custmail@ford.com: Ford India Customer Care Email

The service of our Ford eco sport is not at all good u should take strict action against it.we are not at all happy with that we want you to take strict action against it so it's not the first time many time this problem has occurred.so we kindly request you to contact the owner and improve it this is a kind request.....

I have purchased a car of your company 1.5 FIGO AMBIENT (D) COLOUR RED ENG NO.MAJGXXMTKGGR62632 CHASIS NO.MAJGXXMTKGGR62632€ on dt.14.12.2016 vide invoice no INV17A0000428 fron DIARA FORD Ranchi,on that time fuel consumption was 24 Km/Ltr. After 1ST servicing ( JOB NO J70457882 DT 20/02/2017) the fuel consumption becomes to 16.3 Km/LTR . Several times I complained to your service center at Ranchi for the above, but regret that no care was taken by them.Even after the 2nd servicing, which was done on 04/09/2017 at 9306 km but consumption of fuel is still same. Whereas the assurance was given that the millage will be increase within few days,but there is no improvement in millage. I feel that I have cheated by the company as such I would request you to please take back my car and refund the full amount which I have paid to your dealer for the car, otherwise I have no other option but only to take, the matter in the court of law & your company will be liable to pay all expenses, losses and interest thereon.

Kumar Agencies
I/C Anup Kumar
Ramgarh Cantt.
#9431146140

In my Figo noise in door occurred within month, but service center people ignore it as I suggest them very bad service Talera Ford nigadi pune,

Dear Mr. manager,

I have purchased the new facelift ecosport on 30th november 2017 from Tanish Ford Gurgaon. i am facing the same problem again and again since three months. I have registered complaints many times but couldn't get it resolved.

Four days after purchasing the car it started to show the indication of powertrain malfunction and check engine soon by which the car couldn't go above the speed of 60km and missing. then i went to Mathura service center they told that the software is not available to check the car, you can visit after two days. then i visited again then they reset the system and told that the problem is solved but in actual the problem was not solved.

Then i was going to gwalior on 8 december and in mid way the car stopped and showed the same indications and the car stopped and not started then we called for road side assistance to tow the car then in Gwalior the car stayed for three days but they also couldn't solve the problems. then we again visited 19 jan Mathura service center and they again reset the software and again the same thing happened.

On the way to Agra on 21 jan the car showed the same indications again. After calling to Mathura service center they told me to come the next day and they will directly contact to experts on hotline. The experts said that the convertor in the silencer is defected and they will change the whole silencer with convertor in 5 to 7 days. But the silencer reached in approx 1 month and for this your company should be shameful that they were not able to provide the parts in time.

Finally they fitted the new silencer and convertor on 19 feb and on 20 feb the car showed the same problem again. Now i warn you to solve the problem asap otherwise we have to take strong steps and to claim against your company. In these three months i have faced a lot of troubles physically, mentally and financially due to this car. You should be shameful that your experts such a dumb that they couldnt recognize the actual problem.

After seeing the youtube videos of reviews i purchased this car. Now i think that your review videos on youtube which promote your car are the paid promotions of your company.

Dear Team

I purchased Ford Aspire 1.5D TIT+ diesel top warrant before 2 years but after the completion of one year my vehicle creates the left side pulling issue.

During servicing I raised the issue in your service center couple of times but issue remains as it is. mean time I have logged my vehicle complaint to your Ford India call center with the help of your service center. After few days, as per guidance of your call center they upload the new software to solve the pulling issue but after two months I am facing same issue for my vehicle.

My vehicle running is not more than 30,000 km and purchasing date is 27th Dec. 2015. I have also cross checked my balancing and wheel alignment at outside center also but it shows within limits but still problem is as it is.

Your ford center dealer not support to road trial peoples and marks the remarks as Ok

I take road trial my vehicle to all service center like Suzuki, Hyundai, Mahindra and Mahindra, local service center etc., according them that there is a problem of vehicle pulling towards left side. Due to this issue my right hand side shoulders suffers heavy pains while driving the car due to continuous holding of steering. It is very unsafe for human and self-safety.

