[email protected]: Hyundai Motors Customer Care Email

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All India
Note
Contact Hyundai for any queries related to Warranty, Price, Service and General support.
For a better response, Please provide your vehicle registration number / contact number in your email.

If the above contact didn't helped you, here are alternatives to reach Hyundai Motors customer support.

Contact Number

1800-11-4645 - Contact details

Support Link

Official website - Contact details

Comments

Azharudheen

Sat, 03/04/2017 - 19:01

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I purchase a Creta in palakkad showroom last year 2016 august 10th. I faced one complaint with in one week, one side steering load. I reported in service center 5 times, 3 times he could not identify the problem, 4th time he tell alignment problem. But problem are not solve same issue. 5th time he take 3 day checking our car but he say same alignment problem. I am asking to advisor solve that problem, you conform or not. Advisor tell to me wait half an hour I discuss with manger & md .No one call to me. After 2 hours later I call back service center whats current situation, advisor tell I change full assemble of steering set. Sir please note how to change full set steering assemble another vehicle to my vehicle in 2 hours. Its possible or not? Not clear that problem till now. What can I do, 12 lakhs car purchase and daily go to service center for this complaint sir.

Thanks & regards
Azharudheen
KL-70-C-100
Ph - 7200300100 / 9746168100

A.Manohar

Mon, 03/27/2017 - 17:28

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I purchased i10, sports maroon from V3hyundai chennai on 23/12/2015 in the name of a. manohar TNO7CD5889, bearing chassis noMALAM51BLFM654386. my regret to say that while i was return to my house with my wife there was smoke in engine cabin, stop engine not move the car then asst somebody to push the car to my house on23rd march 2017 at 8.30 pm. I called the toll free they provide towing nearby KUN hyundai kottivakkam dealer not v3 hyundai. they checked and told that clutch damaged and replaced new one , and total cost is about 9000 plus, only two free service finished 8050 km. My request is i have warranty why i will pay the replace parts clutch. i am your customer and self drive since 2005 hyundai santro zing then i10 till date. i am retired govt servant, so i kindly do the needful help and provide the clutch expense to kun hyundai kottivakkam. kind regards, i await your positive solution early. A.Manohar chennai 9710535795, email manoharantonymuthu10 @gmail.com

Narendra Kapate

Fri, 07/14/2017 - 08:56

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Dear sir, I purchased the white Santro car .Car registered.no. is MH40A 8730.problem is White paint is removed from different places without any reason. I never seen any vehicle removing this type of coating. yesterday I sent photographs of car in [email protected]. I show the car to Ketan Hyundai but they don't found any reason. I always like Hyundai car but this problem disturbing me. Pl see the matter urgently. thanking you.
narendra KAPATE (m)8055596655

Loinoto kinny

Sun, 07/23/2017 - 22:26

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Hi, my name is Loinoto kinny and I'm currently doing my summer intership in Flyod Hyundai Dimapur, Nagaland. As an intern I just want to ask some question if u can kindly help me out.

Sanjeev Saxena

Tue, 07/25/2017 - 11:41

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Our car I-20 DL4CAP5959 (registered in my wife's name) is servicing from Modi Hyundai, Bhandup(w), Mumbai from the year 2016. On 23/07/2017 (morning) I went the said service centre to get the paid service. Beside the normal service, one right hand handle was to be replaced. First It was told that the Car will be delivered to me at 6.00PM and it was told that the handle has to be painted, so it will deliver on the Morning of 24/7/2017. Then it was told that the car will be delivered in the afternoon between 1.00 PM to 2.00PM. I myself phoned the dealer to know about the position of the vehicle. When I called in the afternoon it was told that the car is in washing area. I express my surprise to the Advisor that it is the 2nd day and still the car is in washing condition. DID NOT GOT ANY SATISFACTORY ANSWER. On calling from my side it was told that the car will be delivered in the evening. The car was delivered in the evening of 24/04/2017 NO INFORMATION GIVEN TO ME ABOUT THE EXPENDITURE OCCURED. When the car reached to me, it was in a bad condition. No wax polishing inside and outside was done and it was not looking that it has just got serviced. I saw it to the driver of the company who brought my car. At the time of inspecting the car on 23/7/2017 it was told to me by the Advisor that discount will be given but after checking the bill there was no discount. When I called the Service Centre, it was told me that by mistake it has happened.

Moreover, when I took a drive of the my car, a loud sound was coming from the Airconditioned. When I again approach the Service Centre and told them that you have mentioned in the bill that the vehicle is checked is OK why the AC is sounding that was not before the service. Then again it was apologized. IT MEANS NO ONE CHECKED THE CAR BEFORE THE DELIVERY. Again on 24/7/2017 my said car was taken back to the showroom. In a normal service, my car is with the service centre for THREE DAYS. I SUFFERED A LOT MENTALLY, PHYSICALLY AND FINANCIALLY. Kindly take necessary action and also inform me the action taken by you. This is not for the first time.
Regards

Ravi Longwani

Tue, 08/22/2017 - 09:55

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I have hyundai i20 sportz model which is purchased in 2016 from K D MOTORS (DEORA HYUNDAI) JODHPUR. From last 10 months i am complaining for low lighting.. So please requesting you to consider this problem as soon as possible. yesterday i meet the General manager of service department and they tell me that there is no solution for this and i also meet some other persons who also have face that same problem in same model. i request u to replace the light with ASTA MODEL.

Gulab Singh

Mon, 09/25/2017 - 17:29

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I have Hundai EON ERA Plus car Registration No UP-70 DD9120. I went with car at Dee Hundai Car service centr at Allahabad for Rat are inserting in Cabin area but they checked the vehicle and asked me that there is no any route are finding for Rat inserting. After some time again same problem are facing this time and also talk Hundai care centre Mr Punit on 25 Sep 2017 but he did not attended properly and I will go for this reason at DEE Hundai Service on 26 Sep 2017. Hence you info DEE Hundai service centre Allahabad take necessary for this fault. Thank you. Eng NO-G3HAFM363363 date of purchase on 31 Dec 17. Regard Gulab Singh Mob 9519763121.

Swetha chowdary

Wed, 09/27/2017 - 20:17

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My car is Hyundai santro Xing, it's coolant completely leaked, when showed in showroom they said need to change the spare part. How much does the spare part costs???

Y.Srinivs Rao

Wed, 10/04/2017 - 17:08

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Sir, my car no. TS 08 FD 4441.Given for servicing at KUN HYNDAI SERVICE CENTER . UPPAL, HYDERABAD,After completion servicing I OBSERVED SCRATCH MARK BACK SIDE UNDER NUMBER PLATE. Informed service manager. shri.Naveen naidu. he gives very bad, rashly response no work for scratch mark, you inform any body. take action and solve my problem. Y.SRINIVAS RAO. PHONE NO. 8790502104.

Nageswarao

Mon, 11/06/2017 - 07:02

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Actually we have been buying a Hyundai xcent car of taxi board while purchase they told us that for taxi board cars there is a refundable cash of 22000,so for that we have submitted all the necessary documents but now when we have asked for this refundable cash they are saying that our submitted documents. so I plz request you to look after my concern.....car no:AP31TV7182 and my contact number is 9052473992. I am from Visakhapatnam, Andhra pradesh.

