gcare@gionee.co.in: Gionee Mobiles Customer Care Email

The fiber back case and the side bumper of my Gionee e3 mobile is broken. The mobile is in good working condition and am not willing to give it up. it is white colour body. Can i get the genuine back case and the side bumper?

I bought my Gionee F103 PRO. On 1 Oct 2016. And after 7 days. Its Motherboard changed by service centre. But after that its battery problem happened again and they do not replace my battery. They starting update and update 3-4 times. Today my battery does not work properly and the staff said.. Ur battery warranty expired, How? When i went to service center then my battery is under warranty. At that time they only update my phone not replace my battery. I am a student and i have not at all any money for purchasing battery. I want my new battery without giving any payment.

Firstly tell you one thing that your service provider is very bad. I gave him my phone f103pro on 7sep with heating problem. He ask that I want 4day, I say OK after then when I asked about phone he asked that he wants more time. Today he asked for 15 minutes but in 15mins he changed my screen and say it's done. But my problems are as it is. He broken my phone but he don't ask any thing about it. Now what I do against him. Suggest me. 9169612077.

Videos and images are not downloading. Whenever I try to download an video it doesn't supports and if I download an image it gives an error as “the file you picked was not a photo” please reply the earliest.

I used gionee a1 since last 6 months but two weeks above my phone works slow and hang some times Im questioned in the user feedback but I won't receive any feedback from you.

I had earlier placed an order of gionee F103 pro charger and have received it today. But they have refused to accept my handset 's charging point saying that it is against the company policy. It seems that they are harassing the customers and not taking our handsets for servicing. It becomes quite troublesome for the customers to leave behind their jobs and run to the service centre on a daily basis. I am annoyed why they did not take for servicing on the same day just because of the delivery of the charger on the same day.

P5w very slow and automatically reset. Hang and i have used this phone only 3 months its battery is very bad.

Sir please help me getting license for running Authorized Service Center at Dergaon Golaghat district Assam.

I am using M5 lite phone last one year but HDFC app is not working as discussed with your service center there is not any solution. Please help. Mobile no. 9909925271.

Hi, I have Gionee A1 handset, but when I purchased I have main two problems continue, so many times I gone to the service center but the do temporarily solutions, after some days same problems come out, please give permanent solutions to customers, this is wrong, so please do permanent solutions.

Gionee P7 has switched off automatically while using internet and is not restarting. Plz help.

I have a gionee phone and it has been ok for over a year. But for over a week now I have been unable to connect to our wi fi or any other, it says saved but no connection. Can you help? English only!

Hello this complaint is regarding non availability of front display folder till date. I am facing this problem, Plz help me in correcting my handset S6.

We paid old company airtel payment as per airtel recept no. 01515206234065, RRN no.815879195016. My out going service stop from jio pls help and start service immediately.

Kamal chand golchha
8828033099

Dear sir, please provide the battery for Gionee p7as I m facing so much problems due to non availability of genuine battery either on customer care, service center or in market. My Contact number is 9984804777.

I'm unsatisfied because i'm given my handset your authorised service station 3 times but my problem assistive. So bad service you given to customers.

The phone u have given me is lagging and the accessories are not working properly. I have the warranty with me, Plz do it as soon as possible.

I am having gionee a1 lite phone i buyed it 4 month before. I will do case on your company and u have to pay me for that. And i will not exchange this phone becz i dont want any gionnee model its the worst company ever i want my money back. This phone is working automatically. Sensors are not working properly. It is having too much heating problem. And whenever am calling to anyone it automatically goes on loud speaker so horribke phone and am warning u all that plsss buy any phone bt not the gioneee i hate u gioneee nd wait i will call on your coustomer care tomorrow nd i will go to customer care also nd u have to give me my money back my 12000 back.

Service Center In AMRAVATI Maharashtra is not able to help regarding heating of charger.

Your service center of bhajanpura staff not satisfy answer to me how much time they will take daily she answered 15 days more. Your company said to solve any problem take 7 days last. What should I have to? Is this my mistake I bring a gionee A1?

