Official website: Coolpad India Online Customer Care Support Link
Company
Department
Customer Care
Region
All India
Note
Get information about new smartphone models, price etc on the official website.
If the above contact didn't helped you, here are alternatives to reach Coolpad India customer support.
Contact Number
1800-1027-159 - Contact details
Support Link
Facebook page - Contact details
Twitter page - Contact details
Comments
Poor after sale service-defect in coolpad mobile
I purchased coolpad dazen smart phone on line bearing serial No.011450751675690. Within the warranty period of one year it developed some started problem 4 times. Latest such problem occurred in the month of July this year and mobile was handed over to your service centre at Shimla i.e Hanu Computers under jobsheet No.# <JS16070700570> on 7th July, 2016. I frequently enquired about the progress of its repair, at first I was told that some part has been called from the Company and lastly I was told that Company has called the mobile set back for check up in the Company head office. Two month's period is going to lapse I have not received the same back.
Kindly get this defective mobile piece replaced with new one as it is not likely to give satisfactory performance as per experience till date. Please do the needful within seven days as I am facing big problem without my mobile. If no satisfactory response is received needless to say that I would be compelled to knock the door of competent court of law.- Ramesh Kaundal, Advocate HP High Court (Kaundal Niwas, Vikas Nagar, Shimla HP -171009).
Jio sim on coolpad phone
Not working jio 4g sim, please inform when jio sim works & how
2 month still my mobile is not ready
Job sheet no=js16090200900. I have given my mobile to service center on 2 october still it is not ready. why i am facing money problem without my mobile.
Coolpad Dazen-1
Deposited my mobile Coolpad Dazen 1 to Graphline care shop no.106 kausalaya estate, bander bagicha dakbanglow road, patna-800001 for repair. Today is 04/12/2016 but didn't received it back.
imei number - 911450752150602,
date - 29/08/2016
job sheet number - 16090100962
Manoj Sharma (bhola g)
Not repaired my mobile
Not repair my mobile since last 3months
Name: shakthivel
Job sheet no: JS16100500549
On 5,October 2016
I was surrender my mobile coolpad dazen 1 for service due to issue of motherboard (booting error) problem. Customer care told that they don't have spare parts for my mobile at last 3months. I didn't receive any proper information about my Mobile from the customer care. I want to know exact date of my mobile. Please rectify the booting error problem and I need my coolpad dazen 1 mobile as soon as possible.
Coolpad mobile microphone mistake
Coolpad note5 mobile imei 911533250095500 has microphone problem. complete date 08/11/2016 but no response.
My Mobile had not deliverd me since 13.8.16 after repairing
My coolpad not 3 mobile Imei no 911478801224391 gave your service center itdcl tech support Gwalior madhya Pradesh India for repairing on date of 13.8.16.Your service center had not given my mobile till today. 6 month have been completed. I connected your service center and Customer care many time during this last 5 month. But my mobile not delivered me and not given reasonable answer by your service center and Costner care. Please help me other I shall have to take legal action against u.
Please give me my phone
Dear sir. my phone damage in touchpad. repairing in gandhi brothers surendranagar after 3.5 months, 10 november 2017.
JS16111000258 Jobesheet no
Coolpad note 3 lite (Gold, 16gb)
Serial number = 911498059827786
Repair time after 3.5 month, no wait in long time. (i have consumer forum in Surendranagar ). Please fast repair my cell phone. My contact no 9173975700.
Complain about services
I gave my coolpad set for repairing at service centre. earlier it was to be repaired within 7 days but they had not repaired it till now 16march17. please repair/replace or give my money as soon as possible. Otherwise i will take your company to the consumer court.
I have not received my phone back
I have submitted my mobile for repairing as its jakpot soket does not work and the incoming calls cannot be heard.two months are going till date but i have not received it back. i have complained to consumer court.we are waiting for reply as the complain do not proceed till u reply.
i wanted u to provide new handset or give my money back along with interest and also pay amount for the problem i have faced due to your lazy service.
job sheet no. JS17011600618
state - Rajasthan
city - kota
model coolpad 8297L-100
IMEI no 911450753831457
Coolpad note 3 lite
The service is too much bad, my mobile is coolpad note 3 lite.