Amarnath Soni

Wed, 11/29/2017 - 15:58

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I had purchase Grand i10 from Safdarjung Hyundai, Dwarka, New Delhi on Month of Oct. 2017 but distributor Supply me March-2017 Manufacturing Car in Oct 2017. No one is ready to listen the problem.Their customer care representative threatening me for FIR when i raise my voice for the same matter. Hyundai is better but dealers are cheated to innocent customer. So be careful when you expense your hard earn money.
Amarnath Soni
mobile:-9582217814

Ashish Vadhera

Fri, 12/29/2017 - 11:33

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Dear Sir

I have purchased a New CRETA 1.6 Sx+ AT Petrol Car on 27 Dec(HR99ACM TEMP 8910) in 1 day of purchase from Samta Motors Authorised dealer of Hyundai Ambala City.

The can after running only 186 Km while i was on highway with my family on 28 Dec night started showing heat alarm. I stopped the car and immediately Mr Sachin, service engineer of the agency who instructed me to stop car for some time and again start it, go slowly to the nearest dwelling place. To see the new car fuming and throwing smoke from bonnet with the family inside car on a highway was really frightening and has shattered my belief in Hyundai.

The service engineer came in morning and dicovered that the coolent pipe was dislodged from its place and whole of coolent was empty. He put a full tub of water in the car to take it to the dealer place Hyundai with such a good report about the security and safety of the vehicle, to experience this was very disheartening and fearful as anything could have happened to my family because of this lapse. plz tell us whether to trust you after having this dreadful experience with a Brand new car on 1 day of drive

Ashish Vadhrea
8264732620

Punit Arora

Thu, 01/11/2018 - 09:37

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1. I am an owner of a Santa Fe SUV, purchased in Lucknow, India on 1/5/12.The vehicle has run only about 57000 kms and it's registration number is UP32 EE7788.

2. The SUV was purchased after an extensive research and I thought that the vehicle would be sturdy and well made and would deliver good value for money. The other vehicles on consideration were the German and Japanese makes. The reason that tilted purchasing choice in Santa Fe's favour was the fact that the model had been well accepted in the North American market and on paper promised a good package.

3. However, I am extremely disappointed with the vehicle as the same has been saddled with a quite a lot of quality issues over the ownership period. These are enumerated below:

A. Rear shock absorbers developed a leakage and both had to be replaced.

B. Clutch hydraulic cylinder, which assists clutch action developed a snag while driving and the vehicle had to be driven in first gear to the destination. The cylinder was later replaced.

C. Two of the door actuators became dis-functional (one recently) and had to be replaced.

D. The clutch action has become very hard and your authorised workshop says that clutch assembly with flywheel would have to be replaced.

E. Now, the steering action has become very hard and the vehicle was sent to Beear Hyundai workshop for repairs. Failure of Hydraulic pump was diagnosed as cause of this malady and was duly replaced when the part arrived after a 10 day waiting period . This has not solved the problem even though the SUV was in the workshop for 3 days and steering action still continues to be hard.NOW IAM TOLD THAT THE RACK AND PINION ASSY NEEDS TO BE REPLACED TO SORT THE PEOBLEM. ALL PHONE CALLS TO REGIONAL OFFICE LUCKNOW EVOKED NO RESPONSE

F. I am amazed that the top of the line vehicle in Hyundai's stable has turned out to be such a plethora of quality issues. I have definitely not seen a contemporary vehicle in which Hydraulic steering has developed a snag and clutch action has become hard in such a short period of time. Toyota and German make vehicles ply for years at end without any issues.

G. Can I hope to have a remedy on the hard steering and hard clutch action issue ? It would be in the fitness of things that the money taken from me on account of remedying the quality issues in your top end SUV be refunded to me and the hydraulic steering assembly, door lock actuator and clutch flywheel assembly be replaced free of cost. Hoping to get a positive response from Hyundai soon.

Punit Arora
Lucknow

George Daniel

Mon, 01/22/2018 - 16:55

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Sir,

I had purchased Creta 1.6 VTVT S from Apco motors, Wayanad, Kerala during September 2015. Right from the first week onwards, the A/c is giving complaints. On long distance travels, after one hour of working, the Ac vent is getting blocked and only hissing sound will be heard without cool air supply. This is especially too uncomfortable and disturbing when the outside temperature is high.

I reported this problem initially at Apco Hyundai ( Wayanad and Calicut) and later to Classic Hyundai (authorized service centre in Muttil, Wayanad), in addition to Customer care call centre of Hyundai.
They have tried many times to set right the issue without any success. During the past two years several times I have parked the car at the service centers and according to them, they changed Air filter, Thermistor, Expansion valve, etc.

However problem remains the same and it is really unfortunate and annoying to notice that such a big company has failed to solve an A/c issue even after two years.

I have taken the photo and video clip of the A/c line near to the engine which is covered with Ice (during the complaint time). Probably this ice formation clogs the lines and service technicians failed to fix this issue
Kindly intervene and solve the issue immediately
mini thomas w/o Dr.George Daniel

From the day I purchase Hyundai new Verna TN05 AX 4964, am totally disappointed with the service . Many people have given me many false information and cheated. DSC Saligramam worst service in the world I can say. From long back am trying to find the e-mail to share the experience. Could anyone call me please.

Will never recommend Hyundai to any of the known/unknown people in the world.

Kamla chauhan

Sat, 02/24/2018 - 12:20

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From the day I purchase the car Hyundai Grand I10 Sportz 1.2 -Regn No. DL9CAM3463 on 29.1.2017, am totally disappointed with the service which was conducted very unsatisfying and not properly. On 22.02.2018 suddenly my car stopped at mid of road and not started despite several afford and other my friend after that I called to customs Care for service look after my vehicle as possible they toh my car to your service station and after service they prepared a bill of Rs. 9908/- for service charge. I am not understand what kind they prepared this type of high bill, and type of conducted is not acceptable as unnecessary your company taking unwanted charges from ordinary people . so kindly look after my complainant and do needful to maintain your reputation in the market and specifically also look you service stations. It is further informed you the same problem have also seen by my other friends and colleagues who purchased same model cars from your company i.e model No. DLICX6848, Mr. Ranjit Kumar and that time you reduced the bill amount date 23.2.18.

Abdul Haleem Khan

Sun, 04/01/2018 - 17:56

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Sir,

I am also victim of Huyandai Brand,I purchased Huyandai Xcent vtvt SX in 2014 June. After some time I faced with Engine check problem flashing on dashboard, Sonebhadra Huyandai attend the problem and problem removed, they changed both O1and O2 sensor. After this as per company policy i took 3rd year extended warranty, under extended warranty again same issue repeated, and service center suggest that O2 sensor defective. I requested to change, but they didn't change, still unattended and my warranty period over now, no of times I requested but still they not supported, my details as below.

