Official website: ICICI Prudential Life Insurance Online Customer Care Support Link

Even though I have received a mail that the policy mentioned above has been sent to my mail address, I have not received the same. Neither did I receive any physical copy.

Soiles Bhattacharya

Policy No. 00176688,Maturity Date31/05/2016, Amount paid Rs.116955.56Ref.NEFT No. CMS434131452Dt.02/06/2016, As per Email received on25th june Amount should be Rs.151955.56 including Reversionary Bonus, please explain the issue why i got less amount,Thank you.

To,
ICICI Prudential Life Insurance Company Limited
Dream World Apartment, 1st Floor,
124/12C, S.S Sen Road (Near Mohan Cinema) Berhampore, Murshidabad (W.B)
PIN Code - 742 101

SUBJECT : REQUEST FOR REFUND OF MONEY RS. 15000/- FROM
SMT. SOMA GHOSAL (BAPI GHOSAL)

Respected Sir,

1. With due respect it is informing you that I, Amirul Islam is a Policy Holder of your company since 2009. The name of my Policy is “SMARTKID – NEW UNIT LINKED RP” and my Policy Number is 12735785 dated 14 Oct 2009. Yearly premium of my policy is Rs. 15000/- (Rupees Fifteen thousand only). Till opening of my policy, I am paying my yearly premium for a sum of Rs. 15000/- regularly. I was opened my above policy through Agent Smt. Soma Ghosal (Wife of Sri Bapi Ghosal) of Village – Dohalia, Post- Kandi, Tehsil & Police Station – Kandi, Dist – Murshidabad, (W.B). In view of above premium amount was paid through Smt. Soma Ghosal (Wife of Sri Bapi Ghosal). But physically the amount was collected by Sri Bapi Ghosal being husband of Smt Soma Ghosal. After paying all yearly premium amount, we don’t got any money receipts.

2. Sir, I am a serving soldier in Indian Army. And being an Army personnel and exigencies of my Army duty, it is not possible for me to make liaison with Sri Bapi Ghosal and her wife Smt. Soma Ghosal to collect the money receipt. After asking/contacting several times we got money receipts except for the year 2011. My family members kept all the papers in safety as and when give it by Mr. Bapi Ghosal.

3. In the year 2016, I telephonically called upon Mr. Bapi Ghosal from my duty station to take my yearly premium Rs. 15000/- for the year 2015 from my family member at home as my wife is resides with me at my duty station. Mr. Bapi Ghosal told my family member that another one year premium for the year 2011 is also due from me and I should have to pay for a amount of Rs 30,000/- instead of Rs. 15000/-. Hearing the speech telephonically from My family member I was afraid and shocked heartily. Then and their I telephonically contacted with Mr. Bapi Ghosal (Husband of real Agent Smt. Soma Ghosal) and asked him about the matter. He replied me that another one year premium for the year 2011 is also due from me and I should have to pay for an amount of Rs 30,000/- instead of Rs. 15000/-.

4. I politely told Mr. Bapi Ghosal (Husband of real Agent Smt. Soma Ghosal) that I am paying my policy premium amount continuously in each year without any interpretation or lapse. Then how my premium amount for the year 2011 has been lapsed by me? Please explain and show me all the receipts and I am going on leave. On 10 days my departmental leave I physically approached with Mr. Bapi Ghosal. In between he was collected all the receipts alongwith original policy bond from my family member before I proceed on leave and meet with him. As I have paid my yearly premium for the year 2011 without any lapse or interval, I asked him the about the receipts for the year 2011. He failed to show me the receipts and asked me again to pay a sum of Rs. 15000/- for the year 2011. I surprised again and told him if I not paid you my premium for the year 2011, why you won’t asked me in the year 2012. If you were innocence about 2012, why not asked me for the year such as 2013, 2014 and 2015. And why you are asking me for the year 2016? Mr. Bapi Ghosal (Husband of real Agent Smt. Soma Ghosal) don’t give me proper reply.

5. In view of the above fact, May I request your kind honour to look into the matter sympathetically, investigate properly and assure me to refund my money for a sum of Rs. 15000/- from Mr. Bapi Ghosal (Husband of real Agent Smt. Soma Ghosal) as a welfare of serving soldier. It is also requested to take necessary disciplinary action at your end please.

6. For this act of kindness I and my whole family will remain grateful to you.

Thanking you.
Yours faithfully,
Place: Khargram, Murshidabad Sd/ xxxxx
Dated: 20 Oct 2016
(Amirul Islam)

Copy to :-

ICICI Prudential Life Insurance Company Limited - For necessary Action please.
ICICI PruLife Towers, 1089, Appasaheb Marathe Marg,
Prabhadevi, Mumbai – 400 025