support@olacabs.com: Ola Cabs Customer Care Email

Actually today my account has been blocked due to 4 cancellations. but in order to explain tht there is no my fault in that ...frst two drivers talked rudely thats why I cancelled it, third and fourth time I got thy dont know the locations exactly thats why. how can u suspend my account. even I talked to ur manager he said he will solve it in 1 hour bt till nw its blocked.

I had a very bitter experience with Ola Cab service. I had a confirmed booking for your cab for saturday (10/10/2015). Your cab should have showed up by 6.15 am, however when the driver called to get my location by 5.45 am he said, he can not come to pick me up as he is not near to my location and the worst thing he did is cancelled my booking without my knowledge or confirmation. when i called to your customer care to know the status they said my booking is already cancelled and they can't do anything now. they insisted me to book again as the old booking is cancelled already by your driver.

Is this how you treat your customer?? Is this how your drivers would behave?? who gave your driver the right to cancel my booking?? If at all he is far and can't come, he should have made alternative arrangements to make sure someone near by attends me, he can not simply cancel my booking.

Why my Ola account was suspended, there was no valid reason given. This is not fair to us customers that you ban users randomly on your wishes. If this goes on i dont know how many will use your service.

hello, I am working with ola, I had done the incentive trips on sunday (11-10-2015). still I have not received the incentive amount. 4 or 5 times had cancelled the trips by customer. pls check my status,

regards,
sanjeev kandhari (DL1Y D 4876)

I am not able to sign in in ola app. That was showing ur id has been suspended for violating ola norms.

Pls improve ur service for drive or call me, or else give me ur number i will talk to ur main head. 3rd grade service or worse.

I’m writing this to express my discontent and ridiculous experience with Ola Cab booking last night. Let me provide a detailed background to the same:-

1. I booked an Ola Mini cab from Global Village, Mysore Road, Bangalore on Oct 22 @ 3:10 AM. My booking was confirmed and I received below details for my booking via SMS.

10/22/2015 @ 3:10 AM
Say Ola to your driver DHANANJAYA N (9632516164) for CRN138430668. Silver Tata indica KA 11 A 5280 to pick you up @ 3:21 AM, 22Oct. Please share https://www.olacabs.com/track/5440i6c4j with friends/family and let them track you.

2. I immediately called up driver (Dhananjaya) to check how much time would it take for him to come for the pickup, he apprised me that he will be there in another 10 minutes. However, while tracking the ride, I didn’t notice any movement in cab’s original position and driver’s number also was not reachable so I called up Ola support @ 3:25 AM to check with driver and they apprised that they also couldn’t contact him so a new cab was assigned with existing booking CRN. I received below SMS updates.

10/22/2015 @ 3:30 AM
You've got a free upgrade! CRN138430668 - Driver MANJUNATH R (7022372185), White Maruti swift dzire KA 41 B 2303 will pick you up @ 22Oct, 3:21 AM. Say Ola to being special!

10/22/2015 @ 3:30 AM
Say Ola to your driver MANJUNATH R (7022372185) for CRN 138430668. White Maruti swift dzire KA 41 B 2303 to pick you up @ 3:21 AM, 22Oct. Please share https://www.olacabs.com/track/5440i6c4j with friends/family and let them track you.

3. I called up new driver (Manjunath), he said he is coming down in another 10-15 minutes. I was waiting for him and then my cab was cancelled with below SMS update.

10/22/2015 @ 3:41 AM
Sorry! We could not find a cab at your location for your pickup time. Please check the Ola app again after few minutes to find nearest cabs available for booking. http://m.ola.bz/

4. Now, on calling Ola Support again they told that I’ll have to do a fresh booking. Well, I did as I was left with no other option, new booking was confirmed and I received the below booking details via SMS.

10/22/2015 @ 3:49 AM
Say Ola to your driver DHANANJAYA N (9632516164) for CRN138433084. Silver Tata indica KA 11 A 5280 to pick you up @ 4:01 AM, 22Oct. Please share https://www.olacabs.com/track/3440khs42 with friends/family and let them track you.

