[email protected]: SpiceJet Customer Care Email

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All India
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Contact regarding Feedback / Suggestions / Complaints.
Customer Relations at SpiceJet assigns a unique Customer Relation Number to the Customer when he registers his/her Grievance at SpiceJet Customer Care.

If the above contact didn't helped you, here are alternatives to reach SpiceJet customer support.

Contact Number

+91-9871803333 - Contact details
+91-9654003333 - Contact details

Email

Support Link

Official website - Contact details

Comments

Nsv Ramanamurthy

Mon, 09/22/2014 - 09:50

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I would like to know why there are no direct flights to Nagpur-hyderabad-nagpur. Almost all the flights (including other Airlines) are operating One Stop or Two Stops (running time more than 8-10 hrs. If a direct flight is being introduced I think there are many passengers who will utilise this service instead of using trains and bus and other mode of transport(because train, bus and car travel also taking 10 hrs to reach Nagpur from Hyderabad. By direct flight passengers can reach within One Hour either way.

Abhishek dhelia

Fri, 12/12/2014 - 12:20

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My PNR is N8BF6G, R4155S. I want to know what are the cancelations charges of the above PNR. Whats the procedure for cancellations.

O.P Pathaak

Tue, 12/23/2014 - 16:06

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Sir,
On 20 December 14, I have tried to book ticket from Port Blair to Chennai. Amount Rs 4175/- debited from my account vide BSBI3599818730IG00IPJFI6 TRANSFER TO 3199619162098 but the ticket could not booked. It is requested that the debited amount Rs 4175/- be refunded into my account. Thanks.
Om Prakash Pathaak

My PNR No. J8TV4D - I got SMS stating that the above flight is cancelled due to operational reasons. And asked to contact phone Nos. 9871803333 or 965403333 for rebooking on an alternate flight. I would like to know the alternate flight on the same date preferably in the morning hours, as I have already booked my return journey tickets by evening train from chennai to Hyderabad.
THIS MAY PLEASE BE TREATED AS MOST URGENT
DVRAO

dear sir.
I have booking fight from jammu to chennai and my date of journey is 13 Jan 2015. unfortunately my flight was cancelled from jammu to delhi. waiting for your direction pl.

Laju Rajan

Tue, 01/20/2015 - 17:57

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I had a confirmed ticket bearing PNR No:ODFL9U from Ahmedabad to Kochi via flight No: SG 895/SG 131 for three passengers namely Laju Rajan , Sreshta Rajan and Siddhant Rajan.

I got an SMS as well as an email stating the cancellation of flight due to operational reasons. I tried customer care number many-a-times, but in vain. I didn't get any refund of the amount till now. Hope arrangement would be made to get the amount remitted in my bank account without delay.

Gagandeep Mittal

Fri, 01/23/2015 - 12:36

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sir I have travelled on your flight no. SG531 on 21 nov 13. my PNR No is C2S12S. the boarding pass for the journy has been lost. Hence it is requested that a certificate in lieu of boarding pass ( actually traveled on said date) may please issued.

Manohar Palisetti

Fri, 01/30/2015 - 14:44

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My PNR No. RDL2GH I got an SMS as well as email stating that cancellation of flight due to operational reasons.I tried customer care many times,but could not get, I didn't get any refund of the ticket amount till now. Hope arrangement would be made to get the same amount be remitted in my bank account with out dealy.

Shambhu mandal

Sat, 01/31/2015 - 08:27

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Sir I cancelled the Ticket on dated 19/09/14 flight no SG 869 PNR. NY9LHQ but I not receive the money.please informed me why you not send me money. Please

shriram londhe

Thu, 02/05/2015 - 11:51

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I booked my tickets frlom makemytrip for flight no 109(10.25am 05-02-2015) pnr GBRP6K .But spicejet change flight changed flight departure schedule to (7.50 am). Did you send any email to makemytrip for chane in schedule. Please reply

yatili kath

Thu, 02/05/2015 - 14:14

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My flight SG321 dated-19-dec-14, Chennai to guwahati was cancelled due to operational reasons, till now the amount of RS. 8359 has not been credited to my account. My PNR no. Is XETY2R. And my debit card no. Is 6220180754300052083. Kindly do the needful ..
Thanks

chandrashekar rao

Mon, 02/09/2015 - 19:26

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PNR NO.U3L6UY.I understand that this flight on 14Feb'15 is changed from AM to PM. Please send me the revised confirmation to my E-mail address immediately.