Name-Abdul Haleem Khan
Huyandai Xcent vtvt SX
UP64V8414
Mobile no-7905247511

Vinod Khachariya

Thu, 04/26/2018 - 20:19

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I purchased Creta in 21 January 2017 from shiv hyundai Jetpur rajkot. I faced issue in our car AC problem, AC not worked properly. i complain in 15 April in shiv hyundai, they are not give response. Then what we do for that. Please solve our problem quickly.

Murali Anand

Sat, 05/19/2018 - 15:17

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Dear Sir,

This is to bring to your kind notice that my Santafe ATM vehicle had problem with 4 wheel drive option from 4 months and had give it to Bhimavaram Kusalava motors show room for repair purpose in February month and the service people said they found and error displayed upon scanning the system and had rectified the problem, after few days when I had taken a drive to check the same found that the same problem still persists as the vehicle got stuck up in the sand and I called up the service person and he said please bring it back and we will look into the problem again and 2time also the same thing happened and 3time also I had faced the same problem. Upon seeing this I spoke to the manager and he said we don’t have qualified staff to handle your vehicle as it high end model so please send it to Vijayawada kusalava show room and on his request i immediately sent it to vijayawada show room and they said we have checked the vehicle and given all the details to the company by email and we will get back to you soon after we get reply from the company.

10 days after sending to vijayawada show room i still did not get any update from them or the Bhimavaram show room and upon calling the manager in Bhimavaram he said he is waiting for reply from company and the same day evening he asked me to send the vehicle to show room to take photos of Tyres and I sent to them and again after 1 week I still didn’t get any update and called the manager and he said I am waiting for instructions from the company and next day he wanted to take my car for check up in sand area and report the problem back to company and I have the vehicle and he had taken all the videos and photos of the problem and sent them to company on 11 May and 1 week has passed by but still my problem is still not resolved and I again went to show room today and the GM Mr Kishore this time spoke to me over phone and said please wait till Monday ie 21 May and we will resolve the problem for you definitely as we have reported the same to higher persons of the management and the company.

What I found shocking is the show room doesn’t maintain any complaints Registar still date and on asking the person in charge he says complaints are entered into the system by email to the company and upon continually following up with the manager he had given me these email below which where being communicated to the company and the show rooms on various dates.the emails attached below will give you the details of the problem.

I sincerely urge the company customer service head to take immediately action in resolving my problem and want you to ensure that such things don’t repeat again to any other customer in future. Having bought the best car of Hyundai Santafe AMT I felt very proud that I had the best vehicle in my hands but today feel very disgusted that I had chosen a very wrong company (Hyundai)vehicle because of the time and effort spent by me to speak to people at different stages of the problem but still find that my problem is not resolved even when my vehicle has extended warranty.

I need immediate action and if I don’t get my problem resolved By Monday as promised by the Mr Kishore GM i will not hesitate to take serious action against the company.

Best regards
Murali anand varma

Begin forwarded message:

From: Bhimavaram Service <[email protected]>
Date: 19 May 2561 BE at 11:45:56 AM IST
To: [email protected]
Subject: Santafe

P Subba Rao
--------------------------------------------------------------------------------

From: "GSW HME" <[email protected]>
To: "Hynservice" <[email protected]>
Sent: Thursday, April 26, 2018 10:15:31 AM
Subject: [Dealer Hot Line Comment Added] Santafe DTC UO122

Global Service Way : Technical Contents Provider

Santafe DTC UO122
A10AGDS5202 | 2018-04-19 | 12

Distributor - A10AG
Name - HYUNDAI MOTOR INDIA
Dealer - S5202
Name - KUSALAVA MOTORS PVT.LTD.
VIN - MALSW81XSEM011684
Model - SANTAFE (DMI) (DMI12)
Model Year - 2014(2014-10-08)
Mileage - 39919.0KM
Displacement - 2200
Fuel - DIESEL
T/A - Automatic
Group - Automatic Transaxle System
N Code - [D36] Driving performance problem No adjustment of vehilce hight
C Code - [ZZ5] Vehicle performance defect

DTC
Clutch Thermal Overstress Shutdown,Clutch Thermal Overstress Warning,Lost Communication with VDC (ESP)

Technician
1. No of Vehicle Affected

We have received one Santafe for complaint of 4wd not working properly.

2. Detail Symptom
(Please send a record file for noise problem and GDS flight record for engine hesitation problem.

We have connected to GDS and following trouble codes were displayed.

U0122 : Lost Control with Vehicle Dynamic Control Module
P1831 : Clutch Thermal overstress Warning
P1832 : Clutch Thermal overstress shutdown.

3. Condition (Driving/Vehicle/Road Condition)

As per customer voice when 4wd is engaged in vehicle driven in sand and if one wheel got stuck in sand remaining wheels are not responding and the coustomer is forced ot call ERS Vehcile to pull out the vehicle.

4. Repair history and investigation result
Normal.

5. Requests or comments.
Request you to please advise us.

Regards,
P. Subba Rao
Service Manger
Kusalava Hyundai S5202.
Mob: 9949419003

Comment
Sunil Kumar(A273691 2018-04-26 08:43:00)

Dear Mr. Rao,

As you are not replying on query even after sending several reminders and as per GDMS the vehicle is not available in workshop so I am closing this query here if you should feel the need for any further clarification please feel free to call me.

Regards,
Sunil Kumar-HMIL
011-66783200
Sunil Kumar(A273691 2018-04-24 12:53:34)

Dear Mr. Rao,

Kindly revert with your observations and update the work carried out in the vehicle.

Regards,

Sunil Kumar-HMIL
011-66783200
Sunil Kumar(A273691 2018-04-23 14:49:26)

Dear Mr. Rao,

Kindly revert with your observations and update the work carried out in the vehicle.

Regards,
Sunil Kumar-HMIL
011-66783200
Sunil Kumar(A273691 2018-04-20 15:48:50)

Dear Mr. Subbarao,

As discussed in the morning check by swapping 4WD coupling from a known good vehicle and then revert with your observations.

Regards,
Sunil Kumar-HMIL
011-66783200
KUSALAVA HYUNDAI - VIJAYWADA (A10AGDS5202 2018-04-20 14:22:39)

Dear Sir,

We have checked all four tyres size and found to be same.
Enclosed attachment of tyre size.

Regards,
Sunil Kumar (A273691 2018-04-20 12:21:08)

Dear Mr. Subbrao,

As discussed check the vehicle for tyre size difference, tyre pattern difference, tyre make difference, check by swapping 4WD coupling from a known good vehicle and then revert with your observations.

Regards,
Sunil Kumar-HMIL
011-66783200
KUSALAVA HYUNDAI-VIJAYWADA(A10AGDS5202 2018-04-20 10:32:58)

Dear Sir,

Enclosed attachment of DTC.

Regards,
Sunil Kumar(A273691 2018-04-19 15:07:51)
Dear Mr. Subbrao,

Kindly provide the screenshot showing DTCs, check the vehicle for tyre size difference, tyre pattern difference, check by swapping 4WD coupling from a known good vehicle and then revert with your observations.