If you are not resolved my left pulling vehicle issue within 15 days, then I will raised the compliant in Maharashtra State Consumer Dispute Redressal Commission. I viral this message in society, as my vehicle is in warranty period.

Looking for your support urgently. If any unfortunate incident happen with me and my vehicle it is your responsibility.

Dear sir,

We are facing lots of problem from ford company, we have purchase ford Eco-sport Chassis no (MAJAXXMRKAHEHE39618) On 14/12/2017 from GSR ford Varanasi, still dealer is not providing me papers of my vehicle,and he have done insurance of my vehicle from wrong insurance company, Now my car is an accident and dealer is not accept my car.

Sir i am very hopeless and very disturb, i have also call to ford customer care but no solution found till now, I need your help and proper solution other wise i will take help of consumer court.

Thanks
Rameshwar prashad

Mobile- 7007962780
E-Mail- rameshwar123shinecity @gmail.com

With reference to complaint raise by me with SrvReqNo:[0800200425], Ford team had call me and told that as MRF as rejected the replacement we cannot help further.

Firstly I'm sorry to tell that, when I reported the issue at KingsFord Surat, they told to approach MRF office in Surat to get the resolution immediately, they did not guide me to disassemble the tyre and then approach there. I direct went with tire loaded in my Car, were I was told to get the tire disassemble from the ring and bring only tire to get it inspect. I took all pain inspite of my Car is under warranty and did all required and approach them again.

On inspection they told this is due to some accidental impact on the tyre, or your car had fallen in some pothole and this is not covered under warranty.

I’m very much sure that my car has not impact anywhere, if it had than car would had got damage or atleast the ring of tire had got damage. Sir I very well know that Ford is an American Brand where road are smooth without potholes, but sir we are in India and here we will find normal pothole on road. Also there is no visible impact on tyre from outside, there is cut in tire which is internal and no external damage, So it seem there is surely a technical fault which had lead to such bubble on tire.

Looking for some quick action on the same.

Wiper problem with the car. We already serviced on rajmundry showroom. But very bad service
wiper pipe is leaked water coming in side body mat. so please rectify.

Service date on 24/3/2018
Vehicle number AP37DN1199

I booked Eco sports Trend AT version on 13th Feb and was told of a waiting time of 6 weeks in Cauvery Ford Bangalore. Now after two months of booking, I am being told that I have to wait for another 3 months!! This is most frustrating and the dealers are taking your customer for a ride!!

Dear Gautam Ford,

It has been observed that after repeated visiting the car (DL 10 CK 2644- ECOSPORT) service center for (steering mounted controls Illumination error) the issue has still not been resolved. The car is being held by the service center (Gautam Budh Ford, Noida) from past 3 days and they have not given any satisfactory explanation to resolve this issue. The car has just been bought 3 months back and I am facing such pity issues so early. This is the second time I’m launching a complaint against ford in past 3 months, earlier at the time of delivery the executive forgot to fill the petrol and the car got broken down at the mid of road due to low fuel.

Now, today evening (26.04.2018) the service center said the car is not taking engine start due to software error and they have taken both the keys (Duplicate), and not given the assurance for rectification.

I’m a senior citizen and due to this issue, I’m traveling through Radio taxi which is costing me around Rs.2500/- per day apart from mentally and physical harassment which I’m going through from past few days.

Please consider this matter seriously before you force me to escalate the issue to the higher authority or LEGAL actions.

Sir,

I have purchased the Ford Figo 1.4 EXI SOLID worth of Rs.5,25,876/-from the authorized dealer Cauvery Ford, Cauvery Motors Pvt.LTD Mangaluru Karnataka State, as per invoice No.VS/DEC 12/601 dated 31-Dec-2012.

After purchase, the of said car has been operated in accordance with the operating instructions and driven in normal use, in due care. Further I have continued to have regular service at the same authorized dealer in accordance with the service requirements detailed under “Vehicle Service requirement”.