Col Mukti Nath

Sat, 02/14/2015 - 19:22

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My flight SG322 and SG321 dated-15-Jan-15 and 20-Jan-15, Chennai to guwahati and back from Chennai to Guwahati were cancelled due to your operational reasons as informed by your official staff at ticket counter Borjhar Airport, Guwahati and total amount of RS.64165.00/- and payment made by debit card has not been credited to my account so far though the refund was promised within 15 days on 15-Jan-15 by Spicejet Official in the Airport,Borjhar, Guwahati . My PNR no. V4EUJV , G8R46D and N8F5KW all dated 20-Nov-2014 . And my debit card no. is 5044373216400539 of Central Bank of India. Till now the amount has not yet been credited to my account and I am facing great financial hardship. Please take immediate action to refund the amount.
Thanking You
Col Mukti Nath Nath (Retd.)

sujatha murugan

Thu, 02/19/2015 - 08:52

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I booked Spicejet air ticket Journey on 30.11.2014 from Pune to Ahmedabad booked on 16.11.2014.The ticket was confirmed and PNR was CYZ64N and the flight no SG 343 and seat no was 6B.But the said flight was cancelled by spicejet administration.I tried to call the toll free no shown in the website but nobody was answering.I lost booking amount of Rs.3801/- (Rupees Three Thousand Eight Hundred and One Only).The administration never credited the said amount to my account till now. Now its been 3 months completed and the said amount was not yet credited.I request you to credit the amount immediately without any reminder.

sourav singh

Thu, 02/19/2015 - 16:39

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your flight sg105 was cancelled due to operational reasons.my pnr no. was l56yys for the same flight. the same was cancelled on 16 dec 14 and i was promised refund of the entire amount within 15 days. but the same has not been credited till to date. request please refund the amount at the earliest.

Uday Kewat

Sun, 02/22/2015 - 23:04

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Dear sir, My (PNR-I3G2HV) Flight SG521 dated 18 DEC 14 from CCU-BLR has been cancelled due to operational reasons. You refund amount on dated 31 DEC 14 Rs (3660) and 06 FEB 15 Rs (1500). BUT not any amount credit in AGENT account that the above dated. So please send me SCREEN SHOTS , REFERENCE NUMBER OR any other proof of transactions details CREDIT AMOUNT.

kiran advani

Tue, 03/17/2015 - 03:09

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I would like to know fare rules with particular reference to cancellation of air ticket.

1) Preponement or postponement of air ticket already booked ...Whether allowed or what charges are payable.
2) I have a ticket to amritsar along with my mom which I had booked quite a long time back. At that time there was a direct flight but the ticket was once changed due to cancellation of flight by yourself and now it is mum-delhI and del-amritsar. So the commuting time has increased and my mom being 84 yrs.Old would not be able to sustain such a long journey. Therefore perhaps we may have to make some changes. In that case would your airlines allow her daughter to travel in the moms ticket. Or we shall have to cancel the same. Plz.Note this is on medical grounds. If charge is allowed any charges to be paid. Or if cancelled how much refund I would get
3)for preponement of air ticket or postponement of airticket whether allowed and any charges if any. My ticket details are onward journey on 20/3/2015 mumbaI to amritsar. And return journey on 29/3/2015.

Awaiting for an early reply since I have to take decision. Plz.Note I had to take my mom for spiritual purpose to amritsar of which she is being deprived as there is no direct flight and my ticket was booked on direct flight. Awaiting for early reply.

My contact no. Is 8451903743,
thanking you
kiran advani

Gobinda Adhikary

Tue, 03/24/2015 - 10:07

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Cancellation charge of following spicejet flight as spicejet cancelled those flight itself vide no SG 104 dated 23.01.2015, SG105 dated 3/2/2015 under PNR number XDYBVK has not been received by me till date. When I shall have my dues?

tashi namgyal

Tue, 03/24/2015 - 13:03

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My flight SG882 was cancelled on 12th march from bagdodra to delhi and i have not yet received the refund money, my flight PNR is C61K3Z. Can u kindly look in this matter n resolve my problem soon...thank u.