Regards,
Sunil Kumar-HMIL
011-66783200

Visit to HYUNDAI WORLD WIDE SERVICE NETWORK

From: "GSW HME" <[email protected]>
To: "Hynservice" <[email protected]>
Sent: Thursday, May 3, 2018 10:15:31 AM
Subject: [Dealer Hot Line Comment Added] DTC U0122 for Santafe

DTC U0122 for Santafe
A10AGDS5202|2018-05-02|3

Distributor - A10AG
Name - HYUNDAI MOTOR INDIA
Dealer- S5202
Name - KUSALAVA MOTORS PVT.LTD.
VIN - MALSW81XSEM011684
Model - SANTAFE(DMI)(DMI12)
Model Year - 2014(2014-10-08)
Mileage - 39919.0KM
Displacement - 2200
Fuel - DIESEL
T/A - Automatic
Group - Automatic Transaxle System
System - Automatic Transaxle Control System
Component - Transaxle Control Module
N Code - [D33] Driving performance problem Poor Acceleration
C Code - [ZZ5] Vehicle performance defect

Technician

1. No of Vehicle Affected - 1

2. Detail Symptom
(Please send a record file for noise problem and GDS flight record for engine hesitation problem.

We are opening this complaint once again.

The following DTC are generated when GDS is connected
U0122 " Lost Control with vehicle dynamic control module"
P1831 Clutch Thermal Overstress warning
P1832 Clutch Thermal Overstress shutdown

3. Condition (Driving/Vehicle/Road Condition)

4. Repair history and investigation result

Repair history found to normal.

We have checked the tyre sizes and found to be normal.
We have checked the wiring harness and found to be normal.
Present the vehicle is in customer house.

5. Requests or comments.

Request you to please guide us. (Please contact below number)

Regards,
P. Ravi Subhash
Service Manager,
Kusalava Hyundai S5216
Mob: 9618800061

Sanjeev Kumar(A10AGQ31 2018-05-03 08:38:32)

Dear Mr Ravi

Please confirm all five tyre make and provide the images of the same.

Regards
Sanjeev Kumar-HMIL
011-66783200

Pushparaj

Fri, 06/01/2018 - 15:27

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Good Morning Mr. Y. K. Koo San,

Greetings to you!!! Be Patient to read below feedback from your Premium Vehicle Customer!!!

We bought the Hyundai Elantra Diesel(Vehicle No: PY 01 CH 7888) from Hyundai Dealer in Pondicherry (Puducherry) on 26/06/2015 for around 18 Lakhs. Earlier we had serviced my vehicle in Kun Hyundai - Pondicherry, Arasu Hyundai - Thanjavur and DSC Hyundai (Chennai, Tamilnadu) earlier. Service Support provided was good.

Now i gave to service for Steering Noise complaint at Arasu Hyundai(Thanjavur) before one month. Still they didn't rectify and deliver till date.

Let me share my experience below.

I have been following up with them by visiting regularly and over the phone daily from day one but not getting proper response from service team.

First they said part was ordered and yet to receive it. Later they said that they are waiting for approval from their higher officials. My car is under warranty period, but I don't understand what approval its required to repair my vehicle. Also its more than a month pending for approval or part.

I am very upset with both of them and asked for Hyundai – Territory Service Manager contact details to get speedy support. But both of them, denied to support me.

After Several conversation with them, I am sending this mail with utter pain of their response. As a Hyundai Premium Car User, I didn’t expect such response to our service request.

I have been using the Hyundai Cars since 2004 and earlier we had Santro and Accent. First time, I am saddened to be Hyundai customer and ashamed of being a Premium Customer of Hyundai because of your Service Support.

Need your Intervention to solve the issue on priority. Also From Premium Customer, will be forced to become a detractor of your Brand now.

Thanks,
Pushparaj A
Mob: 93 4444 1111 / 8144441111

Dhiraj Sharma

Sat, 06/23/2018 - 17:15

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Sir,

I have purchase a HYUNDAI PROMISED car on 8/2/18 details given below:

REG. NO. : WB 34 AH 9898
CHASIS NO. : MALA851CLEM084545
MODEL NO. : GRAND i10 magna 1.2
MAKE : HYUNDAI MOTORS INDIA LTD.
SHOWROOM : KESHAV HYUNDAI, RUPNARAYANPUR.

1. The above mentioned details is for your reference to check and confirm that this car is a Hyundai H-PROMISE car for warranty up to 1 year of 20000 km.

2. At the time of purchase vehicle milage is 58000 (approx.) km and record showing 48000 km so warranty certificate is applied for correction in showroom at the time of delivery.

3. After taking delivery on 26/02/2018, I run/used car hardly 3000 kilometer and running expenses made at showroom more than 10000/- and transfer charges 10000/-. Car remains 20 days totally in your custody (showrooms) out of 120 days (Shankara Hyundai, Raipur Chhatisgarh)

4. AC is not working properly while taking delivery so I make a complaint at Shankara hyundai Raipur and they changed compressor and claim it, as the same was under warranty.

5. Now vehicle is making noise while driving, I given it again in shankara hyundai they replied alternator is not working but denied for warranty claim, they replied to claim it with the Keshav Hyundai, from where the vehicle was purchased.

6. No-one mentioned/intimated me that the warranty is covered only in the purchased showroom and not in other showroom, this is not genuine, I am facing trouble after making all the payments and completing all the formalities with HYUNDAI MOTORS.

7. I have purchased the 2nd hand car only because of company warranty "H PROMISE"so Please let me know the damaged mechanical parts can be changed unconditional in raipur showroom and if not then please take back your car.

Eagrly waiting for your earliest response.

Regards :
Dhiraj sharma
9826114115

Sir,

With much hope i am raising my complaint expecting a correct solution and the problem is as following. i bought Grand i 10 in 2014 january and regularly i have done the servicing till 2018 january. as per the schedule i did my cars service in mid of january 2018. Within ten days when i tried to start the engine didnt start and i made a call to hyundai road side assistance and they tried to start but failed and took the vehicle to service center, Nellore and after an investigation for nearly 1 week they said that ECM is to be replaced and they didnt say the reason for its failure. As i didnt have any option i spent Rs 30000/- and got it repaired. To my utmost shock within 10 days the same problem arose and this time they said another part is damaged but they didnt find why the part is failed and Rs 20000/- was collected to replace the part.

Now in the month of June 2018 for the past 10 days the car after a ride when the engine is stopped it is completely dead means no response to door locking or opening, not functioning of horn, indication lamps . After alapse of some 10 to 15 minutes it again restored normalcy,. the same problem repeated nearly 6 times in this period of 10 days. i gave the vehicle to service center but till now they couldn't identify the problem.

I want justice. my vehicle no is AP04 AT 8099. The car is single owner driven and the mileage is 37000 kms. Till january 2018 i didnt have a single issue. Now i am really frustrated for buying Hyundai product. Hoping for solution.

Pradeep Kumar Saini

Wed, 07/18/2018 - 11:42

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I have booked one Creta sx petrol with silver color, with Himgiri Motors in Gurgaon (haryana) in the m/o June’2018.

Now they informed me that this will take one month time for delivery i.e end of July’18 or may be in first week of Aug’18.

Requested to please look into that matter and arrange to provide my vehicle asap. I need this vehicle urgently due to some personal reason.

