1800-180-2221: Kaff Appliances Customer Care Phone Number

I had lodged a complaint the day we had installed the new Micro wave oven ( model no KB -7A) we had purchased I .e. on 04/07/16 that we have accidentally broken the glass plate and need a spare one. Since then I have called no of times and spoken to your customer care executives and service center team for the replacement but each time I have been getting false promises that it would be delivered in 2-3 days. My complaint no. KF3276 was closed automatically without completing the job and when I called for the follow up a new no was generated KF5726.

I am highly disappointed with your services and your handling of the spare part division and have started feeling that I have made a mistake buying a Kaff product.

Very bad service from KAFF. My chimney stopped working one month back and I have logged a complaint with KAFF: compliant no. KF 3245 dated: 7-Jul-2016.

I have called your call center and local area managers many times but none of them are of any help. Even I have escalated the issue to the Service center head with no real relief. The persons I connects with who did not support to resolve my problem are:

1. Suresh (KAFF Bangalore): Cell: 9343777711
2. Nagendra (KAFF Bangalore): Cell: 9986016364
3. Kavita (KAFF Bangalore): Cell: 9036118505 and 080-40948668
4. Shilpi (KAFF Gurgaon): Contact no.: 0124-4873000
5. KAFF call center: Sumit, Sonia, Kanti and Hardeep (no help at all)

The product is under warranty purchased in Mar-2016, Its stopped working in the second month of use.

Product: KAFF 60CM OPEC BGX - 60 CHIMNEY
Compliant no.: KF 3245 dated: 7-Jul-2016
Compliant no.: SN4117 dated: Apr-2016
INVOICE NUMBER :S1C0BA/15-16/12
INVOICE DATE :11-MAR-2016

My chimney is not working. I lodge a complaint 3days ago no.is 13323 but not repaired.

I have purchased three gas hob burner. When lighting any one burner all burners light up and burn dangerously. Request you to please rectify the issue immediately.

Worst service and response given by Zirakpur service station. Technician came to check auto ignition complaint on 12th August and he doesn't have spare parts. Its almost a month now and despite of several call to service station, they doesn't bother to response. I am sure l will never purchase or recommend KAFF product.

The technician visited to repair the Kaff chimney and took the PCB and after that never returned. Now I am calling the service center guys but they are not responding. It s more than a month and after repeated call there is no one visited yet. These people are cheating us by not providing service. Now I dont know what to do. It is more than 4 months and mulitple calls to call center no resolution. Even they are not returning my PCB. I would not suggest to anybody Kaff product. Sunil, Bangalore.

I called the toll free number 6 times today. Each time the moment the exec picked the call they would parrot "Am I audible to you" 3-4 times and then say "customer not audible" before disconnecting. My phone works fine and I could hear them so either Kaff uses faulty ear pieces or they deliberately avoid attending to the calls. Disgusting!!!

Model: OPEC BGX-60.
It stopped working after 2 months of purchase. Tried to call customer care since last 3 days, phone was not getting connected. Registered complaint through e-mail and SMS. There was no call back on my sms, but got message today morning that my complaint has been registered, but there was no customer complaint number.

Today after 11:00AM, I was successful in getting Customer help line, but was shocked to know that my complaint through mail was not registered. I have to re-register it again. When I requested for having local franchisee number, where I can contact technician, I was given a negative reply.

I think I have made a mistake in choosing Kaff. Putting my fingers crossed.... Hope to see technician soon.

Brand new 3 burner automatic gas stove purchased. The service repair guy says change the brand new cell. Even after that was replaced the automatic stove not working. Worst products and worst after sale service. Avoid these products.

i made a service call on 15 /10/2016 the case number registered is KF 32345. despite three calls to toll free number, no one has contacted or responded. i think i made a big mistake in choosing Kaff Appliances.

I have problem with my chimney.No costumer no available i tried many time costumer care no but no response my mob. no +917889111957

regards
Anil Rikhi
Fateh nangal,Dhariwal.
Dist: Gurdaspur,
Punjab -143519

The worst machine i have ever used is of KAFF...guys it's a clear suggestion from my side that you shouldn't buy products of this company. At the end i am only regretting that why i chose this company.

It has been a very disappointing experience as I had lodged a complaint and it took more than a month to attend this call. The company staff never responded in a resolution manner and has all the excuses.

Kaff very bad company in India.d doesn't suggest to this company products to anyone worst company ever seen in mah life I am highly disappointed with your services and your handling of the spare part division and have started feeling that I have made a mistake buying a Kaff product.

I have a kaff gas burner not working properly my complaint 27 December 2016. I am waiting for technician but no one come to my home, very poor service. Compliant remind continue but not properly answer. vishal kumar hapur

I am in need of one extra chimney top cover for my hood model OPEC MX60/70. You have issued an over size one @ Rs.1400/- on 10-01-2017. Kindly issue me the correct size as immediately as possible. You must have received message from your service centre at KANNUR, KERALA in this regard.

Registered for service 3 weeks back - KF 57621 and promised within 48 hrs however no response till date. Worst after sale service i have experienced.

Dear Rachit,

We apologize for the inconvenience caused. We have noted down your details. Our concerned team will get in touch with you soon.

I need to get my Kaff Chimney Installed.

Dear Rachit,

Hope your issue is resolved. For further assistance you can also write us at m.me/Kaffindia.

Regards,
Team KAFF

Very poor service and unreliable product.

Having continue problem with burner and induction, i called to kaff customer care regarding the same and informed that there is leakage problem and emergency situation they have give me a complaint number KF63174 and they told me that the person will come to rectify the problem within 24 hrs, after that no one comes for the service, again i called to customer care number after 3 days, they told me that their senior will call in 30 minutes, but till now i did not get any response from them.
I don't know how can they be so irresponsible, even informing that there is an emergency situation NO Response even after repeteed reminders?? If something goes wrong will they take responsibility? I will not recommend anyone for KAFF product in future,, NO after-sale services at all.. I don't know how are they running their business, I will surely write to higher Govt. Authorities.,,