helpline@in.panasonic.com: Panasonic Customer Care Email

Dear Sir/Mam,

I had purchased an split AC of Panasonic AC CU UC 18SKY3R model worth rs.30200/- on 29th march 2017 in my Wife’s name from Bajaj Finance.

The same has been installed by the Patra Electronics, Patia, Bhuabneswar on 31st March 2017 and the guys came to install my AC is not from Panasonic (I was not aware) and I had gave them 1900/- as per their demand.

These guys install with safety belt on my apartment. The outdoor unit was kept outside on 3rd floor.

The same AC was not functioning from the time of installation too which has been informed to the dealer and then he send Panasonic guys. But Panasonic guys now adamant and telling that they would not climb the 3rd floor with safety belt. They are telling me to arrange other source to climb and forcing me to place the outdoor on top of roof which is on 5th floor.

The total cost of these things are now 10,000/- as the cable only would cost 6000 rupees and 4000 rupee would be spend on bamboo which would be fit to climb.

Till date the problem is not resolved and I had taken 2 days of leave for the same and roaming to the dealer continuously but no result came out.

Please help to resolve it asap.

Manas
7894424534

I bought a Panasonic mobile on 15th Dec 2016. On 20th March 2017 i gave it to the service center because it started heating unexpectedly. I got it back on 1st April but i was told to get it repaired where i bought it. Although the company gave 1 yr all india warranty. What to do now??

My mobile has being heat any time when it no touch and hand. please help me sir

I am living in Palwal, My phone is having slow charging issue. please solve my problem.

We are using a Panasonic LED TV since one year it was working great but now past 2-3 days it is not well. when off the tv after some time we on it but no picture came so we did auto tuning it started doing like that it making us always to do auto tuning the problem is continuing. please check it sir.

Panasonic AC is faulty under warranty period. It is faulty from last 3-4 weeks due to cooling problem. kindly attend my ac and repair it urgently.

I am using cube ac from 4 years since my marriage bt from that time only i am facing one or the other problem every summer there is some issues with this ac. I m totally unsatisfied with the services they provide or u can say they cheat their costumer. Again there some problem occurred this season lets hope that now they solve my problem. But i would suggest not to waste money on cube ac or panasonic products.

Dear Sirs,
I purchased one 2 ton Panasonic split AC from Great Eastern Trading Co., Chinsurah, Hooghly under Invoice no.16/SA/1617/01822 dt.18-04-2016, on payment of cash and the consignment was delivered to me on 28-04-2016 and was installed at my residence on 02-05-2016, on your terms. Previously I purchased 2 pcs of 1.5 ton split AC from the same shop when you had carried out one maintenance service before expiry of a period of 1 year, at your own, when I presumed that such services would be carried out on the new piece of 2 ton AC. I observed, of late, some unusual sound from the outer unit of the new AC in course of rotation of the fan and accordingly I contacted Great Eastern Trading Co. who advised me to report the matter to your No.18001031333 and accordingly I reported the matter to the said number on 17-04-2017 when the lady executive collected my contact number and remained silent. After the expiry of a week's time I again contacted the same number on 24-04-2017 and narrated the details asking for a maintenance when on return I was given to understand that such services would require payment since your term for one year of free service has already lapsed.

I am in a fix to understand as to why customers are not advised to call for services within the period of one year despite the fact that you had rendered such maintenance within the stipulated period of one year even without receiving any call from the customer, secondly I would be obliged to have your confirmation whether the specific period of time of one year is considered from the date of booking of the material and not from the date of its delivery and/or installation at the customers' residence.

With thanks, I await your kind confirmation at the earliest.

Yours sincerely,
Debi Prosad Ganguly

Hii.... I am Braj raj. i wanna complain about my new ac which i bought a day ago.i found the ac to be defective at the time of installation.I have registered a complaint regarding the same but instead of helping they are not picking my call nor anyone from the company has visited my registered address for repairing. I would suggest don't buy any product from Panasonic as the product are not up to standard.

I have purchased Panasonic ELUGA Switch,12 months ago. many days before i facing only a Hanging problem,
then my phone is properly not switched on, today i consult panasonic service center in anantapur dist. his told change the motherboard cost of 5000, Rs. they are respond irresponsible. give me solution for my mobile.

I am using panasonic eluga switch since 10 months this mobile not support 4g data (network).

Dear sir, my Panasonic eluga ray x mobile display was broken. so please send me the cost of display screen.

My phone is not working properly. I have purchased it only 3 days ago... Pansonic eluga ray max. It screen become many time red and many time blue.

My 32 inch led tv is not working, then i went to techno service palakkad for servicing. they serviced my tv within 5 minuts and bring 3500 rupees from me...But they not give me replaceable parts and the bill. this is the first irresponsible service from panasonic. Then after 2days my tv was not working at the same complaint before service. what is this....? very worst service from panasonic and cheap brand. I don't ever purchase any panasonic products.

Dear Sir,
My mobile Panasonic eluga A2 battery not work properly. set under warranty. mobile for change battery 26 may 2017. your service center dealer old battery and new battery sold other customer ur service center add.
vijay communication Jodhpur (Rajsthan). Please take N/A .

I have a Panasonic P81 model No EB-90S055P81. I want to confirm if i take that phone to US will it work there. please let me know. Thanks.

I two months back purchased mobile panasonic Eluga A2 but charging slot is not working. Service center says for left mobile for a months in service center. they are not responding well. we call customer care two times , but they are not satisfied us. this is a bad experience with panasonic mobile.