It is not a big deal for the company like Hyundai to arrange one car as a special case.

Regards
Pradeep
9871692565

Manish pharashi

Fri, 09/14/2018 - 16:02

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Dear Team,

I have given you my Car No UK 07 BU 9518 for service repair at Grover Hyundai Ludhiana, however after giving my car some of your representatives (Mr. Pradeep Moudgil Service Head) are approaching me for some dues related to March-18 Amounting INR 12,500/- which were never belongs to me, as Repair was done under Dap Cap Insurance Cover as Insurance Agent came and take pics made documentation in front of me. I believe there is some fraud kind of activities being taken place at your organization to cheat the customers by your Employees.

The Said Insurance Policy was also purchased from your Premises. Then there is no question of Un Settlement to be taken place.

Now they are asking me to accept a credit bill (Fake) which is to be borne by the insurance company and based on which my car was repaired earlier dated 20-Mar-18 at your service centre.

There is no question of bearing any previous O/S Balance of Insurance Company being charged to Customer. Apart from that they are now giving me threat that they didn’t provide me the car by the time I didn’t settle the same.

So, for Now Suggest me the next course of action for this problem being faced. Or tell me Should I sort out the matter legally.

Thanks and Regards,
Manish Pharashi
08728900868

Sahil Mahajan

Mon, 09/17/2018 - 22:41

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Dear sir,

We have given the car for correction of the pressure plates +cluth etc. But the car tyres get jammed while driving for a while. Now very smartly your service team (which has not been able to correct the real problem) , has disconnected ABS system and have given the hand over of the car to us without ABS. We got this car 1/2 days back . It is really painful that after spending close to 2 lac rupees of the clutch , we have not been able to get the car back even after a while now. please suggest what is to be done immediately.

You can contact us on 9417240271 (mr. naresh mahajan) or 9906038098 (mr.sahil mahajan).

Regards
sahil mahajan

Prakash Adke

Tue, 10/02/2018 - 14:51

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This mail is regarding the problem caused to us due the battery problem that had occured to our new Elite I20 car that was purchased on 24th August 2018.

The battery was damaged and got disconnected on 30th September 2018, that is within one month of purchase of the car. For a brand like HYUNDAI it is very shameful and very disrespectful occurance of event like this. We as a customer were caught in so much of inconvenience due to this battery problem.

Not only this but it even got worse when we took the car to the service center as it took almost a day for them to just analize what was the problem with the battery. And we had to keep the new car in the service center overnight. The next day we were told that the replacement battery could not be delivered now as it will take 2-3 days for the replacement process. And so we had to waste two days due to this silly problem of battery that was the mistake of the company and had to be suffered by us. As a loyal customer of Hyundai we were very disappointed with such incident. Although we are getting a replacement for the battery in warranty period, the loss of our precious time could not be compensated easily.

Anil kumar chauhan

Thu, 10/11/2018 - 14:07

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I had went to Hemkund Hyundai wazirpur delhi as my new elite i-20 asta DL8CAC8361with pick-up issue and service on 01.10.2018. They could not find fault initially and told me to change plug etc. as i am in dire need of vehicle immediately gave my consent. They charged more than 15000/- rupees but failed to rectify the fault and before delivery updated all forms regarding satisfaction and rating etc. thereafer when vehicle could not move freely, they said that it is due to fault in CATALYTIC CONVERTER and it is to be replaced. The vehicle was under warranty so the vehicle was left at the workshop. Till date after lapse of more than 10 days no response that when the vehicle will be roadworthy. I have made numerous calls but no satisfactory reply. They said thhat part CATALYTIC CONERTER is not available in india and it will come from korea. How ridiculous.

Hyundai is one of the best company and their one of the service provider is in pathetic state.

Please not to buy vehicle or get service their vehicle from HEMKUND HUNDAI A UNIT OF SIKKA MOTORS as that may be happened to ant customer.

Since 1st october i am commuting without vehicle and they are in funny mood. Is any other remedy available to me?

Anil kumar chauhan

Thu, 10/11/2018 - 14:27

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My vehicle DL8CAC 8361 still at Hemkund Hyundai Wazirpur Delhi since 01.10.2018 for want of part catalytic converter. Vehicle under warranty. No assurance till date as and when vehicle will be road worthy.

They said part is not in india calling from korea. If situation is so say no to Hemkund hyundai a unit of sikka. Response very poor.

Mohd Khaleel

Fri, 10/19/2018 - 21:51

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Dear sir,

your harshali Hyundia Service sagar is very loose and Work manager PANKAJ ARYA very bad behavior for any customer.

Rituraj Jalali…

Tue, 11/20/2018 - 20:09

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Dear Sir,

I am the owner of Creta SXO+ Petrol version purchased in November 2017 from Joshi Hyundai Mohali Punjab. Car registration number is CH 01 BQ 7419.

Immediately after purchasing the car, I observed car accelerating on its own without pressing of the Accelerator pedal. e.g the car running smoothly at 40 km/h, starts accelerating without pressing of pedal and speed goes on increasing even if I take my foot completely of the pedal, till I apply the brakes.

I brought up this problem up with the service engineer in Joshi hyundia Mohali during my first service. The engineers checked RPM at idling and told me It is ok . But the problem persisted. The frequency of this event which was very low initially has become a regular event nowadays. I face this problem at least 3 to 4 times daily now.

I again discussed this problem with the Service engineer in Joshi Hyundai Service centre today where I had gone for my yearly service. As per him this is a normal phenomena in Creta cars transmission system and there is no cause to worry.

However I don't think this can be natural phenomena , and I am sure there is something wrong with the acceleration/ transmission system, I consider this phenomena is a safety risk.

Your immediate intervention and rectification of this fault is requested.

Warm Regards
Rituraj Jalali
9779154005
7973385529

K. Vijay Kumat

Fri, 11/30/2018 - 13:19

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Good Afternoon Hyundai Care, Greetings For the day.

We have a vehicle Hyundai VERNA-1.6 CRDI AUTO SX+BSIV by the no: TS 09 EX 1916.

We have given our car servicing @ Lakshmi Hyundai (Auni of Sri Jayalakshmi Automotive's Pvt Ltd.) Road No 14 Banjara Hills Hyderabad - 34. We have a issues with the Servicing of our vehicle specially with the Brake Pads. If there is no issues with the brake pads also you charged us for the Brake pads issues, and this is not 1st time that we are facing this problem with the Lakshmi Hyundai (Auni of Sri Jayalakshmi Automotive's Pvt Ltd.)

Previously we have a TUSCON CRDI AUTO GLS B Vehicle by the No : TS 09 ES 1916 and we have faced Silencer Smoke Problems and we have given the Compliant and brought the vehicle for the servicing center and there is no Action taken on that Compliant. and we have sold that vehicle only because Irresponsible of your Servicing.

And we have taken Hyundai VERNA-1.6 CRDI AUTO SX+BSIV For few servicing's it went on smoothly and there is no problems and Now again we are facing the same Servicing Problems with you. this problem is with only Lakshmi Hyundai (Auni of Sri Jayalakshmi Automotive's Pvt Ltd.) R.No 14 Banjara Hills Hyderabad - 34. or in all Hyundai Servicing Centers.