Coolpadnote 3 lite touch complain
My mobile touch Complaint. so my mobile send your authorised service centre last 15days back. So please give me mobile as soon as possible sir Job sheet no RGJOBPJD/1718-000137. Thanking you sir.
App not working
Hey coolpad, my mobile phone coolpad note 3 lite is not working apl.my phone setting app in opance backup and reset in factory data reset unfortunately, the process com.android.setting has stopped. Please solve this problem. And coolshow app is not working.
Not returning my mobile
F**king service support for customers I gave mobile on 24october still not received jobsheet number is js17082400170.
New version update
Sir , PL provide new version update for Coolpad note 3 plus. We did not block any number to block list.
Problem with your device
I have a problem with your device. I have been already submitted my mobile to service centre they said that (we report to the company they are not returning back any information and not resend any devices). they provide a job set no: (R G J O B P D G/1718-000271) to us this mobile has been already submitted one month ago. the customer care centres are saying (that please wight for 10 days). please check all the above details i hope that return all the reasons through mail.
Thanking you
Need update for my phone
There is no new update for my phone Coolpad note 3 plus still now. I need volte and marshmallow update for my phone.
Worst service
Coolpad is worst phone I have ever seen. It just kidding with us because there customer services are very worst. they do not get customer problem seriously. my phone is coolpad note 3s and I use this mobile only for one months and it have many problems and customer service of coolpad is not responding any more. so I prefer every person don't buy this worst phone. i am giving to zero or less than star to coolpad company. So I request to all buyer don't purchase.
Improve service
Worst service is given by this company coolpad i hope after reading this they may improve.
Lost photos from phone memory
Hi Team,
I lost all my photos in phone memory, kindly assist me how to restore them back.
Thanks in advance.
Official update Marshmallow
Will there be Official update to Marshmallow on Coolpad Note 3 Lite via OTG?
Thank you sir
Unrepaired Coolpad Note 5 as parts unavailable in service centre
Dear Susant Singh
We are following with the service centre and customer care centre for last 10 days. We are getting from service center is that parts unavailable.
This we are hearing from almost 20 days. They say motherboard repaired but scanner part unavailable, this is how your company works. Inspite of my repeated request to talk to Sushant Singh your customer care people are not transferring the call .
Please treat this as my final reminder, I want my phone to be repaired within 7 days or we are starting with legal proceedings.
On bases of IMEI NO 911533250695598 you will have all my details. Feel free to contact me.
Jeetesh
09870415558
About my coolpad note 5
Coolpad Note 5 doesnt have Cool show app, so how do i change its font and style. Please upgrade the coolpad note 5 version and insert the cool show app please. I need the app.
Dear coolpad services officer
Dear coolpad services officer,
My handset coolpad note 5 has fingerprint problem. There is no service center in my citt Etawah, its in Kanpur wgich is 150Km away. I want a service center.
Contact list duplicating more than 50times
I am using Coolpad play6, I have a problem in cantact list. It duplicates my contact automatically more than 50 to150 time's. please help me for this problem. this problems I am facing since 1 month.
Fingerprint sensor complaint
My phone is in the service center from 8 November due to fingerprint sensor problem. Its not repaired yet, whats your team doing? If you cant resolve it why are you faking customers fool. If you cant repair,why have you opened this company? Shut down your company and stop looting us. If you have litle bit of self worth repair my phone.
Unable to make/receive calls
Hi, I am not able to make calls from my mobile from past 4 days. I am sure this is not a sim issue because i was able to make calls from my sim using other phone. the situations is very bad. i can neither receive calls nor make calls from my mobile. can some one help urgently?
Replacement of battery
My phone "coolpad note 5 lite c" battery capacity is 2500mh only. so I want to replace battery to more than 5000mh, is it possible.
Mobile is heating
Mobile is heating and battery backup is low.. so I want replace battery.
Help about update
Is there any official updates for coolpad note 3 plus to 6.0.1 android version. If it is not there when it going to launch.