5. Now, the worst thing happened as the driver (Dhananjaya) assigned with the latest booking (CRN138433084) was the same as was for my booking (CRN138430668) @ 3:10 AM. When I called him up, he refused to come for pickup saying he won’t accept the ride booked with Ola Money. Now with all the frustration I called up Ola support again stating the same, Ola support person talked to driver and concluded that driver had some fuel problem and they are assigning a new cab yet again.
I received the new cab/driver details as below and finally was able to board the cab @ 4:10 AM after exactly 1 hour of wait, follow-ups and frustrations.

10/22/2015 @ 3:57 AM
Say Ola to your driver PUNITH KUMAR (8553249724) for CRN 138433084. Silver Tata indica KA 35 B 5788 to pick you up @ 4:03 AM, 22Oct. Please share https://www.olacabs.com/track/3440khs42 with friends/family and let them track you.

10/22/2015 @ 4:10 AM
Ola! Your cab has arrived. While we regret the delay, let's make up by giving you an awesome ride.

Although Ola Support team was really very supportive during this entire process but it’s the drivers who were messing it up all the time. I, therefore, request you to please have a look into the matter and take corrective actions to improve your service (much needed).

Thanks & Regards,
Sahil Aggarwal

I work at WNS Global Services Pvt. Ltd. Sector-30 Gurgaon. Near to Star Mall. It's after Signature Tower and before Star Mall on NH8. I request you to provide your service to this area. Thank You.

OLA is the most unreliable cab service. Never take it in urgency as they can cancel it last moment and get you stranded in the middle of something.

I had rides worth around rs 7200 in my ola account..All these were gained by referral. These people are so mean that they blocked my account for no reason..What can I do now?

Why my account has been suspended for no reason????? I have ola money in my Ola app. So, I want my money back. This way you guys are creating problem with the customer in the market & creating a bad reputation in the market.

I don't know why my account is suspended.There is nothing valid reason.If this type of foolish activities going on that will not profitable for the company. I hope by your assistance I will get back my account very soon.

Why my account has been suspended today & I saw that my friends account are also suspended. I have got two ola coupon & I haven't use them yet.... Now what I do to get back my account.

hi this is arun if I sign in to ola it show like my.. account has been suspended due to violation but still I never traveled at ola cabs. so plz help me to book a cab in ola apps.

I have not done anything and while am logging in to my account there are telling i have violate the policy of ola cab but have not done anything. plzz solve my query and let me login to my account.

on nov -12th. i have add 300 rs to Ola account through online. But i didn't get that amount. 300 rs gone from my bank account. And i got message from my bank that you have used to 300 rs for ANI technologies pvt ltd. But still i didn't get that 300 rs in my Ola account. so kindly refund to bank or add that money in my Ola account.

I have booked ola cabs showing 16 minutes, but when I called the driver,they said they will arrive in more than 1 hour.. How could I wait for that while when I am in emergency. I request to open my account as it is very helpful to me.

my ola account is suspended. I don't know the reason y it is suspended. This is not fair. If u do like this no ola customers will be for u for the next time.

I have booked TFSAT-C42558140 confirmed on Nov.172015, 6:32a.m. Driver Birendra Sah-9007916418 for Nizam Place to Damdum Airport, Kolkata. Paid Rs.256/- . All the messages send are in record including my payment. Bill as said sent to wrong e-mail address. Hence I did not receive.

The car was Taxi for sure we booked on 17/11/2015. This is also on record. As per your terms & condition I got coupon to get Rs.200/- off on my first ride. But the driver said the rebate of Rs.200/- is not applicable for Taxi for sure. There were other options of cars also but I didn't know that it is not applicable for Taxi for sure.

Kindly tell me that whether Rs.200/- advantage for first ride is applicable for all the cars you mentioned or only for some particular cars you mentioned and whether I will get that advantage of Rs.200/- off on my next ride or not as I have not availed.

Prabir Kumar Das

Hi, on 21.1115 I made a booking ref. CRN150426677 but I am shocked that the shameless driver (Mohd Fakir - Silver Wagon R MH 01 BT 6280), purposely cancelled my trip. He was unprofessional, arrogant and shameless guy in ur ola fleet. If such useless driver u keep in ur company u have to suffer lot of criticism due to such driver. He unnecessary fall into the argument with me, and then he told me wait he is coming to pick me up, then he doesn't pick up my phone. I wait for 15 min. With my family on the road for him. Then I took rickshaw for my home, such kind of service I was really upset.