Make sure that such issue wont Repeat again and We are looking for a proper reply from you.

Binod Khemka

Fri, 11/30/2018 - 15:09

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My vehicle JH05X 8500 had been placed for servicing with the following defects as intimated to your service in charge on 15/11/2018:

1. Left hand rare door central lock not functioning
2. Blinker lever not functioning properly
3. cabin light to be changed
4. rare wiper to be changed
5. front wiper to be changed
6. problem with the wheels
7. other general servicing

A call from your service in-charge was received at 4 pm wherein he had quoted rs. 5 to 6 thousand as an estimated cost for the above servicing. By 5:30 PM a call was received intimating that the service had been done and the vehicle could be collected. Besides, it was also intimated that due to non availability of some parts the same could not be replaced.

Within a span of just 90 minutes my vehicle was serviced and I have been charged rs 4800 approx for the servicing.

When a complain was raised for the same ur service manger got in touch and assured that the vehicle would be re-serviced by Saturday ie 24/11/2018. But till date I have not heard any thing from ur office.

Kindly, look into the matter and oblige.

Tushar Chowdhury

Mon, 02/11/2019 - 11:44

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Dear Team,

Hyundai Roadside Assistance with its tall claim & truckloads of promise of providing emergency road side assistance services round the clock to ensure a hassle free Hyundai’s ownership experience is an sham for all patrons of Hyundai!!

This is in reference to an accident I met with on 9th of February in Kolkata at around 10pm near Ruby General Hospital which is approximately 5 km from Austin Hyundai, incidentally from where I had purchased my car in the month of October,2018. Immediately I tried reaching the Roadside Assistance Customer care number wherein my calls went unanswered for close to an hour. At this point little did I know that I am in for one of the worst experiences in terms of the service provided by them. My next attempt was to connect with the sales person from Austin Hyundai who was equally deplorable and was essentially useless & less than professional in stating that no assistance could be provided to me at that point of time and I would have to wait till the next day wherein at that very moment I had my family sitting in the car almost middle of the night. Ultimately I gave up on trying to get a positive response from them & connected with a different Dealer ( I had some prior purchase experience with them) before I could manage to get my family home & the car to a service station.

In this age of e commerce a better managed customer care service is expected from a brand name like Hyundai which goes on to promise hassle free service facilities to all its patrons. This is one Roadside Assistance program which is not honored by the Company. Regret buying Hyundai & shall henceforth be a detractor of this Brand !!! This was one very unsatisfactory learning experience for me and I shall never recommend my friends & family.

Regards,
Tushar

Monmohan Singh…

Mon, 02/18/2019 - 12:56

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Sir, I purchase i20 Active in 2017 from Sivasagar Registration No. AS04P9320 from the beginning it give problem in free movement. At my complain they replaced front brake pads but problem not solved by your Hi tech service personnels and I refuse to giving any feedback for this reason. At last I checked my vehicle from outside agency it is found your service agency fit pads of unmatched part as per your parts number. While we go for complaining this they not agree to listen about their major negligence. So please do need full action from your side.

With regards
Monmohan Singh Jandoo
Sivasagar Assam

Akshit kanubha…

Mon, 02/18/2019 - 13:14

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The customer gives a fabric seat cover by asking the customer to cover the leather sheet in the accessory while selling the car.Telling the customer on customer delivery at the customer's delivery at the delivery level, we told the customer that there is no change in the change, And it says that if you do this, the seat cover will be changed.

Nikhil Parikh

Thu, 03/07/2019 - 17:47

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• My car has been off the road for nearly 3 months now.
• It is only 6 years old and HYUNDAI authorised service is NOT able to resolve the problem.
• Definitely I expect a much better service and support from HYUNDAI and specially for such Premium level cars.
• Please let me know what course of action will HYUNDAI MOTORS take to resolve this issue

Car type:
• Santa Fe, purchased in December 2012
• VIN - MALSH81XSCM011907
• Used for 6years and 4 months, ONLY on regular highways.
• Odometer reading-approx 123000 Km
• Always serviced and maintained by authorised HYUNDAI dealers at specified intervals as per the maintenance manual.

PROBLEM:
• Before 3 months while the car was in use, the engine cut OFF and the engine warning sign came ON. This happened twice in quick succession.
• After this incident the engine cranking time is about 6 seconds before it starts and the warning light remains ON.
• The cranking happens even if the foot is taken off the brake pedal.

COMPLAIN:
• The car was sent to the authorised dealer in Modi Hyundai, Chunabhatti, Mumbai, India for attending to the problem.
• Initially it was informed the crank position sensor has failed, it was replaced but the problem persisted.
• Then the service agency tried many different things and the car was with them for nearly TWO MONTHS- December 2018 to January 2019.
• Many other parts were replaced on a TRIAL AND ERROR BASIS.
• The authorised service informed us that they are in contact with HYUNDAI technical staff for a solution BUT they are also not able to give a solution.
• Today I have been informed by MODI HYUNDAI that they doubt that the engine will need to be repaired BUT they are NOT SURE if this is the problem.
• They are not able to give any guidance or assurance that the car is safe to use and there will be no further damage to the car.

TO HYUNDAI MOTOR CORPORATION:
• I need your assistance to sort out this problem as no Hyundai dealer is able to sort out the problem even though they have tried their level best.
• I wonder if this is because they are not TRAINED properly.
• I had purchased this car with a lot of faith in HYUNDAI. Such cars - SUV - are supposed to be rugged.

Prayaga Kishor…

Tue, 03/19/2019 - 10:43

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THIS POST IS FOR MY BROTHERS CAR, WHO IS IN MENTAL STRESS AFTER PURCHASING THIS ELANTRA AND NOT GETTING THE SERVICE AFTER PAYING SUCH AN AMOUNT.

Sub :- Non performance of the vehicle’s Cooling system

Sir,
I regret to write that in the last November’18 I purchased Hyundai Elentra SX Petrol, Bering Regd No :- OD – 02 AZ 1133, with Chassis No :- & Engine No :-G4NAJU642617 & VIN IS MALD341CMJM015099 from your authorized Dealer UTKAL HYUNDAI, PAHAL, NAKHARA at Bhubaneswar, Odisha on dated 05/11/18.
It has been giving trouble in the section of Cooling results in uncomforting and non-conducive situation while driving.

When the poor cooling was felt vehicle was taken to your authorized service station I.E. UTKAL HYNDAI, BHUBANESWAR, ODISHA, after a few days of purchase on dated :- 05/11/18. There the technical experts diagnosed the problem and found that the complain was relevant about the cooling performance which was poor. There itself a minor repairment was made to the AC section of the vehicle and delivered to us assuring the better performance of the cooling. But unfortunately after 10 days it was noticed that the performance of the cooling has been detoriated. Again the vehicle was taken to the authorized service station where the vehicle was received and inspected and found a major problem with the AC unit. Then we were advised that the AC unit is to be replaced as there was a major fault which was not repairable and the vehicle was kept under the custody of the service station for approximately 15 days.

