has not changed the product. There are many fraud cases happened where flipkart have delivered wrong product/empty box/Box with brick and marble stones. Please google this to verify. Also sometimes back even on media this kind of fraud from flipkart and other online shopping portals got exposed.

Being a customer why I have no right to check the product? How they can deter me to do that even when I already paid for the product. This creates a lot of doubt in a customer mind. You go to a shop you check ans see the product and then you pay for it. They still have my money and they are not at all bothered to resolve.Now I will take the delivery only when I will check and verify the product I ordered.

So friends my ill experience is eye opening for you.If you dont believe just test this and verify.They will not let you open the product at the time of delivery.Who will be responsible if you sign the documents and you dont get the right product and even sometimes no product. Please note that fraud happens to those who ignores or is not alert for what they paid. So raise your heads for your rights. Please note that this may happen to you also. So next time whenever you put an order just ask them to open and check the product at delivery time.

I am writing all this because i find this policy of flipkart very doubtful and unethical. Also I dont want this happen to other customers.

I ordered for micromax canvas nitro on 7/05/2015 but received OD302785815682305702 & found that the picture quality of the front camera is worse..it is not 5 mp mentioned in the website. So I request please replaced it.

I have ordered a Women's nightie, It was black with a red and short sleeve. But you sent me a completely wrong items. It was black with a white and long sleeve. I want to return my product because of wrong items issue.

My mobile no: 09679292903
Invoice of order - OD302819667924953000

Masha Women's Night Dress Color: Black, Size: Free
Status Delivered
Price Rs.469

http://www.flipkart.com/masha-women-s-night-dress/p/itme4869uwhhb7ch?pi…

The above order was refused to delivered at my doorstep by the company after taking the money in advance. Really the attitude of the company is suspicious . I afraid if the my product was exchanged by the delivery persons as it was received by them two days back. I doubt the integrity of the company.

I request all of you please do not shop on flipkart. I complained to CEO and company's customer assistance on telephone but no satisfactory reply received.

Rajesh Kumar Duggal

Dear Flipkart,

Pls. refer to my the return id is 19562592 vide Order no.: OD102795431380428700, a SARI was ordered by me whose color is not matching. Hence, I have requested for a Refund (As I didn't find any exchange option / provision in your site. However, I have a problem is that, I have already left the Delivery Address/Pick up address due to transfer of services. Hence, I request you to give me the address where I can send back the Sari. You may contact on my following mentioned nos. for any further clarification.
Your positive reply in this regard will be highly solicited.
Regards,

Arabindo Patro
7205661029 / 7540870978

I given order sdcard 5th your quarboy while speaking he disconnected call tell that i did't give door deliver. he send order back off station order cancel. Again given order flip-cover. No one call to me order cancel? Your quar boy is waste in chittoor plz changer him I am request. Again call to quar office they tell that quarboy is not avabile. Plz take action.

Flipkat is provided very bad and poor services. we never got the shipment on time. they never respect the customer. vijay kant Pandey.

I have ordered a book of kiran prakashan which order id is OD102869658972412600. this is english version book but my need is in hindi version book so please change my order. thanks.

Please refund my amount as a damaged product was delivered and henceforth i will return the concerned product.

Dear sir
LIVON Hair tonic is regularly used by me, after using several bottle of this tonic, I can easily identify the quality and the regular packing on 24/03/15 I placed order through flipkart order no. Od 102402942732364300 against that I received delivery from c.Star hyd on 30/3/15. When I opened and checked found different from the original packing I made complaint to mfg marrico ltd customer care my compliant reg. No. Is c.R.00051843 several time they promising me after conform the pkg and other things
after not getting proper response. I spoke to your c c. People pl do the needful action.

dear , sir i am a flipkart user, today i .e 25-5-15 i got ur nova n-658 hair dryer but when i used it due to plastic is near to the inside heater it has burned so i want to replace it with other nova hair dryer.

Dear Sir/Maám,

I would like to make it a formal email as suggested by consumer court regarding my Iphone 6 problem, I am following customer care since Friday, but there is no fruitful result came yet except promises.

