customercare@micromaxinfo.com: Micromax Customer Care Email

JOBSHEET NO:S040220-0716-24531445
IMEI/ESN NO'S: 911407307643168, 911407308143168
I've given my mobile for the service center. This is 4th time I'm giving my mobile to the service and in 1 year or warranty period my mobile is with u people for 3-4 months. mean while I've lost my mobile motherboard for two times. so kindly please replace my mobile with the new piece Tq.

I am not happy with micromax service. this service center is not good.

I gave my mobile for service to my city's Micromax service center. I got it back after one month and its condition was even bad than before. I gave it back to the service center the same day. Now whenever i call them about my phone no one picks up the call. Do they take so long to repair phone... and after all that time i get a phone with local display installed. whose is responsible for it? From future i wont buy or recommend Micromax smartphones to any one.

Jobsheet no 40381071624470979

Is it possible that the android version of micromax canvas Q413 can be upgraded? If yes , then how to upgrade android lollipop into marshmallow.

My new job sheet no. 2121945-0716-24502733. Model no.-Q380. Pls replace my handset because its fourth time i given my handset 3 months in service center. please do have a look at it else i have no other option left other then to go to consumer court against the company.

Regard
Rohit singh
Mob.no.-9628766050

I had given my mobile repairing to micromax service station situated at kashipur, uttarakhand on dated 05/07/2016 for not working touch screen with jobsheet no E070062-0716-24234371. They had sent it to your main Service centre for further process, Kindly provide the time & Schedule of arrival of my phone.

Touch working of mobile Model 116 is not worked properly so it is given on 23.06.16 for repairing at service center and advised me that required change of Touch & Touch panel and same was done at service center. I checked it at that time touch worked, calculator icon Shown on panel and told at that time to service center & replied me that it works properly within one week so I collect it. start to use it but problem is not solved so I again visited to service center on 19.07.16 & Instrument collected by service center and given me worksheet No: 2122140-0716-24470827 and told me come after seven days. I visited after one week at that time again told me after Five days. I done mobile to given No: 09099905812 about my instrument repairing reply is given on phone that till date new replacement part is not received so its take some more days. I want to know when micromax co. send requirement part to service center and when instrument given to me. If service after sales is not good of micromax than who purchased instrument of your co. because your service is very poor so improve your service otherwise company's image downed in market.

My mobile A106 submit date 24/07/2015. service center simran electronics and this is close to 1 year. so please give me my mobile, my job shit no. No41063-0715-18138853 and imei no. 911422352059517.

I have not received my car race password and charge this game rs.99. kindly send my password my phone no. 9560504952, i have a micromax x697 emi 911471653235482/911471653235490.

I was submitted my phone to repair at varanasi service center. It's service not very good. I am not totally satisfied with their service.

I just a brought a brand new Micromax Canvas Unite 4 Plus in 22nd July 2016. On 28th July I just slept keeping the phone in charge. After waking up I saw that it was fully shut down and I was not able to on the power if it inspite of all my effort. Then I went ti my nearest Micromax Care and gave the mobile for repairing. Its been a long time they haven't returned my phone to me. So what should I do next?

My micromax 'CANVAS FIRE 2' mobile was replaced by you under warranty. But I am sorry to say it took more than two month to replace the said phone & that to replaced by a defected old piece. I returned back the said phone to your service center again after 3 days. Is it company policy to harass a customer to that extent that he will never think of purchasing a micromax product. How can you replace a defected product under warranty with a old piece instead of a new one. I will further request you to replace phone with a new pc. Else I have no other option left other then to go to consumer court against the company. The service centre people said it can not be repaired and I will get a replacement. I firmly request you to please have a look at this or let me have a new handset. My job sheet no.is-E060045-0616-
24040912.

I am abhishek. my mobile is not given by micromax service center. i submitted mobile 01-07-2016. After 65 days mobile not find me. i inform you if you will not give me mobile. i will complain in consumer court.
job sheet no. N040444071624171054
imei no 911457550578926

My mobile, Micromax canvas doodle A102 software is not working well. please upload new software.