At present the said car has used to run for 22,643 kilometers only. That on 16th April 2018, I have handed over the car before the authorized dealer Cauvery Ford, Cauvery Motors Pvt.LTD Mangaluru, for the purpose of regular maintenance. On it’s inspection have issued vehicle report card, and recommended to need the replacement of three injectors. Hence it is required the replacement of three injectors immediately. The copy of vehicle report produced herewith.

Therefore it is prayed that, kindly pleased to replace the defective three injectors and be pleased to help in these regard.

Yours
Ramananda Rai J N - Mobile No.9448302742
Place: Sullia. D.K.
Date: 4.5.2018

Hello ford India team. I am very embarrassed now on 01.08.18 I had given my car new figo to dealer OS FORD jodhpur Rajasthan, they damaged my car from behind they damaged rear bumper and rear tail light also and blaming me that it was already has been damaged. I asked them to check CC tv footage and they found guilty. Now what to do??? Car No. RJ-19-CE-5877.

I want to know that is there any way to open the fuel tank of ford endeavou 2012 manually. Some time the electric switch for the fuel tank does not work, and I can't refuel my car. So is there a way I can open it manually if I get stuck in such a situation.

My ford ecosport got hit by a scooter and the tail lamp on the bumper got damage. What would be the estimate cost to replace it. Note: only the glass has broke, the lamp is intact.

I purchased Figo sports on 30.08.2018 from Kairali ford, Trivandrum,Kerala. While driving I felt some alignment problem. Then I approach the dealer and they confirmed the same and also found low air pressure. My Question why it happened in new vehicle.This will affect you. So please do the needful.

I brought one ecosport trend+ diesel 11th july 2018 in PVS Ford kannur. First free service also done but no customer feedback in fraud india, Ford is a fraud company.

My eco sport is not getting started its making tick tick noise at self time & in the display its showing clutch connection or something. Contacted your nearest showroom person Mr Raju, Karimnagar, your people says small require but it is out of stock, my vehicle break down at outside we parked at public function hall it is not safest to vehicle, your people not respond for it and says we cant help up to receive spare. what is this what can I do?

My car was a breakdown last Wednesday 10/10/18. I call the nearest service center G.K.Ford, Raipur (Chhattisgarh). He collected my car on Friday 12/10/2018.Till date not ready to my car and no any information from G.K.Ford. Veh. no. CG04HC2230.

I have 4 days Complete workshop staff, but no solution.
My car registration number - Gj01hv4593, Rajendra Kumar Meena

And have a good to after 2days out of state. Please give solution urgently. My Contact number - 7737381988.

I want to know whether my car Ford Endeavor 2010 is BS 4.... Chassis No MAJUXXMR2UAP45329.

Dear sir,
Today morning I trying to start my car for going to office as daily routine but car can't start. Car no. HR 26 DG O547
ECO SPORT -PETROL
date of purchase -27. 07.17
Agency -harpreet Ford sector 34 Gurgaon
Please resolve the issue.
Regards,
S k kohli
(Rico aluminum & ferrous auto comp ltd)
9811521308

I have a Ford Ecosports diesel version it is totally third class dump car, it has many problems, brakes , pickup, clutch , etc and etc , and one of that is biggest fault of ford , if your car has mechanical problem and wants to done its service out of ford service center, but didn't because of no parts available in market , if you buy from service centre they told you, ( counter sell is not available) because yeh loot ka tareeqa hai , because if parts not available customer is majboor ke ford k service centre me lekar jaye or wahan unki khal utarni jaye, saman nhi milta iska mera recommendation hai maruti 800 , lelo, tata nano lelo but kabhi bhi kabhi bhi ford ki koi car mat Lena warna bohut pachtoge , jese aaj me pachta raha hu.....

Beware to buy ford.

We have booked a Ford Endeavor 3.2 (Top amt) At SS Ford, Sirsa name of ashok kumar. At delivery time we have provide delivery order from icici bank & balance amount through rtgs but dealer not delivered the vehicle on time. i m very unsatisfied to dealer behave. Cont. 87087-43350.