customerservice@daikinindia.com: Daikin India Customer Care Email

Hi,

We have purchased DAIKIN ETKL50TV AC from Reliance Retail Limited, Flat No 41 & 42,CTH Road, Near Sangamam Hotel, Ambattur, Chennai-600053 as per Tax Invoice#897910419500393 Dt 15/10/2019 17:18:57.

The Reliance Resq team came for Installation to my home on 17.10.2019 around 01.00 PM and started the installation process and found Gas leak and Heat wave coming from AC Indoor Unit and after installation completed High Noise coming from Outer unit Fan also. They took photo and Invoice copy for complaint to HO and assure us for replacement of Indoor and Outdoor unit. After some Days RIL Digital return the Faulty Daikin AC and replace with NEW AC.

Now again the Daikin AC was in Trouble, the AC Compressor was not working due to Outdoor Unit PCB Board was fault as per your Resq Team Person Mr. Kalai Sevam - 96555 50489. We requested a Job card for the same and he has not yet shared it with us except for the cash bill attach this mail.

We are wondering how the Outdoor unit PCB Board was faulty within 2 year. When we purchased the time itself AC was not working properly due to Faulty AC supplied by RIL to us.

This will create a bad image in the DAIKIN AC.

Kindly help us to resolve the issue ASAP

Karuppiah. M

I have lodge complaint for my 2 ton ac spilt on 31.032022 vide complaint code 13599280 ref.id 260167713 and again on 07.05.2022 comp code 13963544 ref.id 26451992 but till now complaint is not entertained by viha services jaipur pl see favorable in this regards.

Today raised a complaint regarding AC not Working, 2 People came and they Identify that , Gas leak, bottom frame broken , cooling coil already repaired two /three times in last 45 days that's cooling coil defective.

Went back and said someone will call you for repair.

I am suffering with Daikin AC pls see below the amount paid by me in last three months and still AC not working .

OD UNIT RKT50TV16V 000076
ID UNIT FTKT50TV16V 0000103
Date Registration number How Many Person Visited Problem Reported Job Done Payment Remarks

21/7/2023 39637481 2 (Sagar +1) Identify that , Gas leak, bottom frame broken , cooling coil already repaired two /three times in last 45 days that cooling coil defective Problem mentioned and return back without repairing 0 Bottom frame broken by previous service engineer and need to pay by us , Cooling coil repaired two times already in 45 days hence need to change the colling coil
1/7/2023 39452473 2 (Sanjay Kumar +1) Outdoor PCB Change , Valve Change , Gas Charge 10380 OD PCB got burnt due to valve failure
28/6/2023 39452473 2 (Mohd Akram +1) Outdoor PCB and electric expansion valve faulty NA 0
8/6/2023 39216009 2 (Jeetu Singh +1) Gas leakage Gas Charge 0
9/5/2023 38790302 2 Jet pump Cleaning 1062
8/5/2023 38781288 2 (Mohd Akram +1) Gas leakage Gas Charge 3540
Total Payment 14982

I hope someone will see and tell me what to do , if Daikin has buy back pls let me know or suggest a better option.