Mayank Dimri

Tue, 05/12/2015 - 15:18

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Self had booked two tickets from delhI to bagdogra & back on 12/05/2015. Ticket amount has been debited from my credit card but PNR was not generated. Kindly confirm status & if tickets are not booked kindly inform when the money will be refunded. Awaiting reply.

Sunil Sharma

Wed, 05/13/2015 - 20:12

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Thankful to him for getting retrieved my mobile left by me at T-1 Delhi. HE SINCERELY PUT IN BEST EFFORT today for getting released my mobile which was recovered by CISF & handed over to GMR who made us complete so many formalities before handing over the mobile. his pursual of case with spicejet/GMR staff at Delhi whole day gave result.MY MOBILE IS BACK WITH ME IN A DAY. THANKS DEAR.My pnr no. AY2K8N.Ex Mumbai to Chandigarh via Delhi on 12-5-2015.

Gurdeep Kumar

Fri, 05/15/2015 - 22:13

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i book my ticket online on 09/05/15 from delhi to bangalore my ticket was conform in flight no SG139 FOR 12/05/15 AT 0655PM PNR UFIL7B due to some reason i prepond my journey and cancel the ticket but the refund amout is not refund to my account.request you to refund my balance amount on my union bank account .from which you debit my booking amount. thanking you GURDEEP KUMAR TRIPATHI.

pankaj Pokharna

Fri, 07/03/2015 - 16:26

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I travelled on 1st July by filght no SG 3456 from Mumbai to Belgam, my seat no was 7C. I travelled today by return jurney filght no SG 3455 from Belgam to Mumbai my seat no was 19 C. Both days , the cabin Crew was Ms. Anushka , who had been very kind, humble and prompt enough to provide the services. Her way of attending the passangers was excellent. Her response and pleasing behaviour was highly appretaible. Such type of good staff with sincere working keeps the name of organization up. Thanks for the nice journey through Spice Jet.
Regards
Pankaj Pokharna
8600100233

Sushil ekka

Fri, 07/10/2015 - 16:27

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I have a bad experience in the past and also in the present because the company does not care upto customers satisfaction. I have booked tickets on the sector Delhi- Kolkata on 25.6.2015 which was cancelled on 24.6.2015 on my request. But till today I have not got my money refunded from the company. pnr no-GY5VJQ. this is very bad on the part of the company and I swear that I will never recommend any of my known person to fly with your company.

Ajay Kumar

Tue, 07/14/2015 - 14:44

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I have traveled through your spicejet on 06 Apr 15 from Kolkata to Port blair on flight No. SG 251 my PNR detail was N4YF4S along with my family but i have lost my boarding passes which i required for my claim purpose. Can u please issue me my traveled boarding passes or traveling certificate for my claim.

Sushil Ekka

Fri, 07/17/2015 - 16:38

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I booked tickets for my relatives namely Ms Premika kachhap, Mr.Juwel Kachhap, Ms Hepszibah and Ms Beulah Kachhap on the sector Delhi-Kolkata for journey on 25.6.2015. But due to counseling of pre medical exam of the successful candidates,of them my niece Ms Beulah was at Ranchi on 24/6/2015, they could not come to Delhi on 24/6/2015. Hence tickets cancelled on 24/6/2015. PNR NO.GY5VJQ, Passenger's name Premika Kachhap, Bank A/c No.0504010070947,IFC Code. UTBIOKGG999, Branch Name-United Bank of India,Golbazar/Kharagpur(0504), Branch Add-264 Golbazar Railway Market, P.O.Kharagpur, Pin-721301.Requested that money may be remitted to her A/C Immediately.