I am sincerely requesting flipkart to resolve my problem and refund my money today itself as I can not wait further with promises only.

Or else I will come to your office along with media personnel and will break this defective Iphone given to me and later lodge a complaint with consumer court, asking for my money back and huge amount for cheating and fraud being carried out by Flipkart.

Please resolve my problem today, I cant not wait further at all with only promises. Looking forward to hear from you soon.

Dr. Zubair K Khan
Bangalore, India
+91 8553517126
Alt +91 9632117545

sir i ordered microsoft lumia 535 OD302905864102576800 sir or madam still i am unable to believe tat the product which i have received is technically not working and touch system of the cell is not at all working and i have send the request to get my refund amount Rs 7695 of the product but still no reply. sir or madam plz help me to get my refund amount.... please consider this issue seriously. DT:21-05-2015 invoice no.:kol-000013-00082587.

Sending a wrong, gullible and spoiled product instead of a credible brand/product which the customer has rightly ordered. Flipkart is making fools of the Government, People and all the Systems in India. Flipkart clear off their Dead Stocks and Non-starter products by deliberately or forcefully sending those to unsuspecting customers.

Customers lose money, time and trust! Flipkart hold the money paid in advance to buy a product for half a month which accumulates to Multi Billions of Indian Rupee on any given day. Finally, customers are at the receiving end, either have to be complacent on the received product or must wait for their money to be refunded after a long struggle. Flipkart lures the Indian Class with False Discount Claims and exploits their Desire. Flipkart exploits Online Shoppers and aspiring class and cheats them - Either pushing wrong products and non-starters or making them purchase what is not needed. There must be a strong Anti-Dumping law; and have a credible and massive raid in all Flipkart Warehouses where they store Sub-standard products to be pushed in to Indian Market deliberately without any customer ever wanting it!

There are useless products pushed off from China stored in Flipkart Warehouses in Container lots - billions in numbers and tons of products of every single scrap items which they burden an unsuspecting Online Shopper!

I am very disappointed, i am regular buyer of flipkart products Frm last 3 yrs...lm shocked to see today ...i hav buyed sony xperia t2 ultra with ordered number-od102940460750160300 but it had nothing in it except the papers with empty box. i had believed the flipkart so much...now I don trust you any more. replace the mobile or else refund the money as soon as possible.

I frequently shop from flipkart and i am very satisfied with the services provided by you. The boy who always delivers mine parcel is Badal Saraf . How ever he is nice at his job......And i appreciate it.

Respected sir/mam
my mobile redmi 1s charger is not working properly and these days i am facing some big personal problems due to this. I tried to call u but i could not talk with u so plz call me and solve my problem. my mobile is in guarantee.
thanks

i have order honor 4c phone 26/05/15, received dt:28/05/15 evening, that same day i have use this phone very heating & camera some times not working, hanging problem, after next day morning i have given complaint flipkart not response properly. same day once switch on phone not working, the same problem shared flipkart,till now not given any solution. better don't buy this phone. i am waiting with fiat flipkart return to refund or other option to exchange other model phone.

1. I am a regular customer of Flipkart. On 08 May 2015, I I was buying clothing for my wife through the Android App installed in my mobile. i paid Rs 1516.00 from my Debit Card of SBI but the Order was not finalised because of network problem.

2. The Transaction ID of SBI as given in my Account Statement by SBI is PZT15050821473938596IG00ZOXGB2.

ı wont to exchange the product

The product was delivered on time @ankit sharma from dwarka hub

Hi Flipkart Team

Mine user ID is santoshkr503 @gmail.com from yesterday night I am trying to reset password ... but not able to do the same... Error ...After putting OTP tab is not moving to SET PASSWORD..please get me the
solution....Why it is happening so I have not change the password ..then also not able to login.

Please help me out to Login with same user ID ... Why it is so I don't know such a big name FLIPKART but technology wise not user friendly.

Rsgd ... Santosh Kumar
9969847302
8097263916