When the said vehicle was redelivered after 15 days found the problem persists while driving. Again after a week vehicle was taken to service station and made repeat repairement of the complain regarding the same. Again the vehicle was kept under the custody of the service station for 4 days and redelivered for trial .
We are sorry to say I doubt the technical expertise of Hyundai since the persistence of the problem even after number of repairments of the technical people of Hyndai in a trial and error method, which surprised me most by altering the AC unit with a unit of a Demo Car as mentioned in the service card which can be verified at your end, Still the problem has not been solved yet.

I am sure you would be agreeing with me that the purpose is not getting fulfilled by purchasing this vehicle from such a world class company like Hyndai. As it is going on giving me pain Money wise, Time wise, and Simultaneously build physical & tremendous Mental on me. Furthermore I am also worried about the unsolving problems of the vehicle which is persisting since purchase, in other side I am also running out of the warranty period and also afraid of that my complain may not be attended soon after the completion of the warranty period. Again this also hampering my Business and loss of Money directly and indirectly which put me in a irreparable loss.

I request you to give a permanent solution to my difficulties.

Sincerely yours
TRIVENI SWAIN CONTACT NO 7008678598

Hello,

I'm Pankaj Vats, i was purchase a car Grand i10 sports (HR13-N-3022) last year 2018 petrol varient and i'm purchase CNG for my car in Drishti Hyundai @75000/- , i'm done payment, but my CNG bill is not given me by Drishti Hyundai. And he submit my RC for CNG endorsement and he gives my RC after 12 to 15 days and i'm receiving RC and return to home.

After 1 year m back to showroom for purpose of Insurance & insurance advisor says me CNG not written on my RC after 1 year. Drishti Hyundai fraud with me and then i decide m legal action against Drishti Hyundai. If u are able to giving me justice so its ok and u are not giving me justice then i'm go to Police station Register F.I.R. on Drishti Hyundai, Tikri Border, Bahadurgarh, Haryana-124507.

Thank you,
From: Pankaj Vats
Add. : 260/30, Patel Nagar, Opp.
Sec. 6, Teesri Pulia, Bahadurgarh,
Haryana - 124507
Mob.: 8930050024

Vineet kumar saxena

Wed, 03/27/2019 - 17:00

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on 11-3-2019 i gone Sachin Hundai bareilly UP.to receive my car .after paying 236000 i took my car .i saw my invoice and checked and found that Rs 25000 charged excess from me over initial estimate.Now united india insurance company is refusing me to give the excess over amount as supplementary not given to insurance company.Miss Alish rais manager body shop is behaving rudely with me. Kindly help me. My CAR i10 UP 25 AZ 2719.

Arun K Chandran

Mon, 04/08/2019 - 19:25

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I Arun had brought a creta hyundai car 1.6sx model from kalpetta classic hyundai. after three weeks there is a problem huge dark smoke from exhaust. I complaint to service centre they not properly take action I surprised how it possible for a such costly car .I think all we buy costly and branded hyundai because we trust in the brand hyundai but I feel disappointment now.I inform service centre more than 20 times they can not find whats the real problem was,also identified low mileage in my creta. please take immediate action for this problem otherwise I am forceful to necessary legal actions against it.

Please take some quick to solve the problem because I used my car in daily routine works.

thank you
09847575780

Dear Sir,

I would like to bring your attention to an unsatisfactory experience I had at your dealership (VB SRS Hyundai) which is located at Cuddalore, Tamilnadu.

I have purchased Hyundai i20 Asta Optional model(White Colour)car on 08/02/2019. with Registration No:TN:31 CA:5858.

VIN No:MALBM51RLKM653703 , Engine:No:D4FCJM724752.

When we go to the show room for the first time, the sales person told that this car will give 24kmpl mileage, but actually it is giving only 17kmpl.

It is a shame where the salesman (Mr.Subash) of Hyundai Brand are cheating consumers openly in the market. If he mentioned about correct mileage means we would definitely go to the next model for better mileage. But he cheated us.

And the next disappointment is Seat Cover, while buying this car they mentioned that it is a top model car so it will come up with good quality seat cover or else you can fix your seat cover as per your wish like that they told. When I asked about seat cover for the next week, they told that we will check with our showroom whether seat cover is available or not and let me update you. To check the availability of seat cover hardly had they taken two months? Now they were telling that Seat Cover is not applicable for this model Hyundai i20.

Is the right way to sell your Product by giving fake commitments?

I trusted Hyundai as a brand due to which I had invested my hard earned money in its product. But now it has been taken for a toll.

Request you to find me a solution immediately.

Regards,
Bharathi.S
8104718647
8973020208

Santosh Kumar Saini

Fri, 06/07/2019 - 17:45

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Sir/madam
I purchased hyundai h promise car from roshan Hyundai Jaipur on dated 8 feb 2018(Grand i10 diesel,rj14 cw 4717),after 3000 km driven car engine having knocking and stopped on road, i reported service center on 22 march. They repaired in 20 days and delivered me,but engine having knocking at time of delivery, again i reported service center (Roshan hyundai jaipur)On 22 may,they delivered me without repairing on 30 may and says we dont have approval of repairing,i make a complaint on 30 may and again reported 1 jun 2019 at service center (Roshan hyundai jaipur) Gm committed me to repair and deliver 8 jun but now they not talking in mannerly (I have recording) And postponed delivery.

Santosh saini, rj14cw4717
9887763739

Priyank Shah

Mon, 06/17/2019 - 22:19

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Sir,

My name is Priyank Shah and I had bought a Hyundai Xcent Prime car from Shreem Hyundai Mumbai, with car registration number MH01CV1412 on 31st October 2018. I was very delighted when I bought this car but from past few months im facing technical issues with the car and now I feel that I was delivered a faulty car. Within the first month of delivery I felt that I was given a repainted car as the door of the car has a patch of repaint but i dint complain as i noticed it almost after a month.

Later within 3 months my car clutch broke down and they had to open the full gear box as the fork of the clutch was broken and it had to be replaced.

Now this time the car AC is not working, I had given my car on the 11th June 2019 at Shreem Hyundai Reay Road service centre and the car was returned back to me on 13th June 2019 saying that everything is OK, within 2 hours of the delivery I started facing the same problem i.e. (The car stopped cooling even if the blower was kept on 2 while the ac was on). So I returned my car back to the service center on the same day.
Today on the 17th June 2019 I went back to the service center to check with the status of my car and the technician told me that he has checked with the compressor, the cooling coil and has also done all the leak test but he dint find any problem and he assured that everything was fine so we decided to go on a test run. While we started the test drive the car gave good cooling and as the technician had taken the thermometer along with him, the car Ac showed 8.5° while the blower was kept on 2 and after about 10kms the cooling dropped down from 8.5° to 20.3°

I just cant understand what kind of service is delivered and how can the technician not find any fault in the car even after keeping the car at the service center for 7 days and I still don't know how many more days will he take to repair the car. Im also facing the same type of clutch problem again in the car and have discussed about the same with the technician.