Francis Kattookaren

Thu, 07/23/2015 - 14:17

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sir,
this is to inform you that you have deducted more than 50% from the fare i paid my journey from Mumbai to Kochi and back. my pnr is T92QHW. My phone no. is 9594813262. flight no. sg153 Mumbai-Kochi on 24-07-2015 and sg446 kochi - mumbai on 29-07-2015. amount paid at the time of booking is Rs.6882.00. the refund amount is Rs.3082.00. this is very unfair. if you check your travel history you will find that i travel many time with spicejet. now i, my family or my friends whom i can influence shall not travel by spicejet in future, however attractive might be the offer.

Ltcol Sheeba

Sun, 12/20/2015 - 12:10

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I have not yet received the refund of my cancelled flight ticket SG104 / SG2427 dtd 26 jan 2016 from chennai to chandigarh, which was cancelled by your office due to flight schedule adjustment. please credit the same amount to my account at the earliest. I am a regular traveller with your flight and i do wish to continue with your services. But if the status remains the same probably i will have to opt for other airlines as well as lodge a complaint against you in the consumer forum. Make necessary arrangements so that i receive the amount in my account at the earliest.

Vivek singh

Thu, 01/07/2016 - 05:48

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My flight was from Delhi to Kolkata on 7th jan 2016 at 5:55am and my PNR is DYV2QA. Wrong information was given to me by one of your customer care's member that the flight is on T-3. When I reached there till then i missed the flight because the entry was closed.

Nitesh Kumar

Wed, 02/10/2016 - 16:14

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Hi i am going to book a flight for 2 passengers from Delhi to Goa for 09 March 2016. The 2nd passenger with me is a Finnish national and her name listed on passport is KRISTA KATARIINA LEIPÄLÄ. i am just concerned about her last name's alphabet which is Ä Ä. Should i enter this alphabet exactly as her on passport or i can enter in normal english. Please do let me know. Because i do not know how to enter this type of Finnish english alphabets. Thanks!!

BM Vasudevan

Thu, 02/11/2016 - 10:45

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What is the rate of oversize baggage? What is the largest sized TV I can carry from to India (free of charge or with additional oversize charge?

Rahul Goyal

Mon, 02/22/2016 - 10:19

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I traveled on Spicejet so many times from Delhi to Dehradun and from Dehradun to Delhi and I am extremely happy and delighted to choose one of the best option among many services of flights. Whenever I visit from Delhi to Dehradun I have been attended with highly satisfied facilities during the travel. I hope your services and arrangements became more and more attractive for the upcoming customers. I thanks from the bottom of my heart for best suitable journey through Spicejet.

MakeMyTrip

Sat, 03/12/2016 - 16:56

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Dear Vivek,

Greetings from MakeMyTrip!!

We have reason to believe your concern has been resolved as this concern of your appears to be more than 20 days old.
If just in case your issue still stands unresolved then please let us know, else we are closing this case from our end.

Warm regards
Team-MakeMyTrip Care

Aruna Gopal

Thu, 03/17/2016 - 15:28

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I travelled via SpiceJet from Kochi to Delhi via Bombay on 15th March, 2016. Departure from Koch 1910 and was to arrive at DEL at 2355 same day. After the passengers deboarded at Mumbai we were made to sit in the flight for some 15 minutes or so and later told to vacate and take another flight. As per the order we did and found the other flight already with many passengers. As we took the seat, an announcement was made that some runway problems existed and we had to wait for another 15 minutes and another announcement and the announcements continued. We neither could use the toilets. For three hours we were made to sit on -board and they were kind enough to give a paper glass water!

I called the air hostess and told her that I am diabetic and travelling all the way from Kochi and feeling down and giddy. Her standard answer was that she could do nothing. I said I would like to talk to the pilot, but she said they will not. I told her why can't she gave us something to eat that was already stacked - again the same answer. A Chinese boy sitting next to me took out a box of noodles and requested for hot water -(Athithi Devo Bhava) - no she did not give. After 3 hours or so the flight took off and by that time I became so tired and down that I was literally fainting. At that point a girl next to me said they are giving noodles to those who are going and asking for it. I slowly went and asked - no again..It was too much for me. I literally demanded and then she Obliged! What a service! And thus after 3.15 or so we reached Delhi airport.