My hand set micromax E455 has been send to service centre due to cellular problems, no incoming or out going. it shows the same problem since it is purchased and it is the second time it completely dead in the same year. I am fedup with this phone and this is to inform that am going for legal procedures against the company and service centre for their irresponsible feedback unless fixes it by a permanent solution

with regards,
Dr anoop s
date of purchase; 10-oct-2015

IMEI; 911438702282393, 911438702682394
ph; 8281385016
job sheet no; S30266-0816-25016287

Respected Sir/Madam, I gave my Micromax p365 mini funbook tablet for touch screen replacment which was broken and working partially, at SKYWAY TECHNOLOGIES (MICROMAX SERVICE CENTER) shop No. 2, Balfour Apartments, 30/24, Near Kilpauk ICICI Bank, Balfour Road, Davidpuram, Kilpauk, Chennai, Tamil Nadu 600010 Phone: 044 4266 2627, dated 7/7/2016, which I bought on July 2015 through Flipkart. The Job sheet Number is S020153081624836551 and IMEI number is 911350250046528. Since two and half months have been passed but so far I haven't got my tablet repaired. There is no response from the SKYWAY TECHNOLOGIES. Whenever I visit the shop or call through phone, the shop is remaining closed and the neighbours say that the office have been shifted to AYANAVARAM CHENNAI. I complained to the customer care on 9/8/2016, and the customer care personal told that I will get back my tablet repaired within 21 days, after 21 days when I called back the customer care again they are repeating the same dialogue after 21 days.

So far 2 and half month have passed, but I have not got my tablet back. Please do some needful in getting back my tablet with touch screen being replaced for which I will pay the money. I am really harassed by this micromax service peoples and also I faced a lot of loss in my business. If I won't get my problem solved, I will go the consumer court for being harassed and not providing me my tablet.

In last one year i have given my phone micromax A290 to Micromax service center 4-5 times. My device was deposited with micromax service center by me on 2/08/2016 under jobsheet no. N040430081624725057 has been not repaired yet. Please check and given details regarding it. plz solve the problem as soon as possible.

Kind Attention Mr. Amkur

Further to the communication made by you, I herewith give details of the jobsheet number for your reference. Let me also inform you in short the dealings with your company so far.

1) Purchased a basic model mobile from your company. Suffered electric shock while putting the phone on charge.
2) Surrendered the phone to your service center at Velachery for servicing.
3) Mobile was returned to me by the service center after repeated reminders. This time I checked the mobile in the service center itself by putting it on charge and I suffered a severe shock.
4) Service center executive immediately took back the phone and agreed to replace the same with a new one.
5) After repeated complaints and finally sending a lawyer notice, I was given a mobile claiming that it was a new one.
6) The mobile had scratches and it had a poor camera quality and sound quality. I had immediately complained to the executive who agreed to deliver a new mobile and requested I keep it till then.
7) I had not received any call since then and finally lodged a complaint through online after which you spoke to me asking me to surrender the supposed to be new mobile and obtain a jobsheet and give you the number as reference.

Jobsheet number - S020214-0916-25499013 dated 17.09.2016

Hope you will take immediate action on it.

I have my micromax canvas hue AQ5000.its battery is non removable. Problem is that my phone is not fully charged. and there are so many problem related to charging problem. can it be repaired...? I m from Bhagalpur.

Respected Sir/Madam, Already I have posted in this e-mail on 13th september 2016 that my Micromax tablet p365 mini funbook was given for touchscreen replacement at Skyway technologies Near Kilpauk Chennai dated 7/7/2016 carrying JOB SHEET NO. SO20153081624836551. After repeated complaining at the customer care for more than 50 times and talking with customer care executive I was promised to get my touch screen replaced within 21 days. Almost three months have passed, and now the customer care personnel as well as the service personnel are telling to get back my tablet without repaired saying that they don't have the touchscreen in stock and that model has been closed. Is this correct for the Micromax service company (a rich person) to harasss me (a poor person) for more than 3 months and now saying it cannot be repaired and get back my tablet. Why they haven't told it 3 months before. I will definitely go to the court for having tortured for more than 3 months and now saying as it is not possible to get repaired. I am ready to pay the money for the replacement of new touchscreen. I am not asking for free. I wan't to talk to the higher official as soon as possible and get me a solution for this.