I request you to kindly look into this matter as soon as possible as I have lost Rs 15000 - 20000 business in these 7 days as its a Tourist car and my whole living i.e my house rent, car loan and livelihood is dependent on this car. Please if you can't repair the car I request you to kindly replace it with a new one as soon as possible.

Thank you.
Regards
Priyank Shah (Pixels Plus)
8080334888 / 7021269287

N Neelakandan

Tue, 06/18/2019 - 11:33

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With reference to the above and further to the details furnished below , we here regret to inform that the vehicle purchased from vide invoice number dated has been found that the additional tyre for stepni has been of different size and make , where as all the four tyres of alloy wheels are of MRF MAKE WITH SIZES OF185/65 R 15 and the we are surprised to notice that the stepni tyre is of totally different size and make APPOLLO ie 185/70 R14 , when we raised the issue with dealer he is not in a position to justify the same and giving us lame excuses which is not all acceptable , so we here request your good self to intervene at this juncture and clear us this issue by providing us the same brands of tyres as comes along with vehicle, and we here looking forward ur earlier co-operation for the above and this is for your kind reference and records.

Vehicle details are as follows
OWNER : MR.N.NEELAKANDAN
VEHICLE NU: TN49CZ 4455
ENGINE NU : D4FCKM746657
CHASIS NU: MALBM51RLKM674989
DOP : 22/03/2019
DEALER : OXINA HYUNDAI PUDUKOTTAI

THANKING YOU
REGARDS
N NEELAKANDAN 9865728290
9865994567

Deepak khatri

Fri, 07/19/2019 - 15:41

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On 04/07/2019 I have booked Hyundai venue on Unity Hyundai Show room, Shalimar Bagh Delhi after depositing the amount of Rs. 50000/- for pre-booking. On 10/07/2019 I have reached the show room and during the conversation with salesman Sh. Deepak and Sales Manager they said that I have to take insurance of first year from the car showroom and the same has been compulsory by Hyundai Motors. If you don’t take the insurance they will cancel my booking and only Rs. 47000/- will be refunded to you. Thereafter I have cancelled the booking. The copy of pre- booking and booking cancellation application attached herewith. Thereafter I have purchased the Hyundai Venue from Hemkund Hyundai, Wazirpur.

In view of above, you are hereby requested to take necessary action against the fraud and theft dealer and please help me for refund my full amount i.e. Rs. 50000/- as early as possible. Other wise I will have to file case against the Hyundai Motors regarding the same.

Smt. Mamta Rani W/o Deepak Khatri
Ph. 9911994422
9911220022

Mukund kumar

Mon, 08/05/2019 - 16:09

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Mukund Kumar <mukund720 @gmail.com>
to crservice, crsales

Hey Hyundai

I booked a car online using bookonline.hyundai.co.in
But after 10 days .. payment not credited into dealer account

i called so many times to customer care support team .. every time they are saying that within 48 hours you will get a reply. Again after 48 hours calling they are repeating the same statement that you will get replay within 48 hours. Before buying I'm getting this much difficulties... after buying I don't how much I will get.

My Contact Details:
8677040031
mukund720 @gmail.com

Rajat Sheel Syal

Fri, 08/09/2019 - 23:13

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In the first week of July I got my Eon (DL9CAM2964) serviced as D29 Koncept Hyundai Okhla Phase 1 supervisor Rakesh.

Through July we have been struggling with the RPM issues and we called Koncept Hyundai – they informed that sometimes after driving few days it becomes OK. Car used to switchoff on it self while driving but used to start after that.

On 7th August I called Rakesh and informed that the car is in a very bad situation and as it is driven by my wife things can turn out to be more risky. I asked him that without delay get the car checked and sort the issue I also informed that we have small (8 month old) daughter and maid leaves at 5:30 so my wife in anycase needs to leave for home before 4:30. He took the car and gave it back at 5:15 and issue increased further. As I was out of station my wife complaint again and he said car is in perfect condition we have done a detailed check and my wife who was by now really troubled waited for me to return from Mumbai.

On 9 th August when my wife was leaving from home the car would not start at all due to which she had to take an off (as due to maternity leaves availed) this leave was without pay.
He than sent someone to my house to check the battery of the car, if the car is picking up the self which means that its not a battery issue (this is the kind of knowledge he has). The people who visited said that they don’t know the issue but battery is perfectly fine. (he was actually wasiting his and our time and wasted another day).

Inspite of all this when I called Rakesh he ssaid will pick up the car day after tomorrow (this shows his dedication towards customer care and issues he has created). He than asked me to drop the car to which I denied that you have created a mess of my car and it is your headache to pick it up.
I am not sure if he will come tomorrow but I would like to highlight the pathetic customer service Rakesh and Koncept Hyundai have been giving. The car was perfectly fine when I gave the car for service and after the sevice they have really ruined my car’s performance.
May I request Hyundai to take serious action against Rakesh/ Koncept Hyundai as they are bringing down Hyundai’s brand name and also please make sure that my care is brought back in the best condition.

Incase Hyundai doesn’t take care of this situation , I would assume that I should stop my faith on Hyundai which I had until now as I have bought Creta and I have made my friends bought Gand I10 just because of historic faith which now seems is being jeopardize.

Thanks to take immediate actions,
Regards,
Rajat Syal
PH# 8860003577

Pankush Khanna

Wed, 08/14/2019 - 13:52

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I bought grandi10 sportz 2019 model. There is a dashboard problem, the sheet on the dashboard got melted. Why this happened? I went to hyundai service, they rejected my complaint. I want my proper answer that why sheet got melted?

Dilawar Saini

Mon, 09/09/2019 - 18:15

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I own a Hyundai I20 Elite 2015 model having extended warranty and always serviced from their authorized centers but i am really highly disappointed with the way i have been served through with the worst way they could. Not only the services are poor, i have experienced certain issues previously with the Car A.C which could not be even rectified when it was under warranty and now i can see Car's paint of such a bad quality that it is coming out as if the paint of walls hampered in wet houses. really beyond ridiculous.
never ever would Recommend Hyundai.

Logged complaint but in vain. Complaint number: 1-3515492606

Dilawar Saini
8076507174

Ashish Rathi

Thu, 09/12/2019 - 11:37

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Sir,

I purchased a Hyundai grand I-10 (DL9CAM 2268) from sikka automobile ltd. MAYAPURI New Delhi. I got cng kit fitted from Hyundai itself for what I was charged Rs seventy thousands approximately. But as the cng fuel is not endorsed on RC I can’t use the car on cng fuel except for checking in a private premises. The car has already been run for more than thirty nine thousand kilometres which is almost covered by petrol fuel. Several requests were made to the dealer but the grievance was not redressed. Even several mails were dropped on email address crsales @hmil.net and complaints were made on customer care no. 1800114645, but nothing was done either by hyundai or the concerned dealer. This made a considerable financial loss to me and a great loss to environment as the clean fuel was not used just because of the negligence on your part, as the car can't be driven on cng fuel until and unless it is endorsed on RC of vehicle. The same can be verified from records of transport department, as puc for only petrol has been issued for my car since its purchase.

Regards
Ashish Rathi
Mobile No. 8178079241

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