customercare@faberspa.com: Faber India Customer Care Email

None of your Toll free phone numbers work. So,how do I get in touch? I have an AMC with you. Application form no.56277F. I want my chimney cleaned. Given phone no.is 033 24409824. I hope your technician will get in touch with me.

Inspite of repeated complain none from your side has attended the problem. very much disappointed. Problem in my gas stove is two of the stove is not getting self ignited. Hoping to get help from you.
Thanks
Rukmini Sharma.

A faber electric chimney was installed on 13/3/15 and the exhaust pipe connecting the top of the chimney to the outlet has not been connected properly.

Yours is the worst ever company I am dealing with. You remain deaf to the repeated help, complaints and reminders. If possible please check he complaint I have lodged again on 05.05.2015. Your quick response is anticipated this time.

Dear team, had called on tollfree no for an engineer had visited my home n service center tells us no. Parts are available hence write on the mail id provided to help u. Please help me in obtaining the parts if company will not provide then whom to co ordinate with? My contact nos is 9819797273.

Hello, i've bought a chimney around 7 months ago and it was working all fine but outta nowhere, today it started with a sound seems like the fan's hitting something inside. Please reply back and contact at 9313882992.

Hello, i got a chimney and stove installed of your company..and wish to have a service done of them as they are not working properly. So please contact me as soon as possible. the contact number is - 9811774917.

I had purchased a kitchen chimney for my house which was purchased and installed only 2 months back. Now its nor working properly, its is turning on but its fan doesn't seems to work. I called their customer service number and registered a complain and they promised to send a technician the next day. But its been almost a week and their has been no visit by them.

i have called your service contact, they sent a boy who in turn said that he would get a replacement sparkplug for my stove which is in granite, but the he never showed up and has not answered my calls. my number is 9945169401.

Very pathetic service is provided. I have raised a complaint on 24th july to replace the broken glass which is out of warranty and i am ready to pay for it. After repeatedly promised that it would be replaced in weeks time every week, i am tired of calling the toll free number and mr bharat. After spending thousands of rupees for the useless piece i am very concerned about your service. Very sorry state for a company which is on air since 1955.

I am a very old customer of your Faber Kitchen Chimney. I regularly keep the said chimney under AMC for proper maintenance. Your service provider for me is M/s. Avon Marketing, North Calcutta. But un-fortunately I am not getting the normal & usual service in time. Say for example, I sought for servicing from them on 19.09.2015 and till to day (26.09.2015) no body has turned up to give the service. My AMC renewal Form No. is F67887. This kind of service not only gives harassment to the customers but also hurts the reputation and standing of your Company. Would you please look into the matter and give me the remedy.

Please also send me the address/telephone Nos. etc. of your Servicing Agent for AMC/servicing of another chimney for my second residence as below :
Kaushik & Kalyan Krishna Deb
Flat No.E-101, Block - E/101, SUBARNA BHOOMI,
36, Goraksha Basi Road, Kolkata - 700028.
Mob. No.9830432775

This is very annoying to know that a reputed company like Faber has such a bad service my gas in not working since 8th of September this is my 4th complain on ur call centre inspite of this no one has attended nor called for the same. when I called they say we weren't home as it is not possible since I m a housewife n always home. kindly look into this matter urgently as this is enforce me to take this complain to your higher authorities.

pl refer my earlier complaint two three weeks back. your serviceman is giving a aluminium sheet (in the name of filter) without any pack and without product name, without any MRP and he wants a charge of Rs. 750/- (Rupees seven hundred fifty only. I also do not know that this material is used one. The material shown to me is look like cheep one and valued less then 100/- K. G. Sajeev, 9224325180.

The burners of your hob installed in Apr 2015 have rusted. Rep of your company in Oct had no explanation for the defect. He assured that the defect will be analysed and suitable action will be taken to replace the defective components at the earliest. Nothing has been done so far. Request intervention to resolve the issue.

i had purchased kitchen chimney only 9months now it is not working i called costumer service on 17 november 2015. But there was no reply to my problem, so please contact me as soon as possible.

It had purchased cook top on 10th January. From the very first day I have been facing many problem. I have registered my Complaint twice but your technicians could not satisfied my problem & the conditions are worse than before. kindly look into this matter urgently as this is enforcing me to take this complain to your higher authorities.