I have deposited my handset in your service center in chandigarh sector-35 in aks telecom on dated 20-05-2017. The service center ensure me that my handset is delivered within 15 days. But it is still pending and most important thing is when i call on service center number no body received my call. Many time i found the phone are busy and after i will conform my handset status from customer care. This happen not a single time but many of time that i am disappointed with your service. Sir i have used about 14 handsets in my family and the three (3) handset is in company for repairing if can not believe i will share the all imei no. I am very happy with the panasonic service before 3-4 months but sorry to say as per today service i will completely disappointed with your service. My job no. is RVSRN1705AKY00082, DATED 20-05-2017 and RVSRN1706AKY00053 AND 00054 on dated 10-05-2017. Kindly resolve my issues asap. no body can revert my query.

My name is vinay sikka, contact no 9891172461 and 90134444131. living in gh 5&7, flat 914, paschim vihar, Delhi-87.

Poor service to say the least, I paid around 2100 for AMC including gas filling in end of march 2017. Around 5th june I called customer care as after every half hour my AC gets off and red light blinks. Your non sense representative came and checked for 10 mins and said there is no issue. now after 2 weeks same problem is there.

Again two good for nothing person came and said there is problem in sensor, I paid them rs 370. Same again problem is there and he told me today morning that he will come in evening to check why its not cooling,he didn't turn up. Are you guys ass, you have no knowledge about anything.... both their nos are 8789223125 and 8920526821.

To make things worsen I called customer care twice, he disconnected my call. I will take this issue to higher level,.. You just need money, no service from your side. Waste of time, money and efforts from last 3 weeks, intolerable bad mouth people.

From yesterday i was making complaint about my split ac , but no response from the company, poor response & no action is being taken, my ac is not working from last 3/4 days. please do something regarding this.

Hi. I am Santosh I purchased Panasonic LCD TV Model No. TH-L24C20D. So my TV power supply board problem, next few days one engineer tell me this power board is damage. so your replace your power supply board rs.3200/- + service charges 400/-. unfortunately I am not staying at home. 2nd time I complain then another engineer tell me your p.Bord is rs.7300/- + 400/-service charges. So what I do......??

My phone has taken for servicing on 2017-04-17. my phone is missing from that service center. they are not even taking my calls. i have visited that service center for about 100 times and they wont show my phone. when i go there they simply make me wait for 1 hour and tell me they would call me in the evening. no calls!!!!when i call them they will hung up my call.they are not bothered about my issue. its been 4 months i am wandering inside your service center. please be kind!!!

Service center address: Dreams Mobile-TDM,Kairali Plaza,Karaman,Thiruvananthapuram,Kerala 695572, ph:0471-4017888.

Hi, I am Maya. we purchase Panasonic tv from vns electronics in vikhroli b4one year only complete one year and tv displays is gone. what is this... company people told me only one year warranty u have but my question is only Panasonic products are useful for one year and after bhagwan bharose. I am very harassed u people told me tv repair charges is 12000. Just now my loan is clear very shamefully u r selling this kind of products. Solve my problem as soon as possible.

I have lodged a complain on 24th june against my 43 inches LED DS 630 . technician inspected and found a part was damaged. it should be replaced within 7 days. it was most unfortunate that pending not yet to be done till date, i think this will be a landslide impact on so called reputation of panasonic service. it is to noted that LED is within warranty. my registered mob no. 9433970190.

What is the cost of of the fan motor of a ac window?

I want to service my AC. Plz contact me on 8826370261, my address is BE-347/A Hari Nagar, New Delhi.

Hi,

I purchased a Split AC from Reliance Retail Limited, Viviana Mall, Thane, on 20-08-2016. Till this date they have not come here for any of the 3 free Services due to us. Our address remains same as on the Bill.

Delivery Note No. 7003652896. date: 20- 08- 2016.

Our Address:

Flat No, 902, Flr No: 9, RUSTOMJEE ACURA, Eastern Express Highway,
Majiwada, THANE, Maharashtra- 400 601.

Phone: 8898148478, 9619289132, 8220676085.

Please do the needful to get the due Services accordingly.

Thanks.
Nitin Nair,

I had purchased the Panasonic-UC18SKY3 A.C. on 17.5.2017 vide invoice no. 4863 from E-Space, Near Govt. Poultry Farm, Khatipura, Jaipur-302021, however the A.C. is not working properly and the cooling is very poor and ineffective. Earlier also I had made complaint on 13.7.2017 (Service Request No. R130717090662) and your mechanic serviced the A.C. and had also filled additional Gas, however still the A.C. is not working properly and the cooling is very poor and ineffective. Kindly resolve the issue immediately so that I may not have the problem with the A.C. in future.

Dear Sir, I am satendar singh from phulwari sharif patna, bihar. I have taken AC from Reliance digital, from 15th day it is not working. I have compliant about it to the service canter and electrician has came and seen and i will co.e tomorrow and has not came and said that part is not available. And AC in warranty. Not any kind of action has been taken. Information about AC...
Date of delivery : 25.05.17
Relationship no. 6048631387811840
Complaint no. R060917425627.
At last I request you to plz take some action on it.
Thank you

We are using a Panasonic LCD TV since Four year. It was working great but now last 2-3 Month's it is not well. When turn off the tv after some time we on it but not a on TV indicate on in green and after some second doing yellow and no picture and auto tuning it started doing like that. it making us always to do the problem is continuing. please check it sir.