So I want you to pls. Look into the matter, and take some serious action against that shameless driver. And pls. Let me know what u have done.

Rajesh tibrewal
8452 8452 72

I do recharge from ola money app on 23-11-2015. But recharge is not complete.. .and money is debited. How can i get my money return.

When i'm trying to open your new update version of your ola cabs then my screen gets a notification to allow your GPS turn on. and i'm trying to turn on this then it's turn back to my home or menu screen what should i do?

My account got suspended saying due to violation of ola cabs policies even though me being a regular client.. i dont think i have violated any of their policies. In case i have i should be informed about d policy n stuff.

I am very sad to say that after booking OLA cab on 26/10/2015 at Bangalore, you failed to provide service of OLA cab. Also you have voluntarily cancelled my ride. After that one fine day My account has been blocked from you without any mistake from my side. After my request the same is activated. However you are not willing to give me the option of "Share & Earn".

You narrate condition No 10 saying that some fake things are observed. However there is nothing fake on my side. I think you may be the big fake and fraud. because you are always taking one sided decision telling others fake. If you are not fake & fraud, see that I should get the option of "Share & Earn" in my app.

I have reached for 200rs still I dint get the recharge I called ur call center they said v 'll refund with in 24hrs bloody still I dint get anything what is this....

The worst response of customer care and lot of money was taken from customer.
1.0 Date 9/12/2015 i was booked a cab sedan (CRN157643625)on 10/12/2015 7:30 Am till 7:00 Am there was not respond. after i was called to customer the customer care executive to change the cab sedan to mini after few minutes (6:33 AM) one message was received no cabs available. After again i was booked Ola cab in my mobile app in few minutes (6:37 AM, CRN157737539). The rate tag is 1.6X. The customer care executive and drivers was doing high amount taken to customers this type of tricks was taken. In this type of incidents was happened in two times to me.

Bad service of customer care and my coupon of ola which was cut without any messages and expiry. So, I request please return my ola money fast. So I continue my ride in ola cab.

My account was suspended without any information and I am a regular customer of ola. I was also complain on ola but no further enquiry was done. And my plan money also cut off.

my account coupon of 200 & 50 was lost without any expiry date and complaining no action has been taking by the customer care.

Firstly ola suspended my account after that ola has cut all my remaining coupon. what is that?? please return my all coupon valid till jan16.

Hello, everyone my name is Neon, i have a problem with login in Ola App. when ever i try to enter my initials, the server response says the phone has exceeded the registry permissible limit. I called the customer support for this issue but they said i cannot use the app anymore due to the fact that the phones ownership has been transferred. i understand that the phone was given to me as a spare from a friend, but C'mon now there should be a way to reset the Phones OEM identity or IMEI whatsoever which is in the OLA server, (GOOGLE NEXUS 5), so that i can continue using Ola App. Did anyone had the same problem, please share suggestions and support. Ola has been a great deal in my daily life, but now i dont know if i can rely on Ola anymore for reasons that if the issue still persists.

Thank you all.

I bought mobile (seconds) on dis mbl I can't able to use ola APP... I was called ur customer care they told 1 mbl only 2 user Id we can use... so I am a new user of dis mbl, how can I use my Id?

I recharged my reliance gsm 70 and 18 recharge but it never success and my balance was cut from ola money wallet. so plz refund me both amount in my ola wallet and plz send me my password which forgotten by me.

Myself shilpa mani booked OLA cab today on dated 19/12/2015 at 6.05 pm in Amravati city (MH) n I got CRN 161912910 with Driver name Vijay Solanke. He called me after 10 minutes and said my vehicle has problem and I will not meet on time so he directly asked me that where u want to go??? And also suggest the cancellation of booking. If Ola administration has any problem then they can check the recording of the same as I already provided the CRN no. on above. I raised the question that how the drivers asked me about my traveling and who cancelled my booking as I didn't do that. Is anyone from OLA side will take responsibility of this misbehavior or we should search other transport than OLA group????