Fw: Non honouring of Warranty for Micromax Mobile Phone: Q 426 (Black), Model Code: 7000014687, Bar Code No: N090256-0816-25014173, Dated: 20-08-2016
Yahoo
PRITHI PAUL <paulpr7@yahoo.co.in> Today at 19:17
To
micare@micromaxinfo.com
Message body

----- Forwarded Message -----
From: PRITHI PAUL <paulpr7@yahoo.co.in>
To: "micare@micromaxinfo.com" <micare@micromaxinfo.com>
Sent: Sunday, 25 September 2016 7:12 PM
Subject: Re: Non honouring of Warranty for Micromax Mobile Phone: Q 426 (Black), Model Code: 7000014687, Bar Code No: N090256-0816-25014173, Dated: 20-08-2016

Respected Sir / Madam,

This is further to my E, Mail of 18-09-2016. On 19-09-2016 I was informed by your Authorised Service Centre at SCO No: 54, Sector 30-C, Chandigarh that my said device had been repaired and that I could collect the same.

I visited the Service Centre on the same day and collected the device hoping that the defective battery of the same must have been replaced with a new one. On that day the device was showing Remaining Battery Life as 45%. On the next day the device went off as usual and could not be charged with the charger received along with it.

Now it is apparent that the defective battery of the device has not been replaced by your Service Centre and had been returned to me as it was, even after retaining the same for one month.

I am out of station since 21-09-2016 and shall return to Chandigarh after 2-3 days. Kindly confirm whether it will be possible for you to replace the defective battery of the device or not, to enable me to follow the next course of action. However I still hope that as promised by you vide your SMS of 24-08-2016, the defective battery would be replaced immediately and I would not be compelled to seek Legal Recourse.

A line of Confirmation and Reply shall be highly appreciated.

Regards,

(PRITHI PAUL)
Advocate,
Punjab & Haryana High Court, Chandigarh.

From: PRITHI PAUL <paulpr7@yahoo.co.in>
To: "micare@micromaxinfo.com" <micare@micromaxinfo.com>
Sent: Sunday, 18 September 2016 8:47 PM
Subject: Fw: Non honouring of Warranty for Micromax Mobile Phone: Q 426 (Black), Model Code: 7000014687, Bar Code No: N090256-0816-25014173, Dated: 20-08-2016

----- Forwarded Message -----
From: PRITHI PAUL <paulpr7@yahoo.co.in>
To: "micare@micromaxinfo.com" <micare@micromaxinfo.com>
Sent: Sunday, 18 September 2016 8:34 PM
Subject: Non honouring of Warranty for Micromax Mobile Phone: Q 426 (Black), Model Code: 7000014687, Bar Code No: N090256-0816-25014173, Dated: 20-08-2016

Respected Sir / Madam,

It is respectfully brought to your kind notice that your Company is not honouring the Warranty in respect of Micromax Mobile Phone: Q 426 (Black), Model Code: 7000014687 which was purchased by me from your Dealers M/s City Portraits & Colour Lab SCO No. 1012-13, Sector 22-B, Chandigarh vide Cash Memo No. 101269 Dated: 06-06-2016, for one of my relatives.

The facts of the case are as follows:-

1. The said phone developed some defect in the second week of August, 2016.

2. I contacted your Authorised Service Centre at SCO No: 54, Sector 30-C, Chandigarh on 20-08-2016.

3. The said phone was retained by the Service Centre for repair vide their Bar Code No: N090256-0816- 25014173, Dated: 20-08-2016.

4. I was advised by your representative Mr. Manjit at the said Service Centre to enquire of the phone after a week or ten days but assured me that the repaired phone would be returned to me within a maximum period of 21 days from 20-08-2016.

5. On 24-08-2016, I received the following message from your Company advising me that battery for my device will be made available to me by 11-09-2016. Your said message is reproduced here under:-

'' Dear Customer,

Greetings from Micromax. We regret the delay caused. The battery for your Micromax device Q426 will be available at our service centre by 11th of Sep. We will update you again about the date and time for the battery to be collected. Appreciate your patience with us.’’

Team, Micromax

6. I received another message on 27-08-2016 from your Company confirming that the device shall be delivered to me in 21 days. Your said message is reproduced here under:-

“Dear Customer,

Greetings, Micromax device job sheet no. N090256-0816-25014173 shall be delivered to you in 21 days. Please use our http://jobstatus.micromaxinfo.com to check status.

Team, Micromax

7. As advised by Mr. Manjit of your said Service Centre, I enquired about the status of the device from them every week. However every time I was told that the battery of the device is not available and I should contact them after 21 days from that day.