My husband had equal problems coming and picking me. He had to come twice from home as he was already at the airport and after my message he went back and came all the way from Rohini, Delhi at that hour to pick. And the air hostess is announcing a thankyou for traveling in your SpicJet..Do you thnk any one of us required that Thankyou? It was just disgusting Sir/Madam! How are you going to compensate me? Had I fainted what would have you done with me? I need a full explanation and want to know how are you compensating me? Are common people worthless? I can write pages after pages about this sad experience.

Thanking you in anticipation,
Aruna Gopal

Hardeep Singh

Tue, 04/05/2016 - 15:21

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Dear Sir/Madam,
I am a defense personnel. I booked a flight from Delhi to Bangalore with PNR No.-Z1HSRE. When i got my ticket booked it was showing base fare Rs. 4499 which was crossed and after concession it was shown Rs. 3289 which is not 50% of base fare as per airlines rule it should be Rs. 2250. So the point is airline is charging 1000 Rs. Extra from armed forces personnel.They are not giving direct 50% concession on base fare for civilian. Kindly give reply to my query as soon as possible. I will wait for your reply. Please keep military personnel right in mind.

O.P Vashist

Wed, 04/06/2016 - 21:59

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PNR -Y7ZJRC, FLT NO.2192, SEAT NO 5A& 5B. Dharamshala to Delhi on 05/04/16.

I had booked Two in flight meals for self and my wife on this flight. The service standard was not only poor but it also unhygenic thereby compromised the flight safety, We were served the sand witches without any tissue papers. On my request, the steward picked up some tissues papers from the wash room and dumped them in front me. In this process he had touched with his bare hands the wash room door knob picked up the tissue paper touched by many other passengers who had been there. It left me with a very repulsive feeling and bad taste.

Please provide the tissue papers if you are not doing so far. This is a very basic courtesy while serving meals to your passengers who in any case pay for it. And if you do provide and your in flight cabin crew have failed in carrying out their basic job as in this case, then you need to pull them up . This display of carelessness attitude if not corrected can lead to a serious flight safety. It certainly doesn't augur well for your Airline. I have been in Aviation industry over 45 years and never came across such attitude of in flight cabin crew. Please look into the matter and let me know action taken by you.

Om Parkash Vashist

MR Sharma

Sat, 05/14/2016 - 10:20

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I booked two tickets from Pune (PNQ) to Chandigarh (IXC) vide PNR no. Q4JJUI. Convenience fee for payment through internet banking shown on your booking page shows Rs. 100/- per passenger. However Rs 200/- per passenger has been charged where as Rs. 200 should have been charged. Please refund Rs. 200/- to my account. Thanking you

Swapan Das

Sun, 05/29/2016 - 20:52

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I have booked air ticket on 28th may 2016 with the confirmed status flight sg 152 (bom-gau) on 28th july 2016. Unfortunately without additional services purchased. Now, how to include pre book excess check-in baggage, meals, seat, etc.?

i am very disappointed with spicejet as i have got my luggage 3 days after i landed in mumbai. My SG-014 was from dubai to mumbai on 30th may. When i landed at the airport i found my luggage missing (4 out of 6 bags were missing). Fortunately i got my luggage on 3rd june but many items in my luggage are still missing like perfumes and crockery items. I am sure that these items are stolen from the airport either by the locals of by the staff. This is just of many .Almost 150 bags were not there at the airport of the same flight.You will suffer a lot if this continues.

R B Reddy

Thu, 06/16/2016 - 10:53

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On 14th i took the flight from Bangalore to belgaum. i was to return on 16th due to medical emergency i was forced to come back on 15th only i was given ticket at belgaum airport in the last minute thanks for that but for medical emergency also i was charged very price my original pnr was P3FZRL.

Arunkumar jain

Sat, 06/18/2016 - 20:02

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Today i applied for membership but it was informed that i am already registered.but i have forgotten my user id and password. please inform me the same trough email.

Amandeep sharma

Fri, 06/24/2016 - 14:53

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I traveled from Delhi to goa on 24th June by the flight no.SG171. I didn't get my bag from belt no. 1 in goa. It contains heavy items and cloths, camera. It was lost from your flight. Kindly provide me my bag immediately.

Regards.
Traveling on seat nof. 29

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