Coolpad Note 5 unserviceability
Coolpad Note 5 (32 GB) not switching on under warranty handed over to service center on 14 Dec 2017. Job sheet NO- #JS17121400028. The item has not been repaired and sent to the end user till date. Customer care is telling hat part not available and have to wait. After 2.5 months waiting also, the customer care is asking to wait further. I want my device to be replaced as soon as possible if the defective part not available. No more waiting is possible as the coolpad company had a very very poor customer care service.
Screen damaged
My mobile screen has damaged, can i get it repaired from service center because warranty period is over.
Touch screen problem in cool 1
Dear all,
I have given my mobile cool 1 to service center for touch problem in Mysore (Karnataka) on 2nd April 2018. But till time no any response and when i call to service center they are talking that please wait one week but i need my mobile in this week. please help on this any other option.
job no - MEASPKT006J0166.
Thanks
Sanjay
Charging complaint
My mobile doesnt charges if its turned on, i have to switch it off to charge it.
Battery, hang phone
4000 mAh battery but not last long take too get down to zero and also hang phone this Coolpad note 5 is the worst phone ever in i have improved phone better.
Coolpad Note 5, upset with the pattern lock
Totally upset with the Coolpad Note 5, I am unable to unlock the pattern lock even though I am using the same pattern to unlock, may I know the fix for this, require the data from the phone.
Wrost service
Coolpad is worst phone I have ever seen. It just kidding with us because there customer services are very worst. they do not get customer problem seriously. my phone is coolpad note 5 and I use this mobile only for 3 months and it have many problems and customer service of coolpad is not responding any more.
Unable to on Coolpad note 3 lite
I'm Bhat from mangalore karnataka, I'm unable to on my Coolpad note 3 lite phone as charging light will come but not on. On contacting customer care here they told to service at mobile world, but they are rejecting to service Coolpad mobile, they are accepting only micromax mobiles only. I'm not having anything to do but to throw my mobile.
How do I software update
I am waiting for marshmallow since I bought coolpad note 3 plus.
Give me 7.0 software update
I am using coolpad note 5 lite but I have not received its software update to update my phone to android 7.0. Pls will u fix it for me and give me the 7.0 software update as soon as possible.
Important
Plz give update to coolpad note 5 lite.
Phone slowing
I taken this phone last year. But now phone slowing down. I want to know reasons. And solution which is best One, immediately send solutions to my email address.
Coolpad note3 lite battery
I am unable to get coolpad note 3 lite battery.
Can't update
I have recently update my coolpad note 5 to 7.0. after updating it give continues update and when I am updating v224 it is about 75 MB update it can't install, it says error I have tried 4 times. so please help me in thus regard.
Very disappointed with the company
It's one and half year since I bought coolpad cool 1 dual and I'm very disappointed. it is still android 6.0 (marshmallow) where other brands models got updated to oreo. Quick man u have to do something.
Most important
Plz give update for coolpad note 5 lite.
Many bugs
Updated stock ROM of Coolpad note 5 as there are many bugs.
My phone is defective by service center
Respected sir,
With due respect sir I purchased my phone from amazon on 31 march 2018. I told in amazon because I have problems in battery which have one year warranty. they asked me to go in service center I went there they ask me they will ask to company for it. they did their job but still now my handset was defective by service center. now it is not working properly I am also member of human rights department but I can't do for myself. please suggest me what should i do otherwise I will go to consumer court for my mental garnishment and do actions about your company. my order no is40507-70525-49102 model noc103.
Battery drainage
Phone is coolpad note 3. purchased in 2016.battery is charged to 100%. but when apps. ( whats app. F.B.etc starts operation , battery draining very fast . If a video clip is played, within a couple of minutes , the phone is going dark all of a sudden showing " Low Battery" though there was enough charge just before the occurrence of the problem ( 60%, 70% etc.) as indicated in the battery percentage bar. consulted with the coolpad authorized service center and they changed the battery twice but the problem could not be solved. problem is continuing for last two months. Already paid RS.1100/- to the service center. Solicit your immediate help to solve the problem.
Calling problem
Very much problem in coolpad 8676-I02. such as calling problem using jio sim, non LTE problem, new upadte was not given by coolpad company.
Share your experience about this business