8. During one such inquiry from the said Service Centre on 15-09-2016, I was advised to contact your Company Office at Phone No. 1860-500-8286. When I contacted your Office at the said number, one Mr. Abhay responded that the battery is not available and I may contact them 21 days from that day i.e. from 15-09-2016. Since there was nothing new in his reply, I was not at all satisfied with the response. He also stated that if I was not satisfied with the response, he would arrange for my telephonic discussion with a Senior Official of your Company.

9. On my confirmation, Mr. Abhay arranged my telephonic discussion with one Ms Suman, a Senior Official of your Company on Phone No. 0124-4310200 on 16-09-2016.

10. Though I was hoping that your Senior Official would definitely redress my grievance but talking to Ms Suman was the biggest disappointment till date. Ms Suman not only gave the stereotyped reply of contacting the Company after 21 days from that day i.e. from 16-09-2016 but also told that I may complain to your Company on your E. Mail address. Therefore I am writing to you purely on the advice of Ms Suman. While I am not aware about her rank in your Company but I really wonder about her manner of redressing my grievance.

11. I also fail to understand:-

i. The logic behind the next inquiry only after 21 days from the previous inquiry, totalling ignoring the total waiting period which is 30 days (from 20-08-2016 to 18-09-2016) in this case and

ii. Showing total disregard to inconvenience being faced by the consumer and

iii. As to how a large quantity of Mobile Phone Sets is being sold by your Company every day if the batteries for the same are not available with you?

12. Even after waiting for 30 days, my grievance is not redressed and your so called Senior Official has tried to put me off by giving very evasive reply and hinting that the said device may never be repaired and returned to me. Therefore I once again request you to ensure that said device is repaired and returned to me immediately because it is very difficult to believe that Micromax is marketing Mobile Phone Devices without batteries for the last one month.

13. I hope that:-

i. my grievance would be redressed immediately and

ii. your said Senior Official would be counselled appropriately to be sensitive towards the grievances of your customers because in the present day life it is very difficult to manage without a Mobile Phone for such a long period.

Thanking you,
Yours Sincerely,

(PRITHI PAUL)
Advocate,
Punjab & Haryana High Court, Chandigarh.

Ex-Manager Marketing Services
Bharat Petroleum Corp. Ltd.
Chandigarh Divisional Office,
(Controlling the States of Punjab, Haryana, J&K, HP and Chandigarh UT)

Add: H. No. 457, Sector-12A, Panchkula (Haryana)
Mob. Ph. No. 99155-77457

This is anilkumar my job sheet no 2122104-0816-25091792. I sent a mobile for service last 2, 1/2 month back but still today you could not give good service this is two bad.

I had purchase Canvas SPARK through snapdeal on 25th October 15 but after six month it was dead many of your centre was closed in Mumbai but one we contact in Andheri w and we submit for repair with job code 2122201-0916-25356596 on 8thsep16 but after 20days on 27th sep16 when went to collect my piece the Andheri service centre people said they are unable to repair my piece due to unavailability of parts.

Hence if you cannot deliver repair on time then why dont you give me replacement of my device immedietely or i have to go to consumer court.

Company plz give me mircomax canvas saprk 3 smsc code

The experience was very very good.

1 year ago i bought my handset and after some month that handset was damaged and i gave the phone in service centre. After 1 month my phone replaced by company. since one month i am suffering from phone problem. so my reqest for u.. please extend my phone warranty.
New IMEI NOS.911425151672521, 911425151872527 and model no. micromax E311,
job sheet no E070138-0815-18466983.

My mobile phone AQ4502(B) which was purchased from M/S Snapdeal on 20-8-2016 was not working satisfactory. It is submitted to your authorized service center at Karnal Haryana for necessary repairs vide jobsheet No 30122-1016-25902409 dated 12-10-2016 . The service center says that they have sent the phone to factory for necessary repairs, since then there is no information about phone. Kindly look into the matter so that my phone is thoroughly repaired and restored to me soon soon. Thanks

I have forget my pattern sir please help me to unlock my mobile.

How do i block my lost mobile. what is the procedure to do it?

I was not able to track my mobile repair status which was given on 19-11-2016 at Chamundipuram Mysore.You should ensure that when we give the mobile for repairing at least the service providers should update the customer about the latest status. The atmosphere at the repairing station is good,congenial,clean and the staff is also quite good.