I have purchase new mobile gionee S + but some software problem in the mobile. so photo not save I told to company but new mobile not replace after that it was repair. again some back key not work properly then told that screen guard problem. .I use 16 gb memory card two times but both card was damage by phone after that two times charging point change after that service center not repair mobile that spare part not available by company.

I was cheated by gionee company that defective pieces give to me and one year only repair and after that told that we closed the model but it was sell in online on flipkart.

I get Gionee M7 power model mobile but it's display was broken. I given to Salem Gionee service center. they says it will takes 2 week to complete but Now 40 days completed yet display stock not arrived. now my insurance also gone....well very poor customer services.

This is to infrom you that i had submitted mobile a1 on date 7 aug 2018 at your service centre ruchi complex alambag lucknow, Kanpur road, complaint no 18800015764 but since 2 month the mobile has not been repaired. The service centre employee is making excuses every time when I call them and told you take your mobile our centre and go to another centre lucknow I am fed up with service kindly solve the problem as soon as possible or I will take the strict action.

Dear company, my name is aadars kumar my ragistered mobile no is 8423650570. my problem is PCB related but service center head mr hemant (9919407072) say part not here. so your phone approved DOA but dealer and distributor has no gioneex1 or any model phone so service center head say hement your phone received delhi head office. but my problem is not resolve and am harass and irritate. your asm ashok(9831626410) is very irresponsible person and has not any satisfied answer only 1week time again and again from service center i am not satisfied.

Dear company please my phone change or my mobile cust give me. if my phone not changed so i am go to upbhokta forum.

Service center does not repair in 40 days and make fool customer. company Asm Ajay sir also abused to customer. then I decided go to consumer court. I appeal to all the person not purchased Gionee mobile.

Gionee company asked me to go to the phone to get him the phone that he did not meet any other person and i am not satisfied and very bad and fraud company.

On 12/11/2017 i have purchased A1 Black Gionee Mobile phone from poorvika. I have discover that the phone has following problem (Touch screen is not working properly sometimes).

I was handover the phone to the service center to change the display under warranty On 8th October 2018. They asked me to wait for 15 days to resolve the issue. After 15days (22-10-2018), i called the service center to check the status of mobile service but again they asked me to wait for a month end. The reason was still they are didn't received spare from the warehouse.

There is no proper communication from customer care and they are not responding to the call from customer (always busy not connecting).

Ringtone & songs volume is very low, Its very difficult to hear.

My Mobile doesn't a conference calling.

Hi gionee,
Sir i want to update my gionee m4 android 5.0 in marshmallow, please help me. I try some time but it can't.. please update my android.

Really it is ridiculous on your part. As per the Job Sheet No. GC18900046018 dt.25.09.2018, it was informed to me that the problem lies in the motherboard and it is to be replaced. After passing of 2 months I was again informed that the handset is to be sent to Delhi HQ for repairing. Now yesterday I received a message that my set is ready to be collected, but when I went to the Service centre at EMall I was told that The set has not reached yet. In this the way you treat with your customer by making false commitments or you are making jokes with the customer. I demand an explanation immediately as to what is the meaning of this harassment, otherwise I will have to go for legal steps.

Awaiting your reply
Pabitra Banerjeed

Am very happy to have as gionee phone but i amnot happy about it customer service. Its very bad.

I am not able to view my callers video in video call.

My mobile model no Gionee A1 black.

Dear sir I have completed to you my mobile phone is submitted for one month+ in service center but every time same answer 7 to 10 days or lagega. so please provide my mobile handset. Humble request to you please repair/ replace my mobile phone.

I bought my Gionee A1 around 2 years back for my wife now it has started to hang when my took it to the service center in Surat the service center people checked and told that there is some issue with the screen and it needs to be replaced but the mobile is under warranty support period so this has to be replaced for free but then they opened the phone and said that it’s water damaged we can’t repair or service it. As per my knowledge the mobile was never exposed to water or submerged in to water then how come it’s water damaged? Also the service person argues with my wife insulted her when she asked the person to justify about not providing replace for free as mobile is in warranty. I am really too much disappointed with Gionee and have decided to never buy it again. If this would have been Nokia or Samsung or Apple or HTC I would have got better service.

I wasted my money after a company who does not care about customer service!
Good bye Gionee forever.