I have faber chimney last to last week my chimney not working so i compliant. your service men come and change the motor or exhaust and i pay 6000 rupees but after pass one day exhaust not working. So please suggest me what i can do. And what kind of legal action i can taken for those service provider company.

This is the worst customer service I have ever come across; never ever buy their products if you do not want to lose your peace of mind. It look them 2 weeks, a dozen mail follow-ups and over 20 calls and escalations to get my chimney installed.

Our Hobs are need of service. They not get full fire. And one of them has fully stopped.

Hello, i have a Faber chimney and wish to get it serviced. please contact me as soon as possible on 9886201625.

Nitin

The knob of the gas stove has come out. Please come for the service.

My subject mentioned chimney is not working since 10-06-16. Kindly arrange repair of my subject mentioned chimney. Refer LTW 60 D1205315988. I had bought this chimney from eureka services, kolkata - 84 on 21-06-12. Kindly do the needful at the earliest.

CHIMNEY - MARS 60 CM LTW 1200M3, LTW 60 D1205315988

I purchased the gas bob during February 2016. Last month I had problem n the stove and complained through yor toll free number. After a week (only after repeated request) they send the technician. He said that its not with the stove but with the gas regulator and rectified the problem by lighting the stove for some time without any vessel on it. When we started cooking with the vessel on it the same problem erupted. Immediately I booked a request thro toll free number on 31.5.2016. But so far no reply or any technician reported. Is it the way of after service?? It iis very much disappointed that a company like yours doing like this. Atleast after this mail please arrange to respond my request.

RAJASEKARAN
99405 68329
CHENNAI.

I am unable to contact through toll free number. Please respond to this message. My contact number is 9676681076, hyderabad, telangana state.

Very bad experience. After sale service for cleaning... sucks.

I purchased faber chimney on 14-08-2015. I had send LTD registration form duly filled along with bill on 20-08-2015. but still I have not received my life time warranty card or any other related document confirmation. Sir I want know what is the status my warranty card, as on 14-08-2016 one year will expire . Pls. confirm about this as earlier as possible. waiting for life time warranty card.

I have tried raising a request for chimney cleaning and burner repair but the repeated calls to the cust. care number have gone unattended. Request someone to reach out to me on the mail id provided so the complaint gets registered asap.

I have bought a Faber brass burner hob a couple of months back. From day 1 I had a problem with the hob with 1 burner not working well and the knobs being very tight. I called the company and also the Faber service center. They came twice and said there is no problem without checking anything. For the last 2 months, my cylinder has lasted only for 28 days whereas it used to come for 46 days. The good takes longer to cook and there is alot of gas consumed. I strongly believe that the hob is defective. I have been asking for a replacement. Please replace the hob asap. If I don't receive a solution, then I will have no option than to file a consumer case against the company.

Between, the customer care toll free number is never answered. There is a voice mail where they seek the name and number and promise a call back. But that never happens.

My faber burner is clogged. Its not burning. urgently needs cleaning. my contact no.9916505051. Pl send technician quickly. I am located in Bangalore.

I want my chimney to be cleaned. My code is 164150028924 and my phone no is 9920193192. hope your technician will be in touch with me.

I have purchased one faber chimney modle no. Curvy tc ac energy bk 90. Within 6 months the oil collecter is broken. I complaint vide no. 1704042246038 and reminded many but nobody attended nor reply. Finally come to know that they have no spare parts of any thinks. Just for one fiber oil collector my 18 thousand rupees fully waste. So be aware buying faber items. Don not believe on faber item.

I have complaint about cook top which is not working properly by the time of installation.

Kind attention: Mr Srivastava

Big burner out of he four is not working for the last one month. Local service people removed the same pending replacement. whenever we contact your local service station we get only evasive reply nor your customer executive through toll free number not responding. We find very difficult to run the kitchen. If you do not respond immediately and address my complaint I have no option but to go for a new cook top but of course not for Faber again.

We look forward for an immediate response

Thanks

Radhakrishnan
Trivandrum
94464 73737

The auto ignition, hub and stove not working. Please send someone asap.
My contact details- 9431303092
Address - s401, regal dove apartment, patia. Bhubaneswar